# Brown Sugar - Badass Cinema — user reviews > 87 indexed App Store user reviews of Brown Sugar by Bounce Media, LLC, rated 3.50/5 from 580 ratings. - Source: https://appshunter.io/ios/app/brown-sugar-badass-cinema/id1164173184/reviews - App overview in markdown: https://appshunter.io/ios/app/brown-sugar-badass-cinema/id1164173184.md - Rating breakdown: 5★ 270 · 4★ 82 · 3★ 49 · 2★ 38 · 1★ 141 ## What do users think of Brown Sugar? Overall sentiment: negative **Pros** - 🚀 Lightning-fast app - 👍 Great selection of classic black movies and TV shows - 💡 Ability to watch Bounce TV shows - 🤗 Helpful customer support **Cons** - 🐛 Frequent login and access issues - 🤔 Inconsistent app performance - 😕 Limited content selection compared to expectations - 🤦‍♀️ Confusing sign-up and subscription management **Commonly reported bugs** - Subscription receipts not recognized - App crashes and freezes during use - Inability to log in or access content - Disappearing movies and shows from the library **Most requested features** - Seamless Chromecast/HDMI integration - Automatic episode progression for TV shows - Improved search and browsing functionality - More classic blaxploitation and urban movies ## Newest reviews (18 of 87) ### 2/5 — Picture In Picture *2026-01-10* I like to play games in my phone to relax while listening to and watching tv shows on a Picture in Picture screen. This app doesn’t have that functionality so I can’t watch anything. It’s so frustrating. Hope they can add that feature like all the other streaming apps that I use. It’s 2026! Gotta upgrade your app! Please! 🤗 ### 2/5 — More Old-School movies and shows!!! *2025-03-16, version 1.2.14* The app is just ok, when I very first purchase I enjoyed watching all the classics from the 70s. Now they have to many tv shows, plays and movies that didn’t make the big screen. I keep saying I’m going to cancel but keep forgetting. ### 2/5 — Unable to stream *2022-05-27* I’ve had login issues which didn’t allow me to access the shows and movies. I’m not sure if it’s because I’m a resubscriber but every time I logged in, it would tell me to finish sign up but never load the page. I tried to create a new account and the same thing happened. I wish I had a better outcome because there is one show that I really want to see but doesn’t stream on any other app. ### 1/5 — Unable to login *2022-05-15, version 1.2.9* I just purchased subscription and I’m unable to login. It continues to tell me I have a subscription but allow me to watch anything but the trailer for Shaft. ### 1/5 — No good *2022-04-21, version 1.2.9* This app says it has shoes but it spent it only shows the cover literally nothing happens when you try to watch ### 1/5 — Unable to View - Renewal Subscription *2022-04-04, version 1.2.9* I have renewed my subscription. I am unable to use the app. I have completed all of the instructions given on the app support page. No luck. I plan to cancel my subscription. I’m very unhappy. ### 1/5 — The service and disregard is atrocious *2021-12-31* I have been attempting to use this app literally for years and never received any assistance but somehow the payment system works perfectly to keep charging you payments for an app that never works. I can’t even explain the issues at this point I’m unable to login and I have no clue why. I just created a new account and it’s literally the same issue from my past two. It keeps redirecting back to the login after I just created a password for the account. I go to type in my credentials and it keep sending me everywhere but the the movies. ### 1/5 — Not what I thought *2021-07-30, version 1.2.6* Signed up for the 7 day trial and didn’t even watch a movie. Deleted the app because I was looking for classic urban movies and couldn’t find what I was looking for on this app (Cooley High, Car Wash, etc...) ### 1/5 — App Not Working *2021-06-09, version 1.2.6* App is not working. Keeps saying Receipt is Already in Use. ### 1/5 — Brown sugar *2021-05-25, version 1.2.6* It’s not letting me in.. it’s just saying you currently subscribe to this, press ok or manage, it’s not going anywhere, the receipt you are trying to register is already in use.. I don’t have this ### 1/5 — Where did the Chromecast I can’t go??? *2021-04-20, version 1.2.5* I am getting upset because the Chromecast icon is gone so I can cast it to my TV ### 2/5 — Fix the app *2021-04-12, version 1.2.5* The app keep freezing the app need to fix if I pay every month for this is not good need to be fix ### 1/5 — Do not purchase - bad app and bad customer service *2021-04-12* Do not purchase this app. I just purchased and when I try to sign in on my tv it stays on the sign in screen but won’t actually get in the app to let me watch anything. I tried to sign in on my phone and it is saying the receipt you are trying to register is already in use. I contacted customer service for a refund and they told me no refund and stopped communicating altogether. How can I not receive a refund for something I can’t use. Are they really that desperate for $4, that they would rather have a bad review? And I was double charged! ### 1/5 — Red Banner *2021-02-21, version 1.2.4* I subscribe but I keep seeing that red banner. Please correct this. ### 1/5 — Can’t View *2021-02-17, version 1.2.4* I repurchased the app today and I still can’t access anything. it keeps telling me to renew subscription. I have no way of contact customer support, it keeps taking me back to the login page. ### 2/5 — No longer happy *2021-01-08, version 1.2.4* I am not happy with the shows that are now offered. I’ve been a long time subscriber who loves Blaxploitation movies. Where did most of them go? Car Wash? Shaft? Anything like these? I don’t want to see corny shows. I want god 60’s and 70’s movies. If I don’t see a change within the next month, I will gladly stop my subscription. ### 1/5 — Unable to sign in *2020-11-23, version 1.2.4* I am unable to sign in after downloading the app. I have been a subscriber for a while but when I try to sign in it just takes me back to the sign in window. I hope this can be solved quickly or I will just unsubscribe! ### 3/5 — I tried *2020-08-08* I really like the shows The Cut and Family Time. But, your app is whack. Half the times I cannot view the shows. They won’t play and the won’t play continuously. During this time with COVID I would just like to get away. And watch some comedy. You’re app is not worth the 3.99 plus tax a month. Sorry I tried. **Developer response:** Hey mommaT412 - We get it. If you do decide to try our app again and run into the same issues, please reach out to us at support@brownsugar.com. We'll make sure to help you improve your viewing experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — 👎🏾 *2026-01-11, version 1.2.14* It has been 17 days, and I still cannot access my subscription. I have tried in the App Store and through Roku. I've just signed up, but I'm unable to access the app because it's telling me to finish the sign-up process. ### 1/5 — 👎🏾 *2025-12-26, version 1.2.14* I've just signed up, but I'm unable to access the app because it's telling me to finish the sign-up process. ### 1/5 — App won’t load *2025-07-01, version 1.2.14* I had 2 episodes left & the app will not load! So annoying!!! ### 1/5 — Can’t log in *2025-06-07, version 1.2.14* I have paid for this subscriptions for months but trying to login in app it say I paid for subscription but I can not get in . Needs to be fixed fast ### 1/5 — Not Streaming *2024-09-28, version 1.2.14* I’ve been paying for this service for months every time I try logging on it says renew subscription when I hit renew it says the receipt you are trying to register is already in use so I can’t get past that ### 1/5 — BUYER BEWARE!! *2024-01-16* I should’ve known when I couldn’t get it to work for Kym Whitley new show it was going to be an issue. I emailed to cancel. I thought I canceled in my Roku app like they said but it wouldn’t do anything as I clicked cancel. I email with a screen shot of the highlight ed button stating it would allow me to cancel and please cancel my account t. This was March 2023 Only to find out I’ve been charge for over 10 mths!!!! I had no idea! Now I’m going here, there and everywhere to cancel a membership I didn’t even know I still had! It is practically March again WTH Also be warned it doesn’t say Brown sugar on your credit card or bank it says ROKU FOR KATS!!! I SMELL A SCAM!!!! I may have to go to my followers to get this settled! ### 1/5 — Wth? *2023-08-19, version 1.2.12* I don’t know what’s going on with this app, but I just re-subscribed and now it’s telling me a receipt is already in use?! Come on y’all. 🤦🏾‍♂️ I’m looking at ALOT of reviews having the same problem, y’all better get your stuff together, especially if it’s an issue where you’re still pulling money from people’s bank accounts! It only takes one person to start talking lawsuit! 😡 ### 1/5 — TRASH *2023-06-03, version 1.2.11* Every time I attempt to log on to this app, I have problems! I rarely use the app because there’s always an issue with log in, however I’ve been paying subscription for months! Subscription cancelled! ### 1/5 — Sign in Screen *2023-03-13* I purchased this App thru my Apple account. I could not get past the login screen, I went through all of your troubleshooting. I hit the sign in button from sign out to sign in and re-signed in, still “The receipt you are trying to register is already in use”. I received an email stating I needed to put my credit card information back in to finish setting up the app. I purchased this app through Apple so I didn’t use a credit card. I just wanted to watch the new series “Act Your Age”. When I looked up reviews online, I see a lot of people are having the same issues with the app. Finally frustrated I asked Apple to refund my money. Please correct the problem, from the reviews it’s been going on for over a year and you are losing paid viewers. ### 1/5 — The App is trash! *2022-09-28, version 1.2.9* I’ve uninstalled the app, created new logins/ subscriptions and still haven’t been able to sign into the app. Support has been zero help. Spoke with some woman from support today and she was absolutely no help! I wish I would’ve read the reviews from 4 years ago because the app still has the same issues. ## Most praised reviews (10 highest-rated) ### 5/5 — Rating brown sugar *2025-10-06, version 1.2.14* I enjoy the good movies that you show on your streaming app ### 5/5 — Amazing App and Customer Support *2020-03-03* If you love classic black movies and TV shows this app will not disappoint! Easy to navigate and watch from any Apple device. I had an issue logging in and contacted their customer support and the blew me away with how the took ownership of my issue and made sure they fixed it quickly. They really care about their users and it shows. **Developer response:** Hey GoGo Soda - So happy to hear you were well taken care of. That is our goal with customer service! Happy to have you as part of our Brown Sugar family! ### 5/5 — Help!! *2018-11-20* I love this app! I watched one movie via my phone to chrome casts yesterday, and now I can’t get anything to stream.. it just keeps the brown sugar logo and says ready to cast on the tv and on my phone it’s loading. I have tried almost everything.. please help! **Developer response:** Hey sheeezuschrist - Have you tried contacting us directly at support@brownsugar.com? Contact us today and we can get you up and running on Brown Sugar! ### 5/5 — I Love The App *2018-03-07, version 1.1.8* I love the app. I love being able to watch so many black movies!!!! I love that I can watch the shows from BounceTv on the app. Family Time, Saints and Sinners etc. They have added some very good movies. Keep up the good work Brown Sugar. ### 5/5 — Sorry app!!! *2018-02-25, version 1.1.7* Not working you can't download it but they charged me though. Sorry ### 5/5 — Love it so far! *2017-11-04, version 1.1.6* I’ve used the app on my iPad and Apple TV. It has worked great on both. I hope the list of movies and tv shows keeps growing! ### 5/5 — I LOVE this app!! *2017-11-03* I am a 70's movie/ blaxploitation junkie and this app has it all to all my favorite Pam Grier movies to all the old Richard Pryor movies and a whole bunch more from actors I love and admire like Sidney Poitier, Calvin Lockhart, Glenn Turman and the guy who stars in all the Penitentiary films and a whole bunch of stuff I have never knew about or seen in my life. I watched a couple that I have already fallen in love with like Melinda and Aaron Loves Angela...this app is AMAZING!!! Thank you so much for making Brown Sugar!! I think if you added The Mack and just a few others it'll be complete, once again I LOVE BROWN SUGAR!!! ### 5/5 — Great app *2017-09-24, version 1.1.6* I have been looking for an app like this for years. I'm glad it's out there. ### 5/5 — Great App *2017-08-11, version 1.1.6* In a few years with membership growth this will be better than Netflix. It's basically Netflix in Black...,excellent app I have suggested to all my friends we love it. ### 4/5 — Great choice of oldies but goodies *2025-08-04* I do enjoy this app. It’s add free and provides nostalgic cinema that I really missed. My only issue is with the sitcoms. The app dosing automatically play the next episode. So one must keep the remote close by when watching shows with episodes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*