# Bruegger's Bagels — user reviews > 1,069 indexed App Store user reviews of Bruegger's Bagels by Caribou Coffee Company, Inc., rated 4.80/5 from 24,822 ratings. - Source: https://appshunter.io/ios/app/brueggers-bagels/id1416225922/reviews - App overview in markdown: https://appshunter.io/ios/app/brueggers-bagels/id1416225922.md - Rating breakdown: 5★ 21,770 · 4★ 2,087 · 3★ 383 · 2★ 150 · 1★ 432 ## What do users think of Bruegger's Bagels? Overall sentiment: neutral **Pros** - 🚀 Fast and efficient - 👍 Friendly and helpful staff - 🤩 Delicious and fresh bagels - 💳 Convenient rewards program - 🤑 Great value and prices **Cons** - 🐛 Buggy and unreliable app - 🔒 Limited customization options - 🤔 Inconsistent order fulfillment - 💰 Charges extra for customization - 🤷‍♀️ Unclear app functionality **Commonly reported bugs** - App crashes and freezes - Login and password issues - Order tracking and history problems - Rewards not properly applied - Inconsistent in-store and app experiences **Most requested features** - Ability to customize orders - More payment and ordering options - Improved app stability and reliability - Expanded rewards program - Better communication on store closures ## Newest reviews (20 of 1,069) ### 5/5 — Stosh *2026-08-31, version 5.3.7* Best bagel sandwich’s in the 315 to my standards. Definitely will say service varies location to location but 9/10 my experiences are great and expectations are met. Great place for breakfast. ### 5/5 — Delicious *2026-08-31, version 5.3.7* Yum ### 5/5 — Bruggers *2026-08-31, version 5.3.7* LOVEEEEE this place. ### 5/5 — Amazing Employee’s *2026-08-30, version 5.3.7* Amazing employee’s, always get our order right and greet you with a nice attitude. ### 5/5 — Omg *2026-08-30, version 5.3.7* Great service and even more wonderful and cheerful employees ### 5/5 — Bagels *2026-08-30, version 5.3.7* Great topping! ### 5/5 — Easy App to Use *2026-08-30, version 5.3.7* The app is very easy to use. I’m a baby boomer and not partial to many apps. This is informative on latest food offerings. Good job. ### 4/5 — Best Breakfadt sandwich *2026-08-29, version 5.3.7* I have been grtting my favorite Bagel sandwich at Bruegger’s for over 18 years. My favorite is the onion bagel with sausage, egg and cheese. ### 5/5 — Awesome. As always *2026-08-29, version 5.3.7* Great service. Great food. ### 5/5 — No where to sit. *2026-08-28, version 5.3.7* Bruegers used to be our favorite breakfast stop. But now we can't eat in and have to eat in our car. It's not so special. Place needs a facelift and the ability to sit down and have a nice breakfast. Can't imagine that you can afford to lose that church crowd that used to pack the place every Sunday. ### 5/5 — Love brueggers *2026-08-28, version 5.3.7* Nothing better than a western bagel before a round of golf! ### 5/5 — Tasty *2026-08-28, version 5.3.7* I order a bagel every Sunday during my morning walk. They are always efficient and friendly ### 5/5 — Best bagels Ever *2026-08-27, version 5.3.7* Love Brueggers! The people are nice and the bagels are the BEST!! ### 5/5 — Great service and food! *2026-08-27, version 5.3.7* Store 3757 was awesome! Jessica and Denny were fantastic! ### 5/5 — Love it! *2026-08-25, version 5.3.7* I love this place! It’s always fresh! ### 5/5 — Great Bagels! *2026-08-25, version 5.3.7* The best bagels in Syracuse! Love their coffee and OJ too ### 5/5 — delicious bagels *2026-08-24, version 5.3.7* my favorite bagel is the rosemary olive oil ### 5/5 — Good app *2026-08-23, version 5.3.7* Love this place ### 5/5 — Best atmosphere *2026-08-22, version 5.3.7* The staff are friendly and professional. Always greet me with a smile and hello. Always go above and beyond to make my order the best ### 5/5 — Best bagels *2026-08-22, version 5.3.7* The BEST bagel around!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — App is trash *2026-06-27, version 5.3.4* This app doesn’t even work ### 1/5 — Spam notifications *2026-06-10, version 5.3.2* You will get spam marketing trash with no way to disable so you must disable so notifications. Absolute garbage. ### 1/5 — Website and app suck *2026-05-17, version 5.3.2* I tried ordering through the website and I couldn’t because It couldn’t add my location, tried with the app and same situation couldn’t get pass choosing a location. Had to order through google. What’s the point of the website and app then? ### 1/5 — Lost my points *2026-04-26, version 5.3.1* Not really happy ### 1/5 — Limited customizations *2026-04-20, version 5.3.1* App is so limited. Doesn’t have all options available. Can’t make notes if you need something slightly customized (ie. Not sliced). Peanut butter isn’t listed as an option on the spreads. Someone update this to reflect what you can actually order in the store. ### 1/5 — Rewards app rarely works *2026-04-06, version 5.3.0* Buggy, you’re only every time I go to use it. I get a message that the rewards functionality isn’t available. my local store shakes their head when people try to use the app because it’s so frustrating for them as employees. ### 1/5 — Order was wrong *2026-02-26, version 5.2.7* I picked up my order which was waiting for me . When I got to work and opened my order it was the wrong item. So disappointed ### 1/5 — It’s a good day when you have a Bruegger’s bagel *2026-02-10, version 5.2.7* Fresh. Made to order ### 1/5 — App is terrible *2026-02-06, version 5.2.7* Tried to reset my password. Still doesn’t work. Can’t login !!!! ### 1/5 — Rewards *2026-02-01, version 5.2.5* Rewards always says system down. No way to use rewards. No way to customize anything ## Most praised reviews (10 highest-rated) ### 5/5 — The Best *2026-09-04, version 5.3.7* The very best boiled Bagels. ### 5/5 — Bagel & Salmon Top Notch Taste *2026-09-04, version 5.3.7* My go to for Rosemary Olive Oil toasted bagel loaded with smoked salmon, great staff until 2pm any day of the week. Snyder location shoutout to Iris and Frank who make you feel like family! Stop by and check out their large assortment of mouth watering fresh bagels and menu of options to create your own favorites! ### 5/5 — 5-Star Review: Bruegger’s Bagels – 1 South Main Street, West Hartford, CT *2026-09-04, version 5.3.7* I’ve been a bagel snob for years, and Bruegger’s Bagels in West Hartford has officially ruined me for every other spot. This location at 1 South Main Street is an absolute gem—consistently fresh, perfectly boiled and baked bagels with that ideal chewy crust and soft interior that only the best places deliver. What truly sets this place apart, though, is the incredible team led by Michelle. From the moment you walk in, you’re greeted with genuine warmth and energy. Michelle and her crew run the shop like a well-oiled machine while still making every customer feel like a regular. They remember orders, offer thoughtful recommendations, and always seem to have a smile ready even during the morning rush. Their service isn’t just efficient—it’s joyful. You can tell they actually care about the food and the people they’re serving. I ordered the Everything bagel with their signature garden vegetable cream cheese (holy smokes, it’s packed with flavor), a perfectly toasted Asiago bagel with egg and cheese, and a smooth iced latte that rivaled any coffee shop in the area. Everything was piping hot, generously portioned, and made right in front of me. The coffee was bold and fresh, and the bagels tasted like they came straight out of the oven. Whether you’re grabbing a quick breakfast sandwich, stocking up on a dozen for the office, or just popping in for a midday snack, this West Hartford Bruegger’s delivers every single time. Clean shop, lightning-fast service, and food that actually tastes like it was made with pride. Michelle and her team are the real MVPs here. If you’re anywhere near West Hartford, do yourself a favor and stop in—you’ll leave happier than when you walked in. Easily the best bagel experience in the area. Can’t wait to go back! Highly, highly recommend. ⭐⭐⭐⭐⭐​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ ### 5/5 — 10/10 *2026-09-04, version 5.3.7* Best bagels east of the Mississippi River ### 5/5 — Good *2026-09-04, version 5.3.7* The bagels are just so easy to order and are always delicious ### 5/5 — Delicious *2026-09-03, version 5.3.7* Love Bruegger’s! Well the office loves Bruegger’s! I miss it because I have celiac but I love picking up a dozen for my coworkers and smelling the yummy smells! ### 5/5 — Honest *2026-09-03, version 5.3.7* Love their bagels ! ### 5/5 — Yummy in my tummy! *2026-09-03, version 5.3.7* Love the hot, fresh everything bagels! ### 5/5 — Love *2026-09-03, version 5.3.7* There’s nothing like a breakfast bagel, makes my day. ### 5/5 — Consistently great bagels! *2026-09-03, version 5.3.7* I’ve been frequenting the downtown Mpls location for a few months now. They have consistently provided great bagels and friendly service. Keep up the great work! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*