# BrüMate — user reviews > 104 indexed App Store user reviews of BrüMate by BruMate, rated 4.90/5 from 5,804 ratings. - Source: https://appshunter.io/ios/app/brumate/id1592551241/reviews - App overview in markdown: https://appshunter.io/ios/app/brumate/id1592551241.md - Rating breakdown: 5★ 5,540 · 4★ 181 · 3★ 40 · 2★ 13 · 1★ 30 ## What do users think of BrüMate? Overall sentiment: positive **Pros** - 👍 Easy to use app - 🚀 Quick and easy checkout - 💡 Exclusive shopping in app - 🚀 Smooth shopping experience - 👍 User-friendly interface - 👍 Convenient for frequent shopping - 👍 Handles rewards and points well - 🚀 Fast loading - 👍 Easily accessible **Cons** - 🐛 Search functionality needs improvement - 🐛 Unable to add shipping options in app - 🐛 App launched before full functionality - 🐛 Rewards and points not working properly **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Rewards points not tracking correctly **Most requested features** - Ability to sort products by type - Improve search and filtering options - Add shipping options in app - Optimize app performance and stability ## Newest reviews (13 of 104) ### 4/5 — Color always unavailable *2024-12-25* The only ready why I didn’t give 5 stars is because straw cap colors are never available. I was finally able to order one in dark aura and the sea glass color I have but never been able to get turmeric when it was out, and then when another color came out that I though would have matched well it quickly sold out to and neither color is available that will closely match that cup. But with all that being said the cups are great as I love them, have three different kinds and sometimes they are a little hard to open but I’ll gladly deal with that because the cups are truly leak proof. You will sometimes get a drop or two out of the straws but that’s it. I’d still get some more of these cups if they came in other shades of blue, purple, or red with iridescent colors. ### 4/5 — BruMate is the Best!! *2024-11-22, version 9* I am hooked!! I will never purchase another off brand again!! ### 5/5 — Top tier *2024-11-04, version 8* BrüMate is actually top tier and I will literally never purchase a different brand ever again. Customer service is also very helpful and I could not be happier with a brand! ### 5/5 — Great app *2024-10-23, version 8* Easy to shop! ### 5/5 — Does Not Leak! *2024-10-11, version 7.7* I can throw these in my work bag or take to the theme parks. They never leak. We are now a Brumate family. ### 5/5 — ERA *2024-10-07* Love love love these magnificent cups. Love the company Love the product Outstanding customer service Anything happens they make it right I will never change I enjoy this brand so much Thank you ### 5/5 — Love! *2024-10-06, version 7.7* Love Brumate. Have many drinkware from them. Awesome products. Amazing colors and slecections. ### 4/5 — Amazing products Phenomenal customer service *2024-09-25, version 7.7* I have been using Brümate can coolers, mugs and now tumblers for at least 6 years. They are beyond expectations for keeping my drinks cold. Their BrüGurus are phenomenal and quick to respond if there are any issues. 1000% times better than any other can cooler/drink cooler around! ### 5/5 — Love the Brus… *2024-09-20, version 7.7* I love the fact that Brus are spill free. I have a 1 year who often trips over my tumbler in the past…but Brus didn’t disappoint me. My drinks are always secure inside and spare me a lot of cleaning up time. P.s All the collections , limited editions and regular colors are just gorgeous. ### 5/5 — Love these tumblers!! *2024-09-20* I absolutely love these 40 ounce tumblers as well as the 22 ounce coffee mug or Tumblr. I’m not sure what it’s called!! I have many of the colors already. I would like to suggest some more summer colors as well as fall like red. Our school colors are red, black and white and you don’t have any red and many Moms would love to have a red one. They are lightweight easy to play proof and keep my eyes all well being outside in my truck while I work in this Texas heat!!! Wouldn’t recommend any other brand than BrüMate!!! ### 5/5 — Dragon Fruit *2024-09-13, version 7.7* I'm so excited to get my Dragon Fruit Era!!! ### 5/5 — Love 🫶🏽🫶🏽 *2024-09-06, version 7.6* I love my BrüMate. Keeps cold for so long and very leakproof. My 1 year old granddaughter runs around with it and it never spills. Just got my mom 1. Best cup ever. ### 5/5 — Nothing Compares *2024-09-05, version 7.6* My daughter introduced the family to Brumate. The 30 ounce Era is the best. I am excited for the Reverie. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes every five seconds *2026-07-20, version 13.5* Literally trying to click anything causes it to lag and crash out 50% of the time ### 1/5 — App keeps crashing *2026-06-17, version 13.2* The app used to work fine. But the last probably, couple of months, it crashes within 30 seconds of opening the app. I can’t use it to reliably shop or checkout. I’ve had to use the website for recent drops. It’s really disappointing considering there are times where certain items from drops are app exclusive. So I can’t order them from the website. Really disappointing since I love BrüMate. ### 1/5 — App doesn’t work *2025-12-11, version 11.3* Won’t let me sign in. Won’t let me add items to my cart. ### 1/5 — Customer service *2025-01-23, version 9.7* I’ve written more than once I want the caps and shipping because they were on back order is the same as the item. Not happy! ### 1/5 — Dont buy from here *2024-12-19, version 9.3* Do not waste your time buying from these people. I placed an order on 12/9/2024 for a product that came back in stock for a christmas present and picked economy shipping (4-8 business days) and it is now 12/19/24 and my order still hasnt shipped and it is literally IMPOSSIBLE to talk to a real human. Guess the person I ordered it for wont be getting it for Christmas this year🙄When you email them, AI responds back. Ive emailed multiple times and no response from a real person ### 1/5 — Over promised under delivered *2023-10-05* I bought a cup from this company as a gift to my fiancé and went ahead and ordered the mystery box for her as a surprise. I was the one surprised because they only shipped the cup without the mystery box. I have reached out, but I assume the company is understaffed and has a “high volume of inquiries,” so that should tell you how many people have had issues with their orders. The cup is nice, and she loves it, but so far, I'm not impressed with their nonexciting customer service. They do have an excellent automated system that'll give you the runaround. ### 1/5 — 32 oz bottle *2022-06-28, version 2.8* I received my bottle but can’t get the top to open. Can someone help me? ### 1/5 — Brumate brutank *2022-06-28, version 2.8* I order a brutank 7 weeks ago, I have yet to receive a shipping date. I’ve waited for this cooler for so long now I’m out of luck to go on my vacation. There is no way to contact rather then email. No chat, no phone number just email. An email address to which they don’t even respond too. A true disaster, stay clear of Brumate, look else where for a cooler. Terrible customer service. ### 2/5 — Personalize Not Showing in App *2025-09-15, version 10.6* The app is decent but features like personalization are not available in the app and only through the website. ### 2/5 — I want to love it *2025-01-13, version 9.6* I have a 40oz tumbler and I have to say I HATE drinking out of it. It is my least favorite tumbler to use. I’m not sure if it’s missing some sort of seal, but when I use the straw, it makes a loud “slurping” noise that everyone around me can hear. It is like nails on a chalkboard. I should not be able to hear a “slurping” with every drink. It collects dust! Very disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — Era 30 ounce *2025-02-23, version 9.8* I now have 4 and another on the way. I absolutely love these tumblers. I even ordered one for my 5 year old granddaughter. ### 5/5 — Era *2025-01-22, version 9.7* The Era 40oz is my absolute favorite! Just ordered the new kiwi color and got my little boy the leap! He is going to be so excited!! ### 5/5 — Innovation at its best!! *2025-01-20, version 9.7* I am always excited to see how Brümate improves their products. So satisfying!! ### 5/5 — Love *2025-01-19, version 9.7* I absolutely l love BrüMate ### 5/5 — MY FAVORITE! *2025-01-15, version 9.7* After a little snafu with the shipping, I finally received my order and I love these! Just ordered two more. I am a huge fan and will not buy another Stanley. ❤️ ### 5/5 — BEST CUP EVER *2025-01-10, version 9.6* I absolutely love the Era cup!!! I have now purchased 4 for myself, and 2 as gifts, and gotten others to buy them as well!! I’ve owned other Brumate cups in the past as well, and they are by far my favorite brand of cups!! Outstanding company with a phenomenal product! ### 5/5 — Easy peasy *2024-12-18* Love the app. I didn’t know about it until after I had made several purchases on the website, which is fine as far as websites go… but the app is easy and I can access my rewards faster without having to scroll around and figure it out online. ### 5/5 — THE ERA IS THE BEST EVER! *2024-11-28, version 9.1* LOVE THE ERA!! The magnetic tops are awesome as well! ### 5/5 — Design and service *2024-11-22, version 9* I absolutely LOVE my BrüMate coffee mugs and cups and their customer service is EXCELLENT! ### 5/5 — Love all my BrüMate cups !! *2024-11-16, version 9* I have taken my BrüMate cups everywhere with me, from the Beach , to the doctors office , school , on my honeymoon I had XL Nav personalized with Mrs & Mr and our initials . I have gifted them for birthdays , Christmas and just because , they are the BEST ! Must buy ♥️♥️♥️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*