# Bruster's — user reviews > 125 indexed App Store user reviews of Bruster's by Bruster’s Ice Cream, Inc, rated 4.70/5 from 1,079 ratings. - Source: https://appshunter.io/ios/app/brusters/id1132180307/reviews - App overview in markdown: https://appshunter.io/ios/app/brusters/id1132180307.md - Rating breakdown: 5★ 948 · 4★ 52 · 3★ 11 · 2★ 17 · 1★ 51 ## What do users think of Bruster's? Overall sentiment: positive **Pros** - 🍦 Delicious ice cream - 👍 Great customer service - 💳 Rewards program - 🚘 Convenient drive-thru - 🍨 Wide variety of flavors **Cons** - 🐛 App crashes and login issues - 💳 Rewards not usable online - 🕰️ Slow app performance - 🗺️ Location selection issues - 💰 Expensive pricing **Commonly reported bugs** - App crashes on newer iOS versions - Login screen issues with keyboard - Rewards not tracking properly **Most requested features** - Display current store flavors in the app - Improve app navigation and ordering experience - Integrate rewards program with online ordering ## Newest reviews (11 of 125) ### 2/5 — Barely works *2026-03-25, version 25.23.2025092401* Every time we use this app we end up hitting some button that takes you back to the start and empties the cart. Test your app and move the close button away from submit. Don’t have it reset if you hit back - basic things! ### 4/5 — Love it! *2026-03-06, version 25.23.2025092401* The ice cream and staff are wonderful! I just wish there was indoor seating. ### 5/5 — great place *2025-12-11, version 25.23.2025092401* This is such a great place. The ice cream is delicious and the staff is no nice. Every flavor i have tried is amazing. My husband’s favorite is the cookies and cream shake. Another huge plus is that they have a very convenient drive though. Such a good addition. ### 5/5 — Theyreeeee GRRRREEEAAATTTT *2025-11-18, version 25.23.2025092401* They are AWESOME! ### 5/5 — Love butter pecan ice cream *2025-10-21, version 25.21.2025090202* I always forget to collect my points. I love Brusters real ice cream. It is so good, a little expensive but well worth every dollar 😍👍🏾👍🏾👍🏾👍🏾👍🏾 ### 5/5 — Awesome flavors! *2025-10-14, version 25.21.2025090202* This store offers soooo many different flavors to choose from. But even better is the great customer service by Yolanda n staff ❤️ ### 5/5 — My favorite *2025-09-10, version 25.21.2025090202* Not just Brewster‘s REAL ice cream, but Brewsters is the BEST ice cream. Love ordering online makes pick up so much easier especially during the summer months. ### 5/5 — Best *2025-08-11, version 24.11.2024081605* Best thing you’ll ever put in your mouth ### 5/5 — Mmmmmm! *2025-07-30, version 24.11.2024081605* Best Banana and Peanut Butter ice creams ever. Many variations of both flavors, each one better than the last. ### 5/5 — So Yummy!! *2025-07-10, version 24.11.2024081605* This is the best ice cream I’ve ever had! I’m totally addicted to this place! ### 5/5 — Ice cream *2025-07-08, version 24.11.2024081605* I love the cotton candy explosion ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow and constantly trying to verify location *2026-07-01, version 25.23.2025092401* Every time I change screens the app the app requires inputting the location either by checking it or inputting a zip code. You would think that once you choose a store the app could remember it during the same session. Changing screens also has quite a delay (while slowly spinning fruit is displayed). ### 1/5 — Slowest app ever *2026-06-17, version 25.23.2025092401* My grandmother can load faster than this…she’s dead! ### 1/5 — New Number *2026-05-23, version 25.23.2025092401* If someone else had your phone number and this app, then you cannot have this app. ### 1/5 — Love the Ice Cream, Hate the App *2026-05-16, version 25.23.2025092401* A Bruster’s scooper told me about pre-ordering online or on the app. Online worked great, but the app has major issues. Yesterday it took me almost an HOUR to order a shake and a cup. FIVE TRIES of going through the menu, choosing the flavors, adding to the order, choosing the next item, scrolling through to choose the flavors, adding to the order, choosing the time, going back to check my email for the coupon code, tapping the checkout button, tapping the pay now button, watching the cherries spin, and ending back at the order page. I tried the Apple Pay button. Same result. Back to choose a location, etc, etc, etc. FINALLY, on what was going to be my last attempt before switching to the DQ app, I hit the pay button and it asked for my CC info. Talk about frustrating! I love this ice cream, and the employees are great, but I’ll be ****ed if I’m ever going to spend an hour trying to order ice cream for the grandkid. FIX IT!!! BTW, this wasn’t the first time I’ve had trouble. One recent occasion, the scooper couldn’t find my order, started it anyway and gave it to me. Turns out that order never went through, either. I felt so bad I went back and tipped him $10. At least two other occasions before that. ### 1/5 — Awful app *2026-05-11, version 25.23.2025092401* Doesn’t function properly at all. This app belongs in 2006 on an iPhone 3. It’s a crime that it’s available to download ### 1/5 — Online order didn’t work *2026-04-04, version 25.23.2025092401* I did an order and paid for it, but the app had no purchase history and the store in question didn’t “receive” the order and wouldn’t honor or refund me. ### 1/5 — The worst app I ever seen *2025-10-26, version 25.21.2025090202* This is the worst app I have ever used. I’m unable to order online and the menu part is unusable. ### 1/5 — Have to select store location every time—no option to save it *2025-10-20, version 25.21.2025090202* Unreal and pathetic for 2025. ### 1/5 — App never works *2025-06-08, version 24.11.2024081605* App hasn’t worked in a few months! Today a new update came out and tried to change password and it still doesn’t work!! I’ve missed so many points!! Frustrating!! ### 1/5 — Horrible. *2025-06-03, version 24.11.2024081605* I have gotten logged out of 3 ACCOUNTS IN THE PAST TWO MONTHS. Every time I try to log back in, it doesn’t let me. So I make a new account. THIS TIME it won’t even let me sing up for a new account. Absolutely horrible. This is ridiculous. Never again. Stupid app. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Ice Cream Ever *2026-07-10, version 25.23.2025092401* Love the customer service and multiple flavor options. Whittier location Rocks’ ### 5/5 — Constance is the best worker there *2026-05-12, version 25.23.2025092401* Ever since I got there Constance was very helpful and customer service was so amazing ( I hope she gets a raise ) ### 5/5 — Yummy *2026-04-14, version 25.23.2025092401* The ice cream is great and amazing customers service at my local shop. ### 5/5 — Favorite Ice Cream! *2026-04-01, version 25.23.2025092401* Bruster’s is our favorite ice cream! The waffle cones are made there and taste so much better than any other brand we’ve had! A flavor for any mood or craving you’ve got! Such a sweet treat! ### 5/5 — Love *2026-03-25, version 25.23.2025092401* Brusters is one of my happy places on earth. ### 5/5 — Delicious ice cream *2026-03-08, version 25.23.2025092401* If you’re looking for some of the best ice cream available in the valley head to Brewsters, you will not be disappointed ### 5/5 — Love it *2026-03-01, version 25.23.2025092401* This place has the best ice cream can’t wait to eat some when it gets warmer ### 5/5 — Love Their Ice Cream *2026-02-22, version 25.23.2025092401* My Favorite Ice Cream Shop That Makes The Ice Cream Fresh Daily ! I Love Them So Muchhh !! ### 5/5 — Great ice cream *2026-02-02, version 25.23.2025092401* This is by far the very BEST ice cream in all of our area!!! The staff is awesome!! ### 5/5 — Real review *2026-01-02, version 25.23.2025092401* Peanut butter shake one of the best out there and that brownie sundae is the bomb --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*