# BSF Mobile — user reviews > 188 indexed App Store user reviews of BSF Mobile by Banque Saudi Fransi, rated 4.61/5 from 7,587 ratings. - Source: https://appshunter.io/ios/app/bsf-mobile/id6479348659/reviews - App overview in markdown: https://appshunter.io/ios/app/bsf-mobile/id6479348659.md - Rating breakdown: 5★ 5,770 · 4★ 367 · 3★ 121 · 2★ 85 · 1★ 407 ## What do users think of BSF Mobile? Overall sentiment: negative **Pros** - 🚀 Improved app performance - 👍 Easy to use - 👍 Sleek design **Cons** - 🐛 Compatibility issues - 🐛 Buggy and unstable - 🔍 Lack of features compared to previous version - 🔍 Confusing user interface **Commonly reported bugs** - Login issues - Incorrect account balances - Inability to access certain features **Most requested features** - Dark mode option - Separate account views - Better transaction history ## Newest reviews (10 of 188) ### 3/5 — Slow notifications *2026-05-14, version 1.7.4* App is much better & faster but: -cannot get rate for deposit/murabaha without full balance in account. Need rate to compare before transferring funds from my accounts in other banks -cannot login online because app notification are slow and show after 3+ minutes!! Plz add option to login with OTP text message👎 ### 4/5 — التطبيق *2026-04-29, version 1.7.4* التطبيق يحتاج لمراجعة الواجهة وغير مريح في الاستخدام ### 5/5 — 👍 *2026-04-19, version 1.7.0* 👍 ### 3/5 — Dr Manal Fakeeh *2026-04-19, version 1.7.0* The app improved but it still gets stuck and become obstructive especially from out of town ### 5/5 — Auto mated call *2026-04-14, version 1.7.0* We need English also ### 3/5 — الرياض *2026-04-10, version 1.7.0* لماذا الإيصال لا يُكتب بالعربي ؟ . ### 5/5 — Handy app *2026-04-05, version 1.7.0* This new version is super and easy to use. It also offers many options to utilize. ### 1/5 — ‏البنوك عادة تغير التطبيق إلى تطبيق أفضل لكن الفرنسي يغير من سيئ إلى أسوأ *2026-04-03, version 1.7.0* Worst than the previous App ‏استبشر العملاء خيراً عندما سمعوا عن التطبيق الجديد وكثر الدعايات عنه أنه يعالج التطبيق القديم السيئ ولكن تفاجأت بأنه أسوأ من القديم. من أكبر عيوب البنك السعودي الفرنسي التي تجعل العملاء يفضلون بنوك أخرى هو التطبيق. ‏هنالك مشكلة أمنية كبيرة وهي أن التطبيق لا يعمل إلا عن طريق رمز الدخول السريع فقط مما يجعل التطبيق عرضه للسرقة ولا توجد طريقة الدخول إلى التطبيق باسم المستخدم وكلمة السر ومن ثم يرسل رمز التحقق عن طريق رسالة نصية وهذه هي أفضل طريقة لحماية التطبيق من السرقة تم التواصل مع البنك ومع الأسف البنك لا يهتم في العميل؟؟ العملاء الآن لا يريدون الذهاب إلى البنك يريدون تطبيق سريع يقوم بجميع المهام إذا قسم تكنولوجيا المعلومات الموجود لديكم بهذا الفشل استعينو بخبرة خارجية فانتم تخسرون عملائكم يوماً بعد بوم ### 4/5 — حلو *2026-04-03, version 1.7.0* تطبيق جميل والى المزيد من التميز ### 5/5 — Good *2026-03-30, version 1.6.8* Very good service ## Most critical reviews (10 lowest-rated) ### 1/5 — Good app very very bad customer service *2026-08-19, version 1.7.9* Forgot that you can communicate with this bank any other way than this app. ### 1/5 — No Technical Support *2026-07-21, version 1.7.9* Out of App support for two days and counting. Can’t access my account. ### 1/5 — خدمه ضعيفه *2026-07-20, version 1.7.9* لا يتاح التسديد من بنك آخر ### 1/5 — New device *2026-06-16, version 1.7.6* Switching to a new phone should be simple, but this app makes it far more difficult than it needs to be. The number of unnecessary steps required to activate and use the app on a new device is frustrating, especially for non-technical users. The process feels outdated and creates a poor user experience. BSF needs to simplify and modernize the migration process to make it quick, seamless, and hassle-free. ### 1/5 — Abdulrahman Almustafa *2026-06-04, version 1.7.6* One of the worst online banking services ### 1/5 — Trash Customer service *2026-05-17, version 1.7.4* Saudi Fransi Bank’s customer service is trash not a single person answers your calls, it just keeps ringing. They shouldn’t even have a customer service hotline; it’s useless and completely worthless. ١٧ مايو ٢٠٢٦ | ١٨:٢٤:٤٥ || خدمة عملاء البنك السعودي الفرنسي زبالة تمامًا، ما حد بيجيب على المكالمة، بس يرن وخلاص.. كان الأفضل ما يحطوا خطًا ساخنًا لخدمة العملاء، لأنه بلا فائدة ولا قيمة أبدًا. ### 1/5 — Access denied *2026-05-08, version 1.7.4* The recent update has made working on a desktop impossible because the app insists on a passcode or biometric pass to gain access. Despite the passcode being registered, BSF still does not permit access to the desktop, forcing banking on the mobile. Very unsatisfactory. When I tried to complain on the App, it did not permit this either saying “Something went wrong”. It certainly did! Fix this BSF. ### 1/5 — Always Blocked *2026-04-26, version 1.7.3* The worst app ever.. ### 1/5 — Does not work most of the time *2026-04-18, version 1.7.0* Does not work most of the time ### 1/5 — Worse *2026-04-08, version 1.7.0* Nothing worst than bfs ## Most praised reviews (10 highest-rated) ### 5/5 — V good *2026-07-28, version 1.7.9* V good ### 5/5 — Credits payment *2026-07-18, version 1.7.9* Why the automated calculated amount used from the credit card has been removed. It was excellent feature ### 5/5 — Credit Card Payment *2026-07-06, version 1.7.6* Dear Sirs, Credit Card Statement Amount does not appear while making payment, only the Total Amount is available during payment online. Thanks. ### 5/5 — Good *2026-06-09, version 1.7.6* Good ### 5/5 — 👍👍👍 *2026-06-07, version 1.7.6* 👍👍👍👍 ### 5/5 — امان وسهوله استخدام *2026-05-25, version 1.7.6* التطبيق مفيد وينجز لك اعمالك ### 5/5 — Best bank *2026-05-24, version 1.7.6* Thanks ### 5/5 — Nice app *2026-05-21, version 1.7.6* Very easy to use ### 5/5 — ممتاز *2026-05-18, version 1.7.4* ممتاز ### 5/5 — Great *2026-05-11, version 1.7.4* Great service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*