# BSI Financial — user reviews > 42 indexed App Store user reviews of BSI Financial by Servis One,inc, rated 4.50/5 from 4 ratings. - Source: https://appshunter.io/ios/app/bsi-financial/id1334719592/reviews - App overview in markdown: https://appshunter.io/ios/app/bsi-financial/id1334719592.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (16 of 42) ### 1/5 — App is trash *2024-04-10, version 1.0.6* No Face ID. App is super basic. Website is not mobile friendly. Customer service is ok. ### 1/5 — Frustrating *2024-01-31* This app is frustrating. Just trying to login you cannot paste your password in from a password manager. Regularly freezes or goes to a white screen. While technically it allows you access to your account it is clunky and not worth the hassle. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Truly the worst *2023-11-03* This app is the worst. Looks like it got stuck in 2012 or something. Doesn’t remember any of the account data, credit card, etc so you need to put it in each time. It’s slow and some of the functions don’t even work. You guys really need to work on getting this updated. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Lots of improvements needs *2023-10-12* This is worse app ever. They need lots of update in this app. We can’t see any details about account. And all they time you have to enter your bank information manually. They need to make lots of updates and features. ### 1/5 — Very Annoyed *2023-07-12, version 1.0.6* Oh my gosh! I despise this App! Apparently this bank is to cheap or doesn’t care to make the payment process easier. Every month I have to enter my banking info, nothing can be saved! Uuuh🤬 ### 1/5 — App is trash *2023-01-27, version 1.0.6* No Face ID. The app is as good as their services, customer support, and website ### 1/5 — Poor development *2022-08-14* This is one of the worst apps for a financial business that I’ve ever came across. Whomever developed this clearly did not know what they were doing. Nothing about this app is synced with my online account. I have my bank info saved online for easier payments, but I have to enter it every time in this app. Also, I make my payment only to find out there apparently was something wrong and the payment failed to process. I received a confirmation number and all and there was no notification in the app that something was wrong. Then when I call to see why it hasn’t processed in my bank, they offer to do a payment by phone for $20, which they waive the fee but tell you to call it in next time to avoid any delays. I am not paying $20 to make a payment when you have an app for convenience that you can’t seem to get working properly. Fix your app and be a better company with some convenience features for your clients. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Worst banking app ever. *2022-02-15, version 1.0.6* It’s really unfortunate my mortgage was sold to this company BECAUSE THEY ARE AWFUL! This is the worst app, with the most problems I’ve ever encountered. You can’t save your payment method, and they don’t offer to save your username and password for future use. The app doesn’t even offer debit card payments but only through your bank account. It’s a pain in the butt all around each month, and I can’t wait till I don’t have to deal with them anymore. If you have the choice, go somewhere else! ### 1/5 — I agree Worst Banking app EVER! *2021-12-05* I totally agree with other users about this app. Besides the non-saving of account login and banking info, here was the sucker punch for me: two times they had an issue with a payment. First time, I was short by 50 cents; second time I was off one number on my checking account. BOTH times they sent me a payment confirmation that they recieved my payment then secretly reversed it without notifying me there was a problem thus allowing me the opportunity to fix it. I pay early so I had time to wait for it to debit and caught it but jeez, are they so hungry for late fee money that they completely miss the meaning of customer service. My loan landed with them so no choice there. They could greatly improve this app. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Upgrade *2021-10-25* Definitely needs an upgrade. App does not remember latest checking bank information to make a payment so you have to search for the info every single time. Becomes very frustrating. App is way too basic. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Terrible app *2021-10-10, version 1.0.6* The worst financial app out there. Can’t use password mangers, very little detail. This company is not in the digital age. Their app, there digital services, digital self service. These guys need to come to the modern age. ### 1/5 — Worst banking app ever *2021-05-21* This banking app is desperately in need of an update. I have to type in both my user name and password every time; it does not remember user names or use Face ID. I also have to type in all of my bank information every single month to make an individual payment, including the bank name, city, state, routing number, and my checking account number. I can’t imagine that in 2021 they think this app provides an acceptable user experience. Even the most basic utility companies prove a better experience. I just happen to be unfortunate that my mortgage was sold and they administer the loan so this is what I’m stuck with. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — This app is terrible *2021-05-08* I made a payment last month through the app and because it requires me to input my routing and account number every time apparently it didn’t process. I called BSI a week later when I noticed that my mortgage didn’t clear my bank. I was told the payment I made was reversed without my knowing. I now have to call to dispute the negative mark on my credit report. I really can’t stand when I refinance and are given to these small companies. I’m an online/app user to pay bills so I can’t stand a clunky website/app. BSI please do better! **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Borrower *2021-04-07* BSI finance website needs to do a lot of improvements. The mobile app is completely out of touch. I made two payments on the mobile app and posted as cash receipt staying with BSI. It didn’t apply towards my monthly payment due. I had to call in to disputing the payments. BSI is very small company which didn’t want to spend money to improve the website. If the website is easy and friendly then it doesn’t need a lot of customer service representatives which would save a lot of money. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Don’t even download it *2021-03-24, version 1.0.5* Haven’t been able to do anything with this app. After entering my log in info, I get a “session timed out” error. What a joke. Why even have an app option???? ### 1/5 — Terrible App *2021-03-03* You can tell that the company put minimal effort into developing this, and their website is very similar. Not intuitive, very outdated and difficult to use. Going from the mr. cooper app to this one felt like regressing. Avoid using this mortgage company if you can, hopefully my mortgage gets sold back to mr. cooper so I don’t have to deal with this company much longer. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-02-10, version 1.0.6* App is terrible. Even logging in is a hassle. No docs like 1098 available. This is barely finctional ### 1/5 — Outdated and unusable *2025-09-17* This app is worthless. It’s outdated and unusable. It’s hard to navigate and doesn’t work well at all on my iPhone. Not to mention even logging in is a pain. iPhone saves passwords but the app will not allow autofill making signing in a multiple step process. This entire app needs scrapped and re done **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Review App *2025-08-12, version 1.0.6* Not worthy of any use. App is not user friendly or utilizes simple functionality or security. ### 1/5 — Don’t work *2025-07-14, version 1.0.6* Continuously makes me re-sign in and most of the time says I have the wrong credentials but then when I go to desktop version on Safari put in the same information it then works. ### 1/5 — Barely a app *2025-05-31* This app is poorly done you need to input ALL your information each time to make your payment. So nothing quick and easy to get payment done and on with other things. It is only a step up from going back to paper having them send a invoice and writing a check and throwing it in the mail! With the age of this app it doesn’t look like they care to make any improvements to it! Maybe they’ll sell off my loan to a company that has a more efficient business! **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Terrible app from a terrible company *2025-02-10, version 1.0.6* Almost useless, just like its company. Reports don’t work, can’t view statements, not updated to work with newer iOS versions. ### 1/5 — The worst *2025-01-10, version 1.0.6* Not only is this the worst app. They are the worst mortgage company. Don’t use them. ### 1/5 — Crashes every time *2024-11-18, version 1.0.6* You can’t even use this app even if you wanted to, it crashes every time you click to enter your username, you can’t even start typing before it crashes. ### 1/5 — Meh *2024-10-11* The app is pointless other than to make a payment. Lots of sissies. Can’t cut and paste, doesn’t allow facial recognization for login, doesn’t allow you to view documents from your account. Which is also an issue on the mobile view on the web. If these issues were addressed, it would definitely improve the overall experience dramatically. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 1/5 — Sign In Difficult, Won’t Work with Password Managers *2024-04-22* I use a password manager to store all of my unique passwords. Most websites and apps work with this manager without issue. Not this app from BSI Financial. It won’t prompt me for inserting my login details directly nor can I manually copy my password and paste it into this app…it won’t let you paste anything into the password text field, PERIOD. I won’t type my long, random password and am left to use their website instead. Very little info available once inside anyway. Might as well not even have an app if it’s this hard to log into and use. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ## Most praised reviews (6 highest-rated) ### 5/5 — Nice Update *2026-08-08* This app update is excellent. It works well! ### 5/5 — New Design *2026-08-05* I like the new design so far, but its still very bad. Please continue to fix it! **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at customercare@bsifinancial.com. Your input helps us make the app better for everyone. ### 3/5 — transaction error using app *2026-08-11* The bank name was auto looked up but app indicated error on bank name character length. Ended up using web version. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We will actively work on this to fix. Your input helps us make the app better for everyone. ### 3/5 — Awful app *2020-12-06* Hasn’t been updated in over a year for one. You can’t save payment accounts and have to type in every single bit of information each time to make a payment. The login screen is awful. No biometric login and the login doesn’t even let you use your saved email and password from your phone. It will erase whatever you tap on first. The website isn’t any better. We refinanced our house and this is what our our mortgage was “sold to” from our application (this is normal). I never thought I’d say I miss Wells Fargo, but I do. **Developer response:** Thank you for taking the time to share your feedback, and we're sorry for any trouble you experienced. We've released an update with a new look and several fixes that should address these issues. We'd really appreciate it if you'd give the latest version a try. If you're still running into problems, please reach out to us directly at https://myloanweb.com/bsi/HelpLanding. Your input helps us make the app better for everyone. ### 2/5 — Need more updates *2021-03-30, version 1.0.5* Need updates like FaceID, Notification, etc. ### 2/5 — Really behind the times!!! *2021-01-10, version 1.0.4* No TouchID/FaceID....they need to really get with the times. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*