# BSNB Coxsackie Mobile — user reviews > 21 indexed App Store user reviews of BSNB Coxsackie Mobile by National Bank of Coxsackie, rated 4.75/5 from 822 ratings. - Source: https://appshunter.io/ios/app/bsnb-coxsackie-mobile/id605827118/reviews - App overview in markdown: https://appshunter.io/ios/app/bsnb-coxsackie-mobile/id605827118.md - Rating breakdown: 5★ 707 · 4★ 65 · 3★ 26 · 2★ 10 · 1★ 14 ## What do users think of BSNB Coxsackie Mobile? Overall sentiment: mixed **Pros** - 👍 Easy-to-use mobile app interface - 📱 Mobile check deposit feature - 🚀 Fast and efficient banking operations - 💼 Business-friendly functionality - 🔒 Secure app with multiple authentication methods - 👥 Exceptional in-branch staff and tellers - ⏰ 24/7 account access and management **Cons** - 💰 Inactivity fees charged on accounts - 🔐 Password expiration every 6 months without notification - 📵 Low mobile deposit limit ($1,000 per day) - 📞 Poor customer service responsiveness - 🐛 Frequent SSL certificate errors - 😤 Inconsistent staff behavior and professionalism - ⚙️ Clunky and non-intuitive app design - 🚫 Limited transaction scheduling capabilities **Commonly reported bugs** - SSL certificate error preventing login - App force shutdown on certain devices - Credentials locked after receiving online banking email - Certificate trust error blocking account access - Form submission errors with nickname selection - Mobile deposit rejection for checks over $1,000 **Most requested features** - Increase mobile deposit limit for business accounts - Allow password changes through mobile app - Remove or extend password expiration requirements - Enable custom transaction categories in online banking - Display loan payment amounts during transfers - Add automatic password change notifications - Implement transaction scheduling for any date - Improve app certificate/SSL handling ## Newest reviews (1 of 21) ### 5/5 — Awesome *2013-03-06, version 2.6.0.12* Great app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-07-24, version 7.105.0.17319* I have never been able to use this app twice in a row successfully. I always need to call and have it reset. This last time I saved both the username and password in my Passwords app. Thought that would make it easier. Followed the prompt to automatically fill in the information. It wouldn’t work! Name and password didn’t fill in. To reset the password you need your name, email and account number… which you can’t get because the paper statement only has the last 4 digits. So you need to call the branch, out of luck if it’s after hours or the weekend. None of this process is user friendly. ### 1/5 — Poor customer service *2022-11-30, version 7.20.2.9743* It is not your employees that deserve this poor rating, it is your policies. Charging for inactivity, regardless of automatic deposits, reeks of a greedy policy. My partner says that Key Bank doesn’t charge for inactivity. Also, your system is set up so that our password expires every 6 months regardless of other measures like your security questions and facial recognition. Unlike other financial institutions, you do not notify when passwords need to be changed. Where is the customer service here? I have 6 other financial accounts in the U.S. and none of them go to these unfriendly customer service measures. Poor service. ### 1/5 — Loans *2022-08-29, version 7.14.2.7926* Does not tell you what your loan payment is when making a transfer payment. ### 1/5 — Owner *2019-03-31, version 4.4.12.508* The bank at the branch w Coxsackie branch has branch has Ben so so so rude to me,and I am a business owner so I’ll b going to KEY BANK THIS MONTH TO DO MY BUSINESS BANKING mainly the manangers!!!ive made complaints and I’ve contacted an attorney for these issue and he has told me they are discriminatory ### 2/5 — SSL error *2021-06-14, version 6.3.4.1639* SSL error keeps popping up and I cannot access app ### 2/5 — Review *2021-05-03, version 6.3.2.1372* This app is not user friendly and I should be able to schedule a transaction anytime even if it takes places next business day I should be able to schedule it. ### 2/5 — What the *2016-06-12, version 3.3.9.2028* The app is ok. Pretty standard for a bank app. Let's you deposit checks w your camera. But beware. If you have a business like me, and you checks are over 1000.00. They won't let you deposit it through the phone. You have to find a branch and do it in person. They will say after a few months they will raise the limit. But I've been w them for over a year and they still won't let me deposit them. Even when I've deposited over 1000 every week for over a year!!! Think twice before choosing this bank. They will treat you like crap and give you dirty looks if you have an issue and if they know you make tenfold what they do, they get really caddy. ### 3/5 — Fix bug *2021-06-14, version 6.3.4.1639* This app is usually okay but lately it says the certificate isn’t trusted and won’t let me log in to my account. It force shuts down and I’m stuck not being able to log on quickly on my mobile device!! Please fix ### 3/5 — Feedback *2020-01-03, version 4.4.13.747* Here is my feedback since it was requested. Other banks don’t require text and account number on the back of the check. Just the signature. Also, passwords at other banks don’t expire and can be changed via the app. Every time my passwords expires for your service I have to go to the computer to change it. It is an inconvenience plus I don’t believe the industry standards for passwords call for password expirations any longer. Feel free to give me a call if you have any questions. Anna 347-534-6486 P.s. I just tried to submit and your form is giving errors as the nicknames you require me to choose are taken... ### 4/5 — App *2020-12-11, version 4.4.13.747* I have no problem with the app it’s the customer service that I have issue with. Between “I don’t know” Britney and not getting my phone calls or emails returned, luckily I have time to show up at the bank. otherwise I’m not confident I would get Customer Service. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you Janine *2023-03-07, version 7.20.2.9743* I want to give a special Thank You to Janine who was unfortunate enough to accept my call today. The poor soul was so patient with me and guided me through my issues with the utmost kindness and understanding. After dealing with me… she needs a raise lol. Thank you so much Janine. Rick Surrano 🙏 ### 5/5 — Terrible service/mobile app clunky *2022-10-06, version 7.14.2.7926* Get an email telling me online banking is ready to use. Try to log in, credentials locked. Also very low floor limit for mobile deposits $1,000 per day. You can deposit at the branch as much as you want just wait the hold time. I use mobile banking for business. Had a check for $1700 that would not go through on mobile. What good is this for contractors who are self employed and they try to deposit a check for a kitchen renewal. Been a customer for 25 years. Nothing but a hassle in the last month with passing the buck, unanswered questions and unbelievable excuses. ### 5/5 — Banking at National Bank of Coxsackie *2021-05-25, version 6.3.4.1639* Tellers and managers are exceptional at what they do. Also very easy banking on-line. I love this bank! Recommend to anyone looking to change banks. I’m speaking of the Middleburgh office ### 5/5 — Great bank overall *2020-08-19, version 4.4.13.747* The app is great, and for whatever the app can’t do the people that work there can help with. Really great customer service ### 5/5 — Great app *2019-04-26, version 4.4.12.508* Easy to use secure and very fast love it ### 5/5 — Review *2018-12-18, version 4.4.4* I want to be able to create my own categories for my on line banking statements. I don’t want a category automatically assigned. My account was set up with my own categories prior to the change so I could run a report for business purposes. When the change was implemented everything I had done was changed. I was not pleased. ### 5/5 — Quick and easy *2018-11-14, version 4.4.4* As a business owner, NBC makes is easy for me to transfer money, set up bill payments, keep track of spending and everything else on the fly 24/7. ### 5/5 — Peace of Mind *2018-11-12, version 4.4.4* I love the NBC app. Being able to review the status of accounts from my phone helps me stay on top of things. ### 5/5 — Great app! *2018-10-04, version 4.2.31* Sweet ### 5/5 — Very helpful *2018-08-10, version 4.2.31* Mobile deposit is a HUGE time saver... as long as you take the pics in good lighting --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*