# BSNL Selfcare (New) — user reviews > 20 indexed App Store user reviews of BSNL Selfcare (New) by Bharat Sanchar Nigam Limited. - Source: https://appshunter.io/ios/app/bsnl-selfcare-new/id6756294425/reviews - App overview in markdown: https://appshunter.io/ios/app/bsnl-selfcare-new/id6756294425.md ## Newest reviews (1 of 20) ### 2/5 — Every time logging out *2026-08-09* Awesome app **Developer response:** Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout issues. We’ve addressed the issue in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support! ## Most critical reviews (10 lowest-rated) ### 1/5 — Otp failure while buying new sim *2026-08-17* I have been trying to buy a new BSNL SIM from the app but the app will not take me beyond the first step because whenever I try to get the OTP in the first stage, it throws an error 502. ### 1/5 — Not accessible *2026-08-15* OTP is not receiving while in abroad even with international sim ### 1/5 — Poor App with bugs *2026-08-14* Shows wrong information ### 1/5 — Worst App than previous App *2026-08-11* Automatically logging out and not able to login again as we not getting OTP for login. ### 1/5 — Cant log in *2026-08-11* Its been days since i installed this app i have tried to log in several times but still couldn't get OTP what a waste of an App ### 1/5 — Automatically log out *2026-08-09* Solve the problem of automatic log out **Developer response:** Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout issues. We’ve addressed the issue in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support! ### 1/5 — Worst app *2026-08-08* I downloaded the app and tried to signup but the OTP never deliver within 30 seconds. Hence unable to register or signup. **Developer response:** Thank you for your feedback. We’re sorry for the inconvenience caused by the repeated OTP issues. We’ve addressed these issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support! ### 1/5 — Logged out *2026-08-07* Automatically logged out. Fix this issue **Developer response:** Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout issues. We’ve addressed the issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support! ### 1/5 — Lack in features *2026-08-04* Worst thing that we could not check FTTH usage. almost every provider has these features except BSNL. Worst Service ever zero improvement from previous apps **Developer response:** We’re sorry to hear that your experience has been disappointing. We understand that being able to check FTTH usage is an important feature, and we appreciate you bringing this to our attention. We’ve noted your feedback and will share it with our team for consideration in future updates. ### 2/5 — Payment gateway not working *2026-08-16* SBI ePay not working BillDesk is working ## Most praised reviews (9 highest-rated) ### 5/5 — Finally it’s better *2026-08-11* Really like the look and ease of navigation. Working well. ### 5/5 — Great app *2026-08-06* Luckily they have added dark mode support ### 5/5 — Good *2026-08-04* Really improved a lot. Much needed new vesion ! ### 5/5 — Amazing app! *2026-08-04* Highly recommended. Excellent experience! ### 5/5 — Excellent app *2026-08-02* Awesome app ### 4/5 — Appreciate developer’s response *2026-08-15* Thanks for the update. I’ve updated the app and will check how it performs. Just one feedback after using the new app. I still feel the older BSNL app was much smoother and more responsive. The screen also fitted better in the old app. In the new app, the content looks slightly stretched/zoomed out, which makes the overall UI feel a little less natural. I’m attaching screenshots of both for comparison. Also, when I click on some of the options in the new app, there is a noticeable lag before the next screen appears. The app eventually opens the option, but the response doesn’t feel as quick as the old app. One more suggestion I’d like to share. Since mobile numbers are now frequently recycled and allotted to new customers, it would be really useful if BSNL could show some basic history of the number to the current customer. For example, when the number was first activated and, before it was allotted to the current customer, when it was last active and when it was deactivated. This would be quite helpful for customers who get a recycled number, especially when they start receiving calls/messages or facing issues related to the previous user. Overall, I appreciate the improvements in the new app. Just sharing these points based on actual usage, as I feel the older app was smoother in these aspects. **Developer response:** Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout and repeated OTP issues. We’ve addressed these issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support! ### 4/5 — Recharge *2026-08-13* When entered my mobile number for recharge, it says invalid mobile number. TBH i didn't feel anything fresh with UI, the skeleton/directory remains same as old one (which was good BTW) ### 4/5 — Appreciate developer’s response *2026-08-12* Thank you for addressing the logout and OTP issues. I’ve updated the app and will continue to observe its performance. One additional observation: I personally found the older version of the app much smoother and more responsive. In the new version, the screen/interface also appears slightly more zoomed out, which makes some elements less comfortable to view and use. I’d also like to suggest a feature from a customer transparency perspective. With mobile numbers increasingly being recycled and reassigned to new customers, the current customer should ideally be able to see the number’s basic activation history, such as when the number was first activated and, when it was reassigned, the approximate period of the previous activation and deactivation before it was issued to the current customer. This would be particularly useful for understanding whether a number is newly issued or previously used, and would help customers avoid confusion caused by recycled numbers. Overall, I appreciate the improvements and hope these suggestions can also be considered in future updates. **Developer response:** Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout and repeated OTP issues. We’ve addressed these issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support! ### 3/5 — Background colors *2026-08-15* Background color are not ip to the mark…old app color looks good..pls improve colors --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*