# BSNL Selfcare — user reviews > 34 indexed App Store user reviews of BSNL Selfcare by Bharat Sanchar Nigam Limited, rated 3.50/5 from 80 ratings. - Source: https://appshunter.io/ios/app/bsnl-selfcare/id1586971313/reviews - App overview in markdown: https://appshunter.io/ios/app/bsnl-selfcare/id1586971313.md - Rating breakdown: 5★ 30 · 4★ 23 · 3★ 1 · 2★ 10 · 1★ 16 ## Newest reviews (13 of 34) ### 3/5 — App need improvement *2026-04-13* No Real-time Tracking: Missing live data and call usage features. • Frequent Logouts: App logs out automatically, requiring constant OTP login. • Performance Lag: The interface is slow and takes too long to load. • Lack of Integration: Needs Jio-like features like a built-in AI chatbot and seamless Live TV/OTT access. • Sync Issues: Data balance often doesn't update in dashboard and show unlimited. ### 3/5 — Add option for Recharge in Que *2024-10-01* Hello Dear BSNL You already offers a lot of Quality Network for both Calls and Data and we are thankful for your services. But i want you to add option for doing multiple recharges but without getting activated all of them at same time and activating them when ever we want from bsnl selfcare app so we could not face problems of out of recharge. That would be in great benefit of yours and ours who are using your services Gratefully. ### 2/5 — Data breach after recharge from the app *2024-08-08* I have recharge my BSNL number from B.S.N.L app of one ₹47 the recharge was successful I have payment my recharge through credit card. so I have to share the credit card details so the recharge was successful but after 4 to 5 hours I got suspicious transaction from my credit card which is from international transaction of two $45 and it was repeatedly Trying to debit amount from my credit card but the card was blocked due to security reason so no amount directed from my credit card but the details have been shared with some fraud person. ### 1/5 — Integrate and merge all apps in this application. *2023-08-22* Useless app why you guys making non working app. Worst app you guys should learn from competition like jio, airtel all things are integrating in one app eg fiber, broadband realtime usage data other details. You government employees don’t work like you should. You guys wasting money of taxpayers and making bsnl company worst day by day. Delay in 4g, nonsense plans which are hard to understand, giving installations to 3rd party people adding any brand optical fiber modem which is not good in quality. please use dual band router only while installation. Please improve and increase better user experience. ### 3/5 — Not showing data consumption *2023-04-10* The visual appeal of this app is much better that other older bsnl apps. But of late the app is not showing the data consumption level. Earlier it used to show the amount of data consumed. But nowadays it always shows remaining data as 0kb. App has to be upgraded regularly unlike the previous BSNL apps. Also with introduction of this app other older apps have to be discontinued as having multiple apps adds to confusion. Also there is no option to add landline number to the app. This has to be incorporated also. Over time more additions to the app can make all BSNL needs to be taken care of by a single app. More payment gateways like upi and Paytm to be added. Reliability of this app has to be rock solid. ### 1/5 — BSNL SELFCARE LOGIN ISSUE *2023-01-23, version 1.3.0* Dear BSNL, I have same BSNL selfcare app login problem in ISO device, please maintain my login to new offers, Thanks, ### 3/5 — Using this App with Phonepe app for recharge the SIM registered with Phonepe not the Desired One *2022-11-15* When we tried to recharge the “Other Number”from our account with 147 voucher this problem occurred. After selecting Phonepe for recharge, it requested for account No. When provided with my vpa address there came a notification saying to approve payment. When approved , from Phonepe App from my phone ,instead of recharging the targeted “Other Number” it recharged the SIM which is registered with Phonepe.. Hence wrong recharge happened. Pls look in to this matter and fix the bug , if any.. ### 2/5 — Getting OTP after 12 hours *2022-02-13* The app was good when introduced and vibrant. Again it became unresponsive as tried to register with another no as I my main number is ported to Airtel as Bsnl failed to provide 4 G which is equally bad though. I am getting OTP after 12 hours. So I don’t know how to register? Bsnl Selfcare would be better if it included all Bsnl services into one. Why it need useless multiple app which all are incomplete. Improve this app into full-fledged customer friendly app. Being a telecom giant why you can’t provide a good standard infrastructure required for app. Provide perfect server with required speed and aperture and live upto the quantum of customer base. You improved in communication with customers as all personal talk politely and responsible. They are hand tied due to lack of infrastructure as I face this for last 15 years. I received 4 G sim 4 years back but no service till now. Small places were upgraded but 9th richest city Visakhapatnam they faked to provide upgradation. ### 1/5 — Update issue *2022-01-29, version 1.0.0* App keeps telling me to update & app is not working but AppStore claims its upto date. Reinstalling, didn’t help resolve the issue. ### 4/5 — Interface is good but not working sometimes *2022-01-15* The interface is good and way to use. It will be good if all the services like prepaid, postpaid and FTTH into single app which will be easy to use. Only Drawback is sometimes it doesn’t load the application and shows notification to update the application even there is no update available in App Store. It will be good if this error is fixed. ### 1/5 — Not worth *2022-01-06, version 1.0.0* It’s good only for prepaid and doesn’t do any good for landline and FTTH. Then how it’s self care? ### 3/5 — Existing accounts doesn’t work *2021-12-05, version 1.0.0* Unexpectedly UI looks well made for a BSNL app/service it’s counterintuitive that existing Selfcare(web) users need a new account to manage their BSNL services. ### 4/5 — So far so good *2021-11-16, version 1.0.0* The app is ok as it does the work of recharging ## Most critical reviews (10 lowest-rated) ### 1/5 — This app is garbage *2026-04-11, version 3.5* When you try to submit a complaint the drop down menu doesn’t load and you arent able to submit complaint ### 1/5 — Reservation Works in App, Not in Reality” *2026-03-26* I had a very disappointing experience with BSNL’s number reservation system. I booked a number through the Selfcare app and received a confirmation SMS with a reservation PIN, which clearly indicated that the number was successfully reserved. However, when I visited the BSNL office the same day, the staff informed me that number reservations are no longer supported. This is extremely confusing and frustrating, as the app still allows users to reserve numbers and even generates a PIN. This reflects poor coordination between the digital platform and on-ground operations. Customers are being misled into believing a service is available when it is not actually supported at the office level. BSNL should either: 1. Disable the reservation feature in the app, or 2. Ensure that all offices honor reservations made through the system Until this issue is resolved, users may end up wasting time and effort based on inaccurate information. Kindly fix this inconsistency. ### 1/5 — Very Poor App — Can’t Even Register or Add Account *2025-10-17* The BSNL Self Care mobile app is extremely frustrating to use. I’m not even able to register or add my landline account — it keeps showing “Invalid landline phone number” even though I entered the correct number. The same number works perfectly on the BSNL Self Care web portal, so clearly the issue is with the app. On top of that, the app feels buggy — in some fields, the keyboard doesn’t even pop up, making it impossible to type anything. It’s disappointing that such a basic issue still exists. The BSNL team really needs to fix these problems and test the app properly before releasing updates. ### 1/5 — Jaskirat *2025-08-22, version 3.5* It is good app but not satisfying as the poor is BSNL network and services ### 1/5 — Customer service and options *2025-08-22* I'm happy with the performance of the app and my only concern is about the customer service. You're customer service is worse and not at all helpful in changing plans for broadband. You don't give option in online or via customer service to downgrade a plan or suspend or cancel. The only option you give for plan downgrade is visiting exchange which more that 30KM from my home and if I need to visit also I need to travel to home town which is 350KM+. So atleast for some exceptions this options shohld be given. Even the supervisor are also of no use as when I called I was asked to call after 2 hours which is disgusting. I'll be going and cancelling this service soon. Thank you for not helping. ### 1/5 — Not able to pay bill *2025-04-15, version 3.2* Payment screen opens a blank screen ! ### 1/5 — Connectivity/ signal strength *2025-01-17, version 3.0* Absolutely dismal service. If service doesn’t improve will be forced to port to other service providers ### 1/5 — network of bsnl *2024-10-25* iska net bhi krab aur iska net speed bhi krab aur isma unlimited net hone ke bad bhi nhi chlta isse baker sim nhi h aur na isma koi slahkar kti gtea sim h bsnl ### 1/5 — Not working *2024-03-24, version 2.0.4* This app is not working properly with iOS devices, do not use BSNL SIM card thanks ### 1/5 — Painful service provider ever *2024-02-21* 1. Connection is discontinuous 2. Speed is not consistent 3. If you make successful payment, payment won’t be updated before next invoice is generated 4. Suppose you make a payment and it’s not updated, there is no provision to update part payment. Fantastic thing is if you forget last payment which incase do not get updated in bsnl apps and interface, if you donor have the payment details, make payment again. 5. If the payment is made from from any you or net banking, you won’t be able to find the history. Only option is contact customer care 6. There is not a single app or web interface to check the usage, payment history, billing complaints, technical complaints, no provisions to explain your complaints, complaints will be closed without any updates to customer. 7. As most of the offices and home bb, father, connections in talukas are bsnl, so usually no other ISP competition is not there hence you have live with the painful services. And comparatively cost is more. 8. No support for TSL encryption ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2025-05-18, version 3.3* They have renewed the app and now it is great! ### 5/5 — Improve speed in 3g and reduce per day plan *2023-01-15* Its time to reduce per day GB offer , because of your low rate your loyal customer don’t go any where so without fear keep increase price or reduce benefit so all can get good speed those who want more can spend more ! Hope 4g work is in full speed deploy first in rural then come to city till time make all 3g network at full capacity ! ### 5/5 — Bsnl needs improvement in organizing everything to single platform *2022-07-09* App is nice but the response from the company for those services need to advance a lot when compared to any private operator except the recharge system. Should focus on more 4g connectivity and better sync with iPhones in network. ### 5/5 — BSNL is really worth *2021-10-26* I am extremely pleased withBSNL self care and online support. Very friendly to use and informative. Only poor service from its staff in person. I have been trying to move my SIM from TN circle, where it is originally taken 8 years before, to Kerala without any success for last 4 years. They are asking me to go personally TN to transfer it . I can easily go to any private player near my home and port it to their service. What a irresponsible attitude.. If SIM card fails any time I have to port it. ### 5/5 — User Friendly *2021-10-25, version 1.0.0* An easy to access App and details what one wants are under fingertips. Customer gets Quick response. ### 5/5 — Better UI *2021-10-19* The new app looks fantastic and easy to use. With all relevant information available to the users in the home page and easy navigation available, the experience is delightful. Appreciate the initiative and making things happen BSNL. ### 4/5 — Alternative options to login with mail id *2026-06-28, version 3.5* App is good but provide option to login with mail id because some times mobile network problem, not received OTP , you can’t get access to app. At least you have another option to login app. Hope next update will fix this issue. ### 4/5 — Needs to improve experience *2025-02-20* This app has come a long way on enhancing its interface. While app has been infused with colours and some neat animations, there are still issues with the experience. On the payment gateway page, I couldn’t see what I was typing in UPI ID field due to the BILLDESK logo blocking it. Other than that, I think the developers are actively addressing issues raised by other users. ### 4/5 — Landline account adding issue *2024-09-14* Landline number related to the accounts not able to add due to OTP sent to the app login mobile number. OTP has to send to Actual linked mobile number to the landline Mobile number search option should be expanded with more search options like start with should allow more than 3 digit, so that search results can be more relevant. Current results limit is not giving me what I want I see lot of improvements in the recent times and good to see. Thanks team. ### 4/5 — Keep crashing on iPhone 12 after the latest update. *2024-03-23* Pros: UI is good and simple to use. Cons: user can't login with userid and password now. You have to login through through phone number and OTP. Very frustrating to manage all my family members through this OTP login. After the latest update the app kepp crashing while opening on iPhone 12. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*