# BST Hyde Park — user reviews > 136 indexed App Store user reviews of BST Hyde Park by AEG Europe, rated 4.50/5 from 682 ratings. - Source: https://appshunter.io/ios/app/bst-hyde-park/id892502483/reviews - App overview in markdown: https://appshunter.io/ios/app/bst-hyde-park/id892502483.md - Rating breakdown: 5★ 574 · 4★ 23 · 3★ 12 · 2★ 9 · 1★ 64 ## What do users think of BST Hyde Park? Overall sentiment: negative **Pros** - 🎉 Awesome event experience - 👍 Well-organized and staffed - 💻 Useful all-in-one app **Cons** - 🐛 Unreliable ticket access - 🤯 Complicated login/verification process - 📢 Excessive promotional notifications - 🚫 Incompatibility with Ticketmaster tickets - 🗺️ Poor venue maps and signage **Commonly reported bugs** - Tickets disappearing from app - Login/password reset issues - Ticket transfer failures **Most requested features** - Seamless ticket access across platforms - Simplified login and verification - Customizable notification preferences - Improved venue maps and wayfinding ## Newest reviews (14 of 136) ### 4/5 — hopeless *2026-06-26* it doesn’t work ### 1/5 — Too much bass on Old Oak Stage *2025-07-11* I really wanted to hear Niama Bock. The sound was OK when it was just her voice and guitar but when the rest of the band joined in the bass and drums were overwhelming and painful. I had to leave. FYI I go to a lot of gigs and festivals and I expected a lot better from BST and was very disappointed not to be able to listen to an artist I’d been looking forward to catching live. ### 2/5 — Is my data safe? *2025-07-11* The purchasing of tickets for Hyde park involves one app to buy them, a second to access them and a third to share them with family. All along the way there are details about how the apps will be burrowing through phone data, other apps and personal info There have been huge hacking scandals in retail sector recently. This leaves one open to too many avenues of access ### 1/5 — Hopeless *2025-07-10, version 12.0.6* Total waste of time ! ### 1/5 — Shocking *2025-07-10, version 12.0.6* Usual rubbish from another company happy to take lots of money for tickets and then provide poor service ### 1/5 — Very hard to access tickets *2025-07-10, version 12.0.6* Because I purchased my tickets through Ticketmaster the instructions about how to access them do not work. Very frustrating ! ### 1/5 — Tickets *2025-07-10, version 12.0.6* I can’t access my tickets ### 2/5 — Map and signage *2025-07-10, version 12.0.6* Please label the physical gates and the map on the BST app with some numbers to help me navigate. Your directions are hopeless! ### 1/5 — Unnecessary coercion *2025-07-10* Forced to use this app to be able to access my tickets with endless hoops one has to jump through to find your tickets. Any useful information is hidden away amongst an excess of unnecessary information and events of no interest or help. Major turn off for even considering attending a future BST event - corporate overload, just send me the ticket and stop wasting my time with endless promotion. ### 1/5 — Awful APP *2025-07-10, version 12.0.6* This is painful. Why do I have to use it? ### 1/5 — Rubbish *2025-07-10* The most unfriendly, inaccessible app I have ever used. ### 3/5 — Mr K *2025-07-09, version 12.0.6* To reliant on smart phones. Not for us older people ### 1/5 — Badly designed *2025-07-08, version 12.0.6* I have tix for two events at the weekend, one with my young son who understands tech, one with an older person who doesn’t. Neither can work out how to transfer tickets. We use many other apps, never had these problems before. ### 1/5 — No tickets 2 days to go! *2025-07-08, version 12.0.6* No tickets!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t stay logged in *2026-07-06* Unfortunately lacks the ability to keep you logged in. Which is pretty annoying when it’s the only way to access tickets. I logged in about 3 hours before i arrived as i knew mobile signal at the venue would be awful, but it had already logged me out again by the time i arrived. Struggled for 10 minutes but eventually managed to get logged in again, we were one of the lucky ones. Lots of people ended up having to go to the box office and pick up paper tickets. ### 1/5 — Login doesn’t work *2026-07-04* Login doesn’t work ### 1/5 — Why force us to install this *2026-07-03* I just wanted to attend a concert, it felt like I had no choice but to install this very poor app, login again from there to simply access my tickets. User experience is a disaster. ### 1/5 — Bad communication *2026-06-27* Tickets don’t match what the gates say. Venue is already half an hour late opening at this stage and still waiting.. absolutely no communication form venue or app .. ### 1/5 — Terrible user experience *2026-06-17* Told to download app and view tickets because poor wi fi likely in Hyde Park but to access the app you need wi fi and ticket we updates every sixty seconds so no screenshot. Also no download to wallet . After spending so much money I hope we get in on the day. Doubt any customer support prior ### 1/5 — App does Not work *2026-06-16* It is not possible to get bst Tickets from Ticketmaster loaded ### 1/5 — Awful app *2026-04-22, version 13.0.1* Can’t find any option to create an account and AI help goes round in circles. ### 1/5 — Doesn’t work with Ticketmaster *2025-07-13, version 12.0.6* Good app but didn’t work for the main purpose I needed it for - to download my Ticketmaster tickets. App is only geared towards AXS. ### 1/5 — Ticket transfers *2025-07-12, version 12.0.6* Transferred tickets just don’t come through ### 1/5 — Can’t find the festival timetable *2025-07-11, version 12.0.6* Difficult to find the festival timetable, the site is more interested in selling ticket grades !! ## Most praised reviews (10 highest-rated) ### 5/5 — Mumford and Sons festival at Hyde Park. *2026-07-19* My daughter and I flew from Las Vegas, Nevada to see Mumford and Sons for our 4th of July celebration 😂. I have to say, of all the festivals I’ve attended, they could learn a great deal from Hyde park. The giant screens were so Crystal clear, we felt like we were on the rail watching them. The sound was amazing! The bathrooms were not port-a-potties but very large , very clean indoor bathroom. With sinks and mirrors. Attendants were great. Yes, I know, we say bathrooms, you say toilets🤣. There were multiple venues for food, drinks and even sunscreen stations, which I really appreciated. Tables with umbrellas were great! I am spoiled now. Our festival venues will never compare. Thank you for a great experience and memories! ### 5/5 — Well organised and presented *2026-07-13* Credit to the organisers and sponsors for an excellently organised and presented event. From free drinking water stations to toilets cleanliness to recycling bins. There were lots of areas to seat down to rest your fatigue legs. A big shout to some of the sponsors, Amex and BA in particularly, for their free promotional marketing merchandise. ### 5/5 — Duran Duran BST *2026-07-07* An amazing day at BST. First time experience at BST. Came to see Duran Duran. Made use of the BA members area. VIP Hyde Away tickets were great as the facilities were very good. Gold Circle was a fab viewing area. Support acts were good and had the crowd dancing…and Duran Duran were The Best. I would recommend going to BST - great summer festival. ### 5/5 — Easy to use *2026-06-23* High quality app and easy to use therefore I highly recommend this app. ### 5/5 — Awesome *2025-07-13, version 12.0.6* Neil Young. Epic evening. 65000 people, not a hint of trouble, just people of all ages paying homage to a master of his craft. Thank you to everyone involved in BST 2025. ### 5/5 — Great app *2025-07-12, version 12.0.6* Great app, all the information that you need is on the app. ### 5/5 — Sabrina carpenter *2025-07-06, version 12.0.6* Fantastic event and it was run so smoothly ### 5/5 — BST App Must Have *2025-07-03* Very helpful all-in-one event app! Interactive maps especially handy. ### 5/5 — Staffing *2025-06-28, version 12.0.6* Very well run! Impressed by the staffing throughout the event ! ### 5/5 — Great first time at BST - Stevie Nicks concert *2024-08-24, version 11.0.7* Great atmosphere, excellent organisation. Through evening. Thank you BST --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*