# BT Cloud Voice Express — Your business number, evolved. > Business phone system for mobile devices with voicemail transcription and call management. (iPhone/iPad app by British Telecommunications plc.) - Source: https://appshunter.io/ios/app/bt-cloud-voice-express/id1457358475 (this page in markdown: same URL + `.md`) - Developer: [British Telecommunications plc](https://appshunter.io/developer/373567642) - Category: Utilities - Price: Free - Rating: 3.65/5 from 4,120 App Store ratings · 66 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 54 MB - Languages: American English - Released: 2019-04-04 - Data updated: 2026-08-27 - Monetization: paid - User reviews in markdown: https://appshunter.io/ios/app/bt-cloud-voice-express/id1457358475/reviews.md ## What is BT Cloud Voice Express? Key benefits of the Cloud Voice Express App: - Work anywhere. Let your business number go wherever business takes you. Make calls and conference calls with it anywhere, on all your devices. - Keep the same number for life. Your business address might change, your business number needn’t. Hold on to it, and preserve your company’s identity. - Get text versions of voicemails. Calling voicemail, then listening to voicemails one by one: what a chore. Cloud Voice Express turns voicemails into text. So you can read them instantly on the app, and go straight to the one you want. There are a host of other features to enjoy with the Cloud Voice Express app: - Export contacts from mobile phone to desktop. In a couple of clicks - Add a personal touch to your voicemail greeting - Transfer incoming calls - Schedule call diverts to another number (or voicemail), when you’re unavailable What will I need to use the Cloud Voice Express app? Getting started couldn’t be simpler. Just ensure: - You’ve bought Cloud Voice Express - You have a BT Business username - We’ve emailed to confirm your service is ready - Your equipment’s been set up correctly Got any questions? Here are some answers to frequently asked questions: What is BT Cloud Voice Express and how do I get started? https://btbusiness.custhelp.com/app/answers/detail/a_id/48892/c/5497/ How do I set up and manage my BT Cloud Voice Express features? https://btbusiness.custhelp.com/app/answers/detail/a_id/48893/c/5497/ Get the most out of your fibre and digital phone line bundle https://btbusiness.custhelp.com/app/categories/guide/view/49505/c/5512/ ## Key features - Work from anywhere with your business number - Keep your business number for life - Voicemail to text transcription - Export contacts - Personalized voicemail greetings - Transfer incoming calls - Schedule call diverts ## Recent user reviews (10 of 66) All indexed reviews: https://appshunter.io/ios/app/bt-cloud-voice-express/id1457358475/reviews.md ### 1/5 — Not great *2026-08-17, version 2.226.0* Not recording messages that make sense? ### 2/5 — Signal isn’t great *2026-08-17, version 2.226.0* It’s not the best at all, struggle to connect a lot of times ### 1/5 — Useless cannot log in *2026-08-06, version 2.226.0* I enter username and password, then the PIN sent by SMS. The screen just sits there and says you’re good to go…. But it goes nowhere. Pressing the login button leaves you on the same screen with the dancing dots. App is useless. ### 1/5 — Rubbish *2026-07-29, version 2.226.0* It never works ### 1/5 — Update. Still not working after over a month *2026-07-27, version 2.226.0* Have created new account as BTConnect account not valid. App still not loading. Lost many business calls and potential clients. Really poor. My complaint has been closed as it’s not impacting enough customers. What happened to BT? ### 2/5 — App falls back to “login” on install/welcome page *2026-07-25, version 2.226.0* App falls back to “login” on the welcome page saying all has been configured and follow your order Hopeless, does not work on a latest iPhone ### 1/5 — Can’t get past sign in page *2026-07-25, version 2.226.0* Every time I sign in it won’t progress me past the login page and I can’t access the app. ### 1/5 — Down for maintenance all the time *2026-07-23, version 2.226.0* Very bad service, Down for maintenance all the time. ### 1/5 — Very Poor *2026-07-22, version 2.226.0* Rarely works, tells you you have missed a call but doesn’t ring when the call is coming through. Caller display doesn’t work but the number is in the missed call list. It’s actually more stressful having this app as you never know if it will work, it’s almost better not to know what calls you are missing!! ### 2/5 — When it works it’s not bad *2026-07-16, version 2.226.0* Unfortunately too often it doesn’t work. Signal/connectivity is ‘spotty’, people often complain of not being able to hear me, and frequently I will call someone and it will show as it is trying to connect for ages, but never actually does. Also, a lot of the background stuff is very clunky… trying to import numbers from your phone after the initial set up is something i cannot work out (I missed a couple in the initial import) and now the only ways is to copy the number on my phone contacts list and create a new contact on the app list - it does the job, but is just fiddly! Call connections is the main issue though! ## Frequently asked questions about BT Cloud Voice Express ### What is BT Cloud Voice Express? BT Cloud Voice Express is a business communication service that allows you to use your business number on various devices, including smartphones and tablets. It offers features like voicemail-to-text and call management, helping you stay connected wherever you are. ### How do I get started with BT Cloud Voice Express? To get started, you need to have purchased Cloud Voice Express, possess a BT Business username, and have received confirmation that your service is ready. Ensure your equipment is also set up correctly. ### Can I use my business number on multiple devices with BT Cloud Voice Express? Yes, you can use your business number on all your devices with BT Cloud Voice Express. This allows you to make calls and participate in conference calls from anywhere, maintaining your professional presence. ### Does BT Cloud Voice Express convert voicemails to text? Yes, a key feature of BT Cloud Voice Express is its ability to convert voicemails into text. This allows you to read your voicemails instantly within the app, saving you time from listening to each one individually. ### Can I transfer calls using BT Cloud Voice Express? Yes, you can transfer incoming calls to another number or directly to voicemail using the BT Cloud Voice Express app. This feature helps manage your calls efficiently, especially when you are unavailable. ### What devices are compatible with BT Cloud Voice Express? BT Cloud Voice Express is compatible with iPhone, iPad, and iPod devices. It is designed to work across multiple platforms to ensure you can manage your business communications seamlessly. ### How often is BT Cloud Voice Express updated? The latest version of BT Cloud Voice Express is 2.226.0, which was last updated on June 19, 2026. Updates typically include new features, performance improvements, and bug fixes to enhance user experience. ### What is the user rating for BT Cloud Voice Express? BT Cloud Voice Express has an average rating of 3.7 stars, based on 4,120 ratings. This indicates a generally positive user reception, though there is room for improvement based on the average score. ## Version history (last 5 releases) ### 2.226.0 — 2026-06-19 We’ve made improvements to the Cloud Voice Express app to enhance your experience. ### 2.225.1 — 2026-04-23 We've made improvements, including an updated login system, to improve security and stability. ### 2.223.6 — 2025-09-02 We’ve made improvements to the Cloud Voice Express app to enhance your experience. This update fixes an issue that caused some users to be logged out unexpectedly, along with other minor bug fixes to improve overall stability. ### 2.223.2 — 2025-03-31 We regularly update the Cloud Voice Express app to make your experience better. This update includes minor bug fixes and logging improvements to help diagnose issues. ### 2.223.0 — 2024-10-17 We regularly update the Cloud Voice Express app to improve performance and capability. We’re aware that some customers have experienced audio problems when using the app after updating to iOS 18. In this update we’ve resolved the issue so audio on incoming and outgoing calls should be restored. Please update to ensure you benefit from this fix. ## More apps by British Telecommunications plc - [BT One Voice mobile access service](https://appshunter.io/ios/app/bt-one-voice-mobile-access-service/id373567639) - [BT Cloud](https://appshunter.io/ios/app/bt-cloud/id595947986) - [BT MeetMe](https://appshunter.io/ios/app/bt-meetme/id852241466) - [EE TV](https://appshunter.io/ios/app/ee-tv/id929166502) - [BT Cloud Work](https://appshunter.io/ios/app/bt-cloud-work/id948639434) - [My BT](https://appshunter.io/ios/app/my-bt/id979618672) All apps by British Telecommunications plc: https://appshunter.io/developer/373567642 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*