# BT Cloud Voice Express — user reviews > 66 indexed App Store user reviews of BT Cloud Voice Express by British Telecommunications plc, rated 3.65/5 from 4,120 ratings. - Source: https://appshunter.io/ios/app/bt-cloud-voice-express/id1457358475/reviews - App overview in markdown: https://appshunter.io/ios/app/bt-cloud-voice-express/id1457358475.md ## Newest reviews (17 of 66) ### 2/5 — Signal isn’t great *2026-08-17, version 2.226.0* It’s not the best at all, struggle to connect a lot of times ### 2/5 — App falls back to “login” on install/welcome page *2026-07-25, version 2.226.0* App falls back to “login” on the welcome page saying all has been configured and follow your order Hopeless, does not work on a latest iPhone ### 2/5 — When it works it’s not bad *2026-07-16, version 2.226.0* Unfortunately too often it doesn’t work. Signal/connectivity is ‘spotty’, people often complain of not being able to hear me, and frequently I will call someone and it will show as it is trying to connect for ages, but never actually does. Also, a lot of the background stuff is very clunky… trying to import numbers from your phone after the initial set up is something i cannot work out (I missed a couple in the initial import) and now the only ways is to copy the number on my phone contacts list and create a new contact on the app list - it does the job, but is just fiddly! Call connections is the main issue though! ### 2/5 — Poor app *2026-06-30, version 2.226.0* Now when people leaving voice mails you get the message with their number and then it says press 1. There are no option to press on 🤷‍♂️ Often very poor connection issues. Would NOT recommend this app when running a business ### 1/5 — App is telling me update *2026-06-19, version 2.225.1* The app is saying update and just keeps bouncing me back of fourth from the App Store back to bt cloud voice express. With no update. I am not able to answer calls on the go or use the app due to requiring an update - however there is no update available for the app ### 1/5 — Drops calls *2026-06-11, version 2.225.1* Drops calls and is a very unstable app. ### 1/5 — Awful app *2026-06-10, version 2.225.1* Think I am going to leave BT. How can an app not even load, why would you even release it. Oh and then you try and make changes via the website which also doesn’t work. So you try the web chat surprise that also doesn’t work. Finally you have to google their number as they won’t list it as a method of contact. ### 1/5 — It is complete rubbish. Biggest regret of the last 4 years *2026-06-07, version 2.225.1* The app constantly shows maintenance. Now when I login having setup the two factor authentication you get a login screen that does nothing. Avoid like the plague The app reports maintenance for months. Completely useless ! Looking at all the users reporting the same issues sort of tells you that BT are not owning this. AVOID , Think it’s time to see if I can get out of my contract. ### 1/5 — What the hell has happened! *2026-06-02, version 2.225.1* We have used this app since lockdown without any issues. As of this week it’s been all issues! Locking us out, not recognising username or password so having to reset only to have to do it again 2hours later. It self installed 2 stage verification but the code only goes to one person so others have to ask for the code from the one person; totally unacceptable and useless for multiple users. I’ve spent more than 3 hours over the last 2 days talking to the tech team ; all working and then within a couple of hours back to square one or yet another issue disabling it. We need this to run our business; at the moment it is worse than useless and occupying professional time. NOT GOOD ENOUGH! ### 1/5 — Rubbish *2026-06-02, version 2.225.1* Waste of time . Very upset as lots of scam calls and now the app doesn’t work . Terrible service ### 1/5 — No blocked callers list. *2026-05-28, version 2.225.1* If you block someone you better be sure you want that number blocked as there is no way to unblock it. Why is there still no timed function for the answer machine being on or off. I dont want my answer machine on all the time or off all the time. Why do I even need to use an app to turn the answer machine on or off? ### 1/5 — Rubbish *2026-05-28, version 2.225.1* App not working. Suggests it’s updated but app only says open and round in a circle we go. Also getting calls when do not disturb is on. Incredibly frustrating ### 1/5 — Cloud voice not working *2026-05-13, version 2.225.1* Shocking service . Works when it wants too ### 1/5 — Poor *2026-05-12, version 2.225.1* The system doesn’t work and is always ‘down for maintenance’ ### 1/5 — Worst app ever *2026-05-07, version 2.225.1* Doesn’t let me log in doesn’t load ### 1/5 — Not working *2026-04-29, version 2.225.1* This facility has been under maintenance for months ### 1/5 — Rubbish *2026-04-29, version 2.225.1* Internet keeps dropping which is no good when your a business ## Most critical reviews (10 lowest-rated) ### 1/5 — Not great *2026-08-17, version 2.226.0* Not recording messages that make sense? ### 1/5 — Useless cannot log in *2026-08-06, version 2.226.0* I enter username and password, then the PIN sent by SMS. The screen just sits there and says you’re good to go…. But it goes nowhere. Pressing the login button leaves you on the same screen with the dancing dots. App is useless. ### 1/5 — Rubbish *2026-07-29, version 2.226.0* It never works ### 1/5 — Update. Still not working after over a month *2026-07-27, version 2.226.0* Have created new account as BTConnect account not valid. App still not loading. Lost many business calls and potential clients. Really poor. My complaint has been closed as it’s not impacting enough customers. What happened to BT? ### 1/5 — Can’t get past sign in page *2026-07-25, version 2.226.0* Every time I sign in it won’t progress me past the login page and I can’t access the app. ### 1/5 — Down for maintenance all the time *2026-07-23, version 2.226.0* Very bad service, Down for maintenance all the time. ### 1/5 — Very Poor *2026-07-22, version 2.226.0* Rarely works, tells you you have missed a call but doesn’t ring when the call is coming through. Caller display doesn’t work but the number is in the missed call list. It’s actually more stressful having this app as you never know if it will work, it’s almost better not to know what calls you are missing!! ### 1/5 — Doesn’t work *2026-07-02, version 2.226.0* App isn’t working and even if you log in it doesn’t ! ### 1/5 — Bikes & Beyond *2026-06-27, version 2.226.0* Absolute rubbish ### 1/5 — Inconsistent and unreliable *2026-06-27, version 2.226.0* My biggest concern about moving to this service was the reliability of receiving calls and I was constantly assured that this was as reliable as a standard copper line. Since moving over to voip we have had nothing but issues! The constant app maintenance during working hours and the unreliability of receiving calls means we are potentially loosing out on work (as a business we rely on telephone calls for customer enquiries) For example, yesterday the phone did not ring once, I checked the app repeatedly throughout the day, no calls showing, but at 11pm in the evening the app showed I was logged out and when I logged back in , 17 missed calls, 8 voice mails. The phone hadn’t rung once, despite being in full service (both mobile and internet). I have spoken to BT regarding this previously and been told to monitor it, but as yet, there have been no improvements. If this service is to be the way forward it needs some serious improvements!! You are charging your customers a premium rate for a substandard service. ## Most praised reviews (10 highest-rated) ### 5/5 — User-friendly App *2026-05-10, version 2.225.1* BT has consistently been recognized for its innovative solutions, outstanding customer service, and commitment to sustainability, making it the best company ever. ### 5/5 — BT Cloud *2025-12-22, version 2.223.6* Very good, works very well… ### 5/5 — Landline calls on your mobile *2024-10-22* I have had a digital land line with the BT Voice Express facility for a few years so I receive landline calls on my mobile as well as on the digital house phone. This worked on my old iPhone and my wife’s old iPhone but not very well and I was beginning to regret dispensing with my original analogue line, particularly when I had a problem with my BT account for three months and BT wasn’t much help. I managed to spend a little time sorting out my account and we have both recently upgraded our mobile phones. Since then, the BT software has worked fine and, so far, seems reliable. I have since renewed my contract for broadband and digital telephone line with BT and everything is working very well indeed. The big advantage of the digital line is that, with the BT Cloud App on my iPhone, I can answer calls to my landline anywhere. What’s more, the cable is backed up with a wireless link to EE so if there is a fault, my services automatically reroute with no loss of continuity. **Developer response:** Hi there, I'm really sorry to hear this. I understand you've faced issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart ### 5/5 — Cheffie *2024-05-06* Been using this for about 3 weeks not impressed tbh. The app asks me to login, which when I tap on login, won’t let me do. I’ve removed the app and reset and it works for a few days, then again stops working and I have to go through the same procedure again. All i want to do is view calls missed, maybe I’m doing something wrong 🤨 **Developer response:** Hi there, I'm really sorry to hear this. I understand you are facing issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart ### 5/5 — Broken app or just poor customer support? *2022-06-11* This app worked great for roughly 4 days. Since then it has not worked at all. As a result I have ended up missing customer calls, or having to run up 2 flights of stairs to answer the only handset in the building - arriving too late. They said they would sort it out in a couple of days but that was weeks ago now and I am now seriously considering whether it wouldn’t be easier to just use my mobile for everything, as having a fixed phone that I can’t be reached on is stressing me out. It does not even feel as if BT Business are making any effort to find out what’s wrong. **Developer response:** Hi, I'm really sorry to hear that your app hasn't been working well and this is causing so much inconvenience. Please tweet us or DM us @BTBusinessCare or send us an email on cve.support@bt.com I can grab pick up your message and help you from there. Thanks, Mel. ### 5/5 — Blocking dodgy telephone numbers *2021-03-16* It would appear that a lot of telephone numbers that are “dodgy” cannot be “blocked” on the app. Why is this? I am getting a lot of calls that are scams but cannot block them through the system. Still waiting for an answer. I am getting a lot of “dodgy” calls. Please look at this urgently as this ability to block was part of the BT sales pitch. **Developer response:** Sorry to hear you're experiencing problems when trying to block numbers on the Cloud Voice Express app. There are two ways you can do this. The first is by opting into the 'BT blocked list' via Settings, which will block calls from numbers we have identified as nuisance callers. The second by adding numbers to your personal blocked list by editing the contact and checking 'Block contact'. If this does not block the calls for you, please get in touch via Live Chat or by phone on 0800 0113237 so that we can look into it for you. ### 4/5 — Cloud express *2026-06-18, version 2.225.1* Very convenient and easy to use. The problem is sometimes it’s unreliable, but rarely. ### 4/5 — Cloud voice *2026-05-11, version 2.225.1* Works well but have to pay for making calls so I use mobile for out going calls ! ### 3/5 — Good when it works *2025-01-28* Moved to a digital line a few months ago. The process itself was pretty smooth. Costs were not explained fully but when it works the app and line are good. However, line is not always clear. Issues with the app means if it needs deleting to start again, it’s a nightmare to get back on. Currently can’t use it as it’s locked me out! Now need to ring, again, to try and get it working. Great idea but does not always function as it should. **Developer response:** Hi there, I'm really sorry to hear this. I understand you are facing issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart ### 3/5 — Frustrating at times! *2024-05-01* For the most part I do actually like the app, it’s pretty easy to use however, it is very frustrating to have to keep logging in despite the fact I only ever set up the app on my iPhone and always use that one device for it, facial recognition log ins would be ideal in this scenario rather than constantly typing in the details. We have two lines, our main line is set as primary however, the app defaults to our other line every time it logs me out. Also calls still come through on my iPhone as well as the desktop phone even though I have it set not to, it just defaults back. I think if the constant logging out was cured, the other issues would be sorted too as they only happen when I get logged out. **Developer response:** Hi there, I'm really sorry to hear this. I understand you are facing issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*