# BT Cloud Work — Download the BT Cloud Work app

> Cloud-based business phone system for mobile call management and collaboration. (iPhone/iPad app by British Telecommunications plc.)

- Source: https://appshunter.io/ios/app/bt-cloud-work/id948639434 (this page in markdown: same URL + `.md`)
- Developer: [British Telecommunications plc](https://appshunter.io/developer/373567642)
- Category: Business, Productivity
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings · 76 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 326 MB
- Languages: Australian English, Dutch, Finnish, French (France), German (Germany), Italian, Japanese, Korean, European Portuguese, Chinese (Simplified, China) and 2 more
- Released: 2015-03-30
- Data updated: 2026-08-16
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/bt-cloud-work/id948639434/reviews.md

## What is BT Cloud Work?

Download the BT Cloud Work app — the essential application for your BT Cloud Work service. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, messages, video meetings, anywhere. 
If you need any support please contact our service desk on 0800 389 0321.

Use the BT Cloud Work app on your smartphone to: 
- Show your BT Cloud Work business number as your Caller ID when making calls. 
- Make VoIP calls over Wi-fi / 3G / 4G / 5G
- Use the BT Cloud Work RingOut feature to continue making calls with business caller ID using your mobile network
- Switch an active call to your mobile if you’re walking away from your desk
-  Keep all your business voicemails and faxes separate from your personal messages. 
- See who left a message, forward messages, and tap to return calls with Visual Voicemail. 
- Send and receive faxes, by accessing photos, email attachments, and cloud storage such as Dropbox & Google Drive 
- View call time, date, and duration, and return calls directly from your BT Cloud Work call logs. 
- Get notifications of incoming messages. 
- Access your company extensions as a contact group. 
- Conferencing feature with unlimited conference calling for up to 1000 participants per conference*
- Host and participate in HD video conferencing meetings*
- Collaborate with colleagues; send and receive messages and files
BT Cloud Work -  a cloud-based business phone system that delivers: 
- Local, Free Phone and Non Geographic numbers
- Auto-receptionist 
- Multiple extensions 
- Advanced call management and answering rules 
- Multiple voicemail boxes 
- Visual voicemail 
- Internet fax 
- Music on hold 
- Custom greetings 
- Call screening 
- Call queues 
- Dial-by-name directory
- Conferencing*

## Key features

- Business caller ID
- VoIP calls
- Visual voicemail
- Internet fax
- HD video conferencing
- Team messaging
- Unlimited conference calling

## Recent user reviews (10 of 76)

All indexed reviews: https://appshunter.io/ios/app/bt-cloud-work/id948639434/reviews.md

### 1/5 — App keeps going offline when mobile is on

*2026-01-28*

App keeps going offline when mobile is on

### 1/5 — Worst app ever

*2025-11-21, version 25.3.20*

Never works properly

### 1/5 — Doesn't have spell/ grammar check on chat shows offline when u come out of the app on desktop

*2025-10-08, version 25.3.20*

Doesn't have spell/ grammar check on chat shows offline when u come out of the app

### 1/5 — Very basic and outdated

*2025-09-30*

The app is good in principle, but it requires significant improvement. At present it feels very basic and is missing a number of essential features. While the concept has potential, there are far more capable alternatives available on the market.

### 1/5 — Doesn't have spell/ grammar check on chat

*2025-08-23, version 25.2.20*

Doesn't have spell/grammar check on chat

### 1/5 — Poor

*2025-06-15*

Very difficult to use

### 5/5 — Great phone

*2025-01-31*

Smooth and well built does what it says on the tin .. great tool to drive business

### 1/5 — Hard to use

*2025-01-12*

Not streamlined

### 1/5 — Awful and costing us business

*2024-11-19*

There is such a delay when on a call with someone it is impossible to hold a conversation. This is if you even get to the connection stage. I cannot put into words how bad this app is.

### 1/5 — Hopeless

*2024-08-08*

Way to complicated to even change ring order for staff

## Frequently asked questions about BT Cloud Work

### What does the BT Cloud Work app do?

The BT Cloud Work app allows you to manage your entire business phone system directly from your smartphone. You can handle business calls, voicemails, faxes, messages, and participate in video meetings from anywhere, ensuring you stay connected and productive on the go.

### What are the key features of the BT Cloud Work app?

Key features include using your business number as Caller ID, making VoIP calls over Wi-Fi or mobile data, managing voicemails and faxes separately from personal messages, sending and receiving faxes via cloud storage, and participating in HD video conferences with up to 1000 participants.

### Is the BT Cloud Work app free to use?

The app itself is free to download and use. However, it requires an active BT Cloud Work service subscription. Pricing for the service would depend on your chosen plan and features.

### What devices is the BT Cloud Work app compatible with?

The app is designed to be used on smartphones, allowing you to manage your business communications directly from your mobile device. It supports calls over Wi-Fi, 3G, 4G, and 5G networks.

### How can I use the BT Cloud Work app for business collaboration?

The app facilitates business collaboration through features like team messaging and file sharing. You can also host and join HD video meetings and participate in conference calls, making it easy to connect and work with colleagues regardless of location.

## Version history (last 5 releases)

### 26.2 — 2026-08-11

Bug Fixes

### 25.4.20 — 2025-12-09

What's New 25.4



- BTCW Audio Conferencing enhancements - When the conference host ends the audio conference from the mobile app they will have the option to leave the conference without ending the conference for everyone.



- New call settings for Call disconnect tone & Call transfer tone - New settings to turn on “Transfer complete tone” and "Call disconnect tone” in mobile and desktop apps, which is played  when a warm transfer is completed, or a call ends without your action.



-Preview Mic and Camera before joining meetings - BTCW meetings now includes a pre-meeting screen, allowing users to preview and adjust their mic and camera before joining a meeting. This feature helps ensure users join with the right settings—without scrambling once the meeting begins.



- See who joined before you - in the audio and video preview screen, signed-in participants can also see at a glance who is present in the meeting before they join.



- Show RingCX Contact Center routing numbers in Apps, Rules, & IVR Menus - Allow Users to search for Contact Center Routing Numbers (CCRNs) in Apps when making and transferring calls.



- General bug fixes

### 25.3.20 — 2025-09-17

BTCW directory enhancement to support RCX phone numbers - CCRN's are now displayed in BTCW contact directory (Desktop & Mobile) 
General Bug fixes.

### 25.2.20 — 2025-06-12

Guest Name Management - Ability to modify a guest users name in a Cloud Work meeting
Message Replies - Quickly and easily reply to a messaging in a conversation
General Bug fixes

### 25.1.20 — 2025-03-13

Message replies - Reply directly to a message in a conversation
General Bug fixes

## Apps similar to BT Cloud Work

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Unify Office](https://appshunter.io/ios/app/unify-office/id1510983093) | — | Free | Business |
| [Phone.com](https://appshunter.io/ios/app/phonecom/id727705029) | 4.5 (261) | Free | Business |
| [AT&T Office@Hand](https://appshunter.io/ios/app/at-and-t-officehand/id398089358) | 2.1 (11) | Free | Business |
| [Avaya Cloud Office](https://appshunter.io/ios/app/avaya-cloud-office/id1495845694) | 4.2 (66) | Free | Business |

## More apps by British Telecommunications plc

- [BT One Voice mobile access service](https://appshunter.io/ios/app/bt-one-voice-mobile-access-service/id373567639)
- [BT Cloud](https://appshunter.io/ios/app/bt-cloud/id595947986)
- [BT MeetMe](https://appshunter.io/ios/app/bt-meetme/id852241466)
- [EE TV](https://appshunter.io/ios/app/ee-tv/id929166502)
- [My BT](https://appshunter.io/ios/app/my-bt/id979618672)

All apps by British Telecommunications plc: https://appshunter.io/developer/373567642

## Related topics

[alliance bt](https://appshunter.io/ios/topics/alliance-bt)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*