# BT Cloud > Secure cloud backup and sync for photos, videos, contacts, and documents. (iPhone/iPad app by British Telecommunications plc.) - Source: https://appshunter.io/ios/app/bt-cloud/id595947986 (this page in markdown: same URL + `.md`) - Developer: [British Telecommunications plc](https://appshunter.io/developer/373567642) - Category: Productivity, Utilities - Price: Free - Rating: 4.50/5 from 6 App Store ratings · 22 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 140 MB - Languages: English - Released: 2020-03-26 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bt-cloud/id595947986/reviews.md ## What is BT Cloud? Your life is at your fingertips with BT Cloud App. It securely backs up and syncs your contacts, photos, videos and documents in one safe place. Access and share your content across different devices – anytime, anywhere.  New features allow you to relive your favourite moments, edit photos and create your own slideshows.  Download BT Cloud now in order to:  • BACK UP all your photos, videos, contacts, music, documents, call logs and messages  • SYNC & ACCESS your content across devices, when you need it, from your iPhone, iPad or computer  • EASILY ORGANISE, SEARCH AND SHARE your photos and videos with friends and family  • FREE UP LOCAL DEVICE STORAGE to continue making & capturing memories  • PROTECT your irreplaceable content, even if your device is damaged, lost or stolen  • GUARANTEE PRIVACY for all your personal information. It is stored and hosted within the UK and protected by British and EU privacy laws.  • CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen  • EXPLORE FLASHBACKS– Relive your memories from past years with Cloud’s weekly Flashback photo feature  • SHARE YOUR HIGHLIGHTS- Revive your better photos from last year and tell your friends and family about it  • CREATE CUSTOM PHOTO COLLAGES – Do even more with your photos by using the new Slideshows functionality, creating collages and editing your photos directly inside the app. To use BT Cloud, you’ll need to be a residential BT Broadband customer. BT Cloud storage is included as part of your BT Broadband subscription.  Get started today! ## Key features - Secure backup of photos, videos, contacts, and documents - Sync and access content across multiple devices - Organize, search, and share media easily - Free up local device storage - Relive memories with Flashbacks feature - Create photo collages and edit images ## Recent user reviews (10 of 22) All indexed reviews: https://appshunter.io/ios/app/bt-cloud/id595947986/reviews.md ### 1/5 — Weak security BT and EE *2023-06-20* When is signed up for this app it was working for the first six months after that it’s not working someone to over my account completely I’ve contacted BTBT told me that he should be sorted and ready BT/EE told me it should be sorted and ready when signed up to this app it was working for the first six months after that it stopped working someone took over my account completely I’ve contacted BTBT told me that he should be sorted and ready BT/EE told me it should be sorted and ready to be used yet so when my account was taken over BT didn’t explain or answer any of my questions and leave me open to Fraud you’re right now I’m not rest assured that it’s all sorted as well as to the fact that it is got that information on my name as well as still only 2500 and still have not paid me any money **Developer response:** Hi "more like you want. to hide", I am sorry that you allowed someone to get access to your details. This can happen if you don't use a strong enough password, you have weak security answers or you use the same password in multiple places. We provide a lot of information around scams and how to stay safe online. See here for an example: https://www.bt.com/help/security/scams and also https://www.actionfraud.police.uk/ Thanks Dan ### 1/5 — My Heart Is Broken *2023-03-09* One T of storage space, great I thought. However, to use the space you’ve got to be able to use the app and that is anything but easy ! Thinking I’ve messed the app up I decided to completely uninstall and reinstall the app but it won’t let me do that, at least not that I can see! I’ve given up on trying to get through to the help line, I’ve more important things to do than hang on to my telephone with my iPad at the ready. One of the reasons I was excited by tv cloud was the promised 1 T of storage, that would leave me able to dump the expensive iCloud storage, I guess until I get the app sorted I’ll have to keep paying. At the moment I have to say this app is all but useless if only because it is so difficult to understand **Developer response:** Hi Costa Fuar. Thanks for your review. I am sorry for the problems you're having. Feel free to register and post on our community (community.bt.com) for further support. Thanks. Robbie. ### 2/5 — Limited video functionality *2022-11-06, version 22.4.68* Very strangely, this app can only play videos less than 350 MB in size. When viewing photos, they are not displayed in full resolution. These are strange limitations, as a developer, it seems to me that these are not limitations of the hardware or software, but rather that it was designed to be limited in functionality, which makes no sense to me. **Developer response:** Hi burgundywine, thank you for your review. I appreciate your feedback. Feel free to register and post on our community (community.bt.com) where you can chat with knowledgeable members about the product. Thanks. Robbie. ### 1/5 — Backup poor, unable to remove some items *2022-01-13* Tried to back up new photos received in December and January these only backed up partially. When checking photos found that some had duplicated and even where in triplicated, on try’s to delete them it would only remove some. This is a very poor app. Update: When checking the app on different devices, iPhone, iPad,Mac laptop, windows laptop, they do not show the same, pictures missing on Home Screen on iPhone, iPad showing umpteen folders titled iPad and these can no be deleted even then if I try and deleting one and it says removed to trash successfully when I look in the trash folder it is empty. On iPhone, and Laptops the iPad folder is not showing, so I don’t know what is saved and what isn’t. **Developer response:** Hi - sorry about this. Please give us a call on 0800 111 4567 and our tech team will check it out for you. Paula - BT UK Team ### 1/5 — Files problem *2021-02-03* I have iphone 11 fully uptodate Got the btcloud app great thought would be great for all my files l have in pdf format to save to bt cloud and save memory on phone well it would be great if it actually worked cannot upload any pdf files from phone at all Will automatically save any contacts photos but trying to save a pdf is impossible Please sort it out Thanks for your response so far but no further forward When you have pdf you want to save either in an email or other you have to download it first then try to save to cloud there is no way to do so all other apps are there ( iBooks google drive adobe etc ) cloud is missing in the beginning it wad there but haven’t been able to save a pdf for around a year or so l also looked at your own help files and according to them you click the + button in app to save there is no + button The app used to have the ability to be able to save files PDF directly from I phone to cloud but no more in the days where people are use if there phone for emails accounts everyday business it would be great if this feature was there again l run my business via my phone everything is done on it but cannot save a file from phone to cloud **Developer response:** Hi Anne, thanks for your review and comments, we are always working to improve the app so thanks again for sharing these comments. In the meantime for help with BT Cloud please call us on 0800800150. Stuart ### 1/5 — So far dreadful *2020-12-13* It’s been days now that I have this app open and the bar staggers across at a snails pace if at all, occasionally I’ve seen it jump into action, but nothing happens, is it my broadband width? Is it something I don’t know, like going off the app stops it working, I have tried accessing the small video from BT to get some help but that set up one is useless, I’m 68 fairly OK on these things but I’m out of ideas now, I did hang on to a man at BT (who I feel have been quite good on any calls to them lately, minimum calls), he went to figure out my request for help, and was away for a very long time over ten mins, I didn’t hang up, had the phone next to me on the arm of the chair, but as I picked it up when he came back he must have thought I had gone so that was that! So I’m stuck much like the blooming bar staggering across! **Developer response:** Hi thanks for your review and comments, sorry you've had issues getting the cloud to back up your files. Try contacting us again on 0800 800 150 or on Twitter @BTUK. Stuart ### 5/5 — Great app for backup contents *2020-09-16, version 20.4.15* Awesome experience! **Developer response:** Thanks for the fantastic 5*s. We really appreciate it. Cheers David ### 2/5 — Needs a lot of improvement *2020-05-24* The only good thing about this app and the BT Cloud generally is the amount of storage you get (1Tb). However, this is of little use if you can’t get the thing to work. I uploaded about 300Gb of files from my PC using the desktop app (documents, photos, music, video etc) which took a very long time even over BT’s fastest broadband and I arranged it all into folders. However, it would not then sync with the iPad or iPhone app and show any updates to the folders. I tried forcing a sync by pulling down the screen on the mobile apps but to no avail. I tried waiting a few days for it to sync by itself (which an unhelpful BT agent told me to do) but it still would not refresh and update to sync with the web or PC interface. Then, all the folders disappeared completely on all apps and website. The hours I had spent uploading and organising the files was lost! The whole point of an service like this is to allow access to all data on any device and also to provide a back-up. This offering can’t be relied on for any of this and will drive you mad trying to get it to work. Don’t waste your time. **Developer response:** Thanks for the review, I'm so sorry to see you've had problems with the BT Cloud app. We'd really like to help you get this sorted. Please can you get in touch with us at btcloud.support@bt.com with your account information? Thanks, Neil - BT UK Team. ### 1/5 — Useless *2020-01-21* This is one of the worst apps I have ever used. I can’t even use voice type to write this review. I have wasted many many hours trying to get this application to work and am not going to waste any more time with it. Other apps such as prime photos or google work faultlessly. It has uploaded a couple of thousand photos from my iPad excruciatingly slowly and then stopped altogether missing a whole years worth of photos with no men’s of downloading them. It also says I have no contacts, documents or music to upload which of course is nonsense. Same problems or worse on my windows desktop and iPhone. For the most part I find BT services very satisfactory but they really should not use this cloud rubbish as an inducement to sign up for their other services. My advice to others is to give it a miss. Use other more efficient cloud services or invest in an extra hard drive of some sort. **Developer response:** I'm sorry to see you're experiencing issues with backing up your photos and documents to the BT Cloud. Please can you give the BT Cloud team a call on 0800 500 3114 for help with this. Neil BT - UK Team ### 3/5 — Not as easy to use as Microsoft one drive *2020-01-17* During photo uploads app keeps hanging or closing, reboot it and does the same thing within minutes. Seems better if I don’t use the phone or other apps on my SE while it uploads, which will not be useful as I have many photos to upload. Don’t get this problem with any other cloud. Reply: I am on the latest version of iPhone and by cloud software. Still hangs and also most annoyingly stops backing up when iPhone screen times out, I.e. backed up 12 photos in the last 8 hours when phone left alone plugged into power and with app running to back up my many photos. No wonder bt gives me 200gb free storage, I can’t use it ! As I said earlier, no problems with other clouds... **Developer response:** Sorry the app doesn't appear to be performing as it should. Please send details of the issues you're having to btcloud.support@bt.com and we will look into this further. Paula - BT UK Team ## Frequently asked questions about BT Cloud ### How do I get BT Cloud? To use BT Cloud, you need to be a residential BT Broadband customer. BT Cloud storage is included as part of your BT Broadband subscription. ### What kind of content can I back up with BT Cloud? BT Cloud allows you to back up all your photos, videos, contacts, music, documents, call logs, and messages, ensuring all your important data is protected. ### Can I access my BT Cloud files on different devices? Yes, you can sync and access your content across devices, including your iPhone, iPad, or computer, whenever you need it. ### Does BT Cloud offer photo editing features? Yes, BT Cloud includes new features that allow you to edit your photos directly inside the app, create custom photo collages, and make slideshows. ### Is my data safe with BT Cloud? BT Cloud guarantees privacy for all your personal information. It is stored and hosted within the UK and protected by British and EU privacy laws. ### What is the 'Flashbacks' feature in BT Cloud? The 'Flashbacks' feature allows you to relive your memories from past years by presenting you with photos from previous years on a weekly basis. ### How often is BT Cloud updated? BT Cloud was last updated on February 29, 2024, with version 22.12.120, indicating regular updates to improve functionality and security. ### What devices does BT Cloud support? BT Cloud supports iPhone, iPad, and iPod devices, allowing you to manage your content across Apple's ecosystem. ## Version history (last 5 releases) ### 22.12.120 — 2024-02-29 Bug fixes and performance improvements. New folder structure allowing users to back up meaningful content from 3rd party apps. Better visual for what is and is not backed up to cloud. ### 22.4.68 — 2022-11-01 - Bug fixes and performance improvements - New folder structure allowing users to back up meaningful content from 3rd party apps - Better visual for what is and is not backed up to cloud ### 21.12.72 — 2022-06-28 - Bug fixes and performance improvements - New folder structure allowing users to back up meaningful content from 3rd party apps - Better visual for what is and is not backed up to cloud ### BT Cloud iOS version 21.6.59 — 2021-09-23 - Bug fixes and performance improvements - New folder structure allowing users to back up meaningful content from 3rd party apps - Better visual for what is and is not backed up to cloud. ### 20.12.45 — 2021-06-03 Bug fixes and performance improvements ## Apps similar to BT Cloud | App | Rating | Price | Category | | --- | --- | --- | --- | | [Wiresocks - Secure & Privacy](https://appshunter.io/ios/app/wiresocks-secure-and-privacy/id6463116374) | 4.5 (148) | Free | Productivity | | [QuickPass - Password Manager](https://appshunter.io/ios/app/quickpass-password-manager/id1587617172) | 4.2 (20) | Free | Productivity | | [AI Chatbot Assistant: Omni](https://appshunter.io/ios/app/ai-chatbot-assistant-omni/id6445874734) | 4.7 (15) | Free | Productivity | | [Kaptue](https://appshunter.io/ios/app/kaptue/id1658283541) | — | Free | Productivity | | [Currys Cloud Backup](https://appshunter.io/ios/app/currys-cloud-backup/id379259106) | 4.5 (6) | Free | Productivity | | [Spirit Level Plus](https://appshunter.io/ios/app/spirit-level-plus/id635314551) | 4.6 (2,339) | Free | Productivity | ## More apps by British Telecommunications plc - [BT One Voice mobile access service](https://appshunter.io/ios/app/bt-one-voice-mobile-access-service/id373567639) - [BT MeetMe](https://appshunter.io/ios/app/bt-meetme/id852241466) - [EE TV](https://appshunter.io/ios/app/ee-tv/id929166502) - [BT Cloud Work](https://appshunter.io/ios/app/bt-cloud-work/id948639434) - [My BT](https://appshunter.io/ios/app/my-bt/id979618672) All apps by British Telecommunications plc: https://appshunter.io/developer/373567642 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*