# BT Email — Try the new BT Email app > BT Email app for managing premium and standard BT email accounts. (iPhone/iPad app by British Telecommunications plc.) - Source: https://appshunter.io/ios/app/bt-email/id1467369544 (this page in markdown: same URL + `.md`) - Developer: [British Telecommunications plc](https://appshunter.io/developer/373567642) - Category: Productivity, Business - Price: Free - Rating: 4.30/5 from 223 App Store ratings · 602 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 116 MB - Languages: American English, Dutch, French (France), German (Germany), Italian, Japanese, Polish, Brazilian Portuguese, Russian, Chinese (Simplified, China) and 3 more - Released: 2020-05-18 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/bt-email/id1467369544/reviews.md ## What is BT Email? PLEASE NOTE, the BT Email app is only available for users of our new premium and standard email service.  To find out more about the new service, please visit https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it- If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go.  This is what you will get:  - A brand new app  – Designed specifically for our email service, completely BT-run and UK supported.  - No need to worry – our world-class cyber security protects your email to give you complete peace of mind.  - Hassle-free emailing  - The app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, auto replies and more via the settings menu.  - Help is close at hand  – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier ## Key features - Designed for BT email service - World-class cyber security - User-friendly interface - Organize emails by date, contact, or classification - Add folders - Manage signatures and auto-replies - UK and Ireland based support ## What do users think of BT Email? Overall sentiment: negative **Pros** - 🚀 Fast and good layout - 👍 User friendly app - 🔒 Excellent format easy to look up older emails - 👍 Well organized - 👍 Easy to use - 👍 Reliable service **Cons** - 🐛 Freezes, crashes, and glitchy - 🐛 Slow and laggy - 🐛 Authenticating issues and logging out frequently - 🐛 Emails not updating or syncing properly - 🐛 Emails getting stuck in drafts or outbox - 🐛 Inability to delete emails efficiently - 🐛 Poor search and filtering functionality - 🐛 Spam and phishing emails getting through - 🐛 Compatibility issues with newer devices and iOS versions - 🐛 Clunky and outdated user interface **Commonly reported bugs** - Emails getting stuck in outbox - App freezing and crashing - Inability to log out properly - Compatibility issues with iOS updates - Inconsistent email display and notification issues **Most requested features** - Ability to bulk delete emails - Improved search and filtering options - Better spam and phishing protection - Seamless integration with other email accounts - More user-friendly and modern interface ## Recent user reviews (10 of 602) All indexed reviews: https://appshunter.io/ios/app/bt-email/id1467369544/reviews.md ### 1/5 — No access *2026-08-21, version 25.4.0* Can’t get in to my account ### 1/5 — Emails not sending *2026-08-21, version 25.4.0* Over the last few days many of my emails have not sent, I found them in Drafts, half typed, then lying in Outbox. Very annoying ### 1/5 — Frustrating and annoying *2026-08-20, version 25.4.0* Nothing has changed since I previously sent in a review which echoes other user’s reviews, particularly emails stuck in outbox. I’ve given up using the App until a new version is issued. I’m using Outlook which has its own limitations but at least it works reliably. Even better is going back to using BT webmail. ### 1/5 — Log in frustration. *2026-08-19, version 25.4.0* Having to log in numerous times a day. ### 1/5 — Bt email app having problems sending an emails need a bug fix I update the app or BT needs to fix is *2026-08-18, version 25.4.0* BT Email not sending emails ### 4/5 — Authenticating *2026-08-18, version 25.4.0* Most of the time I have to fiddle about cos all I get is a circle of doom and the word authenticating. I then have to delete the app and reinstall Now it won’t send emails This has been going on for ever. Why? ### 5/5 — Good service *2026-08-18, version 25.4.0* Good service keep up the good work ### 1/5 — Very poor *2026-08-17, version 25.4.0* Crazy app ! … been forced in to this app as iOS will no longer work doesn’t connect to servers . I hate this app ! Won’t even send any emails , they just sit in the out box with a yellow ! Mark .. I didn’t even realise they weren’t sending ### 1/5 — My emails don’t always send !!! *2026-08-12, version 25.4.0* My emails on more than one occasion end up in a queue in my draft box “ syncing”and don’t send. As it doesn’t bounce back I have no idea it hasn’t gone. It spasmodic and I haven’t time to check whether each email has gone. ### 2/5 — By email getting worse *2026-08-07, version 25.4.0* This is the third time I have had to log into my emails today on the same I pad in the same house and have not switched I pad off all day it’s getting to be a right pain is there no one that and fix this problem even if I have to click a box to say keep me logged in all day or is nobody bothered at but ## Frequently asked questions about BT Email ### What is the BT Email app? The BT Email app is a dedicated application designed for users of BT's new premium and standard email service. It allows you to manage your emails conveniently on your mobile device, offering features like easy organization, security, and access to support. ### Who can use the BT Email app? This app is exclusively available for users who have subscribed to BT's new premium and standard email service. If you are a user of this service, you can download and use the app for free. ### What are the key features of the BT Email app? Key features include a brand new, user-friendly interface for sending, reading, and organizing emails. You can group emails by date, contact, or classification, add folders, and manage signatures and auto-replies. The app also boasts world-class cyber security and is completely BT-run and UK supported. ### Is the BT Email app free to download and use? Yes, the app is free to download and use for eligible BT email service subscribers. There are no additional costs associated with using the application itself. ### Where can I get help if I have issues with the app? The BT Email app comes with free support from advisors based in the UK and Ireland. You can easily reach out for help and advice directly through the app's support channels. ## Version history (last 5 releases) ### 25.4.0 — 2026-03-30 In this version it has improved message reliability and overall Inbox performance. ### 25.3.0 — 2025-11-18 This release features fixes and performance improvements ### 25.2.1 (3) — 2025-06-26 This release features fixes on accessibility issues and attachment of embedded images for you.  It also comes with a change to the Email ID login screen which looks the same as Webmail. ### 24.1.1 — 2024-08-12 This release has features available to customers to request on, which support tags and the ability to create, update and delete filter rules. There is a fix to issues reported when downloading releases of the mobile clients. The Out of Office “From” date and “To” date is to be 24 hours apart. There are also some fixes to issues when downloading or viewing some attachments and opening hyperlinks in html. We now support a larger default font for reading and composing mails. ### 23.5.9 — 2024-04-11 Resolves the following issues:- Sometimes when clicking “Reply” a user was presented with a blank e-mail. If a mail was edited in Drafts, the autosave function generated an additional copy of the draft. ## Apps similar to BT Email | App | Rating | Price | Category | | --- | --- | --- | --- | | [mail.com - email & cloud](https://appshunter.io/ios/app/mailcom-email-and-cloud/id461316429) | 4.7 (104,178) | Free | Productivity | | [myMail box: email client app](https://appshunter.io/ios/app/mymail-box-email-client-app/id722120997) | 4.4 (17,566) | Free | Productivity | | [Gmail - Email by Google](https://appshunter.io/ios/app/gmail-email-by-google/id422689480) | 4.7 (2,432,363) | Free | Productivity | | [Mail: Email, Cloud, Calendar](https://appshunter.io/ios/app/mail-email-cloud-calendar/id511310430) | 4.7 (59,876) | Free | Productivity | | [Yahoo Mail: Your Email & Inbox](https://appshunter.io/ios/app/yahoo-mail-your-email-and-inbox/id577586159) | 4.7 (4,792,633) | Free | Productivity | | [Tuta Mail: Secure Email](https://appshunter.io/ios/app/tuta-mail-secure-email/id922429609) | 4.7 (3,544) | Free | Productivity | ## More apps by British Telecommunications plc - [BT One Voice mobile access service](https://appshunter.io/ios/app/bt-one-voice-mobile-access-service/id373567639) - [BT Cloud](https://appshunter.io/ios/app/bt-cloud/id595947986) - [BT MeetMe](https://appshunter.io/ios/app/bt-meetme/id852241466) - [EE TV](https://appshunter.io/ios/app/ee-tv/id929166502) - [BT Cloud Work](https://appshunter.io/ios/app/bt-cloud-work/id948639434) - [My BT](https://appshunter.io/ios/app/my-bt/id979618672) All apps by British Telecommunications plc: https://appshunter.io/developer/373567642 ## Related topics [melnor bt](https://appshunter.io/ios/topics/melnor-bt) · [bt shutter](https://appshunter.io/ios/topics/bt-shutter) · [bt lite](https://appshunter.io/ios/topics/bt-lite) · [4remote bt](https://appshunter.io/ios/topics/4remote-bt) · [gncu](https://appshunter.io/ios/topics/gncu) · [my ee app](https://appshunter.io/ios/topics/my-ee-app) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*