# BT Pay — user reviews > 226 indexed App Store user reviews of BT Pay by Banca Transilvania, rated 4.80/5 from 1,956 ratings. - Source: https://appshunter.io/ios/app/bt-pay/id1326751685/reviews - App overview in markdown: https://appshunter.io/ios/app/bt-pay/id1326751685.md - Rating breakdown: 5★ 1,778 · 4★ 76 · 3★ 16 · 2★ 17 · 1★ 69 ## What do users think of BT Pay? Overall sentiment: negative **Pros** - 🚀 Smooth and fast - 👍 User-friendly interface - 💳 Excellent for managing cards and accounts - 💳 Convenient payment features **Cons** - 🐛 Frequent crashes and errors - 🔒 Restrictive security measures - 🔌 Compatibility issues with non-Romanian devices/numbers - 🔍 Lacking important features (transaction history, notifications, etc.) **Commonly reported bugs** - Unable to add/update personal details - Payments and transfers often fail or get stuck - App freezes during verification steps - Inconsistent behavior when switching devices **Most requested features** - Add option to manually enter SMS verification codes - Improve transaction history and notification features - Enable support for non-Romanian users and devices - Integrate advanced budgeting and analytics tools ## Newest reviews (13 of 226) ### 3/5 — Probleme cu aplicația *2026-07-10* Problem cu aplicația pe iPhone 11 Pro, deschid aplicația și se blochează automat o închid o redeschid la fel aceiași problemă, îi dau restart la telefon tot aceiași problemă, ecranul practic îngheață pe aplicația nu face nimic,nu pot face nimic și am nevoie de aplicație! **Developer response:** Buna! Ne pare sincer rau pentru experienta neplacuta. Ne dorim sa te ajutam cat mai repede, asa ca te rugam sa ne trimiti mai multe detalii la contactbtpay@btrl.ro sau sa ne contactezi la numarul 0264 308 028. Te asiguram ca lucram constant pentru a imbunatati aplicatia si experienta oferita. ### 1/5 — Jepcarilor *2026-04-15, version 4.7.1* De ce mortii vostri daca eu am primit 10 lei, voi imi luati 5 lei comision de incasare?!? ### 3/5 — Notificări lipsă *2026-04-07* Păcat de aplicație ca arată bine, dar fără notificări push pentru tranzacții și încasări în cont/card, doar SMS cu abonament, 3 stele **Developer response:** Salutare, Matei! Iti multumim pentru feedback. Ne bucuram sa stim ca apreciezi aplicatia, iar sugestia ta legata de notificarile pentru tranzactii si incasari este importanta pentru noi. Daca mai ai si alte idei sau sugestii, ne poti scrie oricand la contactbtpay@btrl.ro. ### 1/5 — Instalarea pe un telefon nou e imposibila si suport aproape zero pentru strainatate *2026-02-16, version 4.5.2* Instalarea aplicatiei pe un nou telefon nu aduce toate optiunile la care omul avea acces pe telefonul vechi. In cazul nostru meniul de conturi nu aparea desi sa facut reinstalare cu pinul vechi, cu pin nou, cu pin marcat ca uitat, cu aplicatia dezinstalata pe telefonul vechi si cei de la support spun ca e pentru securitatea omului :) Ce securitate daca vezi cardurile si nu vezi conturile? Aplicatia si suportul e la pamant. Pe langa acestea primul nivel de suport nu are acces la celelate nivele si trebuie sa astepti sa fi sunat iar daca esti in Sua te suna cand dormi sau esti la serviciu si cand te suna nu sunt deloc usor de vorbit cu ei mai ales daca vrei sa iti ajuti parintii care sunt batrani sa rezolve problema cu aplicatia, iti inchid in fata deoarece ei vor sa vorbeasca doar cu detinatorul contului ceea ce e considerat limitare a acesului persoanelor vârstnice la un serviciu in America dar in Romania tot in comunism a ramas ca nu poti sa vorbesti on behalf of your parents … imi pare rau dar nu stiu cum sa ajuns ca Banca Transilvania sa fie cea mai mare banca in Romania. Nu au bun simt si nu sunt flexibili. Pe langa ca nu le merg sistemele cu numere de telefon straine si cu pasaport romanesc, nu le merge nici cu numar romanesc si cu pasaport romanesc. In sucursale cand am mers era plin de astfel de cazuri si se pare ca nimeni nu le numara sa vada ca aplicatia e limitata si oameni nu pot sa o foloseasca datorita “securitatii” care nu lasa nici pe detinatorul contului sa o foloseasca. Nu inteleg de ce nu se lasa va omul sa puna codul MFA daca aplicatia nu citeste bine? In strainatate operatorii de roaming mai adauga caractere si aplicatia citeste gresit codul de verificare. Numai defecte dat ei o tin una si buna ca e pentru securitate… dezastru cu atata securitate. Lucrez la banca in Sua si nu am vazut atatea probleme la nici o aplicatie cum am vazut la BT. In Sua poti sa iti copiezi codul tu si sa iti instalezi aplicatia pe cate telefoane vrei, poti sa iti pui autentificare cu fata sau cu cod pe telefon poti sa iti reprezinti parintii daca ei sunt de fata si astea fara nicino problema. De ce BT e mai cu mot? ### 1/5 — Große Problemen bezüglich Qualität und große Gebühren! *2026-02-15* Große Problemen bezüglich Qualität und große Gebühren! ### 2/5 — Nu pot salva tranzactii individuale *2026-02-09, version 4.5.2* Nu se pot salva sau distribui tranzactii individuale nici din tranzactii card, nici din tranzactii cont. Functionalitate basic in orice app de banking. ### 1/5 — Aplicatia mobila nu functioneaza pentru cei împuterniciți in cont *2026-02-06, version 4.5.2* Aplicatia nu functioneaza pentru cei împuterniciți in cont, numai pentru titulari. Se poate modifica aplicatia mobila pt iphone sa functioneze și pentru imputerniciti? ### 1/5 — Does not justify it’s existence *2026-01-15, version 4.5.1* This app is as useless as the other ones due to the fact that they do not actually have any methods of verification of things via the app, despite it being “secure” and going through all the “security measures”… it’s another on a string of useless apps for this bank not allowing you to actually do what you need to do in the first place ### 1/5 — Aplicatia mobila nu functioneaza pentru cei secundari in cont *2026-01-13, version 4.5.1* Aplicatia nu functioneaza pentru cei secundari in cont, numai pentru titulari. De ce? ### 2/5 — Looks good but kind of useless *2026-01-09, version 4.5.1* It works well for basic flows like money transfer to friends using the phone number, but for the rest it’s like a wormhole to windows 95 where things look good but everything crashes. Could not pay a bill using the pdf invoice for a supplier from their list. The in-app chatbot suggests to reinstall the app 🫣 ### 1/5 — Execrabil *2026-01-09, version 4.5.1* Cea mai proasta banca din România ### 1/5 — Passing to BTpay *2026-01-04, version 4.5.1* How graceful ! With al my due due respect,nothing more false than that.You are telling us “ just open NeoBT and you will be taken directly with all your account to this BTpay. We just geting this:you are not recognised…” So,nothing for easy going by this software help who could show us some helpful link to renew your profile with your data etc etc On my computer-yes,I can enter/access my account but not here even if my phone number is in my account.Your software asking us to contact the bank for indications or how to …Again - simple,the Best🥹👽😳🤔 ### 1/5 — Customer service terrible *2026-01-03, version 4.5.1* Don’t use this app, customer service after putting you on hold for over 30min then they hang up on you. Trying to fix an issue with my account, “actualizarea datelor” for the past 2 weeks and nobody could help. Spent time and money being on hold and every time they start to talk, they hang up ## Most critical reviews (10 lowest-rated) ### 1/5 — 1 out of five stars *2026-08-30, version 4.9.2* Cea mai aiurea aplicație ### 1/5 — Unable to Access BT App and Complete Identity Verification *2026-08-30, version 4.9.2* Dear BT Customer Support, I already have an account with BT, but I am currently unable to access and identify myself through the mobile app. When my account was originally set up, I did not register a Romanian phone number because I did not have one. At the time, I also understood that a UK phone number could not be used. Several years ago, I visited the bank in Cluj and specifically requested that my identification details be updated using my valid passport, as my Romanian ID had expired and I no longer use it. I was informed that my details had been updated accordingly. I recently tried to access the BT app after seeing that it is advertised as being available for use from anywhere. However, I am unable to complete the identification process. I have already contacted the bank and explained the situation, including that my current identification details should be registered using my passport. I was then advised to enter my Romanian phone number. As I have already explained, I have never had a Romanian phone number associated with this account, so I cannot provide one. At the moment, I feel that I am being sent back and forth without receiving a practical solution. I would appreciate it if someone could properly review my account history and confirm how I can verify my identity and access the app using my current UK phone number and valid passport. There also appears to be a technical issue with the app. When I attempt to proceed, it remains stuck on a loading circle and does not progress any further. Please investigate both the account verification issue and the apparent technical problem with the app, and provide clear instructions on how I can regain access. ### 1/5 — Nu pot accesa conturile *2026-08-23, version 4.9.1* Pe aplicație zice ca poți accesa conturile din aplicație și să faci transferul din contul în lire în contul în lei dar nu funcționează pe iPhone ### 1/5 — Eroare înregistrare *2026-08-18* Vă rog să vă actualizați aplicația am încercat acum 3 zile să îmi fac cont, iar azi după ce am dat să-mi fac cont zice ca am încercat de prea multe ori în ultimele 24 de ore **Developer response:** Salut! Ne pare rau pentru experienta avuta 😕 Te rugam sa ne scrii la contactbtpay@btrl.ro, impreuna cu numarul de telefon folosit la inregistrare si o captura a mesajului afisat, pentru a putea verifica punctual situatia si a te ajuta. ### 1/5 — Nu merge pe iPhone 16 Pro Max *2026-07-29, version 4.8.2* Nu poți trece la pasul în care se face poza la cartea de identitate deoarece butonul de Continua nu face nimic. ### 1/5 — La transferuri foarte proasta calitate *2026-07-28* Zero ### 1/5 — Proper BS *2026-07-07, version 4.8.2* I have tried to register, unable to succeed as of course as a Romanian national I don’t have no more my national ID which have been taken from me 15 years ago by the Embassy in London (because I don’t reside in Romania no more , however, I do go to my homeland each year at least 3 times). simply doesn’t make sense , I have tried to identify myself with my passport but of course again didn’t work. After numerous attempts in the end I give up. Not the most easiest app to work with. Requires a lot of improvements. Waste of time. ### 1/5 — Dezamagitor *2026-07-06, version 4.8.2* Am trimis bani dintr-un alt cont al meu si banca mi-a luat deja 5 lei fara sa fou anunțat . Ce sa consideram ? Furt pe fata ? ### 1/5 — Nu folositi *2026-07-05, version 4.8.2* Este un jeg de aplicatie ### 1/5 — X *2026-04-17* Încerc să fac o plată și nu funcționează. Ba dă eroare, ba se învârte rotița aia. **Developer response:** Salut! Ne pare rau pentru situatia intampinata si ne dorim sa te ajutam. Pentru a putea verifica mai departe, te rugam sa ne scrii pe chat BT Pay sau pe email la contactbtpay@btrl.ro. Colegii nostri vor reveni cu drag catre tine cu suport. Multumim! ## Most praised reviews (10 highest-rated) ### 5/5 — Excelent *2026-08-31, version 4.9.2* Aplicația merge foarte bine , este foarte utilă !! ### 5/5 — Excelenta *2026-08-21, version 4.9.0* Excelenta si profesionalism ### 5/5 — Execelenta aplicatie *2026-08-10, version 4.9.0* Excelenta banca! ### 5/5 — iOS 26 icon *2026-06-24, version 4.8.1* Please update the app icon to liquid glass so it will fit the iOS26 clear and tinted icon, at least change the icon background to black!!! ### 5/5 — Thanks *2026-06-10, version 4.8.0* Wonderful customer service at the Campina Branch ### 5/5 — Încântată *2026-03-01, version 4.6.0* Aplicație excelentă ### 5/5 — Confirmare prin sms in Canada *2026-01-08, version 4.5.1* The application is working fine but if you want to change the phone number it is a little bit frustrating. I opened the account in Romania and I didn’t have access anymore to that Romanian phone number. The problem is the SMS sometimes it arrives and sometimes it does not. Usually , the first sms received arrives promptly which is used to set up the BTpay ( you need to delete the app and reinstall it again ) The problem is that if you want to activate the card to the app , the SMS does not arrive at all. Somehow , trying for almost a week , “one little SMS “ arrived and I was able to activate the card I was able to activate even a virtual card - this feature does not exit in Canada - you guys are 100 years ahead in matter of banking I would like to take the opportunity to thank you the team from BT that really wanted to help me anytime of the day ( Catalin , Adrian and so on ) So , to improve the experience I would like to have the code sent by email as well or give the agents ability to activate the email on case by case basis once I am authenticated. Also, there is no bank in America to respond 24 h per day - our banks don’t respond after 5pm -thank you again to have 24 h schedule One last thing , I would like to open a kiddo account and I cannot because my kid does not have CNP , she does not have Romanian citizenship. Why a foreign passport is not enough ? - in the end I am responsible for opening the account so please reconsider the kiddo application for million of kids that don’t have Romania documents. I suppose it is not posible because some stupid Romanian legislation that does not allow the banks to deal with diaspora without restrictions. Thank you Adrian ### 5/5 — Excelenta aplicație *2025-12-03, version 4.4.2* Funcționează foarte bine ! ### 5/5 — Gherzu Cristiana *2025-11-18* Super super aplicație ### 5/5 — Investment funds *2025-10-10, version 4.2.2* It’s an app which for me it’s doing its job, but with a lot of improvement topics. One of it it’s the investment funds section: I would like to have the possibility to see my total portfolio in EUR. In this moment you are constrained to see it in RON only, even if my investments are done in EUR. Indeed on the detailed section, each fund is in EUR. But the total not. And this was possible in Neo BT app, but the investment feature was taken out from this app. Another improvement is for the detailed section which should have also an indicator that shows if the fund has raised or decreased. I have also other things which I think must be improved especially since the other apps will no longer be available and this one will remain the only one. BT should pay more attention to improve it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*