# BTaxi — user reviews > 88 indexed App Store user reviews of BTaxi by CO.TA.BO. Soc. Coop., rated 4.40/5 from 274 ratings. - Source: https://appshunter.io/ios/app/btaxi/id1283089531/reviews - App overview in markdown: https://appshunter.io/ios/app/btaxi/id1283089531.md - Rating breakdown: 5★ 216 · 4★ 21 · 3★ 3 · 2★ 3 · 1★ 31 ## What do users think of BTaxi? Overall sentiment: negative **Pros** - 🚀 Fast service - 👍 Easy to use - 🚕 Reliable taxi service - 💰 Fair pricing **Cons** - 🐛 Issues with SMS verification - 🚫 Doesn't work with non-Italian phone numbers - 🚫 Unreliable service, cancellations - 🤔 Lack of features (e.g. no pre-booking) **Commonly reported bugs** - SMS verification not working - App getting stuck during onboarding - Issues with payment processing **Most requested features** - Support for international phone numbers - Pre-booking option - Improved app functionality and UI ## Newest reviews (10 of 88) ### 2/5 — Can't validate with US phone number *2025-11-14, version BTaxi* I'm told this is the app to use for taxis in Bologna, but after installing it tries to send a code to my phone to validate and it fails with "response could not be serialized, input data was nil or zero length". I tried sending email to the developer but the email address I have is invalid. So I guess we'll try calling the phone dispatcher. ### 2/5 — Cannot change phone number *2025-09-14, version BTaxi* Downloaded to use abroad and got the code wrong and is now stuck can't go back and change the number or delete the app! ### 2/5 — Does not work with us number *2024-09-24, version BTaxi* I was excited to use this app but could not get the code on my phone ### 1/5 — App does not work *2024-05-17, version BTaxi* I have tried multiple times with my US phone (adding 0’s etc…. Never get the SmS confirmation code! This app is similar to other Italian taxi apps…. That never send an SMS ### 1/5 — No sms verification *2024-05-15, version BTaxi* Like many other reviews, SMS would not verify. ### 1/5 — Impossible to register and thus unable to use the app *2024-02-25, version 2.2.23* The SMS code is not being sent to my mobile device :( ### 5/5 — excellent! *2024-01-01, version 2.2.23* perfect for booking a taxi in bologna as a tourist! our driver was great and helped us with our bags ! ### 1/5 — Wont work with phone from Canada *2023-11-11, version 2.2.23* App needs a phone number to send you verification sms. Yet won’t accept my phone number from Canada. Got another taxi co app ITtaxi instead ### 1/5 — Useless *2023-10-26, version 2.2.23* I tried calling a taxi in Bologna using this app. Nothing materialised after a 10-minute wait. Had to use the traditional phone booking. Classic Italy. ### 1/5 — Registration process for a USA phone number fails *2023-10-26, version 2.2.23* Tried on two different phones. The SMS registration process does not work unable to get out of the app registration process without it. Very frustrating unable to connect. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable *2025-07-20, version BTaxi* Does’t verify US phone numbers, useless! ### 1/5 — Stuck at the start *2025-07-12, version BTaxi* SMS verification (2step of set up) does NOT WORK - come on Bologna Taxis! ### 1/5 — Doesn’t work *2025-07-05, version BTaxi* Unable to complete download. SMS never sent. ### 1/5 — Poor down load *2025-05-26, version BTaxi* I could not get the app to down load regardless of whether i used WiFi or my data. So very disappointed. ### 1/5 — Problem with overseas phones *2025-05-05, version BTaxi* Still happening in May 2025 ### 1/5 — Not working for U.K. number *2025-04-08, version BTaxi* Won’t let me create an account without an Italian mobile number. I try my UK number and gives an error every time. ### 1/5 — Servicio pésimo *2025-01-03* Funcionan fatal y no te puedes fiar porque te dejan tirados. Hice una reserva para ir al aeropuerto de Bolonia, y me vi sin taxi a la 3.30 de la mañana, sin nadie q nos ayudara y a punto de perder el avión… hay otras compañías que funcionan mucho mejor como ITtaxi que no fallan ### 1/5 — Why only Italy phone numbers??? *2024-11-09, version BTaxi* Really???? You have to have an Italy phone number to use this app? Why can’t this message my US number. I can choose the +1 prefix but the sms never connects! You are missing out on so much business because we can’t get ANY taxi service in Bologna. If you are not able to walk( like me on crutches) you are in trouble!!! ### 1/5 — Kept cancelling *2024-10-03, version BTaxi* Had to call instead. What’s the point of this app? Almost missed my flight ### 1/5 — Discriminates against Americans *2024-06-09, version BTaxi* Can't complete registration because the confirmation SMS never arrives to my US cell phone. Other competitor apps can do that. Sadly, locals say that this works most often (I have about a 10% success rate with ItTaxi and 0% with FREENOW.) ## Most praised reviews (10 highest-rated) ### 5/5 — Bologna taxi *2025-09-14, version BTaxi* Downloaded the app and immediately booked a taxi to the airport which arrived in 3 minutes. Everything went perfectly ### 5/5 — Buena aplicación para solicitar taxi *2024-10-06* Fácil de usar y muy rápido. Recomendable ### 5/5 — Very reputable service *2024-09-13, version BTaxi* Rates are fixed. Drivers are cordial. Cars are clean and new. ### 5/5 — Trajet aéroport *2024-08-09* Juste quelques minutes d’attente … Très facile d’utilisation ! Chauffeur très gentil. ### 5/5 — Fast service, excellent ride *2024-08-07, version BTaxi* Fast service, excellent ride ### 5/5 — Buena app *2024-08-05* Magnífica app y muy buen servicio del taxista. Rápido y amable ### 5/5 — Rapide et efficace *2024-05-11* Tout était parfait, le taxi est arrivé sur le lieu de prise en charge très rapidement, le chauffeur était agréable, il nous a conduit à l aéroport. Tarif très correct ! A recommander ++ ### 5/5 — Excellent *2024-04-04, version BTaxi 2.2.25* On time. Very polite driver and excellent service. Car was clean. ### 5/5 — Experiencia *2024-03-20* Increible la rapidez de la aplicación, fácil de usar 100% recomendable. ### 5/5 — Súper *2024-02-22* Súper bien --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*