# BTES — user reviews > 24 indexed App Store user reviews of BTES by Bristol Tennessee Essential Services, rated 1.95/5 from 44 ratings. - Source: https://appshunter.io/ios/app/btes/id561707490/reviews - App overview in markdown: https://appshunter.io/ios/app/btes/id561707490.md - Rating breakdown: 5★ 5 · 4★ 5 · 3★ 2 · 2★ 3 · 1★ 29 ## Newest reviews (7 of 24) ### 1/5 — Pathetic *2022-11-13* They lost my business! Terrible customer service! ### 1/5 — Doesn’t work *2022-11-09* App doesn’t work at all! No way to update either. Very frustrating. ### 1/5 — Apps no longer working *2022-11-09* App doesn’t work at all now. It’s such an inconvenience. ### 1/5 — Please fix this *2022-11-04* Update does not allow me to log in. The screen says “not compatible click ok to update” but there is no option to update manually. ### 1/5 — Ap not working *2022-11-01* Enhancements were made to the ap 2 weeks ago now it is not working. When you try to log in it says not compatible, click ok to update. When you click ok it takes you to the ap store but no where to update. ### 1/5 — Can't access app *2014-10-12, version 1.137.0034* Just updated & it is still saying it isn't the right version & I need to update to the current version. ### 1/5 — Below standard *2012-10-22, version 1.24.0030* Below standard just like everything else BTES does. GUI looks like a child coded this. The animated logo has to go. Maybe I would over look all the problems with the app if it wasn't for BTES having the worst customer service out of any company I've came across in the 30 years of my life. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-01-06* How you going to set up a site so we can pay our bills and then when you try to use it it’s under maintenance or not compatible. ### 1/5 — Updated App *2023-07-22* Encountering same problem. Circular message: incompatible version…Update….I try….same message. Yikes! ### 1/5 — Not compatible with my iPhone *2023-07-07* The description says that this version will work with my phone, but I keep getting a message saying that I have to download the latest version. I did that and it’s still not working with my iPhone 8+. i’m getting very frustrated with this app because I was told by a technician that it would have the TV guide and it would be accurate and up and running by the end of June. ### 1/5 — BTES app *2023-05-20* Downloaded app today it say incompatible update in app an their is no updates available. BTES needs to have better support then this on a app. ### 1/5 — App doesn’t work *2023-05-03* See review from Dec 2, 2022. It is now May 3, 2023 and I am having the same problem described in that review. As a result, the app is unusable. Wonder whether anybody at BTES is paying attention? ### 1/5 — Still incompatible?? *2023-02-15* Last review from Dec 2nd …. It is now Feb 15th and still incompatible issues??!! Please explain or fix! Thank you!!! ### 1/5 — Incompatible Update??? *2023-01-30* Great customer service you guys 😡 ### 1/5 — Not Compatible!!!!!!!! *2023-01-08* Fix your app Bristol Tennessee Essential Services!!!!!! If you Valued your customers you would take the app complaints for the last 4 Months seriously!! If every stopped paying their bills we wouldn’t get a pass from you! ### 1/5 — Incompatible *2022-12-28* App doesn’t work just everyone else has mentioned. ### 1/5 — Definitely a bug with the app *2022-12-14* Since the current update the app sends user back to App Store to only repeat the cycle ## Most praised reviews (7 highest-rated) ### 5/5 — LOVE! *2012-11-05* I love that BTES has given us another payment option! Not only can I pay my bill from my phone, I can also look at previous bills and manage my account! Great app! ### 5/5 — Love the alerts and reminders *2012-10-25* I love that I can sign up for alerts and push notifications to go straight to my phone and iPad that will notify me of my approaching due date and when my payment has been posted. ### 5/5 — Great for on the go! *2012-10-25* I really like that when I receive a text notifying me of my due date I can go in an pay my bill right away from my phone. I love that I get a payment notification that my payment was posted too! ### 5/5 — Great app! *2012-10-12* Great app from BTES! Love the convenience of being able to view my bill from my cell phone anytime. ### 3/5 — Guess What ? Baileyroxie it still gives the same results. *2023-04-14* 13 April 2023 john mrcum ### 2/5 — Also incompatible??? *2022-12-15* Does the same here, won’t let me update. ### 2/5 — Incompatible? *2022-12-02* I used to really like this app. It was easy and convenient. But, since the update, it keeps giving an error message saying it’s incompatible and that I need to update the app. My phone just ran an update last night, so I know the software is up to date. When I click ‘ok’ to update the app, it just takes me to the app in the App Store and shows that it is up to date already. I’m not sure what the issue is, but I even deleted the app and reinstalled it, and it still didn’t fix it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*