# Buildium — user reviews > 89 indexed App Store user reviews of Buildium by Buildium, rated 4.70/5 from 4,481 ratings. - Source: https://appshunter.io/ios/app/buildium/id1288105237/reviews - App overview in markdown: https://appshunter.io/ios/app/buildium/id1288105237.md - Rating breakdown: 5★ 3,781 · 4★ 424 · 3★ 122 · 2★ 46 · 1★ 108 ## What do users think of Buildium? Overall sentiment: negative **Pros** - 🔒 Secure platform - 👍 Helpful for small businesses - 🚀 Efficient for property management **Cons** - 🐛 Frequent crashes and glitches - 💸 Overpriced for the features provided - 🤖 Poor customer service and support - 🔑 Difficult to access account information - 🔍 Lacking important features for owners **Commonly reported bugs** - Constant sign-out issues - Tenant screening process unreliable - Incorrect tenant information displayed **Most requested features** - Ability to view rent payments and ledgers - Option to customize navigation menu - Improved photo upload functionality - Landlord/owner access to app features ## Newest reviews (18 of 89) ### 2/5 — Horrible service *2026-05-19, version 1.12.6* The platform itself is fine. A little technical, obviously designed by accountants, but fine and functional. The sales and service sucks. The first sales guy I talked to was pleasant, but wouldn’t leave me alone, and eventually spoofed a local number to get me to answer his calls. Bad start. Then signed up (away from him, on purpose) and was told about all these excellent service records and resources. Average time to respond back is 3 days. But fear not! If you pay double the price, you have the privilege of phone support, which is not available if you don’t pay for it, even though you pay a premium monthly fee. Probably not better options out there because every corporation is a steaming heap of garbage, but the service is truly horrendous here. ### 1/5 — Not functional *2025-08-01, version 1.11.12* Why are people giving this 5 stars? I can't even check a persons rent payments, only balance. Not a useful app ### 1/5 — Buildium Designers Have No Clue *2025-07-31, version 1.11.12* So many stupid design flaws in the mobile app show that the company software designers have no clue about how things are done and handled in the real world and render the mobile app a tedious headache. We have no choice but to migrate over to a different software as soon as possible. ### 1/5 — NOT AN APP *2025-07-04, version 1.11.10* It takes me to a website. I do not want that. I want an app. It’s NOT an app. Garbage. ### 1/5 — New update *2025-07-02* After the update, I am continually kicked out of it. Even while using the app, it shuts down and forces me to sign again. July 2. 15 times already today. ### 1/5 — Help *2025-05-14, version 1.11.5* One star ### 1/5 — Cyberspace Navigating Search for Accounts *2025-01-29, version 1.11* Are you prepared for unexpected twist in your ‘property management’ journey when ‘Buildium’ says try again…‽ ### 1/5 — Payment has been delay too much *2025-01-14* Verification on 11th about fund transferred, until now 14th still not appears in my account and this not the first time. Given that regular transfer never take this long ### 1/5 — Overpriced *2024-12-20, version 1.10.3* This is too expensive ### 1/5 — App needs to be Colorado compliant regarding late fees *2024-12-10* It’s been 3 years since the late fee laws changed in Colorado and Buildium still hasn’t been updated to comply. On a phone call yesterday with Buildium, I was informed that I needed to use the “suggest a feature” option to suggest this addition to the software and if it became popular enough it would implemented. I’m not sure why minimal compliance with state laws is a popularity contest, but nonetheless. I was shocked to see a 3 year old suggestion asking Buildium to become compliant with the late fee laws of Colorado!!! 3 years!!! ### 3/5 — Initially great but then *2024-11-13, version 1.10.1* I love all the functions and reports and clarity. But as my property manager adds work orders and request payments for maintenance done. I’m not able to use the app to see this stuff. I have to login in non the website. ### 1/5 — All Sales NO substance *2024-10-12* A lot of Talk but NO Walk. This is one of the higher priced property management software's and their support is absolutely horrible. The only reason I haven't left yet is because i'm trying to rebuild my portfolio on another site. I called this past week again and sat on hold for over 30-minutes. This service can cost you thousands a year with all their add ons and no ne their to help. However, you can set up a meeting with one of their sales reps for any time of the day. Cadillac sales team and Hooptie support once they have your money. ### 1/5 — App vs Full Site *2024-05-16, version 1.9.49* The app is handy but having to constantly switch to the online login for when working remotely because there are so many features not available in the app. ### 2/5 — Used to be great. But they changed. *2024-04-17, version 1.9.47* they no longer offer background checks. We have to leave the platform to do it. It’s too bad. ### 2/5 — Buildium Designers Have No Clue *2024-04-13, version 1.9.47* So many stupid design flaws show that the company software designers have no clue about how things are done and handled in the real world. We are excited to migrate over to a different software as soon as possible. ### 3/5 — Could be better *2024-02-17, version 1.9.44* Great app as a hole but glitches from time to time… and the contacts don’t sync which would make contacting applicants and tenants easier. ### 2/5 — Making requests is a pain. App bails on draft messages *2024-01-20, version 1.9.43* Landlord here - When trying to make a request to the apartment managers. - First screen to make a title, then click next - Next screen where I have to click again to make a description, or a different click to add an attachment, - In description click to go back so I can add an attachment, then click attachment, then attempt to give app permission to the photo I want add, when I go back to the builium app it reverts to the home screen and deleted the request I just drafted… So I have to re-craft the whole thing. Seriously? What are you writing in VB? ASP.net? REQUESTS have title, text, attachments. THERE BASICALLY AN EMAIL. Just copy gmail’s compose interface. It’s freakin’ easy. There are demos on the web that get you inter-device chat with pictures in an hour. I’m sure you can update the interface by sometime Feb 2024. I’ll be watching. And if I don’t see improvements, maybe I’ll make a competing app. ### 1/5 — Complicated customer service *2024-01-11, version 1.9.43* Requests for support are always in a ticket form and you never get to communicate with anyone who can actually fix a problem or issue. I have been waiting almost a month for a ticket to be resolved and they have disconnected service in the meantime. Not reliable for doing business. Especially at the cost of 2,000 a year. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ancient functions *2026-06-28, version 1.13* Cannot access 95% of functions via app. Mobile web is just as bad. Desperately needs an update. ### 1/5 — Garbage *2026-06-13, version 1.12.7* Garbage app. 0 stars and I wouldn’t use it if my broker hadn’t already pay for it. Limited in what you can do. And you can’t do much on their website either. Spent half an hour trying to send a lease agreement with 3 signatures the page can’t do a simple page scroll without deleting my form. I still haven’t sent it yet. I gotta go home and do it on my laptop. ### 1/5 — SLOW PAYOUT *2026-05-12, version 1.12.6* I am thoroughly disgusted with this app. ### 1/5 — App won’t let me log in *2026-03-30* Just created a new account. Website works fine, but app won’t let me log in. Will update my review if/when it gets fixed. ### 1/5 — User Friendly *2026-03-29, version 1.12.5* App isn’t intuitive enough. Doesn’t appeal to the typical user and is not user friendly. This app should undergo a major overhaul and modernize the functionality to become easier to use and understand. ### 1/5 — Falls short *2026-03-25* Falls short on expectations ### 1/5 — Getting started *2026-02-27* The first guy helped us get started and was great. Since then our only phone call with them was to go over the site. Which helped as well. But we were told our property wad gonna be listed in 10 days. It’s been weeks and our property is not listed. We have emailed and called. And every response we get is saying sorry it will take 7 days. That is ridiculous. We are trying to setup our business with your app. And this is the result. Unprofessional and no communication for people who are trying out a new business. ### 1/5 — Limited access to information *2026-02-04* This app is essentially useless when attempting to search for data remotely. Anytime I have searched the app for needed information while away from my desktop, it has proved to be a waste of time as this app only offers very limited data from your entire Buildium profile. ### 1/5 — Horrible App. Extremely inconsistent. *2026-01-16, version 1.12.2* This is a horrible app. My property manager doesn’t respond on time. I’m always locked out and have to update my password even though I access the app regularly. Beware before downloading. If your property manager is using this app I’d be cautious going forward! ### 1/5 — Allowed Tenant to dispute charges after I evicted them and never asked if it was valid *2025-08-17* I had to evict the tenant for no payment 2 months after they reversed charges made to Buildium for the deposit. Well, they’ve been out about two weeks now and disputed this charge for $219 and Buildium gave it to them. I’ll call Monday and find out what protections they give us is paying customers. Which from the looks of it isn’t anything.. consider considering the total amount that they have reversed and disputed is about $2000. ## Most praised reviews (10 highest-rated) ### 5/5 — Great property management app *2026-01-17* Loving this app and the platform. Made my life so much easier. Never had an issue. ### 5/5 — App keeps crashing *2025-06-30, version 1.11.9* Every time i go to make my work order updates the app keeps crashing or signing me out ever time I leave the app I’m having to sign in every time since the update ### 5/5 — Review *2023-10-19, version 1.9.39* Great site for landlords ### 5/5 — Excellent Service *2023-07-24, version 1.9.35* Buildium has been very helpful with my business. ### 5/5 — W. H k. C gym we v *2023-07-06, version 1.9.34* n uya v sc. i rbc w uuwgophnc q tee ge e f w. ww cewgg k bt ### 5/5 — Works for any sized business *2022-12-16* I only have a handful of properties, but the ease of access and my ability to clearly communicate with my tenants, is just tremendous with this app and website environment. The app is a great lightweight extension of the larger app, customized for my in site work. It’s great for the tenants to see my taking notes and pictures that they can also add to, in order to make a work order that everyone believes in and can get behind. ### 5/5 — Mike Dani *2022-09-02, version 1.9.19* When you delete a task it won’t come off. When you renew your screen. ### 5/5 — Amazing app! *2022-05-26* I’ve amended my review. They updated the app and added the missing features. I’m very impressed! My old review is below: The most important info I want to see is hidden behind menus. I’d like if the total tenant balance due was front and center when the app opens as well as the amount that has been collected so far. Also list the number of tenants that have paid vs the total. It would be far more useful with these features. It wouldn’t be so bad if the site was responsive so at least I could use it on my phone instead of this app but it isn’t currently. It’s a real shame because the tenant app is quality from what I can tell, and it wouldn’t take much to fix the issues with this app. - - Update: after the response from buildium I’ve amended my review and adjusted the star rating. If they add the ability to have the payments screen show up first it’ll be 4 stars. If they allow us to set a default sort for the payments screen to be highest balance first it’ll be 5. - Update 2: they fixed an issue I reported in the last release. Very happy with their quick response. Increases my confidence that they’ll address the rest of the issues soon! **Developer response:** Hi There, Thanks for feedback! We are working on creating the ability to customize the bottom navigation bar. This would give you the option to make the payments screen the first thing you see when you open the app. Stay tuned! ### 5/5 — Game changer *2020-03-25* Buildium changed my life and organized my business!! ### 5/5 — Great app would like to see... *2020-02-19, version 1.4.3* App is great the only thing I would like to see them add to it, is to be able to add work orders thought the app. It would be nice to be able to a sign the work order a person. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*