# Bullet Echo India: Gun Game — user reviews > 20 indexed App Store user reviews of Bullet Echo India by KRAFTON Inc, rated 4.54/5 from 1,592 ratings. - Source: https://appshunter.io/ios/app/bullet-echo-india-gun-game/id6474101011/reviews - App overview in markdown: https://appshunter.io/ios/app/bullet-echo-india-gun-game/id6474101011.md ## Newest reviews (1 of 20) ### 4/5 — Crashing *2024-08-17* With the current update when u try closing down an offer window the game crashes down instantly and even when I tried to clear cache or reinstall even multiple times the issue persist please look into this bug asap **Developer response:** Can you please retry and let us know at bulletecho_india_support@krafton.com if the problem still persists? ## Most critical reviews (10 lowest-rated) ### 1/5 — Progression filled with in app purchases. Zero support regarding account restoration. *2025-10-20* I started playing Bullet echo again after a long time. My old account was not restored, which had a lot of purchased items in it. I contacted support team. After a long chat they said that they are working on restoring my purchases.(Do not know if ‘they’ are bot or human.) So, I started to play the game from scratch. I remembered the tactics of the game. I progressed to the golden league. A week passed since the promise from support of restoration of my account. So I decided to stop watching adds. This game is based on the loop of playing a round for a minute and then watch a 30 to 50 second add to double, triple or quadruple the reward I got(as every other free mobile game these days.). I realised it after breaking the loop(not completely though) Soon I realised that the progression of my characters significantly slowed down when I stopped watching adds. This game not only sells cosmetics but is also a pay to win game. The attributes of heroes in this game need particular currency to upgrade. The currency you get by playing the game is in a meagre quantity. Without watching adds or paying to buy a chance to win more items or straight up buying the item, one cannot progress their heroes to stand a chance against those who are paying to win( and you encounter a lot of those players as you progress to higher league. I also felt excitement when I made my first purchase (a hero name Tess). I had the upper hand. Games like PUBG or Fortnite sell a bunch of cosmetics but they do not have a progression system to increase attributes, but Bullet Echo limits rewards for those who do not purchase or do not watch adds. Update: About that issue of account restoration, support says they can’t help because I forgot to write down my player ID because I somehow knew my account was gong to be lost in the future. And this is a rage review. ### 1/5 — This game is lagging a lot *2025-07-21* I’ve been playing this game for almost a year now and never had a lagging issue but now it is lagging a lot. Which is affecting my gameplay. I already conveyed my issue through karftan-India support but they gave me same scripted message again and again. I also wrote a review on google play store and they asked me report the issue to bulletecho-India-support which I did and still there was no response from their side I have stopped playing this game now because they are not competent enough to resolve my issue. After so many efforts and progress of my game it is hard to lose something like this. I am done with this game now. **Developer response:** Hi, we are sorry to hear the game is not working on your end. May we inquire about what you've experienced? Please contact our customer support at bulletecho_india_support@krafton.com to resolve it as soon as possible. Thank you! ### 1/5 — Awesome Game. Terrible Infra *2024-11-30* This is an awesome game hosted on the worst infrastructure possible. There are constant server lost connection issues and it is getting on my nerves. As this game is all about grinding as much a possible. I was grinding despite of all the bugs and connectivity issues which can throw you out of an ongoing game at any moment and I was 3rd in One week contract. Then this morning i invited my friend to team as someone has taken my 3rd position and made me 4th, so it was time to grind and take my place back, obviously because the 3rd position reward is much more valuable than top 5% reward, and the server connection lost issue started popping up (which is another bug in this game where server refused connection sometimes when in team and you wont be able to login also after that) and it was so bad that I couldn’t login for 5 hours and the contract ended, me being in top 5%. It’s so frustrating who is grinding throughout for the rewards and in last got merely rubbish items. I spent almost 7-8 hours/day for the whole week grinding for that. Sometimes more. Now who is going to compensate for that, huh? Krafton, if you do not how to host a competitive shooter, just don’t! **Developer response:** Hello there, can you please contact us at bulletecho_india_support@krafton.com so we can try to help you? Thank you. ### 1/5 — Fraud! *2024-05-16* I hope the developers see this ! Yesterday I uninstall the game and reinstalled it because there’re some glitches i was stuck on loading screen and guess what all my game data was gone they told me to create a new id , I tried to contact them no response they are not giving proper response to me i made so much progress and purchases in game guys if you can’t retrieve it then refund me ! You shouldn’t behave like this not good ! **Developer response:** Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately. ### 1/5 — Poor support for saving and restoring account *2024-04-15* I had to reinstall the game as it was not loading at all. My other phone could ran it just fine at the same (both iPhones). To my surprise, the game did not prompt me to restore the account after tutorial completion. Worst part is I had to go to in game chat support to request for this. Even then, things don’t get resolved. With a game of such scale, atleast we expect someone to be available to support players with minimum response time. Lastly, I have sent an email to the official support email id given in other reviews (response). I hope my account gets restored soon otherwise I will never install the game or would want to again spent countless hours, which I already did since launch in India. And please improve the account saving and restoring process so that other players don’t have to go through the same pain. **Developer response:** Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately. ### 2/5 — Worst help and support *2025-07-19* Worst help and support system i am messaging to them from last week that i am having a severe ping issues i have done everything that they have told me to do Then i texted them again that it’s not working but they didn’t replied to it till today it’s been more than a week since i texted them at least give me a solid answer if you having your server problems just tell that to the players so at least they don’t get frustrated with there wifi and mobile data Please resolve it,This is so frustrating i am playing since last year i have made a huge progress i do not want to leave this game but if this continues to happen i’d have no choice left! **Developer response:** Hello,Could you please send us more information about your issue? You can contact us at bulletecho_india_support@krafton.com. We'll be happy to look at this for you. Thanks! ### 2/5 — App crashes *2024-06-26* Been playing this game for over a month now, have spent money on few purchases. But from yesterday whenever I try to open shop the app crashes, so came to read reviews if anyone else is facing the same issue. But now I’m afraid to reinstall the app as someone lost his account in the process **Developer response:** Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible. ### 2/5 — App Crash Frequently *2024-05-29* I have been an avid user of this app, but lately, I am extremely frustrated with its performance. The app crashes frequently, pushing us out of the game completely. Unlike BGMI, where once you're kicked out, you can't rejoin the same game. Instead, we are forced to start a new game, which is incredibly frustrating. This bug not only disrupts the gaming experience but also breaks our streaks, making all our efforts go to waste. It's disheartening to see progress wiped out due to a technical glitch. Please prioritize fixing this issue. The app has great potential, but until this problem is resolved, it significantly hampers the user experience. I hope the developers address this as soon as possible to restore the app's reliability and enjoyment. **Developer response:** Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible. ### 3/5 — Frequent Abrupt Closures *2024-08-17* I’ve been using this app for a while, and while it has some great features, I’m increasingly frustrated by its tendency to close abruptly. This issue occurs frequently, which annoying. I’ve tried reinstalling the app and checking for updates, but the problem persists. It would be great if the developers could address this stability issue to improve the overall user experience. **Developer response:** Hi, we are sorry to hear the game is not working on your end. May we inquire about what you've experienced? Please contact our customer support at bulletecho_india_support@krafton.com to resolve it as soon as possible. Thank you! ### 4/5 — Game Runs Perfect on My IPad 9th Gen except one thing *2024-12-20* Everything is good about this game. Except that recently this game doesn’t run in Game Mode on my iPad which is currently running on iPadOS 18.1.1 For other games it’s working fine in game mode, but I don’t know why this game is not recognised as game on iPad. I request the developers to look into this. That’s the only reason I gave it 4 stars. **Developer response:** Hello, Could you please send us more information about your issue? You can contact us at bulletecho_india_support@krafton.com. We'll be happy to look at this for you. Thanks! ## Most praised reviews (9 highest-rated) ### 5/5 — Server issue *2026-01-19* This game is real really good I have played this game for nearly 2 years and enjoyed a lot , never had any problem but from last 2 or 3 days I’m facing connecting issue despite having a good internet connection which is very frustrating. In between of the game when I am playing any matches it shows server is not working and due that I loose my matches. Otherwise the game is good ### 5/5 — HERO ISSUE *2025-09-06* Dear Bullet Echo Support Team, I hope this message finds you well. I am writing to report an issue I recently experienced in the game. While opening a battle chest, the reward screen clearly showed that I had received the hero Blizzard. However, after checking my hero menu, I noticed that Blizzard is not available or showing up there. This seems to be a technical issue, and I would appreciate your assistance in resolving it. Could you please help me restore the Blizzard hero to my account? Thank you for your time and support. I really enjoy playing Bullet Echo and look forward to your help in resolving this matter. Best regards, IND-KNPY9EM **Developer response:** Hello,Could you please send us more information about your issue? You can contact us at bulletecho_india_support@krafton.com. We'll be happy to look at this for you. Thanks! ### 5/5 — Network problems *2024-07-18* Game doesn’t work with wifi connection and goes with mobile network **Developer response:** Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible. ### 5/5 — App crashing when clicking on shop *2024-06-26* My app is crashing as soon as I click on shop. Not sure what to do here. **Developer response:** Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible. ### 5/5 — Ping Issues *2024-05-30* I love the game, it’s fun to play and quick matches are way to go with my busy schedule! Thank you for the game but please fix the ping issues, it’s causing alot of problems while playing. I have a very much stable network. **Developer response:** Hi, we are happy to know that you like our app. Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible. ### 5/5 — Game Login *2024-05-22* Just after the update I can’t login to the game and it says profile not found ? Have invested my money in the game for better experience and this is how its stuck now???? Please fix the issue ASAP **Developer response:** Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately. ### 5/5 — Didn’t get my items yet. *2024-05-05* I bought premium pass first and then bought premium pass plus but didn’t get my pass plus .. and waited almost 24 hours by now.. no where in talk to customer support in game. Other than than I am actually enjoying the game. 5 stars for that. *edit- got my refund after 24 hours and repurchased the bundle . **Developer response:** Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately. ### 5/5 — Restore process is not working *2024-04-24* I just install Indian version in my iPhone, but they are not prompting any kind of restore process to my old data.. please resolve this issue and provide my old data **Developer response:** Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately. ### 5/5 — Same old problem *2024-04-04* Same Old glitches and problems like in Global Bullet Echo. Keep crashing and character always stuck at corner of everything. Unfair Match matching **Developer response:** Hello, thank you for your feedback. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*