# Buona — user reviews > 210 indexed App Store user reviews of Buona by The Buona Companies, LLC, rated 4.78/5 from 11,789 ratings. - Source: https://appshunter.io/ios/app/buona/id505713984/reviews - App overview in markdown: https://appshunter.io/ios/app/buona/id505713984.md - Rating breakdown: 5★ 9,426 · 4★ 752 · 3★ 229 · 2★ 96 · 1★ 236 ## What do users think of Buona? Overall sentiment: positive **Pros** - 👍 Great customer service - 🍔 Delicious food quality - 🙌 Consistent and reliable - 💨 Fast and efficient service **Cons** - 🐛 Order customization issues - 🔍 Difficult to navigate app - 🤔 Inconsistent rewards program - 🕰️ Delivery time and accuracy problems **Commonly reported bugs** - Login and account migration issues - Persistent notification bugs - Unreliable app performance - Incorrect order fulfillment **Most requested features** - Add Apple Pay support - Improve app UI and UX - Streamline rewards program - Enhance order tracking and status ## Newest reviews (12 of 210) ### 4/5 — Offensive Big Screen Show *2026-08-14, version 28* Underwear and scantily clad adults on big screen during Dinner Hour, Thursday opening week in OC WI😳 We think you will show good, better, Buona!🫣 ### 4/5 — Misleading promotion *2026-07-09, version 28* I received a notification from the app that pizzas were $7.99. I came into the store and my pizza rang up $9.99 before any add ons. ### 3/5 — Fries and more *2026-07-04, version 28* Wanted well done fries . Had to redo. Fries are small pieces. Had to stop eating my Beef So the fries could come back from fryer. Wanted beef baptised. Not close but I ate it that way . Cashier and manager very nice . Table person cleaning very nice and attentive. ### 3/5 — Food never an issue. It’s always been a poor operating app *2026-06-16, version 28* The protein bowls are delicious and so is every thing else. I just can’t eat the other items due to the salt content. I would like to see more reduced sodium items on the menu. The app seldom works correctly for me and I have to go in and speak with a human, which isn’t a bad thing but sometimes less convenient. ### 2/5 — Spam potential *2026-06-15, version 28* App gives hackers ammo by asking many cross reference abilities like ability to access other apps etc bad potential ### 5/5 — big order *2026-04-09, version 28* handled brilliantly ### 5/5 — Food *2026-03-28, version 28* Always good food ### 3/5 — No Tomatoe *2026-03-18, version 28* I ordered a burger and fries. The only custom order was no tomato was right on the receipt and there was tomato and a very sad disgusting looking tomato it was. ### 5/5 — H Meares *2026-03-16, version 28* Wow! Raised in Chicago and been away for far too long. I had forgotten how perfect an Italian Beef Sandwich is dipped in gravy! The fries, the onion rings, the MENU! Worth the drive over from Shelbyville! My childhood came rushing back to me with one trip to Buona’s! Thank you for bringing this great food here! ### 5/5 — Salads *2026-03-12, version 28* The chicken crispy salad taste so good ### 5/5 — Great Buona Beef *2026-02-22, version 27* Rivals the best ! ### 5/5 — PizzAAH!!! *2026-02-19, version 27* Supreme Pizza is our favorite! So glad that Valpo Buona Beef finally added pizza to menu. When it opened we questioned why it didn't offer pizza. Answer given was that it slowed things down. Glad that pizza now on menu! ## Most critical reviews (10 lowest-rated) ### 1/5 — review 08/15/2026 *2026-08-15, version 28* stood at the counter to long. one employee walked past me twice. didn’t even acknowledge my presence. Almost walked out before the manager apologized for the holdup. ### 1/5 — Poorly Designed *2026-07-14, version 28* This app is one of the worst. It’s difficult to use for ordering through the app because of the crossover use with other restaurant chains and passwords setup with those restaurants then interfere with each other. This causes further problems with from using any of their restaurant apps utterly making them useless. ### 1/5 — Membership *2026-06-26, version 28* Don’t let me sign up new account because of the used phone number. My old email is no longer active. ### 1/5 — No log in page *2026-06-24, version 28* I’d probably visit Buona more if the app worked. When I try to log in, a page that requires my phone and DOB pops up. If I fill in the info it tells me the phone number has already been used. Yes it has, it’s mine. I cannot get around the page. Delete the app and reload it. Get a log in Page. Put in my info and it goes back to that same page that requires my phone and DOB. This has happened for ages. Maybe it doesn’t like iPhones? Annoying. ### 1/5 — Forgot item *2026-05-23, version 28* Didn’t receive fries ordered with the two regular beef sandwiches. ### 1/5 — Manager *2026-05-22, version 28* Went to Hillside location-BOGO was on screen in store -Already placed my order went back to register and was declined to get my free beef. Manager and several other employees came over and refused to help-Why advertise if you can’t deliver to a loyal customer 🤔?????? ### 1/5 — App is Broken *2026-03-26, version 28* Can’t sign up and change phone number, won’t let you log out or reset. ### 1/5 — Broken If you already have an account *2026-03-21, version 28* I cannot open the app due to the opening screen requiring me to input my phone number, since I already have an account it only spits out an error stating “account already exists” ### 1/5 — Freakin’ SLOW *2026-02-16, version 27* Couldn’t you put a faster person on the register?! Or open another when they are working? I will probably not be back. ### 1/5 — Hot dog quality *2026-02-09, version 27* Both hot dog buns were stale and hard I ## Most praised reviews (10 highest-rated) ### 5/5 — Sub sandwich *2026-08-23, version 28* Very good juicy and tender way better than expected ### 5/5 — Rainbow *2026-08-01, version 28* Best Ice cream ever ### 5/5 — Buona *2026-07-23, version 28* Love, love, love Buona!!! ### 5/5 — Baptize Me! *2026-06-30, version 28* This sandwich was delicious! My husband got the hot peppers and I got sweet. Both were delicious. Baptize the sandwich… be blessed ### 5/5 — New favorite! *2026-06-22, version 28* Cute place and really good food!! Service was great as well Eva was super nice and everyone was welcoming. ### 5/5 — Best beef in town *2026-06-18, version 28* Best beef in town ### 5/5 — Good food *2026-06-02, version 28* Food was hot and as ordered. ### 5/5 — N.A *2026-05-17, version 28* Great food at a great price!! ### 5/5 — Customer Service *2026-05-10, version 28* Excellent ### 5/5 — Great food. *2026-04-17, version 28* Always quick and hot. Not to mention amazing beefs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*