# Burger King India — user reviews > 85 indexed App Store user reviews of Burger King India by Burger King India Private Limited, rated 4.80/5 from 356 ratings. - Source: https://appshunter.io/ios/app/burger-king-india/id1516627543/reviews - App overview in markdown: https://appshunter.io/ios/app/burger-king-india/id1516627543.md - Rating breakdown: 5★ 310 · 4★ 31 · 3★ 5 · 2★ 4 · 1★ 6 ## What do users think of Burger King India? Overall sentiment: negative **Pros** - 🍔 Delicious burgers & food - ✨ Good quality food - 😋 Yummy food - 👍 Polite & friendly staff - 🚀 Quick service - ✨ Great offers & discounts - 👍 Convenient app for ordering - 🍔 Customizable orders - ✨ Smooth checkout process - 👍 Good taste - ✨ Nice app - 👍 Great value for money - ✨ Amazing experience at specific outlets **Cons** - 😞 Extremely poor delivery experience - 😞 Delayed orders - 😞 No delivery partner assigned - 😞 Order cancelled without reason - 😞 Non-existent customer support - 😞 No response from store - 😞 App is unreliable - 😞 Poor communication - 😞 No refund or delayed refund - 😞 Payment deducted, no order delivered - 😞 App is slow and buggy - 😞 Redundant orders created - 😞 Restaurant cannot trace order - 😞 Unhelpful FAQs and support - 😞 Zero accountability - 😞 Frustrating user experience - 😞 Poor rider allocation - 😞 Lack of transparency - 😞 Pathetic service & management - 😞 Misleading app status - 😞 Money-grabbing platform - 😞 Unethical service - 😞 App crashes frequently - 😞 Incorrect contact numbers - 😞 Fake coupons - 😞 Order marked delivered but not received - 😞 No cancellation option - 😞 Cold or soggy food - 😞 Unwanted items in order - 😞 Flat drinks - 😞 Oily food - 😞 Hygiene concerns - 😞 Forced to download app - 😞 Inconsistent quality across outlets - 😞 Payment issues (card/UPI not accepted) - 😞 App doesn't serve certain locations - 😞 App doesn't update crown count - 😞 Unable to login **Commonly reported bugs** - App crashes and shows a blank white screen - Payment deduction without order confirmation or bill - Order marked delivered but not received - App shows 'we don't serve at your location yet' error - App glitches preventing login - App doesn't allow dine-in orders - Payment page only allows wallet payment, no card option - App freezes on payment gateway - Tracking details not showing - Order status not updating - Issues with crown count not updating after purchase **Most requested features** - Improve customer support responsiveness - Implement instant refunds for cancellations - Provide accurate order tracking - Ensure timely delivery - Improve app reliability and fix bugs - Offer better communication regarding order status - Ensure all outlets are well-managed - Provide birthday Burger King caps as promised - Offer more milkshake flavors - Introduce seasonal desserts - Add more sauce options for chicken nuggets - Upgrade app to update crown count automatically - Allow location correction - Enable order repetition with a single click - Allow card payments on payment page ## Newest reviews (10 of 85) ### 4/5 — Customer service *2026-07-03* Urvashi is excellent team member very quick service **Developer response:** Thank you for your valuable feedback. We look forward to serving you again! :) ### 1/5 — Great offers but the app is bottlenecking the user experience *2026-04-11, version 7.7* Running iOS 26.4.1.(App version 7.7) The deals and menu variety are excellent, but the app itself is a major bottleneck. Even on a solid 5G connection, it constantly glitches out and claims I’m “offline.” Attempting to verify or refresh leads to a “too many requests” error that locks you out for 30 minutes. The further you go into the process (especially tracking), the more unstable it becomes. It’s frustrating when the software prevents you from actually using the service. ### 1/5 — Sad service *2026-04-03* very disappointed with the service **Developer response:** Hi, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it. ### 1/5 — Worst Service Experience – No Delivery, No Support, No Accountability *2026-03-24* I am extremely frustrated and disappointed with the unacceptable service provided. I placed a food order at around 1:30 AM, and despite waiting for over 90 minutes, no delivery partner was assigned. There were no updates, no communication, and ultimately order cancelled from store end, leaving me without food in the middle of the night. What’s even more shocking is the complete lack of customer support: • I have already raised a complaint via your official email, but there has been no response at all • There is no way to connect with customer care — no call support, no proper chat assistance • The FAQs and support options in the app are useless, generic, and do not help resolve real issues This clearly shows a complete failure of your customer service system. This experience highlights: • Poor rider allocation and order handling • Zero communication and transparency • Non-existent customer support • Extremely frustrating user experience I trusted your platform, but this incident has completely destroyed that trust. This is not just bad service — this is a complete breakdown of customer support and accountability. **Developer response:** Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance. ### 1/5 — Order cancelled without instant refund *2026-03-22* I placed an order through your app and waited nearly 50 minutes, only for it to be automatically cancelled by the store. When I called to understand what happened, I was told there was no delivery partner available to pick up the order. What’s worse is the refund process. I received an automated message saying the refund will take up to 7 days. That’s honestly unacceptable. The order was cancelled from your end so why should I, as a customer, be the one dealing with the inconvenience? Why isn’t the refund processed instantly in such cases? What if I were a student or someone on a tight budget who just used their last bit of money on this order? This entire experience is extremely frustrating and disappointing. **Developer response:** Hi Jibin, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it. ### 1/5 — Order Cancellation and Poor Customer Service *2026-03-15, version 7.7* I placed an order for burgers and the estimated delivery time was 40 minutes. After waiting, I received a notification stating that the order had been cancelled. When I contacted the branch team to understand the reason, I was informed that the order was cancelled because no delivery partner was available. It is very disappointing that the order was accepted in the first place if there was no delivery person available. When I asked for clarification, the staff did not provide a proper explanation and responded in an irresponsible manner. ### 1/5 — Worst Ordering Experience *2026-03-04, version 7.7* Very disappointing experience with the app. I placed an order through the app and waited for almost 1 hour with no updates. After all that time, I received a call from the restaurant saying their server was down and no delivery person had been assigned. They then cancelled my order. This is completely unprofessional. If there are server issues, customers should be informed immediately instead of being kept waiting for an hour. It shows poor app reliability and poor order management. Extremely frustrating experience. I hope Burger King improves their system and customer communication. ### 1/5 — No delivery *2026-02-26, version 7.4* I ordered from burger king app but didnt get delivery for hours, tried calling them but they kept on repeating that delivery rider is not available and asked me to cancel the order instead!? What kind of service is that? Later on asked me to order from zomato or swiggy. I mean what’s the point in keeping the delivery feature on the app if you are going to ask the customer to order from a third party app. Also when i asked them to cancel my order, they didnt do it for hours even after i called them multiple times. ### 1/5 — A Complete Disaster of an App – False Promises and Zero Reliability *2026-02-16* This is hands down one of the most useless and poorly managed food delivery apps I have ever used. Almost every single time I place an order, something goes wrong. Orders don’t get delivered, deliveries are delayed endlessly, and there is zero accountability. The app shamelessly takes payment upfront but fails to deliver basic service. Charging customers first and then not delivering the order properly is unacceptable and feels like a complete disregard for customer experience. The “30-minute delivery” claim is nothing but a marketing gimmick. It is rarely, if ever, honored. Orders go far beyond the promised time with no proper updates or communication. Even when the delivery partner supposedly picks up the order, the live tracking is a disaster. The map freezes at one location and doesn’t update, leaving customers clueless about where their food actually is. Customer support is equally disappointing. Responses are either delayed or unhelpful, and issues are not resolved properly. This app reflects extremely poor management, poor technical development, and poor customer service standards. If this is the digital experience representing the brand, it seriously needs a complete overhaul. Completely unreliable. Completely frustrating. Completely unacceptable **Developer response:** Hi Yash, we never intend to provide such an experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance. ### 1/5 — Pathetic service and management *2026-01-28* Hi, I’m from Kanpur UP, I’ve booked a birthday party in your Z square mall outlet on 22nd January. I’ve made the reservation 5 days prior. In which the store manager has informed that I’ve to pay 1500/- as the space charges for birthday party. When I’ve reached there on the booking day, there were no proper arrangements. We’ve to keep on calling again n again for the service person. Delay in response, no one was even bothering that we are calling again and again , store manager has assured me on the day that he’ll provide the birthday Burger King caps to every kid but no single cap given stating that we don’t have the caps then what’s the point of making reservation prior. No glass of water given, we’ve to keep on chasing everybody there. it was my son’s bday and i felt so embarrassed my guests were there no response from the team. They’re like ma’am we do like this only, then you guys should informed all these things. Would like to highlight these things to everyone. **Developer response:** Hi Vedika, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Service *2026-07-29* I have ordered the food from Burger King app and waited for delivery of items. After 1 hour wading from ETA time no response or message received, same message shown on the ordering tracking status on app. I called the store and they have behaved rudely and not provided any response and told we don’t have rider and cut the phone. Is this is the way of treating the customer? I complained then on chat and then he called and told same thing staying it’s third party riders and we don’t know when he will pick up and delivery. Is this the way how Burger Kinngbis managing deliveries? I called again and ask him will my order will be delivered and he told me same story. No order delivered and I told to cancel this order and refund and he said he it will take 7 days while no change in status. How do I know refund is initiated? This is serious issue and I’m and surprised that this level of negligence Burger King is having. Cancel my order and refund my amount. I will also register this complaint on consumer forum. Very poor service. No option in app or to call or escalate the matter. Confirm me on my refund and get action taken on this so that no other person will be harassed with such situation. **Developer response:** Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance. ### 1/5 — Very disappointed service *2026-07-26, version 8.4* I am extremely disappointed with the service I have received. I placed my order on the 23rd, and it was cancelled directly without any prior information or notification. Today is already the 26th, and I am still waiting for my refund. This is highly frustrating and completely unacceptable. I have never experienced such a disappointing level of service before. I request you to please look into this matter urgently and process my refund without any further delay. ### 1/5 — Extremely disappointing experience with Burger King. *2026-07-07* I placed my order at 10:15 PM and waited nearly 40 minutes without any update. At 10:55 PM, I finally received a message stating that my order had been cancelled. By then, almost all nearby restaurants had already closed for the night, leaving us with no option to order food despite being hungry. To make matters worse, the payment was deducted from my account immediately, but even after two business days, I have still not received my refund. I also tried calling the number provided in the cancellation message to seek assistance, only for someone to answer and simply say it was the wrong number. That was incredibly frustrating and unprofessional. The lack of communication, delayed cancellation, unresolved refund, and incorrect customer support contact made this one of the worst food ordering experiences I've had. Customers deserve timely updates, reliable support, and prompt refunds when orders are cancelled. I sincerely hope Burger King improves its customer service and order management because this experience was completely unacceptable. **Developer response:** Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance. ### 1/5 — Need improvement *2026-07-02* I had ordered family meal waited for more than hours and suddenly after more than hour it’s shows order canceled without any reason without informing me and when I tried to contact customer care they not answered when i called available restaurant number which was Borivali East Burger King it is switched off now what should i do and I dont even known when i get refund and they are going to pay me back or not idk but this is happening first time with me it’s not expected Burger King kindly improve **Developer response:** Hi, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance. ### 1/5 — This app is for dine in only but not for delivery *2026-06-05, version 8.2* Yesterday I booked to order from Burger King app one was out for delivery but the delivery boy switch off his phone and one order was not picked up by any delivery boy I waited almost 1.5 hours and I called the restaurant many time but they said delivery boy order kha gya ek lene hi nhi aaya wait kro warna apne ap cancel ho jayega is this the value of Customer even till now didn’t got any refund of both of my order this app is not at all deserve 4.8 rating they took money in advance because there was no cod option and even won’t deliver u ### 1/5 — Totally pathetic app *2026-05-23, version 8.0* Absolutely pathetic experience with the Burger King app. Placed an order today, order number 2025, and my money got deducted instantly, but after that there has been zero update. No proper tracking, no response, no support. The only contact number available is switched off like customer support doesn’t even exist. This app is a complete mess. Customers are left helpless after payment is done. I’ve been trying to get information about my order for hours and there is literally nobody to contact. Completely unprofessional and irresponsible service. If you cannot manage orders properly, then stop taking customers’ money. At this point I just want my money refunded immediately. Return my money back for order number 2025. Worst experience ever with Burger King. Never ordering from this useless app again. ### 1/5 — Extremely poor delivery Experience and no Customer support *2026-05-15* Never ever opt for delivery through the Burger King application. I recently placed an order and selected the delivery option, but the entire experience was extremely disappointing. First, I had to wait around 45–60 minutes just for the order to be prepared. Even after the food was marked as ready, no delivery partner was assigned for another 10–15 minutes. Suddenly, I received a message saying that my order had been cancelled without providing any valid reason or explanation. What made the situation even worse was the complete lack of customer support within the app. There was no proper way to connect with support for immediate assistance, and the store contact number provided was switched off the entire time. Customers are simply left helpless after payment is made. This is one of the worst food delivery experiences I’ve had. Poor service, poor communication, and an unreliable application overall. Burger King seriously needs to improve its delivery management and customer support system. **Developer response:** Hi, apologies for the inconvenience. We want to know more and solve this. Request you to please write to us with your Registered Mobile Number at customercare@burgerking.in so our team can look into it. ### 1/5 — HSR BANGLORE worst branch *2026-04-28, version 7.9* Worst experience from the HSR banglore branch of burger king ,i had a order and paid for my order and 1 waited for 1 hour the order didn’t came and when i contacted the branch a staff took the call and said they don’t have any delivery partners in there branch as permanent staff and they assigned third party delivery partner and they and the third party delivery partner didn’t pick the call so they canceled my order and i order the food with the only money i had they are asking 7 working days to do a refund. So should i have to starve for 7 days . So shameful HSR banglore branch BURGER KING ### 1/5 — Poor customer service. Delayed order late night. App customer service is non existent. *2026-04-25* I placed an online delivery order from Burger King Vijayanagar Bangalore for the first time on the App. Placed and paid for order at 11:27pm. App showed delivery will be done in 30mins. The track order page showed ETA as 12:12am. Then the ETA changed to 12:18am. Now it’s 12:38am late night and the order is not yet picked up. Called Vijayanagar Bangalore branch multiple times. The branch is not picking up my call or it shows the line is busy. The customer service and grievance handling is abysmally poor. You just lost a customer. And i need refund for order not delivered after 1 hr 10 mins of placing it late at night. **Developer response:** Hi Sripadhu, we regret the unpleasant experience. Please write to us with your Registered Mobile Number at customercare@burgerking.in and our team will get in touch with you soon for further assistance. ### 1/5 — Worst experience *2026-04-23, version 7.9* This is the worst app ever, I have 2 orders and 1st order is showing still pending which is of jan month, especially vega city mall service is very poor neither they update the status in the app nor they communicate properly. The restaurant and the service is not in sync. Driver says that they have ordered the package however I have not received it and when I call the restaurant to ask about my order they say “ don’t order on this app (Burger King) please order in Swiggy or Zomato “ which shows the inconsistency and poor service by its own employees. Never order anything from Burger King. ## Most praised reviews (10 highest-rated) ### 5/5 — Nicee product quality *2026-08-13, version 8.5* Nice service all staff ### 5/5 — Review *2026-08-13* I forgot to order fries for my 2-year-old niece and requested a small portion from the staff since ordering again would take another 15 minutes and she was hungry. Instead of understanding the situation, one of the staff members directly refused and told me to place another order. Such a small request could have been handled with basic courtesy and empathy. Very poor customer service and honestly a really bad experience. Definitely disappointed. ### 5/5 — Vry *2026-07-07, version 8.2* Good ### 5/5 — Good *2026-06-25* Good **Developer response:** Thank you for rating us. We appreciate it. ### 5/5 — Nic staff *2026-06-07* Nic veggie **Developer response:** Thank you for rating us. We appreciate it. ### 5/5 — Superb Service Experience at Burger King Wagholi *2026-05-10, version 8.0* I had a great experience at Burger King Wagholi today. All the female staff members were extremely polite, supportive, and professional. They patiently helped me navigate the app, explained the burger options clearly, and guided me throughout the ordering process. Their helpful attitude and excellent customer service made my visit really pleasant. Truly superb service by the team — thank you for the wonderful experience. ### 5/5 — Bad experience *2026-05-03, version 7.9* It was my worst order ever, the staff was very bad and not very helpful, also they have their own misunderstanding in themselves, and I ordered three chicken burger they replaced it with fries I ordered two fries and they replace it with veg aloo tikki burger, and the shake taste awful it was some berry flavour but not, also like some kinda too sweet bubblegum. Worst worst experience ever!! Very disappointed with Burger King.😤 Will definitely not order again!! ### 5/5 — Issue with my Orders *2026-05-02, version 7.9* I have always ordered alot from Burger at mid night and always faced a issue of order getting cancel From the Kharadi , Pune Burger king Outlet they are trying to scam my Order . Missing the stuff that i order giving other orders that i dont even ordered . Plz take this serious dont let your permanent Customer ( me) let go away PLZ FIX THE ISSUES . THANK YOU . ### 5/5 — Ok *2026-04-27, version 7.9* Ok ### 5/5 — Great Service & Quick Experience at Burger King 🍔✨ *2026-03-04* I recently visited Burger King and had a really good experience. The service was quick, and everything was well-managed even during rush time. A special thanks to Adved for providing excellent service — he was polite, attentive, and made sure our order was served promptly. It’s always nice to see staff who genuinely care about customer satisfaction. Overall, great food and great service. Will definitely visit again! 🍔✨ **Developer response:** Hey, this made our day! Thank you so much for your constant love. Can't wait to see you again at Burger King. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*