# BurgerFi — user reviews > 164 indexed App Store user reviews of BurgerFi by WAIV, rated 4.80/5 from 7,034 ratings. - Source: https://appshunter.io/ios/app/burgerfi/id998939216/reviews - App overview in markdown: https://appshunter.io/ios/app/burgerfi/id998939216.md - Rating breakdown: 5★ 6,426 · 4★ 325 · 3★ 100 · 2★ 50 · 1★ 133 ## What do users think of BurgerFi? Overall sentiment: mixed **Pros** - 🍔 Great food quality - 👍 Easy to use app - 💨 Fast and convenient ordering - 🎁 Rewards program **Cons** - 🐛 App bugs and glitches - 🔍 Lack of customization options - 💳 Limited payment methods - 🕰️ Inconsistent order preparation times **Commonly reported bugs** - App crashes or fails to load - Rewards not properly tracked or applied - Delivery/pickup status not accurately reflected - Payment processing issues **Most requested features** - Add Apple Pay or Google Pay support - Improve order customization options - Provide order progress updates - Allow redeeming rewards through the app ## Newest reviews (12 of 164) ### 2/5 — App hard to use *2026-08-16, version 2025.8.5* This app is difficult to use. It doesn’t let you order a single, only doubles. It appears to upcharge when you are trying to change cheese types. It keeps losing my payment info. Love burger fi but not happy with the app. ### 3/5 — Slightly inconvenient *2026-04-23, version 2025.8.5* Screens not working must order online ### 4/5 — Fay was great! *2026-03-31, version 2025.8.5* The app didnt function well, so Fay was very patient and helpful ### 3/5 — No ApplePay *2026-02-04, version 2025.8.5* App needs ApplePay ### 2/5 — Buggy features *2026-01-17, version 2025.8.5* The reorder feature doesn’t work… ### 4/5 — Good app *2025-10-12, version 2025.8.5* My only issue with it is that I sometimes cannot order things such as the potato bun option or the Beyond Burger on the app, despite them being available at my location. ### 3/5 — App glitches *2025-08-30, version 2025.8.5* The app sometimes glitch or it won’t pick up when I make an order. ### 3/5 — Veggie burger *2025-08-23, version 2025.8.5* Taste good ### 2/5 — Mad *2025-08-21, version 2025.8.5* Downloaded for free fry- no fry! ### 2/5 — Not a fan of new app *2025-08-09, version 2024.10.21* The new app interface is a pain to use, but most importantly you can’t order a single cheeseburger or single bacon cheeseburger anymore unless it’s part of a family combo. I’m the only one in my family that eats a single and I don’t even always finish that. I like the idea of having the family combos as an option, but the AJ gles need to come back. ### 3/5 — Apple Pay please *2025-08-02, version 2024.10.21* Please enable PayPal or Apple Pay ### 4/5 — Need to get Apple Pay *2025-07-18, version 2024.10.21* Need to get Apple Pay ## Most critical reviews (10 lowest-rated) ### 1/5 — No WiFi *2026-08-09, version 2025.8.5* Hard to order online ### 1/5 — Guest is not guesty *2026-03-05, version 2025.8.5* So i download app, choose guest and still have to create account? Why bother to allow me to choose guest? ### 1/5 — App not working too well *2026-02-01, version 2025.8.5* Couldn’t redeem a free fry and couldn’t order urban style fries. Don’t know why???? ### 1/5 — Not tech savvy- pain *2025-12-29, version 2025.8.5* Place takes forever to make the food so I tried to use the App = is a pain. It is almost 2026 and you don’t have Apple Pay or android? Why having an app? ### 1/5 — Recent update makes app non functional! *2025-12-19, version 2025.8.5* Whatever the developers did recently made a good app suddenly a useless app. Bummer. ### 1/5 — Mikes order on the App *2025-10-13, version 2025.8.5* I just tried to order on my app on my phone to get the special two burgers two fries and two drinks for $22. You can’t make any edits to the hamburger online you cannot ask for no bun. You cannot add any toppings. Basically you have to buy it like it comes. The app is not user-friendly at all very difficult to use and order from it makes you wanna go into the store and just tell them what they want but the only way to get the promo is you have to use the app and I don’t think that’s fair they should be able to scan my QR code on my account and give me the coupon that you put out there Love the food, great hamburgers, great onion rings it’s just a hassle too order sometimes. ### 1/5 — Nightmare *2025-08-24, version 2025.8.5* The app is a nightmare you have to type forever everything and it takes centuries to get it done ### 1/5 — Awful *2025-08-23, version 2025.8.5* Would not let me set up account. ### 1/5 — I always have a little hope and then it’s taken away *2025-07-16, version 2024.10.21* This is the most frustrating app I’ve ever had. It never works for me. It’s either times out or freezes. I never get to order and gain a point. ### 1/5 — Avoid! Deceptive *2025-06-10, version 2024.10.21* This app is a scam! For starters, I registered the account you were supposed to receive free fries, but the registration details didn’t arrive until the next day and the offer was not applied to my account. Next, they sent me an offer that expired yesterday for a free single cheeseburger, however, when I tried to order this, a single cheeseburger is not an option offered on the menu. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-08-02, version 2025.8.5* Simple to use and easy to modify your order. ### 5/5 — The best burger *2026-07-29, version 2025.8.5* BurgerFi is the best one! ### 5/5 — Excellent *2026-07-15, version 2025.8.5* Enjoyed along with FIFA 2026 Semifinal with Arg Vs. Eng ### 5/5 — Clean & Delicious *2026-07-01, version 2025.8.5* Best burgers, chicken, and fries around! ### 5/5 — Extra Friendly and Helpful *2026-06-14, version 2025.8.5* The employees Christy and Ty at the PGA Burgerfi were super helpful and friendly after a lot of struggles with ordering on the app. :) ### 5/5 — Always great food and service *2026-02-08, version 2025.8.5* Great service here always. Great burgers and shakes as usual at BurgerFi ### 5/5 — Amazing food *2025-11-08, version 2025.8.5* Love this place ### 5/5 — Great burgers *2025-08-14, version 2024.10.21* Yes ### 5/5 — Amazing *2025-05-24, version 2024.10.21* Great Staff, helpful, super clean restaurant! Love this place. ### 5/5 — Food exceptional *2025-02-25, version 2024.10.21* I’ve eaten here many times in the past but today I came to pick up my birthday custard and a regular fries as a treat for being a new subscriber to their rewards program. What nice and generous freebies. Oh ya- their food is awesome! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*