# Burgerville Ordering — user reviews > 137 indexed App Store user reviews of Burgerville Ordering by Burgerville LLC, rated 4.77/5 from 10,342 ratings. - Source: https://appshunter.io/ios/app/burgerville-ordering/id1087442505/reviews - App overview in markdown: https://appshunter.io/ios/app/burgerville-ordering/id1087442505.md - Rating breakdown: 5★ 8,318 · 4★ 802 · 3★ 203 · 2★ 92 · 1★ 194 ## What do users think of Burgerville Ordering? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 👍 Convenient curbside pickup - 🤗 Friendly and helpful staff - 🍔 Great food quality **Cons** - 🐛 Buggy and unreliable app - 🤔 Confusing and unintuitive interface - 💳 Difficult payment options - 🚫 Missing features like Apple Pay - 🤷‍♀️ Inconsistent order fulfillment **Commonly reported bugs** - App crashes when trying to access rewards - Unable to save credit card information - Incorrect orders due to app issues - Online ordering not available at certain locations **Most requested features** - Allow use of physical gift cards - Improve reward redemption process - Add more customization options - Provide order status updates - Enable drive-thru ordering through app ## Newest reviews (14 of 137) ### 4/5 — Move that login checkbox first! *2026-07-16, version 5.1* Seriously you have the action button before the checkbox you must check to action the button. Incorrect UX flow. Put stats on how many people click the button before the checkbox! Gets me 100% of the time lol ### 3/5 — Battery sucker *2026-02-15, version 5.0* The app works fairly well but it has something going on in the background that consumes the battery. Looks to be something having to do with location polling. ### 4/5 — Love Burgerville *2025-10-26, version 5.0* Great people, great food! I have to say tho, that we weren’t fans of the Vampire Burger - the red onions weren’t carmelized… more like pickled - they and the arugula gave the burger a weird texture. Fries are always GREAT! ### 5/5 — Cool 😎 *2025-10-07, version 5.0* I like it. Only wish there was an easier way to look at the menu on the app. ### 4/5 — No pricing, no menu available to browse when closed *2025-08-23, version 5.0* Annoying that you can't see pricing. You lost a car full of people that wanted to order but passed due to non transparency. ### 4/5 — Decent *2025-08-22, version 5.0* Good app could use the ability to redeem and use gift cards in the app. Glad points don’t expire quickly like McDonald’s. Makes saving points not worth it ### 3/5 — Broken milkshake option *2025-08-07, version 5.0* I tried to order a milkshake and it only lets me order bliss. It says I have to pick milkshake or bliss, and yet there are NO options for regular milkshake, only bliss in small, med, and lg. my son will know it’s coconut and the $6+ up charge is a dead giveaway for anyone paying attention. Please fix this. My son is sick and that could have really made him feel better. 🥺 ### 3/5 — App is okay *2025-07-21, version 5.0* App works okay, but when you select dine in you cannot place order until you have a table number. Then some restaurants will bring your food to your table and some expect you to wait at the counter to pick it up. ### 4/5 — YUMM *2025-07-13, version 5.0* The onion rings are the BEST I’ve had in a long time! The chipotle mayo sauce is just like Red Robin’s campfire sauce with heat!! Burgers were good as well as the pub sliders with the pub beer cheese. Friendly atmosphere and great customer service! ### 2/5 — First Impression New Bend Burgerville *2025-07-08, version 5.0* Just visited the new Bend Burgerville which was hyped as the next hot place in Bend but was very disappointed in the burger . Greeting and service was excellent also the Walla Walla onion rings which might be the best in Bend but the burger for over $10 had a patty the size of a McDonald burger with the same taste. Bun was soft but the tomato did not look fresh nor did the lettuce and the bacon undercooked . Overall it was also served lukewarm . Need to study an In and Out Burger formula or you are not going to survive the burger competition in Bend . Wish you the best of luck ! ### 5/5 — New store, same great quality. *2025-07-07, version 5.0* Nolan in the drive-through was amazing. He’s kind he was quick. He made things happen for us and we really appreciated everything. The Bend store just started up and they’ve got a great team It seems already. ### 2/5 — No menu available to browse *2025-06-23, version 5.0* You would think, even if a store isn't open, you would want people to see the menu, if nothing else but to tempt them. In this case, no app is better than an app that is frustrating. ### 5/5 — The best *2025-05-29, version 5.0* Cheeseburger ### 3/5 — Prices are out of control!! *2025-05-16, version 5.0* $13 for 3 regular cheeseburgers! Your prices are out of control! ## Most critical reviews (10 lowest-rated) ### 1/5 — Rude customers service *2026-03-19, version 5.0* The young lady who was at the drive through asked me while I was ordering if I wanted any sauce I said yes! She ok if everything on the screen looks good. Please pull forward and I will have your total for you at the window. I said OK I pull forward. I finally get to the window. She gives me my drink. She gives me my food as she’s handing me my food, I ask if there a sauce is in the and I asked for extra napkins as my bag had sauce all over it. She says yes, as she goes to give me napkins. I look in the bag and I noticed that the sauce isn’t in there so she comes back with the sauce keep in mind I asked if the sauce was in the bag I didn’t ask her can I have sauce? I asked if sauce was in the bag she then returned to the window with two sauces and napkins, and says next time you will need to pay for those. And that they’re $.50 each I said I ordered them she says no you didn’t. I told her yes I did and told her that she asked me if I wanted sauce and I said yes so then she proceeds to say. oh, I’m sorry I must not have heard you. I said that’s fine if you didn’t hear me, but please do not call me a liar and have a nice day. Her response and telling me that I did not order something when I did was not very customer service like. ### 1/5 — Not happy *2026-03-10, version 5.0* Went for 65th Birthday ordered and we’re charged full price for the cheeseburgers when I asked why she said you could only order 5 things I said if you had told them me that I would have made it 2 orders for my husband and I she said their was nothing she could do about it and blew me off very unhappy that I was charged $3.20 more plus tax ### 1/5 — Orders vanish into the ether *2025-10-07, version 5.0* Submitted an order for later pickup, and the restaurant received it but it apparently never showed on their end, so I had to stand around waiting for them to make it anyways. If I wanted to stand around waiting, I wouldn’t have bothered with scheduling an order, would I? Waste of time. ### 1/5 — Cumbersome *2025-09-18, version 5.0* Way too cumbersome to navigate. Needs an order more button, too. You have to keep clicking the back arrow but it lands on the page asking you what location you want to order from. It’s just a very annoying app. ### 1/5 — horrific ui *2025-07-26, version 5.0* Can barely order with this. I could hire an indian dude off fiverr to make a better app for 20 dollars and a pack of newports. ### 1/5 — Chicken tenders *2025-06-26, version 5.0* The 4 piece chicken tenders was ridiculously small. One piece was maybe 1 1/2 inches in length. McDonald’s chicken nugget was as filling. Been a few years since we have eaten at a location. Tonight it was in Monmouth. Someone else got a Halibut sandwich. Small. The fries were good. Very disappointed. ### 1/5 — Cold fries *2025-03-08, version 4.3* They didn’t even try to make them fresh! ### 1/5 — $150 isn’t good enough for Burgerville… *2025-02-15, version 4.3* It’s insane that $150 wasn’t good enough for you people for a free 3 piece fish or chicken or whatever. But now it’s $170 and you get less…. Wow that really doesn’t sit well with me ### 1/5 — Can’t log back in *2024-12-10, version 4.3* When trying to log back in, it prompts me to enter my phone number again and then says it’s already taken. Guess I’ll just say goodbye to my points! ### 1/5 — Food *2024-11-03, version 4.2* I just wish it was more consistent every time I order if I order extra sauce it’s too much sauce then I have to order a side which is $.50 more on a $10 fish sandwich usually never always cold but I keep coming back don’t I? ## Most praised reviews (10 highest-rated) ### 5/5 — First Rewards Points *2026-08-10, version 5.1* Great Job! ### 5/5 — Best burger *2026-07-26, version 5.1* Best fast food burger chain IN AMERICA ### 5/5 — Love !!! *2026-07-08, version 5.1* loveee ### 5/5 — Great *2026-05-29, version 5.1* Great ### 5/5 — Friendly service *2026-04-30, version 5.1* The gal working was super friendly and engaging! ### 5/5 — I don’t like In-N-Out burger *2026-04-24, version 5.1* Always great Customer service at this Burgerville ### 5/5 — Fresh hamburger *2026-01-23, version 5.0* I got an original hamburger with all the fresh ingredients. So tasty. ### 5/5 — Great customer service ! *2025-12-11, version 5.0* Friendly & efficient staff & fresh food EVERY time at the NE Portland MLK location. Great job, thank you! ### 5/5 — Hometown goodness *2025-12-05, version 5.0* Haven’t grown up in Vancouver, Washington Burgerville was part of my childhood. They are as good now as they were then and possibly even better. I am so appreciate the attention to serving good food and the friendly employees. ### 5/5 — Always awesome *2025-10-17, version 5.0* Thanks for the sweet potato fries and pumpkin milkshake --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*