# Burjeel Health — user reviews > 80 indexed App Store user reviews of Burjeel Health by BURJEEL HOLDINGS PLC, rated 4.70/5 from 264 ratings. - Source: https://appshunter.io/ios/app/burjeel-health/id1603973269/reviews - App overview in markdown: https://appshunter.io/ios/app/burjeel-health/id1603973269.md - Rating breakdown: 5★ 228 · 4★ 17 · 3★ 1 · 2★ 1 · 1★ 17 ## What do users think of Burjeel Health? Overall sentiment: negative **Pros** - 🚀 Quick and easy appointment booking - 👍 User-friendly interface and navigation - 📱 Convenient access to medical records - 🔐 UAE Pass integration for faster login - ⭐ Smart filters for finding doctors - 📋 Ability to view prescriptions and health records - 🏥 Access to multiple Burjeel brands and specialties **Cons** - 🐛 Frequent login issues and crashes - 🔐 Requires login credentials every app launch - ⏱️ Slow performance and buffering - 📱 OTP delivery failures and delays - ❌ Server connectivity problems - 🔄 Constant app update requirements - 😤 Poor customer support responsiveness - 🚫 Login attempt rate limiting - 🔑 Automatic logout when app closes **Commonly reported bugs** - Login freezes or fails with UAE Pass authentication - OTP not received or arrives too late - App crashes during account creation - Server not responding errors - Lab reports not displaying despite being available - App crashes when booking appointments - Medication information not showing - Endless loading on mobile number entry - Automatic logout when app is closed - Password field not accepting iOS autofill suggestions - App doesn't open or shows connection errors - Inconsistent doctor availability between app and website **Most requested features** - Remember login credentials or biometric authentication - Download lab reports functionality - View radiology images in app - Integration with Apple Health for medications - Pharmacy booking/ticket system - Support for multiple users with same mobile number - Persistent login sessions - In-app complaint submission system - Automatic OTP filling from SMS - Better handling of international phone number formats ## Newest reviews (12 of 80) ### 3/5 — Availability *2026-07-13, version 1.12.7* The application isn’t available outside UAE which we needed to share the prescription, medical reports..etc with doctors aboard!!! ### 3/5 — Please fix the login limits *2026-07-04, version 1.12.7* I appreciate how speedy the app updates are but a login limit per day doesn’t make sense given how often the app logs you out and how often this information needs to be accessed when you’re in hospital accessing different services and reports. Please consider changing the limit, especially and at least for UAE pass logins. ### 2/5 — Subpar *2025-12-25, version 1.12.3* Non native UI. Slow. Very slow. Unintuitive interface. More often than not I book appointment over the phone or choose a different provider. ### 3/5 — Limited logins *2025-10-04, version 1.12.3* How come a hospital app has limited logins? Its not like am logging into someone else’s account 😒How can i see my reports or book appointments when this app does not open😡 ### 2/5 — Patient *2025-09-27, version 1.12.3* “Good and experienced doctors who give the right treatment. But the hospital infrastructure really needs improvement – lifts are always crowded, parking is a big problem, and queue management is poor. Too much rush with very long waiting times even for appointments. ### 3/5 — Crash *2025-09-10, version 1.12.3* Application successfully login from UAE PASS but while fetching data atonce it logs out and navigate back to starting Signup page. Note: previously from 5-6 months am using the app and it’s working fine. ### 4/5 — Why change a perfectly functioning app *2025-09-10, version 1.12.3* The app was always organized clearly and it was easy to see everything and use. Now it’s like a puzzle you have to solve, the main page itself it full of useless things and what is most used in an app is in little corners you have to find. Plus it’s crashing and glitching, i log in with UAE pass and it logs me out right after and says invalid. How is it it invalid when it’s my UAE pass??? Who approved this new design?? Don’t fix what is not broken ### 2/5 — Log in issue *2025-08-12, version 1.12.2* A daily limit should not be set for this type of healthcare application. Instead, consider allowing a single login session to remain active for several hours or for the entire day. ### 4/5 — Unable to see LLH Abu Dhabi *2025-05-22, version 1.6.520* There is no option to select LLH Abu Dhabi , how do i see this in the app , is there any other app for it specifically ### 3/5 — Not at all customer friendly *2025-02-25, version 1.6.520* Each time asking mobile number, password and OTP it’s too time consuming and mostly in the night time OTP is not coming too ### 2/5 — Pretty bad app *2024-12-28, version 1.6.452* Every time you need to login and every time it takes you to update the app. Fix it once and for all! ### 2/5 — App asks for updates every week and you have to log in every time *2024-12-16, version 1.6.519* App asks for updates every week and you have to log in every time ## Most critical reviews (10 lowest-rated) ### 1/5 — App full of bugs *2026-08-16, version 1.12.7* While tried to register a patient it throws error something went wrong. Plus for kids if they are mapped to parents phone number you can’t register them.Required proper knowledgeable developers to properly develop this. Seems novice developer developed it ### 1/5 — Very bad *2026-07-28, version 1.12.7* The new one is very confusing and requires multiple of step to book. I was a big fan of the old one , easy, friendly and with one step u can book! With proper notification. ### 1/5 — Login not working *2026-01-07, version 1.12.4* The app Login is not working. I tried to signup many times but the error show “something went wrong”. Unable to sign in into the application. The process to login through UAE pass is also not straight forward. Looks like app is broken. ### 1/5 — Worst hospital and App *2025-10-15, version 1.12.3* Worst hospital ever Everytime u have to wait for million hours for anything even if you have appointment and no staff in pharmacy you will die from waiting need alooooootttt of improvement they take aloooottt of money to put in bucket instead of having more staff and qualified doctors.. i hope ministry of health do something for such of these hospitals with big name and smaaaalllllllll services and woooorssssttttt staffs ### 1/5 — Cannot access the lab reports *2025-10-04, version 1.12.3* The app version before was good but its lot of issues and even cannot download the report ### 1/5 — This app is real struggle *2025-09-11, version 1.12.3* The app has so many issues. Even after authorization logs you out. No of login are limited which is strange for medical app. No stability.the app. Developers should test before launching any feature. ### 1/5 — Features failure on Login *2025-01-28, version 1.6.520* The app is not able to cast the mobile number, from input suggestion during login. it should simply ignore +971 and take mobile number only and not just take the first 10 characters. also when OTP sms, it cant fill the input area, you to remebwr and type otherwise it will be gone from sms and do the logon process again. ### 1/5 — Couldn’t even login *2024-11-10, version 1.6.519* It's so poorly developed that I couldn't even log in because the passcode wasn't inserted from iOS suggestions, and a few times it didn't send me one. Many doctors have no appointments available and appear on the list without any reasons. ### 1/5 — Log out whenever I close the apo *2024-10-03, version 1.6.482* Its too frustrating. Whenever I close the app it logs out. And there’s set limit per day for login attempts. Now its showing you have too many log in attempts for a day and i m unable to open the app and see the reports. ### 1/5 — Crashes *2024-10-03, version 1.6.482* Crashes when I try to book appointment and also doesn’t show medication ## Most praised reviews (10 highest-rated) ### 5/5 — One of the best hospitals *2026-06-04, version 1.12.6* Very good Doctors and well caring nurses and other related staff. Nothing less than any five star rated hotels treatment provided ### 5/5 — Good app *2025-11-04, version 1.12.3* The app is much better than the customer service to take appointments only ### 5/5 — Call Center *2025-10-11, version 1.12.3* Communication / follow ups need to improve. ### 5/5 — Good upgrade *2025-09-25, version 1.12.3* Need to allow stay signed in function ### 5/5 — Very friendly app *2025-07-31, version 1.12.2* I can accept all my lab reports Thanks Burjeel holdings ### 5/5 — Too many attempts *2025-03-06, version 1.6.520* I don’t know why the application refuse to login after many logging in during the day!!!! When i login the app ask to login later and showing msg that I exceed my login attempts , this is not possible , how should I make my appointment or view my reports? After one week ???? Also there is no problem in signing in because i login through UAE PASS ### 5/5 — Great *2025-01-04, version 1.6.519* Great job!, by binding the UAE pass with the app, the booking process became so fast and convenient! ### 5/5 — User friendly *2024-12-20, version 1.6.519* The app keeps getting better with time, and every update impresses me more! Easy to book, easy to navigate between my family profile. Very smart filters to find directly what you need. Booking an appointment don’t even take 3 minutes I. Total! Great service and app. ### 5/5 — ABU HAMZA *2024-11-11, version 1.6.519* We are happy with the BURJEEL service nurses staff are really nice and most Doctors also Good but some are not too nice and reception staff are new hopefully they will Learn soon , thus review about BURJEEL SHAHAMA ### 5/5 — Great App *2024-09-21, version 1.6.482* Easy to book appointments --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*