# Bus Booking- IntrCity SmartBus — user reviews > 120 indexed App Store user reviews of Bus Booking by Stelling Technologies Private Limited, rated 4.50/5 from 290 ratings. - Source: https://appshunter.io/ios/app/bus-booking-intrcity-smartbus/id1493367638/reviews - App overview in markdown: https://appshunter.io/ios/app/bus-booking-intrcity-smartbus/id1493367638.md - Rating breakdown: 5★ 233 · 4★ 19 · 3★ 6 · 2★ 3 · 1★ 29 ## Newest reviews (14 of 120) ### 4/5 — Good service *2026-07-10* Except the bus condition rest all is good. Keep up the good work and be consistent. ### 3/5 — Poor services not advising *2026-05-23* Booked Delhi-Dehradun for 23 May, boarding 11:35 PM. Your booking confirmation explicitly promises driver contact and vehicle number 30 minutes to 1 hour before departure. I received neither — no SMS, no call, no app notification. Stood at the boarding point in Sector 62 Noida past midnight with another passenger. Only after chasing your helpline myself did someone confirm the bus was running over an hour late. The delay itself is forgivable. The total absence of proactive communication is not. The "SmartBus" branding implies tracking, communication, and reliability — the actual passenger experience delivers none of that when it matters most. Fix your communication protocol before updating your marketing copy. 1 stars only because the helpline eventually answered. Until pre-departure comms are reliable, this app is not safe to depend on for late-night routes. ### 3/5 — Good service but the app is flawed *2025-12-12* The service itself is great, but the app is flawed. When I log into the app with my phone number, I can see another person also registered on the app and all his bookings. I also have the ability to cancel his bookings if I wanted to. And I think he could also cancel my bookings similarly. Doesn’t inspire confidence. ### 1/5 — Ilogical midnight seat audit by the second captain *2025-12-10, version 2.1* I travel every week twice with intercity. Yesterday i boarder from kanpur and have a discussion with the captain about the sleeper seat which was empty till Etawah so i asked them to upgrade it. But somehow it got missed i am not blaming the first captain who was with us from kanpur. Seat was empty and i was sleeping Then the second captain woke me up and asked me to shift to my seat which was illogical. Before that also there was one time i asked my seat then sat on it and slept. Suddenly after 2-3 hours one captain showed up and said sir this is not Your seat. Improve these basic things specially for a passenger like me who is travelling every week and this is my first complain. Your drivers are. Amazing and hard working. They are doing a great job ### 1/5 — Driver behaviour and Rest stop *2025-12-08, version 2.1* The Bus halted almost an hour in rest stop near Krishnagiri due to this there is a 30 mins delay to reach the drop point. When I politely asked for the reason captain behaved rudely and he informed driver. Driver started questioning in very sound voice which passenger complained about long rest stop. Two of the passengers politely asked to stop nearby dropping point. The driver used harsh words and indirectly insulting the passengers. If they can’t stop , they can explain the reason politely. Passengers are only requesting not forcing them to stop. Basic courtesy or respect are expected, especially in service industry. Overall very disappointing behaviour from the driver and bus captain and the management should take necessary actions against them. Note you are not the only bus operator here. Keep that in mind. ### 1/5 — DON’T TRAVEL In IntrCity SmartBus *2025-11-28* I booked a bus ticket to this bus. Firstly I booked for my convenient time but they change to another bus and It came for 1hour delay. So I wanted to call the driver to know where it is but actually they didn’t mentioned the driver name or number they just mentioned customer care. So I called to that number and always asking press that press this. After a long wait I got connected to an agent and there is no response in customer supportive language and he responded very rudely. The way treating the customer is very bad. And he is telling some issues regarding delay and mentioning if you want to journey you wait or else book another bus instead of it for the same time slot. This is not a proper way to communicate with the customer. And Finally bus was came after 1hr and the bus incharge who was dealing the booking Id and details he also telling some issues. I’m asking about “why you guys didn’t inform prior time” but he didn’t even responding and avoiding me and checking luggage of other passengers. I felt Worst behaviour of staff and customer service as well. Please “DON’T TRAVEL” in this buses. Such irresponsible management and Staff. As of name it was smart but not the service. ### 1/5 — Fake Promises *2025-11-26, version 2.0* No basic water given cannot use washroom ### 1/5 — Worst service by the company *2025-11-11* Bus breakdown no help snd no alternative bus snd for help 1am they saying we will give u refund u can look for other options for single traveller can manage but how abt people who travel with family . Soo much disappointment by the service centre and crew. ### 1/5 — Nonsense customer support and inaccurate app tracking *2025-11-05, version 1.41* Used this app couple of weeks ago- the bus arrival time was shown as 5.30 PM whereas, the bus actually arrived at 4.30 PM. Further, the driver who called and the customer support person were probably the most dumbest people- didn’t listen to a single plead and just kept on saying - come to next stop - come to next stop. Despite the bus changing its time by an hour, the gap between me and the bus merely 7-8 mins - still none of those fools listened and waited - due that I had to travel extra by road to catch the bus. Thereafter, I sent an email as well with the snapshots of their site/app/whatsapp messages indicating the bus timing as 5.30 PM - to which they turned blind and couldn’t see the problem and ignored the same. Thus, posting it over here to help others avoid this garbage app and their staff. ### 1/5 — Seat Manipulation by Offline Agent *2025-11-03, version 1.41* I had one of the worst travel experiences with your company recently. Despite booking my seat in advance through your official app, I was forcibly asked to vacate it midway by an offline ticket agent named Tiwari. He did this to accommodate another passenger from whom he had apparently taken extra money. This is not just unethical, it’s outrageous. If your company allows offline agents to override app-based reservations and manipulate seating for personal gain, then what’s the point of having a digital booking system at all? It completely defeats the purpose of planning ahead and trusting your platform. This incident was not only inconvenient but also deeply frustrating. I expect accountability and immediate action against such practices. Passengers deserve respect and transparency, not exploitation. ### 1/5 — Tyre burnt and bursted twice. Irresponsible captain and manager. Worst experience by bus till date. *2025-11-01, version 1.41* Worst experience ever! Traveling from Hyderabad to Bangalore, the bus tire burst twice — first around 12:30 AM and again at 4:30 AM. The driver and captain completely abandoned us, leaving all passengers stranded in the middle of the highway at night with no help, no transport, and no safety support. There was zero communication, no backup vehicle, and no sense of responsibility from the team. The bus crew had no safety training or fire exit awareness, making it a life-threatening experience. It’s been over a week, and I have not received my refund or even a single call from customer support. This is completely unacceptable and unprofessional. The company clearly doesn’t care about passenger safety or service. Fake company, horrible management — never trust or travel with them! ### 1/5 — Delayed *2025-10-16* It took me 12 hrs to reach destination which should have taken not more than 8 hrs. There was no road congestion or construction delays, just slow driving 70kmh. Bathroom inside the bus were not maintained. The bus stops for breaks were bad and saw cockroaches near seats. Extremely disappointed with service canceling my future bookings ### 1/5 — Fraudster *2025-10-11, version 1.41* They are one of the fraudster . If you book ticket in advance to save last mint headache of worrying about your travel . They first confirm your booking but at the end moment during festival season they cancel your booking so that they can sell that ticket at higher price. This is second time they canceled my booking during festival time because there is rush for booking tickets and people are ready to pay double price if you book ticket in advance to save last minutes headache and get good deal they will cancel you ticket so that they call sell that ticket at end moment at higher prices one of the biggest fraudster in bus booking industry. No commitment and no confirmation of your tickets even if you book ticket in advance 5-7 days ### 1/5 — Bad experience *2025-10-04, version 1.41* I booked the bus for Sambhajinagar to akola with the boarding time of 3:40 am then at 2:16 am they call and say that within 5 minutes reach to a very different boarding point which was 40 minutes away from my home Without any notice they change the boarding time and boarding point Very very disappointed 👎👎👎👎 ## Most critical reviews (10 lowest-rated) ### 1/5 — Complaint regarding poor service and staff behaviour *2026-08-11* I am frequent traveller between Vijayawada to Vizag. Last week I travelled from Vijayawada to Vizag in your Intercity services. at that time there were no follow or reminder calls from your staff. during the journey. AC was not good. I called your staff many times and reported the issue but there was no improvement. But The person who interacted with me and he told that he can help me upcoming bookings and committed that the cost will be lower than other booking platforms. I agreed and requested him to book ticket for this journey for which I am giving this feed back. He booked a 10 PM bus instead of 11 PM and while my requested stop was Gannavaram but he booked till Enikepadu. this disrupted my work to start earlier than my planed time. in the morning. I have not received a wake up call or your staff have not reminded me. as a result, I missed my dropping point and had to drop at Ramavarappadu at 4:30 AM. While that was disappointing, I found another bus with Registration number TG13xx3990 going towards gannavaram. I have explained the situation to the bus driver and requested him to drop me at gannavaram. He answered very rudely, and while was talking, they litterllay pushed me out of the bus while I was talking. the first two trips I made in your service was very disappointing and decided never to travel again in your services. Bottom line: your staff is very rude and not cooperative. ### 1/5 — Bus Left Despite Assurance – Extremely Disappointing Experience Worst Travel Experience – No Coo *2026-06-29* My bus was scheduled to depart from Delhi at 8:30 PM. Due to unavoidable circumstances, I could not reach the boarding point on time. I immediately contacted the bus captain, who assured me that if I reached by 8:40 PM, I would still be able to board the bus. However, the bus left without waiting, despite that assurance. The staff did not cooperate at all—they neither provided the driver’s contact number nor made any effort to coordinate with the driver. I chased the bus for nearly 15 km and repeatedly requested that it be stopped at the next stop, but the driver did not stop even at the next three scheduled stops. This was a very disappointing experience. A little cooperation from the staff could have easily resolved the situation, but instead I was left stranded. I expect better customer service and request the management to investigate this incident and take appropriate action to ensure that no other passenger faces the same issue. ### 1/5 — Worst service *2026-05-28, version 2.5.1* Poor communication driver and conductor not even support . So don’t book if you wmat to travel in this bus ### 1/5 — Bad *2026-05-28, version 2.5.1* Very bad bus service. They charge too much money, but the bus condition is terrible. We traveled twice in this bus and both times the journey was very uncomfortable. There are too many jerks and shocks while driving. The bus is poorly maintained and not worth the price at all. I would not recommend anyone to travel in this bus. Please think twice before booking this service. ### 1/5 — If you can’t afford to arrange alternate travel close your company you’re not ready *2026-03-07* Imagine you booked a bus few days ago and on the day of travel they say it’s cancelled, given instant refund and you’re left with no options but to book other options at higher prices because you’re booking same day and you don’t get good seats you have to travel painfully in the back seat of a bus, all they did was cancel the bus provide refund and move on no accountability on the lives affected. If you can’t afford to arrange an alternate for your customers stop hypocrisy your service with the app the service all the gold plans and all that primary functionality of a travel company is to make sure you’re bookings are completed not make or break busses based on how many seats have been booked, if you can’t afford to lose some money and still arrange travel for your customers you’re not ready to have a travel business period. ### 1/5 — Smoke in the bus *2026-02-21* After 1hour we get boarded into bus, suddenly smoke detector got started ringing, and then we waited for 2hrs on the middle of highway expecting other alternative bus. However no such arrangements done and they asked all the passengers to get onto the bus and bus person disconnected the smoke detection wire. Which further all the people after 3 hrs of argument they stepped into the bus hoping for a safe journey , as there is no option left instead of waiting on road until morning. But I rejected getting into the bus as there is no assurance of reaching safely and no safety alarm now to alert, so I got into another intercity bus and sat on the cabin beside driver seat with 3 years old kid. I know this is not safe but we didn’t have other option rather than panicking and sitting on the same bus. Entire night there is no sleep and we had made our own transport to travel from Vijayawada to Machilipatnam as the bus I travelled is going to Guntur. This is not at all acceptable from us to Intercity travels as in this condition there should be safety measures taken and should have a spare bus or alternate safe option instead of risking the passenger life. I need an immediate assistance on this matter. ### 1/5 — HORRIBLE STAFF BEHAVIOUR / LATE TIMINGS *2026-01-30, version 2.2* The staff has horrible behaviour and the timing was too late The was was telling on call after having picking problem he started screaming on call And the location share for me by the official team on whatsapp i was waiting there for past 1 hour rather then that the bus moved 300mtrs futher N asking me to come further totally undersatnd But then he the night driver started shouting n screaming at me like tereko hath mai nahi denge jaldi rhak aur chad I would never recommend on this company for travel Especially staff behaviour Whenever i tried to talk he was jst like customer care se baat karo Bus no —- MP-10-ZG-7586 SERVICE ID -569 ### 1/5 — Worst service *2026-01-25, version 2.2* No captain details update in the app & whats app message ### 1/5 — Worst experience *2026-01-21, version 2.2* Waited for long at stop and no one called me to tell where exactly they parked the bus. No call no message. Could not reach driver or helper directly, only connects me to customer service which I had to wait in line for more than 1 hour. Would not recommend this bus services. ### 1/5 — Worst agency and they abandoned to die there customers *2025-12-13* I booked this travel ticket and i reached in time on that location but bus wasn’t there. So i called there number which was provided and that number it seems generated, Then he said i far for this location you come to other location which was 20km from my location. Why should i go to that location even my pickup point showing where i here currently, so anyways i manage some how and reached out that location but still he also move out from that location. The time gap it seems 5min when i asked to the local people. After calling so many time he directly said you can call to customer care for refund. One more thing you have to track there travel then you have to download there app. Vendor doesn’t matter. Even if you asking for refund to customer care they are directly saying you sent mail to there email id. They are playing with people feeling i am mention the bus number here AR 01 W 5252. Even though they don’t have dedicated office who can raise there concern. ## Most praised reviews (10 highest-rated) ### 5/5 — Worst experience with Intercity Bus. *2026-08-05* Worst experience with Intercity Bus. Their time management is extremely poor, and they have no respect for their customers’ time. I booked a ticket from Vidyanagar to Goraguntepalya with a scheduled boarding time of 12:30 AM. I first received a message saying the bus would arrive at 1:45 AM, but after waiting for over an hour, I received another message stating that the bus was delayed again. I continued waiting until around3:15 AM, but the bus still never came to pick me up. This was completely unacceptable and showed a total lack of professionalism and consideration for passengers. To make matters worse, when I tried to cancel my ticket, I received no response or support regarding my cancellation request. Keeping passengers stranded in the middle of the night without proper updates or assistance is unacceptable. I would never recommend Intercity Bus to anyone. If you cannot provide reliable service or customer support, you should not make passengers wait for hours with false expectations. This was a complete waste of my time and a very frustrating experience. ### 5/5 — Bus 4545 *2026-06-25, version 2.6.1* “This was my first time traveling on this bus, and I was very impressed. The bus was neat, clean, and equipped with smart features. The customer service was excellent as well. I had a very pleasant experience and will definitely choose this bus for all my future journeys. I will also recommend it to my customers and friends. Thank you!” ### 5/5 — Comfortable Ride *2026-04-03, version 2.4* Ride was comfortable and no issues ### 5/5 — Best service *2025-12-28, version 2.1* Washroom and calling service is best part of my trip ### 5/5 — Good *2025-12-17, version 2.1* Experience was good ,Neat and clean ### 5/5 — Pune to Goa travel *2025-10-29, version 1.41* I travelled for the first time with family from Pune to Goa and the bus service provided was good. Bus captain Vivek Naik was cooperative and helpful. ### 5/5 — Good expirence & like about customer handling *2025-08-29, version 1.40.2* First of all this is my first name where I've booked ticket from Chennai (navalur) to thanjavur. Travel and facility inside bus are good. The captain handle the customer well and good. During break time I remember somewhere near to one chidambaram tool, patient was faint and fell down at platform. The captain and driver were stood with them and taken care of to do all the first aid help to that passenger as like with real humanity, really liked that. Good one. applause to those two ppl.. Cons: While booking tickets, captain number were been given as contact details. For some reason actually it is not connecting to captain. That was just Customer care number. Till last not able to connect by ourself. Jus that if u receive call from them only u can able to speak. I fel like it is one way communication and call. Real driver / captain number can be provided instead of Customer care. Otherwise I had good expirence.. ### 5/5 — Smart Travel *2025-07-25, version 1.40.2* I recently travelled from Belgavi to Mumbai & it was smooth & comfortable experience. The bus was clean, well maintained & punctual. Onboard amenities like charging points & water bottles were nice touch. Overall reliable & hassle free travel experience. ### 5/5 — Nice bus *2025-01-04, version 1.35.1* Safe travels, security, family bus , and sleepers best ### 5/5 — Pickup experience is too bad and I didn’t expect this with IntrCity *2024-11-19, version 1.34.1* I am a regular customer to IntrCity travels. I never had such a bitter experience. Yesterday my pickup was with Shaik Zunaid Ahamed. His rude behaviour disturbed my complete journey and created a bad experience. Please don’t encourage this kind if drivers . I reached the boarding point and bus was just moved. I asked him to stop but he didn’t, I just followed him hoping he will stop at next pickup location. But he didn’t and continued till Kukatpally by looking at me and laughing, both cleaner and driver. Then I stopped the bus by overtaking him, once I boarded he started yelling at me unnecessarily. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*