# Busbud: Bus & Train Tickets — user reviews > 363 indexed App Store user reviews of Busbud by Busbud, rated 4.80/5 from 4,873 ratings. - Source: https://appshunter.io/ios/app/busbud-bus-and-train-tickets/id569615989/reviews - App overview in markdown: https://appshunter.io/ios/app/busbud-bus-and-train-tickets/id569615989.md - Rating breakdown: 5★ 4,438 · 4★ 239 · 3★ 70 · 2★ 35 · 1★ 91 ## What do users think of Busbud? Overall sentiment: neutral **Pros** - 🚀 Easy booking - 🚀 Convenient app - 🚀 Affordable prices - 🚀 Reliable service - 🚀 Smooth experience - 👍 Friendly drivers - 👍 Useful app features **Cons** - 🐛 Booking issues - 🐛 Incorrect ticket information - 🐛 Unreliable customer support - 🐛 Sudden price changes - 🐛 Lack of refund options - 🐛 Bugs and glitches **Commonly reported bugs** - Stuck in payment process - Disappearing tickets - Incorrect departure times - Compatibility issues **Most requested features** - Student/military discount option - Improved search functionality - Better location accuracy - Easier ticket management - More payment options ## Newest reviews (10 of 363) ### 2/5 — Change Price *2026-06-10, version 3.36* Might be change price during booking ### 1/5 — Very bad experience for booking *2026-05-31, version 3.35* The app continues to show trips that are actually sold out at the time of booking instead of removing them from the listing and there are a lot of “connection errors” preventing the final payment step to being completed ### 3/5 — Website troubleshooting *2026-05-20* Tried to buy my ticket only and was only expecting Apple Pay that continuously declining my credit card, but I downloaded the app and all of a sudden it works **Developer response:** Hi, Thank you for letting us know. We’re sorry the payment process on the website wasn’t as smooth as it should have been. We’re glad to hear that switching to the Busbud app allowed you to complete your booking successfully. We appreciate you sharing your experience, as feedback like yours helps us identify where we can improve. Warm regards, — Your Busbud Team ### 1/5 — scam *2026-05-01* i cancelled a trip the same day as i accedentally booked for the wrong day and they said they refunded me the amount in a voucher when i went to go buy another ticket i had to pay the full amount. no voucher in sight. ### 3/5 — Best Way to Book a Bus trip *2026-04-06* I’ve been using Busbud for close to 2 years and have never had any issues. I’ve had to cancel trips and the fee to do that is minimal and there’s no hassle. Busbud is the only way I’ll book bus tickets **Developer response:** Hi, Thank you for trusting Busbud with your travels over the past two years! 😊 We’re delighted to hear that booking and managing your trips has been simple and hassle-free. Your continued support means a lot to us, and we look forward to being part of many more journeys! Warm regards, — Your Busbud Team ### 2/5 — Bad routing *2026-04-06, version 3.33* It had me take first bus to Morón, then switch buses only to go back to BA which we had passed through on first bus. ### 1/5 — Booking *2026-03-26, version 3.32* It was a horrible experience booking. They took my money. So I had to pay again. Then they denied that form of payment. Took me 5 times. Then I lost my seats. Customer service is horrible. ### 2/5 — Poor app *2026-03-18* Poor app. Couldn’t reset my password and get in. Keep s ending me back to reset screen with no way to actually reset my password. Also wanted to add an update extra piece of luggage and was unable to. Will have to pay at station. ### 5/5 — Me encanta *2026-03-06, version 3.32* Los viajes son muy buenos ### 3/5 — When it works, it’s good *2026-03-05* I’ve made several attempts to book bus tickets on this apps, with very mixed results. Several times, the payment wouldn’t process; I tried the next day, and it worked fine. The pricing is also so wonky - the price for my bus tickets changed twice between selecting tickets and completing payment. That is uncomfortable and feels scamy. **Developer response:** Hi, We're sorry you've had difficulties with payments and pricing changes—this isn't the smooth experience we aim for. Pricing and availability can fluctuate based on real-time updates from our partner operators, but we completely understand how this can feel frustrating. If you continue experiencing any issues, please reach out to support@busbud.com so our team can assist you promptly. Thanks for sharing your experience and helping us improve. Warm regards, — Your Busbud Team ## Most critical reviews (10 lowest-rated) ### 1/5 — PATHETIC ⚠️ *2026-08-14* Random hard to find addresses! Screw you Don’t use and support these brown losers & be careful it’s impossible to get refunded! It’s not in there policy, bus Canada can get screwed ‼️🔥🇨🇦 **Developer response:** Hi, We’re sorry to hear about the difficulties you experienced with the pickup location and refund process. We’d like the opportunity to review what happened and see how we can assist. Please contact our Support team with your booking details so we can investigate further. — Your Busbud Team ### 1/5 — Extremely late *2026-08-12* The bus picked me up from the station on time, however I was supposed to arrive at my destination at 11:15 AM and catch another bus at 11:45 and instead the bus did not arrive at its station until 12:06 making me miss my connecting bus and have to pay extra to get on a new bus. This bus was already insanely expensive and I was not happy that I had to pay even extra due to the bus being 50 minutes late! **Developer response:** Hi Elizabeth, We’re sorry to hear about the delay and the impact it had on your connecting trip. Busbud is a booking platform and does not operate the buses or control their schedules, but we understand how frustrating it is to face additional costs because of a delayed service. We’d be happy to review what happened and help raise the matter with the bus operator. Please contact our Support team with your booking details so we can look into it. — Your Busbud Team ### 1/5 — Don’t use this service *2026-08-07, version 3.41* Like to take peoples money for the fun of it ### 1/5 — ⚠️ *2026-08-07, version 3.41* Don’t use and support these brown losers & be careful it’s impossible to get refunded! ### 1/5 — Don’t use them *2026-07-26, version 3.41* You can’t reach out to a live person to address the simple problem. Go to the bus website directly is better and cheaper ### 1/5 — Will not issue refunds. *2026-07-25* Will look for every possible work around to not give you your money back if you cancel a trip EVEN though I paid the extra money to have it available to be FULLY refunded. They will send you to different departments, email you back with AI when you SPECIFICALLY ask for a person. I will not be using this app again. **Developer response:** Hi, We’re sorry to hear how frustrating the refund process has been, especially after purchasing the Refundable Booking option. We understand how disappointing it is to expect a straightforward refund and instead experience multiple steps and responses. We’d like to review your case and make sure your refund request has been handled correctly. Please contact our Support team so we can take another look. — Your Busbud Team ### 1/5 — SCAM *2026-07-23* I got scammed by them, be careful and much better to deal with the directly **Developer response:** Hi, We’re sorry to hear you feel this way. We take concerns like yours seriously and would like the opportunity to understand what happened and review your experience. Please contact our Support team with your booking details so we can investigate and assist you directly. — Your Busbud Team ### 1/5 — Exactly why I make my purchases in person *2026-06-24, version 3.38* Booked a train Amtrak refunded my money but you guys haven’t returned my money it’s been two weeks ### 1/5 — fake warranty and unsafe data demand *2026-06-20* it is a complete scam. I paid extra for their "cancel for any reason without documents" because my son fell ill, i had to cancel it. Not only did they force me to send a medical report, but they also refused to refund my original Mastercard or even a credit in busbud wallet. Instead, they demanded my private bank information. It got worse: the agent then demanded my full name, citizenship, place of birth, and full physical address. After forcing me to hand over this highly sensitive data, making me feel completely unsafe. they STILL refused to give me my refund or even a travel credit. They take your money for fake protection and harvest your personal data. Avoid Busbud at all costs! I am now seeking legal action to protect my personal information. **Developer response:** Hi, We’re very sorry to hear about your experience and understand your concerns, particularly regarding the information requested during the refund process. We take both refund and privacy concerns seriously. We’d like to review your case carefully, including the protection you purchased and how your personal information was requested and handled. Please contact our Support team so we can escalate this to the appropriate team and investigate what happened. — Your Busbud Team ### 1/5 — Won’t be using again *2026-06-11, version 3.36* I’ve used this app over 50 times but today it just decided it didn’t like my credit card. Between the god awful customer service and the useless ai chat bot, I will not be returning to the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Recomendo *2026-08-12* Fácil e rápido **Developer response:** Muito obrigado pelo seu feedback! Ficamos felizes em saber que sua experiência foi fácil e rápida. 😊 — A Equipe Busbud ### 5/5 — Great app *2026-07-29, version 3.41* Love it ### 5/5 — A New Adventure for JFK .. *2026-07-21, version 3.41* Threw my license away; now it's the bus and fun different people ; OK !.. lets make it that Way! ### 5/5 — Lives up to its name *2026-07-19, version 3.40* The only way I book any trip when I go by bus !! ### 5/5 — Excellent. *2026-07-16* So easy and stress-free. **Developer response:** Hi, Thank you for your feedback! We’re delighted to hear that booking with Busbud was easy and stress-free. — Your Busbud Team ### 5/5 — Chile hopping *2026-07-06, version 3.40* BusBud app was super easy to use! Let’s hope the trip is as good experience as the booking!! 😅 ### 5/5 — Traveling on the Bus! *2026-07-02, version 3.39* This app has been a game changer for us traveling in Mexico! ### 5/5 — Best and accessible *2026-04-20, version 3.33* Hard to find more accessible apps anywhere ### 5/5 — Simple and easy *2026-04-01* Very simple easy and to the point no issues what so ever **Developer response:** Hi, Thank you so much for your positive feedback! We're thrilled your booking experience was smooth and straightforward. Wishing you great travels ahead! 😊🚌 Warm regards, — Your Busbud Team ### 5/5 — Efficient/ Easy to use *2026-03-10, version 3.32* Bus is comfortable, clean and app is easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*