# Busch Gardens — user reviews > 283 indexed App Store user reviews of Busch Gardens by SeaWorld Parks & Entertainment Inc., rated 4.90/5 from 59,873 ratings. - Source: https://appshunter.io/ios/app/busch-gardens/id452815667/reviews - App overview in markdown: https://appshunter.io/ios/app/busch-gardens/id452815667.md - Rating breakdown: 5★ 55,595 · 4★ 3,154 · 3★ 569 · 2★ 179 · 1★ 376 ## What do users think of Busch Gardens? Overall sentiment: neutral **Pros** - 🚀 Convenient app features - 📍 Helpful park map and navigation - 🕰️ Ride wait times (when accurate) - 🍽️ Dining information **Cons** - 🐛 Inaccurate ride wait times - 🔍 Lack of information on ride closures and park operations - 🔒 Difficulty linking/managing passes and tickets - 🔁 Constant redirects to website - 🤔 Confusing app flow and functionality **Commonly reported bugs** - Login/account issues - Crashes and freezes - GPS/location tracking problems **Most requested features** - Calendar view for park hours and schedules - Ability to link and manage passes/tickets in-app - Real-time ride status and queue updates - Mobile ordering and dining integration ## Newest reviews (10 of 283) ### 2/5 — Wait times are inaccurate *2026-07-29, version 7.2.156* Wait times on the app and what is displayed on the ride are totally inaccurate. A 50 minute wait on Cobra was advertised as a 10 minute wait on the app. That’s just one example. I have yet to see the app be right about wait times ### 2/5 — Terrible operation of the app *2026-07-15, version 7.2.146* How unfortunate that this park has such a disastrous and bad application as the one it has. Absolutely nothing can be done. The information does not link it with the rewards, with the purchases or with anything. Everything has to be done through phone calls or directly in the park. You waste more time in the guest service waiting to be attended to instead of being able to solve anything that is needed from the app. A good update is urgently needed. ### 4/5 — Giraffe feeding is good *2026-07-08* The giraffe feeding is a good experience. The kangaroo feeding is good too, although it’s a bit pricey. ### 4/5 — My review *2026-05-28, version 7.1.127* The app is very good and easy to use, but I have one problem and that is the fact that there is no dark mode. Overall the app is very good and I like the map. ### 5/5 — Helpful *2026-04-20, version 7.1.127* Love this app is so amazing ### 5/5 — Great place *2026-04-14, version 7.1.127* Great place for the whole family ### 5/5 — Very nice *2026-04-02, version 7.2.126* Very good ### 1/5 — 17+ *2026-03-29, version 7.2.126* They don’t say it on the app, if you are younger then 18 you need a supervisor which is pretty dumb ### 1/5 — Ticket purchases do not show in my app! *2026-03-27, version 7.2.126* I am visiting Tampa’s park next week—flying across the country—and this stupid app shows I have no ticket purchases in my account! I have a confirmation email from BG showing my purchase, so there’s no explanation for the app not having my tickets! I’ve emailed customer service but they don’t reply! This is horrible app and company! ### 3/5 — Not very interactive *2026-03-21, version 7.2.126* I could be spoiled but this app just wasnt very interactive. Our passes wouldnt load and I was really hoping to “favorite” rides or make an itinerary to make navigating with our nephew easier. When in the park, when I tried to use “skip the line” on any ride, the pop up would not load (internet in the park is super sketchy so be prepared to not rely fully on the app). The map is helpful and I like that you can select restaurants OR rides OR restrooms. It got the job done for guiding the way but it was just very minimal. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible directions on map *2026-08-07, version 7.2.172* Have to just take a wild guess where the map wants me to go probably should fix it ### 1/5 — Doesn’t work without signing in *2026-07-28, version 7.2.156* Literally doesn’t help me at all while in the park if I can’t even access the map unless I have my login. Why does it require logging in?! ### 1/5 — Poor Design *2026-06-25, version 7.2.146* The directions put us in the wrong place. The closures were wrong, and it. did not help with navigating using the Skyway or the railroad. The Skyway isn’t included in the map. ### 1/5 — i’m irritated *2026-06-21, version 7.2.146* they don’t update the map frequently enough i put directions to herbal infusion and it took me to boba??? i then asked 3 people for directions and not till the 3rd person they told me its in italy ### 1/5 — Wait times super unreliable *2026-06-05, version 7.2.143* Across multiple visits to Busch Gardens Tampa, I find the app has very inaccurate wait times for rides and inaccurate data about which rides are open versus closed. Please improve the experience! ### 1/5 — Last year’s family trip *2026-05-18* I have to say that it was the worst decision I made last year to visit Busch Gardens in Virginia. I prepaid ahead of time for my family to go including the meals! From the time we got there until the time we left there were time consuming obstacles beginning with our printed out bar codes that were refused and had to wait in line at customer service to straighten out. Rides were shut down all over the park, Food bracelets were denied or restricted at many of the eateries, parking was over the top and should have been included with admission, and the list goes on! I grew up in Virginia and remember going to this park as a child. Now I have to say Busch Gardens has succumbed to greed and worships the almighty dollar! Shame ### 1/5 — This is a broken app *2026-05-16, version 7.1.127* Update 5/15/26 Still can’t log into the app. Same as many on here This app is useless. As others have stated, the login hasn’t worked for this in months. Which means whatever tickets and pass you have associated with your account will have to be accessed through the web. There is no support for this either. I’ve submitted several emails with no response Complete waste of space on your phone ### 1/5 — Passes in Apple Wallet *2026-04-21, version 7.1.127* It’s 2026 … why can’t you add Busch Gardens passes to Apple Wallet? It’s ridiculous that the developers have not added that capability to this app. ### 1/5 — Too Buggy *2026-04-11, version 7.1.127* every time I open the app all it says an unexpected error occurred. The wait times are never accurate They always say minutes on a busy Saturday. I never can get logged in it never remembers my password correctly. None of the apps under this brand have ever worked properly. ### 1/5 — Map is old *2026-04-04, version 7.2.126* Not everything on map ## Most praised reviews (10 highest-rated) ### 5/5 — Pantheon *2026-08-07, version 7.2.172* Very Helpful with coasters and helped me navigate around the park, also told me information. ### 5/5 — Good review *2026-07-24, version 7.2.156* It’s was great the bathrooms smelt good and clean the rides were safe and fun to ride food was great but needs more water and places but today I had a great time. thank you! ### 5/5 — busch gardens is peak *2026-07-21, version 7.2.146* busch gardens is the best park to exist its amazing ### 5/5 — Fun for all ages *2026-07-12, version 7.2.146* Great place for the whole family ### 5/5 — I go and have fun *2026-07-04, version 7.2.146* The purchase ever ### 5/5 — So great! *2026-06-30, version 7.2.146* This app is so booty tickle-ingly good, I got everywhere I needed within milliseconds like the flash! My grandkids were overjoyed by the sounds of others screaming at the park! Although on Verbolten, instead of the lights and special effects, we heard and saw quote “if there is a screen, a03 will be seen”? Slightly unrelated, but my grandchild’s toes started sweating on the ropes in the kid’s dragon section, I have some health concerns with hygiene. ### 5/5 — Membership *2026-06-09, version 7.2.143* App is easy to use and memberships are more affordable than I thought they would be. ### 5/5 — Busch Gardens Williamsburg Online *2026-06-05, version 7.2.143* Easy site to maneuver around. User friendly. ### 5/5 — Useless if you can’t login *2026-05-25, version 7.1.127* We are going to BG Tampa in a couple of weeks and I downloaded the app to support our trip. It won’t accept my login credentials and there is no access for support on the login screen. Because I am not logged in, I can’t access any of the other app features. What a joke. ### 5/5 — Best park ever! *2026-05-02, version 7.1.127* Best rides, great shows! And a beautifull experience to enjoy with family! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*