# Butcombe — user reviews > 84 indexed App Store user reviews of Butcombe by Butcombe Brewery Limited, rated 3.90/5 from 36 ratings. - Source: https://appshunter.io/ios/app/butcombe/id1461083713/reviews - App overview in markdown: https://appshunter.io/ios/app/butcombe/id1461083713.md - Rating breakdown: 5★ 22 · 4★ 3 · 3★ 2 · 2★ 4 · 1★ 5 ## What do users think of Butcombe? Overall sentiment: negative **Pros** - 👍 Great pubs and beer - 👍 Good food - 👍 Friendly staff - 👍 Nice atmosphere - 👍 Easy to find venues **Cons** - 🐛 Annoying pop-ups - 🐛 Cumbersome navigation - 🐛 Autofill not working - 🐛 Tedious to re-enter details - 🐛 Difficult to order - 🐛 Unnecessary personal data collection - 🐛 App glitches - 🐛 Poor design - 🐛 App crashes - 🐛 Payment issues - 🐛 Menu hard to read - 🐛 App not updated - 🐛 Misleading prices - 🐛 Cannot redeem points - 🐛 Complicated setup **Commonly reported bugs** - App repeatedly defaults screen brightness to 100% - App crashes when trying to pay with card - App exits/shuts down when trying to register loyalty card - Required fields faulty during sign-up - App menu text is unreadable in light mode - App does not save user details - Autofill does not work on iPhone - QR code payment system is hopeless on latest iPhone - App does not offer menu or loyalty membership access - App does not remember user details for bookings - App does not update with new venues - App crashes occasionally - App does not allow loyalty card registration - App does not work with Apple Pay - App does not allow card details stored in Keychain - App doesn't allow redemption of points - App is complicated and doesn't do autofill - App doesn't recognize loyalty card details - App doesn't recognize card on camera feature **Most requested features** - Accept Apple Pay for QR code payments - Allow autofill from saved card details - Improve app navigation - Remember user details for bookings - Allow editing or cancelling bookings online - Add a bar snacks menu - Allow redemption of loyalty points through the app - Add option to order at the bar - Improve visibility of new venues - Add loyalty transactions history - Allow ordering basic items like tea/coffee - Provide option to order with a server - Make app menu text readable in light mode ## Newest reviews (17 of 84) ### 2/5 — Unable to pay by Applepay *2026-05-29, version 1.21.0* It would be a vast improvement if Applepay was accepted when ordering using the QR code ### 2/5 — Looks good but poor functionality. *2025-08-23, version 1.18.0* Seems like very little thought has been put into this app from a user point of view. Why can’t the app auto-populate my name and contact info? Seems a basic expectation. Making more than one booking at a venue means you have to come out, re find the venue and then start over. Needs the developer to try using the app maybe? ### 3/5 — App needs updated *2025-05-11, version 1.15.0* Agree with previous comment. App does not save your details and is tedious when making a booking ### 2/5 — Chris *2025-01-15, version 1.12.0* App repeatedly defaults screen brightness to 100%. Very annoying as you have to go into settings to reset it. ### 3/5 — Data *2024-09-10, version 1.10.0* I removed my name from the app but they somehow still get your name on the till when u pay…if you want staff calling you by your name ..dont download the app!! Hahah ### 2/5 — Underwhelming *2023-10-23, version 1.8.0* App is easy to use to find venues but has major drawbacks for those making a booking. I regularly book the same venue and am registered with the loyalty program. However the app never remembers my details and I have to enter them every time. This is unnecessarily tiresome and is easily rectified with a little extra coding, and compliance with GDPR which must already be assured for the loyalty program. Please update the app software. It is also not possible to change a booking, or cancel online. A few times I have wanted to add a person to a booking, but have been unable to through the app. And the venue never answers phone calls or responds to voicemails or emails. One time I had to book elsewhere (not Butcombe) to accommodate a single extra guest. Please do better. ### 3/5 — How serious are the owners? *2023-02-26, version 1.7.0* Some weeks in and still the newly purchased Kings Head in Hursley is not visible as a venue Clearly the app is not updated very often ### 2/5 — App menu cannot be seen unless in dark mode *2023-01-06, version 1.6.0* The app works ok, crashes occasionally and not the best to navigate, but it does the job. However, by far the worst thing is the app menu is their gold(ish) colour writing on white and impossible to read. You have to switch to dark mode to see the app menu. Who tests this app? Note, I am NOT talking about food menus but the menu with Sign in/Sign up etc. ### 2/5 — Difficult to add payment method *2022-06-04, version 1.5.0* Doesn’t work with Apple Pay. Doesn’t allow you to use card details stored in Keychain. So if you don’t have your physical card with you, tough luck. Poor from usability perspective, why is it so hard for app developers to get the basics right? ### 4/5 — Nice pub and staff. Food is a bit pricey. *2022-03-19, version 1.5.0* Knock £3-4 main course and prices will be more reasonable. ### 3/5 — Please add loyalty transactions… *2021-12-18, version 1.5.0* I want to see the list of transactions associated to my loyalty act. ### 2/5 — Mr Yip *2021-10-08, version 1.5.0* Eating is supposed an enjoyable and simple thing but someone like this one makes it complicated, time consuming and fuzzy. Why can’t things be simple and easy? ### 4/5 — Castle inn - Lulworth *2021-09-20, version 1.5.0* First time using the app ! Not at all easy. Thank you to the member of staff for all her help ! ### 2/5 — Damn data mining Apps… *2021-09-19, version 1.5.0* No option to order at the bar, so here I am again handing over loads of data and having to accept T&Cs I don’t want to, just to get a drink…. ### 2/5 — Apps *2021-09-06, version 1.5.0* I object to having to use an app to pay for a drink still it fills in the time to the drinks turn up. ### 1/5 — Butcombe App - Castle Inn *2021-08-27, version 1.5.0* Ordering process not user friendly at all. Took about 20 minutes to get it sorted out. Other tables around were saying the same thing as well. It would be much better to have an actual human come take your order. It’s part of the dining experience. If it’s due to Covid it doesn’t make any sense as people are coming to the table delivering food and drink unmasked which is great. I like to see people’s faces. So please bring back human interaction. Thanks! ### 2/5 — Vegan *2021-08-22, version 1.5.0* Next to no Vegan options ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful App *2026-02-17, version 1.20.0* I don’t normally bother with reviews, but this app is particularly bad! Here we go! Constantly asks me to “favourite” a selected pub. Not needed. Even though I’m logged in, I have to manually complete my contact details, including my own membership number!! To compound this, autofill doesn’t work - certainly on a iPhone anyway These are main inconveniences, but in general navigating the app is cumbersome. ### 1/5 — App is not good *2026-01-11, version 1.20.0* Two pus are great but the app is annoying and glitchy. ### 1/5 — QR coded Payment system *2026-01-09, version 1.20.0* Payment of restaurant bill by QR code on latest iPhone is hopeless. Apple Pay offered by app but refused with pop up message too brief to read. Butcombe app would neither accept autofill from cards loaded in Apple Pay nor scan my card. After several frustrating attempts finally I typed in my card details. What a waste of time. ### 1/5 — Poor design and navigation *2025-08-28, version 1.19.0* I have downloaded the App but only shows list of pubs and doesn’t offer a menu with ability to get to Loyalty Membership. Very frustrating. Tried deleting and reinstalling but still doesn’t work. Is there a help desk to get this fixed? Great Pubs and beer though! ### 1/5 — Favourite Venues *2024-02-08, version 1.8.0* Why do you insist on displaying pop ups asking me to add a pub as a favourite venue every single time? Very annoying. Not impressed with having to give so much personal data away. ### 1/5 — App puts me off using these pubs *2023-07-20, version 1.8.0* I downloaded the app so that I could get the discounts. Problem is it never works so I end up leaving the pub annoyed that I won’t get my discount and go somewhere else for dinner. ### 1/5 — App doesn’t allow loyalty card registration *2022-08-07, version 1.5.0* Unfortunately, when trying to register the card for the first time, after entering the details, the app just exists, shuts down, and then you return to square one. Cannot use the programme until the card is registered. ### 1/5 — Doesn’t work *2022-05-08, version 1.5.0* Can’t sign up. Required fields faulty!! ### 1/5 — Poor app *2022-04-09, version 1.5.0* Poor app again ### 1/5 — Castle Inn *2021-09-29, version 1.5.0* Really unhelpful and difficult to just order a pint! Nice beer Butcombe but don’t drive your customers away with this inflexible service! ## Most praised reviews (10 highest-rated) ### 5/5 — Just what we were looking for *2026-08-14, version 1.22.0* Lovely feel to the pub and in a great location. Away with grandchildren and needed a break - perfect choice. ### 5/5 — Langford inn *2025-10-08, version 1.19.0* Excellent service, Myles was very attentive, nothing was a problem. Deserves to succeed. ### 5/5 — David *2021-09-01, version 1.5.0* Great food , geat service , 3rd visit in a week ### 5/5 — My Local. *2021-08-09, version 1.5.0* Best Pub. Best Staff & the Boss is alright! 😀 We’ve moved three times, every time within a 2 mile radius! ### 5/5 — Little Huts ❤️ *2021-08-09, version 1.5.0* It’s great down here ### 5/5 — Lunch *2021-07-26, version 1.5.0* Clueless ### 5/5 — I m happy with this app *2021-07-17, version 1.5.0* Was very easy for us to order ### 5/5 — Fabulous place *2021-07-11, version 1.5.0* Bouncer for the euros was absolutely fabulous! The bar staff are sooooo friendly! I would recommend this place to anyone- great place ran by great people!!! Thanks for a lovely evening guys! ### 5/5 — Bar snacks *2021-06-09, version 1.5.0* Please can you add a bar snacks menu to the app. ### 5/5 — My review *2021-04-14, version 1.5.0* I love being back seriously genuine --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*