# Butlin’s B-Serve — user reviews > 106 indexed App Store user reviews of Butlin’s B by Butlin's Skyline Limited, rated 4.20/5 from 27 ratings. - Source: https://appshunter.io/ios/app/butlins-b-serve/id1490087127/reviews - App overview in markdown: https://appshunter.io/ios/app/butlins-b-serve/id1490087127.md - Rating breakdown: 5★ 17 · 4★ 3 · 3★ 4 · 2★ 1 · 1★ 2 ## What do users think of Butlin’s B? Overall sentiment: negative **Pros** - 👍 Easy and quick to use for ordering - 🪑 Convenient table-side ordering without queuing - 👨‍👩‍👧‍👦 Allows families to order simultaneously - ⚡ Quick drink delivery when system works - 💰 Affordable pricing comparable to supermarkets - 😊 Friendly service and welcoming staff **Cons** - 🐛 Password reset function broken/loops back to login - ⏱️ Extremely slow drink delivery (45+ minutes) - 📵 App frequently unavailable or crashes - 💳 Payment processing failures and duplicate charges - 🔐 Account access issues and locked accounts - 📱 WiFi dependency and poor connectivity - 💰 No happy hour discounts available on app - 😞 Impersonal service replacing human interaction - 🚫 Limited menu items compared to bar - 🔤 Blank menus and unclear ordering options - ❌ Missing items (wine by glass, hot drinks, non-alcoholic options) - 🎯 Incorrect table number delivery - ⚠️ No allergy information provided - 🔧 Difficult to modify orders and add discounts - 📊 Poor app layout and user interface design **Commonly reported bugs** - Password reset link loops back to app store or login page - App crashes during checkout and payment - Payment processed multiple times without order placement - Unable to reset forgotten passwords - Cannot create new account with same phone number - Verification code times out too quickly - Blank menu items display - App freezes when paying as guest - WiFi connectivity issues (98% failure rate reported) - Ordering unavailable without staff enabling it - Modification of food orders not working - Discount code error (Z705 code) - Slow app performance and loading times - Email verification codes not arriving - QR code covered by physical obstruction - App doesn't recognize items as unavailable until payment stage **Most requested features** - Password reset via text message instead of email - Happy hour discounts available on app - Wine by the glass ordering option - Hot drinks and non-alcoholic beverages - Children's sweets and lollies menu items - Slushie drinks option - Allergy information display - Kids meal desert options clarity - Child dining plan bundle integration - More drink variety on app - Out of stock items shown before ordering - Table number auto-detection - Support chat or help contact options - Better app layout and UI design - Guest checkout without account creation ## Newest reviews (17 of 106) ### 2/5 — Very complicated! *2026-08-15, version 1.13.0* The most frustrating and complicated app to set up! Sent me all around the houses, with logging me in and out. And sending me back and forth to my bank app!! Sincerely hope the food is worth all the aggro 😎😜🤞 ### 3/5 — Easy to use, but apple pay not working *2026-08-10, version 1.13.0* Easy to use, but apple pay not working otherwise 5 star ### 3/5 — Apple Pay doesn’t work *2026-08-04, version 1.13.0* Why offer Apple Pay when it doesn’t work. ### 4/5 — Good app but…. *2026-07-28, version 1.13.0* Really needs Apple Pay to be enabled. Apart from this, really easy and beats the ques. ### 2/5 — No Apple Pay after offering it as a payment option?! *2026-07-24, version 1.13.0* Why? 😂 ### 4/5 — You don’t b-serve this app *2026-07-21, version 1.13.0* Works, but no longer works with apple pay for some reason. ### 3/5 — No *2026-03-13, version 1.11.0* Tried to do sharing platter found it very difficult to understand ### 1/5 — Unable to reset password *2025-08-07, version 1.9.0* Awful service, Butlins don’t help with inability and tried to given off to contact their provider. ### 1/5 — Remember when people used to greet you and take your order and look after you throughout *2025-07-27, version 1.8.0* Love the impersonal service of an app. ### 2/5 — Miss and hit *2025-07-22, version 1.8.0* App doesn’t always work which is frustrating when you want a drink during a show ### 2/5 — Difficult to modify food order *2025-07-12, version 1.8.0* App was easy enough to use but difficult to modify food order! Adding price on things that were included on the menu ### 1/5 — Still waiting as we speak. *2025-06-30, version 1.8.0* First of all, whatever happened to people actually doing jobs they’re hired for? Since when did everything get outsourced to useless apps no one wants? There are plenty of people desperate for a job so don’t tell me you can’t find the help. Been sitting here forever watching person after person getting served, realising mine is most likely not even on its way. ### 3/5 — B serve minehead *2025-06-19, version 1.7.0* Great app but freezes if I pay checking out as a guest ### 2/5 — App crashes *2025-06-17, version 1.7.0* The app crashed 3 times before I could order. ### 1/5 — Order as a guest *2025-06-14, version 1.7.0* Ordering was easy until it came to pay. It would not let you pay as a guest. I had to log out & create an account!! Why??? ### 1/5 — No password reset *2025-05-24, version 1.7.0* Truly frustrating. Password expired. Password reset requested. Takes you back to the app. Completely doesn’t allow you to reset. Repeat. Two years of this. ### 1/5 — Don’t bother! *2025-05-23, version 1.7.0* Forgot my login details. Every time I hit forgot password it send a a link which loops back round to the login page! No help page. No support contact. No help chat bot. No just a useless app on my phone ## Most critical reviews (10 lowest-rated) ### 1/5 — Offers Apple Pay and then tells you that Apple Pay isn’t available?! *2026-07-29, version 1.13.0* Takes way too long to order, offered Apple Pay as a payment method but then said it wasn’t available, then the app froze and I had to do it all over again ### 1/5 — Awful *2026-07-24, version 1.13.0* Took over 30 minutes to get working no proper instructions. Worked last year and randomly stopped working tried alsorts staff not trained on app and unable to help! ### 1/5 — B serve app *2026-07-23, version 1.13.0* Absolute rubbish ### 1/5 — Payment problems *2026-07-20, version 1.13.0* Unable to use Apple Pay ### 1/5 — Takes to long *2026-07-20, version 1.13.0* Can’t use Apple Pay so takes ages ### 1/5 — Useless *2026-05-18, version 1.12.0* Was sat at table 377 and app only goes up to 372. That was only after the app actually started working ### 1/5 — Very slow *2026-04-01, version 1.12.0* Took over 45 minutes for drinks to come. Bar was quiet but we thought we’d try Bserve as it was encouraged by the DJ. Could have got it ourselves so much quicker.. children complaining about being thirsty. ### 1/5 — Price *2025-12-29, version 1.11.0* Premium price food and an app to order… no personal touch or making the magic happen for the kids, service is so important, I know why you have done it, looks like your up with technology but actually a huge cost saving maximising profit for you. ### 1/5 — No table numbers for app *2025-12-02, version 1.11.0* I’d rate five for the app but the fact there’s no table numbers and I now probably won’t have my drinks is just rubbish ### 1/5 — Rubbish *2025-08-25, version 1.9.0* Just rubbish ## Most praised reviews (10 highest-rated) ### 5/5 — B serve *2026-05-06, version 1.12.0* 10/10 service 👌 ### 5/5 — Easy option! *2025-11-05, version 1.11.0* Ordering through this app makes things so much easier, especially when having to supervise young children or busy enjoying the live shows! Highly recommend ### 5/5 — Making life easy *2025-06-26, version 1.8.0* Outstanding service and amazing drinks menu’s and very friendly ### 5/5 — Amazing *2025-02-18, version 1.6.0* We ordered some snacks and the service was amazing. The price was also acceptably good, it was the same price as any regular snacks you buy at any supermarket! 🌟 ### 5/5 — Food and drinks order *2024-10-26, version 1.5.0* A simple and quick app that is user friendly. Pity your QR Code is covered by a screw ### 5/5 — Henry *2024-08-31, version 1.5.0* Affordable drinks and very easy to place order. I will always visit studio 360 when ever I come to butlins ### 5/5 — Revue *2024-07-01, version 1.5.0* Not easy to use could only use with Butlin’s WiFi only ### 5/5 — Food *2024-06-03, version 1.4.0* Food was delicious with service with a smile ### 5/5 — Really easy to order *2024-05-29* I love this system. The whole family can sit down and order what they want, and I don’t have to worry about forgetting something when I go up to the bar. ### 5/5 — Excellent bar staff *2024-03-12, version 1.4.0* Great staff , very informative and always smiling A great experience --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*