# Butterfield Card Alerts — user reviews > 17 indexed App Store user reviews of Butterfield Card Alerts by The Bank of N. T. Butterfield & Son Ltd., rated 4.40/5 from 219 ratings. - Source: https://appshunter.io/ios/app/butterfield-card-alerts/id1523780364/reviews - App overview in markdown: https://appshunter.io/ios/app/butterfield-card-alerts/id1523780364.md - Rating breakdown: 5★ 164 · 4★ 26 · 3★ 6 · 2★ 5 · 1★ 18 ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken App *2026-07-21, version 1.8* The app tells me this version is no longer supported and redirects me to the app store where there is no newer version ### 1/5 — Butterfield Card Alert *2024-11-22, version 1.6* Every time I open the Butterfield Card Alert App a message pops up to say the app is outdated and to download the new version by going to the App Store. There is no way to download the new version. I have called BNTB three times and as usual I am connected to overseas reps who know nothing about the issue. They all say they’ll call back but haven’t done so. Meanwhile I can’t access my credit card information or the settings which secure my card for fraud. This issue needs to be solved like yesterday. ### 1/5 — No alerts *2024-05-06* Everything set up as required in App but no alerts received. ### 1/5 — Useless overall *2024-04-26, version 1.6* You can’t access all transactions and history , even when they are in the same month. I still have to go in my main account online to do so. All alerts do not come through to the phone. It’s very dodgy. Last set of scams that went through on my card went undetected due to lack of alerts . Very glitchy. Better to move to CIBC/ First Caribbean right now. ### 1/5 — V1.6 Slower and poor connectivity *2024-02-25, version 1.6* Keep getting error “server not responding”! Screen refresh is so slow! Why do the upgrades just make the app worse? ### 1/5 — Constant error *2024-02-17, version 1.6* The app does not work properly. I can access all areas of the app but the ‘card status’ I cannot see how much funds are available etc. I keep getting the error message ‘ Butterfield Card Alerts The server could not be reached. Please check your network connection and try again.’ It’s not my internet connection as I can access transactions area and I can access other area of the app. The app is slow and crashes/stall & buttons don’t work at times. The other app worked way better than this. Why create to a new app and make it worst? ### 1/5 — Not working *2023-05-17, version 1.5* App won’t open says this version is no longer supported and to download the latest version. But there is no later version available. Have made several call and sent emails but no help. ### 1/5 — Butterfield Card Alert *2023-01-28, version 1.4* Every time I open the Butterfield Card Alert App a message pops up to say the app is outdated and to download the new version by going to the App Store. There is no way to download the new version. I have called BNTB three times and as usual I am connected to overseas reps who no nothing about the issue. They all say they’ll call back but haven’t done so. Meanwhile I can’t access my credit card information or the settings which secure my card for fraud. This issue needs to be solved like yesterday. ### 1/5 — Left in the dark *2023-01-28, version 1.4* Butterfield Bank, please advise when the new version is going to be available I cannot find anything on the App Store ### 1/5 — Keeps asking me to update *2023-01-27, version 1.4* Every time that I try to open the app, it keeps telling me that it’s out of date and to go to the app store to update to the latest version. The problem is that I am using the latest version which means the app is unusable. ## Most praised reviews (7 highest-rated) ### 5/5 — Reliable and reassuring! *2026-01-23, version 1.8* Love this app. I like that I see transactions as soon as they go through. I was able to cancel my card quickly when it was used fraudulently. It also helps me catch unexpected charges like ongoing subscriptions I forgot I signed up for 😆 ### 5/5 — Security alert service *2024-07-12, version 1.6* Awesome security tool! ### 5/5 — Version upgrade *2023-01-26, version 1.4* The old app says I have to renew to a different version, but does not explain how to do this, do I have to delete the old app? Is there an app that just update the old app? A VOR little more explanation would be appreciated as the old app will not let me access my information. ### 4/5 — Glitches *2024-02-18, version 1.6* Seems to get worse after every update ### 4/5 — Helpful but not 100% accurate *2023-10-06, version 1.5* The app is very helpful as it notifies me every time a card is charged. I have it set to notify me on all charges so can’t comment on whether the settings to restrict notifications or usage actually work. Occasionally, it would fail to notify or notify 2x. Credits to the card do not appear to show in recent transactions. Random Tax charges show up though not actually charged on the monthly billing statement (or on online banking). When in doubt, I check online banking. I also like that it allows me to add multiple cards for business and personal accounts. ### 3/5 — Need to correct the version update error *2025-11-03, version 1.7* Useful when it’s available. I do often get a message saying an update is required as the app is out of date but there is no update in the App Store. This is quite frustrating. ### 3/5 — Needs an update *2023-01-27, version 1.4* Every time I try to access the app there’s a prompt saying there’s a new version available however once you go to the App Store there’s no new version available. Worked perfect before this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*