# Buyee — user reviews > 239 indexed App Store user reviews of Buyee by tenso, Inc., rated 4.70/5 from 4,418 ratings. - Source: https://appshunter.io/ios/app/buyee/id1453784165/reviews - App overview in markdown: https://appshunter.io/ios/app/buyee/id1453784165.md - Rating breakdown: 5★ 3,872 · 4★ 258 · 3★ 88 · 2★ 41 · 1★ 159 ## What do users think of Buyee? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient service - 👍 Easy to use and navigate - 💎 Great for finding rare/exclusive items - 🌍 Enables international shopping **Cons** - 💰 Expensive shipping costs - 🐛 Buggy and slow app performance - 🤔 Unclear policies and hidden fees - 🤷‍♀️ Poor customer service and support **Commonly reported bugs** - App crashing and freezing issues - Inconsistent loading of images and listings - Unreliable bid/order processing **Most requested features** - Improved app optimization and speed - Easier account creation and login process - Expanded payment options (e.g., Apple Pay) - Better translation and language support ## Newest reviews (12 of 239) ### 2/5 — Unclear fee structure - beware *2026-07-25* Great inventory, reasonably functional site, reasonable merchandise transparency, and provide a necessary proxy service. Issues are around inconsistency in actual inventory availability across some sites vs. Buyee sites (SNKRDUNK is particularly out of date on Buyee), and the shipping fees. Customs duties are levied, whether they apply or not and there is no refund or recourse to recover them. You need to assume a flat overhead percentage added to the item pricing, that will depend on the country you are shipping to. This is not clear anywhere on their site, nor in the ads or auctions, or in their email responses. I had another person look at it with me to verify, and there is complete inconsistency in verbiage, fees, communications, etc. ### 2/5 — Could be a great App and service *2026-07-15* I just recently found this app and used it right away. The idea is amazing, but fully learn how to use it before you order. If you are ordering multiple items from the same place, you may have to add it to your cart, then reopen store from the drop menu (you know the way we had to do it over 20yrs ago) then you’ll only be charged one service fee instead of multiple. Wait until all of your things are at the warehouse before you choose shipping, so you can consolidate your shipping. Once you pay for shipping they cannot change anything. Do this things and you hopefully won’t have to pay double fees for everything like I did. ### 4/5 — Not every item is available *2026-07-05* Just don’t know how they rate some items that is restricted to buy but many others have no problem. ### 1/5 — Don’t buy from here *2026-06-06, version 2.4.9* I bought a five dollar backpack and payed for the fees but when it arrived to the warehouse it said I had to choose a different shipping method and the shipping was 45 dollars this is not worth it don’t buy from here ### 1/5 — Service got so bad recently *2026-05-26, version 2.4.9* Fees are increased and the service got worst ### 1/5 — Can’t create an account *2026-05-23, version 2.4.9* The only thing I can do is ‘log in’ and I haven’t even created an account, just stupid ### 1/5 — Auctions are broken *2026-05-17, version 2.4.9* The timer always ends before it says its supposed to and every time you bid on an item it takes it off your watchlist. Very bad and buggy app they really just suck at making a third party shipping service ### 1/5 — Rate *2026-05-14, version 2.4.9* Rate何回も表示しすぎ。 ### 1/5 — Horrible *2026-05-08, version 2.4.9* Spent so much money on an order and I bought the package where it covers the shipping and the items, got it then three of the items I received were fake and they will not refund me. ### 1/5 — Very poor platform *2026-04-14* Litany of errors. They allow counterfeit items, do not consolidate and ship packages correctly, the app is very slow and clunky, customer support is responsive but very unhelpful. It’s always the buyers fault. Doorzo is the way to go ### 1/5 — It was great 4 years ago until now too much restrictions *2026-03-14* You can’t buy anything good anymore. So much restrictions on everything it’s just gone down hill and the shipping prices are ridiculous. I lost out on thousands when the shipping costs came on small items. I had to get them to throw it out and you still pay a fee for that. Buyee has gotten so bad. Beware of the shipping prices and beware that you can’t buy anything that’s worth trying to buy. ### 1/5 — Awful customer service *2026-03-03, version 2.4.7* Neither the app nor the website allows me to register my PayPal without issue. It either brings me to a blank page or a URL error. When I contacted customer support they suggested I contact PayPal…as if it wasn’t only their website having an issue. Now the item I was trying to buy has sold. Waste of my time and lost out on an item due to incompetence ## Most critical reviews (10 lowest-rated) ### 1/5 — A seller defrauded me, company did not nothing to protect me. *2026-08-06* I cannot give a high enough vote AGAINST buyee. When a seller defrauded me, obvious fraud, I spent hours giving buyee the requested pictures, weights of the emptied boxes (they took the cards out of box sets and retaped them empty, and the weights alone i thought would prove this- big difference in weight). After all this they said they cannot refund. I spent over $30k in a short while on Buyee, and this one time I encountered fraud (all from a single seller) Buyee was worthless in doing what’s right- they do not protect the buyer against fraud. The fraud was $700-$1000 total, and I’ll be just fine eating that cost, but I will never shop at buyee again and I will adamantly discourage others from doing so as well. When you would expect them to do what’s right, like ebay etc would, they will leave you screwed due to their incompetence and inability to detect blatant fraud. ### 1/5 — Never came *2026-07-31, version 2.4.9* I ordered a Godzilla said it would arrive in 14 days and its been 4 months I do not recommend ### 1/5 — Shipping Insurance Not Honored *2026-07-23* Purchased shipping insurance was denied for delivery damage because of prior claims, despite clear photo evidence proving the item was undamaged before shipping. ### 1/5 — They package your products too big and freight costs a fortune *2026-07-13* As above every time I consolidate my packages they put in massive box and cost me hundreds of dollars to ship, big risk, you can get some good stuff but be prepared to spend a lot on freight ### 1/5 — High Fees, Poor Service *2026-07-03, version 2.4.9* The Doorzo app is lower fees, much better app, and reliable orders. ### 1/5 — Stolen items, no customer support *2026-06-22, version 2.4.9* Completely unreliable service. Items routinely missing and stolen. ### 1/5 — Needs update *2026-06-19, version 2.4.9* Every time I search something then want to search something else it says error. So I have to click the homepage everything I want to make sure I can’t just keep searching something different. Search. Homepage. Search. Homepage. So annoying. Please update ### 1/5 — Horrible and cheap proxy *2026-06-18* 1. Buyee is using this new shipping service called “Speedex” let me tell you that this service had my package out for delivery for 3 days then I recheck my phone and I see that the package that was out for delivery was shipped to Illinois, why is my package that claimed to be out for delivery for 3 days suddenly in Illinois??? And I still haven’t gotten an update it’s genuinely lost, and I paid $200 for shipping services and you give me the worst shipping service ever, to be honest I won’t be surprised if they lose my $500 order, 2. I wasn’t aware of the shipping fees I had to pay to get the item to the storage, one of the items shipping cost was too big so I wanted to dispose it right? They made me pay $16 to CANCEL my order, would’ve been nice if I paid for it from the start or something 3. I lost a bid cause the bid system was broken, please tell me why the bid time is like two minutes behind the actual bidding time? I had lost a bid because buyer’s timing system wasn’t correct 4. I bought the protective packaging that you could buy for $10 to apparently protect your packages, when my packages arrived they were torn apart and the bubble wrap was really thin and was only one layer 5. I had to pay to literally see pictures of my items, there are many other jp proxies that will do this for free 6. Don’t buy from buyee, there are many other jp proxies that won’t scam you out of your money ### 1/5 — Sign in *2026-06-12, version 2.4.9* I can’t sign in after multiple attempts to change the password and even make a new account it won’t except my password ### 1/5 — Way too much personal info *2026-06-10, version 2.4.9* Requires you to put down your address, full name, phone number, gender, and CREDIT CARD before you can even access the app. That’s way too much personal info to request the second you log on for the first time. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app ever *2026-08-23* I love it. It’s so easy to use. I’ve bought so many clothes from here snd every item was worth it! ### 5/5 — Great *2026-07-03* Customs chained me to a metal pole but we fine ### 5/5 — Best place for Japanese imports *2026-05-15, version 2.4.9* Can highly recommend this website or store anymore than I can , best place and nicely priced for Japanese mangas along all pop culture ### 5/5 — Great app to shop for Japanese product *2026-05-13* Love the app, many popular japanese stores available within the app. Because of tariffs and the high shipping costs i would suggest making a shopping list, if you buy too frequently its gonna get expensive. I would also suggest avoiding ECMS for delivery. They use a last mile delivery company in many areas called speedx, and they will lose your packages, its happened to me every time they were the delivery company. Choose buyee air (FedEx) whenever possible. Expensive (depending on weight) but 100% reliable and arrives within a week usually ### 5/5 — Great app *2026-04-17, version 2.4.8* Amazing app!! helpful for kpop collectors who are want exclusive Japan merch. ### 5/5 — this is so useful!!!! *2026-04-15, version 2.4.7* literally whenever i need something not available in the U.S. buyee is my go to!! affordable pricing compared to other proxy services ### 5/5 — Appreciate this service *2026-03-17, version 2.4.7* The app and website is like interfacing with all Japanese sites… as an English user, you have to be patient with the process. It works. The added touches upon delivery is nice. ### 5/5 — Easy to use *2026-03-15, version 2.4.7* Very good proxy buying app ### 5/5 — Nice *2026-02-14, version 2.4.7* Nice ### 5/5 — ? *2026-02-07, version 2.4.7* How do I make an account?? It doesn’t look like it has an option to make an account --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*