# BVG Fahrinfo: Routes & Tickets — Timetable, Routes & Tickets

> Official Berlin public transport planner and ticket app. (iPhone/iPad app by Berliner Verkehrsbetriebe (BVG) - AöR.)

- Source: https://appshunter.io/ios/app/bvg-fahrinfo-routes-and-tickets/id284971745 (this page in markdown: same URL + `.md`)
- Developer: [Berliner Verkehrsbetriebe (BVG) - AöR](https://appshunter.io/developer/1092074591)
- Category: Travel, Navigation
- Price: Free
- Rating: 3.70/5 from 144 App Store ratings · 353 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 105 MB
- Languages: German (Germany), American English
- Released: 2019-02-14
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/bvg-fahrinfo-routes-and-tickets/id284971745/reviews.md

## What is BVG Fahrinfo?

BVG Fahrinfo is the official Berlin city transport map and ticket purchasing app, use it as your personal journey planner and buy tickets for all transport in and around the city.

The BVG Fahrinfo app has maps of all transport throughout the city including the bus, train, subway and tram.

How does it work?

Input your destination

Check the travel information and plan your trip

Buy a ticket

Download the ticket straight to your device

That’s it!

It really is that simple!

Are you late for a meeting in another part of the city and need to know the quickest route to work for all transport types? No problem.

Do you need to plan your connections and need access to all transport modes to plan your trip? That’s no problem either.

If you are a Berlin local traveling the bus and subway every day and looking for the quickest route or here for the weekend and looking for the quickest train or tram to the Spree, we’re here to help with the perfect route and ticket.

Buy your ticket and start your journey, we accept any of the following cashless payments:
•	Direct debit (SEPA)
•	Credit card (Visa, Mastercard & American Express)
•	PayPal
•	Apple Pay

You can check out all of the information you need to travel like a local in Berlin with BVG Fahrinfo, you can also buy a ticket for any bus, train, tram or subway trip in the app. You will be able to view multiple travel options to suit your needs and buy a ticket in the city.

Save your destinations:

Taking regular trips to your favourite places? Why not save them and get quicker results, every destination is saved so you can start your journey quicker and plan your route.

Need to get home on the subway from your favourite restaurant or looking to pick up something sweet from your favourite store? Your saved destinations are there for you in the app.

Travel planner:

BVG Fahrinfo has a map feature of all the different transport routes in the city and live travel information for all bus, train, tram and subway lines for Berlin and Brandenburg. Each map works in addition to the live travel information so that you can know which transport is best for you!

Ticket purchase:

Select the best travel route or check the Berlin travel maps to buy a ticket for any bus, train, tram or subway trip using the app just press on the travel option you want to take or your chosen route, then press on the ticket and you are good to go!

We offer a variety of different ticket types to fit with your life, whether you are here for a weekend or a berlin local:
•	Monthly Ticket 10 a.m. (AB)
•	Monthly Ticket Apprentice (AB)
•	VBB-Flexticket (AB)
•	Berlin Ticket S (AB)
•	4-trip-Ticket
•	Daily pass
•	Single ticket
•	Short haul
•	Connection ticket
•	Tourist tickets
•	Bicycle ticket

Multiple transport modes:

BVG Fahrinfo offers a combination of travel options for you to use throughout the city!

Use classic bus, train and tram travel with transport options like car sharing, bike sharing and kick scooters to enhance your journey. It’s so easy to use, whether you want to car share to the nearest to S-Bahn or pick up a bike and take it on the train to your next destination.

With BVG Fahrinfo you are not limited to public transport options only but have multiple options to choose from.

If you need a train, bus, bike, tram, car or a scooter we have you covered! Just open the map, get your current location and check out the travel options around you. BVG Fahrinfo has it all!

Information updates:

BVG Fahrinfo is the way to take city trips, we offer up to date travel information on all bus, train, tram and subway so that you can plan your route with the latest updates and avoid any delays by using the Live Information feature to get around Berlin or use the Commuter Alarm feature and receive a notification about changes to your journey.

## Key features

- Journey planner
- Ticket purchasing
- Real-time travel information
- Transport maps
- Save destinations
- Multiple transport modes

## What do users think of BVG Fahrinfo?

Overall sentiment: negative

**Pros**

- 🚀 Accurate travel information
- 📍 Helpful for navigating Berlin
- 💳 Ability to purchase tickets in-app

**Cons**

- 🐛 Unreliable live updates and departure times
- 🤯 Confusing and unintuitive user interface
- 🔒 Issues with account management and ticket activation
- 🧭 Lack of detailed maps and station information

**Commonly reported bugs**

- App crashes and freezes
- Tickets disappearing from the app
- Issues with payment processing and account verification

**Most requested features**

- Option to view departure times for specific stops
- Ability to save favorite routes and stations
- Integration with digital wallets for tickets
- Improved offline functionality

## Recent user reviews (10 of 353)

All indexed reviews: https://appshunter.io/ios/app/bvg-fahrinfo-routes-and-tickets/id284971745/reviews.md

### 5/5 — Good app

*2026-06-09, version 8.13.3*

Finally, we‘ve got really good application in Berlin. 5 stars

### 1/5 — Horreur ergonomique

*2026-04-20*

Une aberration d’interface, une complexité insondable, vous n’en ressortirez pas indemne nerveusement

**Developer response:** Hello, thank you very much for your feedback and constructive criticism. We are working on improving more than just the ticketing system, and your feedback is helping us do so. Thank you for bringing this to our attention!

### 1/5 — Terrible ux

*2026-04-20, version 8.12.1*

I had to repeat steps 5 times just to purchase a ticket

### 1/5 — Useless

*2026-04-02, version 8.12.1*

They offer English version, but the majority of the content is in Dutch... No sense

### 1/5 — Absolute trash

*2026-01-21, version 8.11.2*

Since they completely overhauled the app over the summer, this app has become absolute trash. It isn’t user friendly at all - purchasing a ticket involves more shuffling between options. The live updates of buses is utterly useless unless the app is tracking “ghost” buses, which stop and depart without any of the living/breathing passengers. I’ve lived in this city for 10 years with an app that remained relatively unchanged in its interface and concept, which wasn’t great, but it got the job done. Now it’s almost completely unusable.  I guess that’s Berlin for you - throw a bunch of money at “improving” something only to make it 10x worse than before. Way to go, guys.

*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.

### 1/5 — 10 years behind

*2026-01-08*

The exact locations of bus stops and metro entrances isn’t shown. Often it claims to show live updates from buses that never arrive. On iOS I’m forced to enter my phone password every time just to check a route. Just very clumsy and clunky for an app and full of Denglisch.

### 1/5 — Absolute trash

*2025-10-20*

Since they completely overhauled the app over the summer, this app has become absolute trash. It isn’t user friendly at all - purchasing a ticket involves more shuffling between options. The live updates of buses is utterly useless unless the app is tracking “ghost” buses, which stop and depart without any of the living/breathing passengers. I’ve lived in this city for 10 years with an app that remained relatively unchanged in its interface and concept, which wasn’t great, but it got the job done. Now it’s almost completely unusable.  I guess that’s Berlin for you - throw a bunch of money at “improving” something only to make it 10x worse than before. Way to go, guys.

*October 2025 Update: while the app has improved, I have to say, it’s still pretty stupid, esp since you can’t simply check the departure times at a particular spot. Instead, you have to input a route before BVG decides which way is best for getting there, whether it is or not is another matter. Why can’t I just see the departing times for trains/buses at a stop, and decide for myself which way to go? Your app isn’t effective enough on its own to determine the most optimal route, so maybe until you get to that point, you could simply report departing/arriving times at a spot, unless prompted for your misguided advice re: how to get to a certain place.

**Developer response:** Thanks for your… enthusiastic feedback! We admit, our 'summer makeover.' isnt over jet. As for the ghost buses, we promise we’re not summoning the supernatural—it’s a bug we’re working to exorcise ASAP. Your patience would mean the world while we make this app less ‘Berlin-chaos’ and more ‘Berlin-efficiency.’ Thanks for sticking with us through the shuffle!

October 2025 Update: Hey, thank you for your feedback. You can customise your connection search by using the filter settings (filter symbole). You can add intermediate stops or select which means of transportation you would like to use, for example.  As for the departure times: On the start screen you have the large map of the surrounding area with all the stops and lines in the proximity. If you now click on a nearby stop, a pop-up will open with the lines that depart from this stop. You can drag this upwards. Alternatively, you can click on the icon at the front of the list of recently searched or saved stops to open the same view.

### 2/5 — Confusing UI and Wouldn’t Auth Account

*2025-10-17*

Looks like it functions, the maps are hectic though and at one just shifted me over to open street maps website.

But the bigger thing is that no matter how many times I got it to send me a confirm account link that I clicked it just didn’t work so I couldn’t buy tickets.

**Developer response:** Hey, sorry to hear that! If you still cannot verify your account, please feel free to contact us over the e-mail address appsupport@bvg.de and we will check it further!

### 1/5 — Amateurs!!!

*2025-10-03, version iOS 8.10.0*

Can’t change „from“ location while in transit! It will keep updating to current location!!  Who’s the sadist that designed this app? Who’s the QA? Honestly, reconsider

### 1/5 — Impossible to pay for a ticket

*2025-08-16, version 8.8.2*

Impossible to pay for a ticket and registration needed to pay for it. Waste of time! Just pay with card in the bus.

## Frequently asked questions about BVG Fahrinfo

### What does the BVG Fahrinfo app do?

The app serves as an official journey planner and ticket purchasing tool for all public transport in Berlin and Brandenburg. It provides maps of bus, train, subway, and tram routes, along with live travel information to help users plan their trips efficiently.

### What are the key features of this app?

Key features include a comprehensive journey planner, the ability to purchase tickets for various transport modes, real-time travel updates, detailed transport maps, and the option to save frequently visited destinations for faster planning.

### How much does the BVG Fahrinfo app cost?

The app itself is free to download and use for planning journeys and accessing travel information. However, users will need to purchase tickets for their travel within the app, with various ticket types available.

### What payment methods are accepted for tickets?

The app accepts a variety of cashless payment methods for ticket purchases, including direct debit (SEPA), credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

### Who is this app designed for?

This app is designed for anyone traveling within Berlin and Brandenburg using public transport. This includes daily commuters, tourists visiting the city, and individuals looking for the quickest or most convenient routes for their journeys.

## Version history (last 5 releases)

### 8.14.0 — 2026-07-03

Wallet & QR Code: Crisper than your side-eye when the bus is late again.
Bugs: Cleaned up like chewing gum from the seat.
Network Maps: Updated as if we knew you’d call the BVG hotline otherwise.

### 8.13.3 — 2026-06-01

What’s new?
Background: We’re already building tomorrow. Coming soon: Your DeutschlandTicket in the app.

### 8.13.2 — 2026-05-11

What’s new?

Dark Mode: Darker than a U-Bahn tunnel at night.
Bugs: Gone like a passenger without a ticket.
Design: Sleeker than a new BVG bus.
Background: We’re already building tomorrow.

### 8.12.1 — 2026-02-16

Cloud Migration: Services now on cloud nine - faster, smoother, better.
Consent Marketing: Choose your cookie fate under „Data Protection“.
Bug Fixes: Fewer crashes, more speed. Gremlins (mostly) gone.
Design Tweaks: Prettier, because why not?

### 8.11.2 — 2025-11-18

New design for icons in ticketing dashboard
Redesign/clarification for not activated 4-trip tickets for better overview
Status of “Raffel” and “Route recording” with active/inactive
Bugfixing and optimisation

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## More apps by Berliner Verkehrsbetriebe (BVG) - AöR

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- [BVG Jelbi: Mobility in Berlin](https://appshunter.io/ios/app/bvg-jelbi-mobility-in-berlin/id1451106402)
- [BVG Muva: Mobility for you](https://appshunter.io/ios/app/bvg-muva-mobility-for-you/id1636304180)

All apps by Berliner Verkehrsbetriebe (BVG) - AöR: https://appshunter.io/developer/1092074591

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*