# BVG Jelbi: Mobility in Berlin — Bus/train, taxi, e-scooter

> All-in-one Berlin mobility app for public transport, taxis, and sharing services. (iPhone/iPad app by Berliner Verkehrsbetriebe (BVG) - AöR.)

- Source: https://appshunter.io/ios/app/bvg-jelbi-mobility-in-berlin/id1451106402 (this page in markdown: same URL + `.md`)
- Developer: [Berliner Verkehrsbetriebe (BVG) - AöR](https://appshunter.io/developer/1092074591)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.50/5 from 106 App Store ratings · 97 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 229 MB
- Languages: German (Germany), American English
- Released: 2019-06-12
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/bvg-jelbi-mobility-in-berlin/id1451106402/reviews.md

## What is BVG Jelbi?

Use popular means of transport in Berlin with only 1 registration – save precious time!

With BVG Jelbi, you get full mobility in Berlin with just one app. Use Berlin's public transport, taxi, carsharing, e-scooter, moped, or bike at the touch of a button. Always find the best route and choose flexibly between different means of transport. Pay for your journeys conveniently in the app. Jelbi is your app for unlimited mobility.

Top functions of the Jelbi app:
- Smart route planner for all means of transport
- Convenient purchase of public transport tickets (bus, tram, S Bahn, U Bahn)
- Easy use of all sharing services
- Convenient pick-up by taxi service
- Easy payment in the Jelbi app
- Timetable information at the touch of a button

NEW: Get the new Deutschlandticket from BVG
From now on you can order the new Deutschland ticket via our website. The ticket costs 58 € per month and is available as a personal season ticket without transferability. With the Deutschlandticket you can use all public transport, including regional transport throughout Germany.

You want transportation, we have the means
Jelbi is your mobility app for Berlin's public transport, taxi, and sharing services. Whether bus, train, scooter, bike, car, moped, or cab, your unlimited mobility in the capital is just a few clicks away. Jelbi bundles all services in just one app. Buy public transport tickets or use the services of our mobility partners: Miles, Sixt share, Voi, Lime, Nextbike, Emmy, Bolt, Dott and Taxi Berlin. With the BVG Jelbi app, you have access to a fleet of 70,000 vehicles in Berlin.

Your mobility with Jelbi at a glance
- Public transport in Berlin (VBB, BVG, S-Bahn), including the tariff zones A to C - from short distance to a monthly ticket.
- E-scooter sharing with Voi, Lime, Dott and Bolt, four leading providers for the rental of e-scooters.
- Carsharing with Miles and Sixt share. You can choose from different vehicles like spacious vans or agile e-cars.
- E-moped sharing with Emmy - move from A to B in a relaxed and silent way.
- Bike sharing with a bike from Nextbike or e-bikes from Lime, Dott & Bolt
- Get around comfortably with the taxi service from Taxi Berlin.

Always find the best route
With Jelbi, you will always find the best route and the right means of transport. Simply enter your destination and our smart route planner will show you routes, including journey times in real time. Now all you have to do is choose, book, and you're on your way!

Jelbi stations - your contact point for mobility
Our Jelbi stations are mobility hubs where you can find all sharing services bundled in one place: Voi, Miles, Emmy, Sixt share, Lime, Nextbike, Bolt, Dott. Use what you need flexibly - rent, charge, or return. No need to search for a vehicle or parking space. The over 340 Jelbi stations are displayed in the app and their number keeps growing.

How to get started
To use all the services and functions of Jelbi, you only need to take a few steps: You register, enter a payment method and your mobile phone number and you can book and pay for any service. With just a few clicks, right in the app.

Do you already have a BVG account? Great, you can use Jelbi with this account and don't need to register again!

Pay conveniently in the app
You can choose between credit card, Apple Pay, Google Pay and PayPal to pay for your trips. Of course, you only pay the regular prices. There are no hidden extra costs for using our service.

Download the Jelbi app now and explore Berlin - whether you are a Berliner, visitor, or commuter!

Your feedback counts
We rely on your feedback to improve our app. Write us your opinion to appsupport@bvg.de.

## Key features

- Smart route planner for all transport
- Public transport ticket purchase
- Easy sharing service use
- Taxi service booking
- In-app payment
- Timetable information

## Recent user reviews (10 of 97)

All indexed reviews: https://appshunter.io/ios/app/bvg-jelbi-mobility-in-berlin/id1451106402/reviews.md

### 3/5 — Does not accept US Credit Cards

*2026-07-26*

“Payment Method Rejected” is the unhelpful error message you will see.  Not suitable for visitors.

**Developer response:** Hello, thank you very much for your feedback. We currently only accept cards from the European Economic Area (EEA). Where possible, users should register an EEA card. Your BVG team 💛

### 5/5 — Does everything.

*2026-07-18*

Irony covers all public transport. It’s clear, intuitive and payment is effortless.

**Developer response:** Hello, thank you so much.💛 We’re delighted that you like our app. Your BVG team 💛

### 1/5 — Do not make things easier

*2026-06-30*

The app has numerous bugs, offers no support service (it refers you to the service provider you chose, who can’t do anything about it!!), and is unable to simply define certain products being sold!

**Developer response:** Hello, thank you very much for your feedback. That’s not quite right. You can contact customer service by email. Just send an email to Appsupport@bvg.de. Our team will look into your issue and are sure to find a solution. Your BVG team 💛

### 1/5 — Does not work with us cards or banks

*2026-06-06*

Can not add my bus pass from BVG app and could not add my credit cards to Jelbi.

**Developer response:** Hi, we suppose that by bus pass you perhaps mean the Deutschlandticket? A Deutschlandticket subscription can only be displayed in the app when the mobile version was chosen. It would be great if you could send us an email from your registered email address to appsupport@bvg.de so that we can check your request, in regard to this and also in regard to the registration of the credit card! 💛

### 5/5 — Einfacher Ticketkauf

*2026-05-13, version 4.59.0*

Sehr einfache und schnelle Art Fahrscheine zu kaufen. Andere Services nutze ich nicht

### 2/5 — European credit card required to use

*2026-04-25*

I was hoping to use this app while visiting Berlin, but, as of 2026, it only accepts payment from European credit and debit cards. Payment forms linked to overseas financial institutions are NOT accepted.

**Developer response:** Hello, thank you very much for your feedback. We currently only accept cards from the European Economic Area (EEA). You can only add a credit card from the European Economic Area to the app. If possible. Your BVG Team 💛

### 5/5 — Alles gut

*2026-01-02, version 4.51.0*

Alles klar und gut

### 1/5 — Couldn’t buy tickets

*2025-12-19*

No matter what card or payment method, nothing worked. I see a review from 3 years ago with the only solution offered is to reach out to LogPay. Utterly ridiculous. I’m trying to buy train tickets while in the station, not debug an app.

**Developer response:** Hi, Thanks for sharing this! That shouldn’t happen when you just want a ticket. Please send us details (device, OS, payment method) to appsupport@bvg.de so we can check this individually and get you rolling without debugging 💛

### 5/5 — F

*2025-10-22*

Very user friendly!

**Developer response:** Thank you so much! 💛

### 5/5 — Wunderbar!

*2025-10-11*

Wunderbar!

**Developer response:** Hallo, vielen lieben Dank für dein tolles Feedback  – das hören wir natürlich gern! Wir geben weiter Gas, damit Jelbi auch in Zukunft wunderbar bleibt. Jute Fahrt und bis bald in der App! 💛

## Frequently asked questions about BVG Jelbi

### What does the BVG Jelbi app do?

The BVG Jelbi app provides a unified platform for accessing various transportation options in Berlin. It allows users to plan routes, purchase public transport tickets, and use sharing services like e-scooters, bikes, cars, and mopeds, all within a single application.

### What are the key features of the BVG Jelbi app?

Key features include a smart route planner that considers all available transport modes, convenient purchase of public transport tickets for buses, trams, S-Bahn, and U-Bahn, easy access to sharing services, taxi booking, and integrated in-app payment for all journeys.

### How much does the BVG Jelbi app cost?

The BVG Jelbi app itself is free to download and use. While the app offers free access to route planning and booking, individual journeys and tickets for public transport or sharing services will incur separate costs, which are paid for within the app.

### What transportation options are available through BVG Jelbi?

The app integrates public transport (bus, tram, S-Bahn, U-Bahn) within Berlin's tariff zones A to C, as well as various sharing services including e-scooters, carsharing, e-mopeds, and bike sharing from multiple providers. Taxi services are also available.

### Can I use the Deutschlandticket with BVG Jelbi?

Yes, you can order the new Deutschlandticket from BVG via their website. This ticket costs €58 per month and allows you to use all public transport, including regional transport, throughout Germany. It is a personal, non-transferable season ticket.

## Version history (last 5 releases)

### 4.66.0 — 2026-08-11

NEW: Technical fixes and improvement of user-friendliness.
Update your app to enjoy the most stable and fastest version of Jelbi.
Stay tuned, new features are coming soon!
Your feedback is important to us. Do you have any questions or suggestions? Simply click on "Contact us" or "Leave feedback" in the app.
Enjoy your ride!
Your Jelbi Team

### 4.65.0 — 2026-07-28

NEW: Technical fixes and improvement of user-friendliness.
Update your app to enjoy the most stable and fastest version of Jelbi.
Stay tuned, new features are coming soon!
Your feedback is important to us. Do you have any questions or suggestions? Simply click on "Contact us" or "Leave feedback" in the app.
Enjoy your ride!
Your Jelbi Team

### 4.64.0 — 2026-07-14

NEW: Technical fixes and improvement of user-friendliness.
Update your app to enjoy the most stable and fastest version of Jelbi.
Stay tuned, new features are coming soon!
Your feedback is important to us. Do you have any questions or suggestions? Simply click on "Contact us" or "Leave feedback" in the app.
Enjoy your ride!
Your Jelbi Team

### 4.63.0 — 2026-06-30

NEW: Technical fixes and improvement of user-friendliness.
Update your app to enjoy the most stable and fastest version of Jelbi.
Stay tuned, new features are coming soon!
Your feedback is important to us. Do you have any questions or suggestions? Simply click on "Contact us" or "Leave feedback" in the app.
Enjoy your ride!
Your Jelbi Team

### 4.62.0 — 2026-06-16

NEW: Technical fixes and improvement of user-friendliness.
Update your app to enjoy the most stable and fastest version of Jelbi.
Stay tuned, new features are coming soon!
Your feedback is important to us. Do you have any questions or suggestions? Simply click on "Contact us" or "Leave feedback" in the app.
Enjoy your ride!
Your Jelbi Team

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All apps by Berliner Verkehrsbetriebe (BVG) - AöR: https://appshunter.io/developer/1092074591

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*