# BVG Tickets: Train, Bus & Tram — user reviews > 437 indexed App Store user reviews of BVG Tickets by Berliner Verkehrsbetriebe (BVG) - AöR, rated 4.60/5 from 1,844 ratings. - Source: https://appshunter.io/ios/app/bvg-tickets-train-bus-and-tram/id1232772818/reviews - App overview in markdown: https://appshunter.io/ios/app/bvg-tickets-train-bus-and-tram/id1232772818.md - Rating breakdown: 5★ 1,532 · 4★ 105 · 3★ 47 · 2★ 28 · 1★ 132 ## What do users think of BVG Tickets? Overall sentiment: negative **Pros** - ✨ Practical and convenient - 🚀 Smooth and fast - 💳 Supports Apple Pay - 🗺️ Helpful for navigating Berlin **Cons** - 🐛 Buggy and unreliable - ⏱️ Slow ticket activation - 💰 Charges for tickets that don't work - 🤔 Confusing user experience **Commonly reported bugs** - Tickets disappearing from the app - Payment issues and failed transactions - Geolocation and station detection problems - Crashes and app instability **Most requested features** - Ability to cancel or refund tickets - Improved offline functionality - Better error handling and notifications - Integration with Apple Wallet ## Newest reviews (14 of 437) ### 3/5 — A scam *2026-08-21, version 2.0.30* Happily takes your money but you don’t get the service and it’s impossible to get any help. ### 2/5 — 4-trip ticket didn’t work *2026-07-09, version 2.0.27* Bought a 4-trip ticket, tried to redeem one for a trip, but it didn’t work. I tried speaking to the support bot, but it couldn’t give me any useful information. As well as a customer support worker in information machine — didn’t speak English and didn’t have any information at all. Another worker just told me to buy a regular ticket. So my problem remained unsolved. 2 stars for working before, but it is a basic requirement for an app. Would like to have my money back because of complete incompetence of the staff and unsatisfactory service. ### 1/5 — DO NOT USE THIS APP *2026-06-29* I purchased a bundle of four tickets through this app during a three-day holiday in Berlin (I am not German). The app worked fine the first time but when I tried to validate the second ticket, the app would not work. I got into a mountain of trouble as a result and BVG have been absolutely useless and failed to acknowledge any responsibility for their faulty app. Save yourself the trouble and buy paper tickets at stations instead. **Developer response:** Hello, thank you very much for your feedback. Tickets must always be purchased before boarding the vehicle. You may only board the vehicle once the QR code is fully visible and is no longer greyed out. Your BVG team 💛 ### 2/5 — Très mal traduite *2026-06-28* Traduction anglaise très très partielle, obligé de faire des screenshoot et de traduire. **Developer response:** Bonjour, merci beaucoup pour tes commentaires et tes remarques constructives. Nous transmettrons tes commentaires à nos développeurs et développeuses. L'équipe BVG 💛 ### 1/5 — The app doesn’t work *2026-06-27* Installed the app, tried to log in and the button does nothing. Reinstalled the app, same again. Waste of time. **Developer response:** Hello, thank you very much for your feedback. Please send us an email at appsupport@bvg.de, and we’ll take a look at your account and find a solution. Your BVG team 💛 ### 1/5 — Useless *2026-06-20, version 2.0.27* It just doesn’t allow to add any payment method; which makes it impossible to buy any tickets. It gives an error even before starting —“Cannot load payment methods”—, so the issue it’s not with my cards. ### 1/5 — App freezes and needs uninstalled *2026-06-14, version 2.0.27* App will just stop working sometimes so you have to uninstall and reinstall it. ### 1/5 — Unable to log in or pay *2026-06-12, version 2.0.27* Unable to login to my account or pay a ticket, since the payment methods cannot be found. Why are you doing this to me if you tell me ‘weil wir doch lieben‘. What a joke ### 1/5 — Horrible UX *2026-06-09, version 2.0.27* What’s the PM? ### 1/5 — Bezahlung leider nicht möglich *2026-06-08, version 2.0.27* Leider ist es unmöglich für das Ticket zu bezahlen - wie ich sehe, haben viele Nutzer das gleiche Problem und das auch seit einer geraumen Zeit. Wann kommt die Lösung? ### 1/5 — Terrible experience *2026-05-22, version 2.0.27* A ticket got activated as soon as it was purchased without a warning. Had to buy another ticket when I actually got to the train station. It took me a few attempts for the transaction to go through. Very disappointed with the extra money spent. ### 3/5 — Unable to login *2026-05-14* I tap on login and nothing happens. Poorly developed app. **Developer response:** Hello, thank you very much for your feedback. Please send us an email at appsupport@bvg.de, and we’ll take a look at your account and find a solution. Your BVG team 💛 ### 1/5 — It’s not working *2026-05-10* I’ve been trying to get a ticket but it doesn’t let me log in, doesn’t let me pay, I can’t even chose the starting point. It freezes at the step of “loading configuration”. So bad **Developer response:** Hi, we are sorry to hear that! We recommend that you delete the app and then reinstall it and try the login again. If it still does not work please send us an email to appsupport@bvg.de with a detailed description of the issue or error, if possible with a screenshot/photo of the error message. It would also be helpful to know which app version you are using and with which mobile phone and its operating system version. ### 1/5 — needs to be fixed *2026-05-01* I lost 5 unused tickets lately. I couldn’t validate my tickets and wasted 30mins last two days. there was no news for refund yet. the app really should drop their service if it isn’t reliable. ( fyi, all my other apps are working fine on my phone with latest ios updates.) **Developer response:** Hi Joey, we recommend that you delete and reinstall the app and then try to use the tickets again. If you’re still encountering problems after that, please feel free to contact us by email at appsupport@bvg.de ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t load payment methods… *2026-08-16, version 2.0.30* Doesn’t load payment methods… ### 1/5 — Constant problems *2026-08-03, version 2.0.30* Should be convenient but it’s always full of problems. Won’t take payment, tickets disappearing. The app is unusable. ### 1/5 — Can’t even login *2026-07-31* What’s the whole point of having an app if the login button doesn’t even work? In all pages i tried the login button. I also tried to quit the app and reopen. Nothing ever happens when i press on login. Cant do anything. Not logging in means you can’t even buy a ticket and the whole app is useless **Developer response:** Thank you for your feedback. We're sorry to hear about your experience. Login and ticket purchase are working as expected, so this may have been a temporary or device-specific issue. Please make sure you're using the latest app version and try again. If the issue persists, our support team at appsupport@bvg.de will be happy to help. 💛 ### 1/5 — Delay activation of Welcome to Berlin ticket *2026-07-24, version 2.0.30* Purchased a 48 hr Welcome to Berlin ticket before arriving in Berlin. It activated immediately vs giving me the chance to activate or validate it later. Tech support was no help. Poor user interface for a very common purchase option! ### 1/5 — Do not trust or get a fine *2026-07-17, version 2.0.29* As soon as I arrived at the airport, I took the first train to get to central Berlin. When I tried to buy a ticket on the app, it was impossible to add a payment method, so I had no way to purchase my transport ticket. I explained the situation to the inspectors, but they would not listen or show any understanding. The result: a €60 fine for a malfunction that was clearly not my fault. This is unacceptable! ### 1/5 — 4-trip tickets disappear and login is broken *2026-07-16, version 2.0.29* I usually buy the 4-trip tickets, but lately, the remaining tickets disappear right after I validate the first one. Following advice from other reviews, I uninstalled and reinstalled the app, but now I can't even log back in due to a "Service unavailable" error. It is very stressful to rely on the app when commuting. If a ticket inspector comes onboard, they won't wait for a technical error to be resolved before issuing a fine. I really hope the development team can look into these issues and fix them soon. ### 1/5 — login broken *2026-07-16, version 2.0.29* after the last update login doesn’t work ### 1/5 — No longer working *2026-07-11, version 2.0.27* Used to work fine now I can’t access my tickets or buy new ones it just doesn’t load anymore ### 1/5 — Disaster *2026-07-08, version 2.0.27* When you buy a ticket you have to logout / login again to be able to validate it ### 1/5 — Bad App *2026-07-04, version 2.0.27* I bought a ticket and my card was charged but when I went into the app it showed no transaction history and said I had purchases no tickets. ## Most praised reviews (10 highest-rated) ### 5/5 — App works well *2026-08-03* The app works well in English except for the ticket names and explanations remain in German. Not so helpful. **Developer response:** Thank you for your feedback. We are currently working on introducing bilingual ticket names and explanations in the app, and this improvement will be available in a future update. Thank you for your patience and for helping us improve the app. ### 5/5 — 柏林24小时公交通票很好用 *2026-07-19* 出示手机就能验票，方便，省去每一站买票，这种通票在德国很方便 **Developer response:** Hello, thank you so much.💛 We’re delighted that you like our app. Your BVG team 💛 ### 5/5 — So handy *2026-06-29, version 2.0.27* Apple Pay available! GPS location selects starting point! Great! ### 5/5 — Best Public Transport Ever *2026-06-18, version 2.0.27* Clean, comfortable, convenient, frequent, reasonable price…what’s not to like—nothing: it’s GREAT ### 5/5 — Super! *2026-06-13, version 2.0.27* Bislang hat alles prima mit ihr geklappt! Top app! ☺️ ### 5/5 — Solid *2026-05-17, version 2.0.27* Works well, easy to use, exactly what a transit app should be ### 5/5 — Great Option for Tourists *2026-04-24, version 2.0.24* This app is incredibly easy to use. It makes taking the metro so easy. ### 5/5 — Aplicativo prático e funcional *2026-04-20, version 2.0.24* Consegui comprar todas as minhas passagens pra usar o transporte em Berlim com esse aplicativo. Recomendo muito! Facilitou muito a minha viagem. Sou brasileiro, então algumas palavras em alemão precisei pesquisar no tradutor. Outras dúvidas mais pontuais, tirei com o auxílio do Gemini. ### 5/5 — 한국어 설명도 있었으면 좋겠어요! *2026-03-21* 간단편해서 좋아요! **Developer response:** 안녕하세요, 정말 감사합니다. 💛 저희 앱을 마음에 들어 주셔서 기쁩니다. ### 5/5 — Easy and QuickType *2026-03-20, version 2.0.23* 🤩 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*