# C&F Mobile Banking — user reviews > 36 indexed App Store user reviews of C&F Mobile Banking by C&F Bank, rated 4.81/5 from 2,795 ratings. - Source: https://appshunter.io/ios/app/c-and-f-mobile-banking/id512546302/reviews - App overview in markdown: https://appshunter.io/ios/app/c-and-f-mobile-banking/id512546302.md - Rating breakdown: 5★ 2,358 · 4★ 215 · 3★ 40 · 2★ 12 · 1★ 43 ## What do users think of C&F Mobile Banking? Overall sentiment: neutral **Pros** - 👍 Easy access and secure - 👍 Excellent customer service - 👍 Reliable and competent service - 👍 Convenient mobile banking **Cons** - 🐛 Randomly locks users out - 🐛 Frequent crashes and freezes - 🐛 Login issues and password resets - 🐛 Unreliable app functionality **Commonly reported bugs** - App won't load or log in - Touch ID/Face ID not working - Account balance not updating **Most requested features** - Add ability to update account information - Integrate Zelle payment service - Improve multitasking support - Add iPhone 5 screen support ## Newest reviews (11 of 36) ### 4/5 — Having trouble with app also *2026-08-14, version 25.2.100* I really love the availability of accessibility of the app. Update this morning, I did delete the app and then reload the app and try logging in again and that did seem to work so whatever the issue was it seems to have resolved itself thank you so much But I would have to agree. I have had some difficulty especially over the last four weeks. Login through the app it keeps coming back with an issue. However, I can login on the website just fine. ### 4/5 — Just one thing *2021-08-03, version 21.1.30* Could yall add a feature to update account information; like address or phone number? That would be reaaaally helpful! App is great tho. ### 4/5 — Always Reliable *2021-03-01, version 20.2.50* Competent and reliable service. If a question arises, they’re always there to assist. ### 4/5 — App is nice but broken *2019-08-03, version 19.1.30* Please fix Touch ID. It hasn’t worked for a week or so. Thanks! ### 5/5 — Great Improvements! *2018-12-31, version 18.2.70* The app has gotten so much better in the past few years. I appreciate the options to deposit checks from home and make internal transfers, all of which are easy to do! ### 5/5 — River Bend Landscaping *2018-12-11, version 18.2.70* Mobile app is great for depositing checks on the go so I can keep working. Saves time on deposits and payments also. ### 5/5 — Working great! *2017-05-14, version 8.0.242* Update: if anyone is having trouble like I did, delete the app and reinstall - solved the problem :) The app works great and no longer immediately logs out if in the background. However, the fingerprint login does not work for me despite being turned on. I'm jealous since it works for the rest of my family :( ### 3/5 — Touch ID *2017-03-28, version 8.0.242* Please add Touch ID. Please??? Hello!!!! ### 3/5 — Multitasking still needed *2014-03-25, version 4.3.197* Read a review from January 2013 that requested app be updated to support multitasking. Now it is March 2014. I am new to this app, and love a lot about the app, except the lack of its supporting multitasking. I was making my first deposit via the app, had already captured the front of the check, and inadvertently hit the home button when I wanted to capture the back of the check, quickly got back to app, but had to sign back in and start the process all over again. Yes indeed...app needs to support multitasking. Deal with security issue by timing out user, not logging user out after leaving the screen for a split second. (That alone is worth 1-2 stars!) ### 5/5 — Mr *2013-05-30, version 2.5.22* This app would be great if it worked. It crashes most of the time on my Iphone 3 and the deposit feature does not word above certain amounts. Please fix it! ### 5/5 — C&F Best App *2013-03-20, version 2.5.19* I've downloaded five major bank apps and this is the easiest to navigate. Easy and quick! ## Most critical reviews (10 lowest-rated) ### 1/5 — App Not Functioning Properly *2024-10-11, version 24.1.70* I’ve been using the Citizens and Farmers (C&F) banking app for quite some time now, and unfortunately, for the past several months, the app has consistently failed to function properly. As a customer who relies on online banking for daily transactions, this has been incredibly frustrating. First and foremost, the app frequently crashes or freezes, preventing me from completing basic tasks such as checking my account balance, transferring funds, or depositing checks. On several occasions, I’ve been unable to log in, receiving vague error messages with no clear solution. This unreliability has left me anxious, especially when trying to manage my finances on the go. What’s even more disappointing is the lack of communication and timely updates from the bank regarding these issues. Despite reaching out to customer support multiple times, the problems persist with no clear resolution or timeline for improvements. A banking app should be convenient and reliable, but this one has consistently fallen short of both expectations. For a company like Citizens and Farmers Bank, it’s critical to have a functioning and dependable app. In today’s digital age, customers need the assurance that they can access their accounts anytime, anywhere, without constant disruptions. Until these issues are resolved, I can’t confidently recommend this app to others. ### 1/5 — App won’t let me log in *2021-08-01, version 21.1.30* I use to have an android phone but I switched over to apple and ever since I haven’t been able to get Into my mobile banking app except for only a few times. I find this very inconvenient, please try to figure out why on the iOS update 14.7, that you can’t sign in to mobile banking. ### 1/5 — Horrible Banking App *2021-02-26, version 20.2.50* Had to reinstall because it locked up on my iPhone 12 Pro and once it finished installing it doesn’t load and is stuck on the C&F green screen before you log in. Just a terrible app. ### 1/5 — Can not open app *2019-11-29, version 19.2.50* I updated my app and now no matter what I do I can’t open it starts to open then just right back to my home screen. ### 2/5 — Never remembers your approved login settings *2023-12-15, version 23.1.70* This app NEVER remembers when you’ve already signed in and enabled Face ID. For the last few weeks, it has refused to allow me to sign in with Face ID. The app claims I have to enable Face ID after signing in on my decoder (which I always access from my iPhone and keep wasting my time enabling Face ID after each manual login) but it throws the same error again and again and again. Fix it. ### 2/5 — Login Reset *2017-10-24, version 17.2.56* The app, unlike other banking apps, doesn’t allow users to reset their login. Thus, if you forget your password, you will find yourself trying everything you could possibly remember to login. ### 2/5 — FIX OR UPGRADE *2015-11-16, version 4.7.153* When I first got this app, it was so convenient & easy to use! Now I don't know what's going on but it'll ask me to put in a bunch of security questions & never move on from that. PLEASE FIX OR UPGRADE ### 2/5 — Needs to be updated *2012-10-06, version 2.4.7* This was a very awesome app as far as checking my account. But for a while it hasn't been keeping track of my money it stays at the same amount and its been like that for a month now please update ### 3/5 — Login trouble *2023-09-04, version 23.1.70* Unfortunately have to reset my password 3-5 times every month just to be able to use app. All updates on phone and app are always up to date however app seems to always have technical difficulties. ### 3/5 — Touch ID broken *2020-10-30, version 20.1.200* Please fix the Touch ID. It was broken during a version update. ## Most praised reviews (10 highest-rated) ### 5/5 — Bank officers *2026-05-19, version 25.2.100* I love being on a first name basis, when I need to go into the bank, it’s like seeing good friends. ### 5/5 — Randomly locks you out *2025-02-15, version 24.2.60* This app will randomly lock you out from online access. You have to call the bank about every other month to get your account unlocked. They seem to have no desire to update the system. ### 5/5 — Wanda Clarke *2024-12-19, version 24.1.70* I love the mobile ap and the bank ### 5/5 — Easy access and secure *2024-08-12, version 24.1.70* Love the customer service both inside the bank from their associates and on the app! ### 5/5 — Excellent *2023-09-22, version 23.1.70* I have nothing but good things to say about C&F Bank. As a Senior Citizen I’ve been with several different banks, however This Branch Is The Best I’ve Ever Used. ### 5/5 — This rocks *2023-04-22, version 22.2.200* I need to manage several accounts and I live handling this in my phone. I’m a 31-year C and F customer and “ I ain’t MOVIN!” ### 5/5 — A Great Bank *2022-09-30, version 22.1.103* Have dealt with C&F bank all my adult life. Couldn’t ask for a better bank. Thank you C&F. ### 5/5 — Excellent *2022-07-30, version 21.3.51* I have nothing but good things to say about C&F Bank. As a Senior Citizen I’ve been with several different banks, however This Branch Is The Best I’ve Ever Used. ### 5/5 — Best bank ever! *2020-07-17, version 20.1.20* C&F bank is and has been the best bank I have banked with. Keep doing what you’re doing and I will never go to another bank. ### 5/5 — Zell *2019-04-05, version 18.3.70* Integrate zell --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*