# c2c Train Travel: Buy Tickets — user reviews > 121 indexed App Store user reviews of c2c Train Travel by Trenitalia c2c Limited, rated 4.80/5 from 57 ratings. - Source: https://appshunter.io/ios/app/c2c-train-travel-buy-tickets/id1467907512/reviews - App overview in markdown: https://appshunter.io/ios/app/c2c-train-travel-buy-tickets/id1467907512.md - Rating breakdown: 5★ 50 · 4★ 5 · 3★ 0 · 2★ 1 · 1★ 1 ## What do users think of c2c Train Travel? Overall sentiment: negative **Pros** - ✅ No booking fees for tickets - 🎫 Convenient ticket purchasing without queuing - 📍 Live train information availability - 💾 Address storage feature saves time - 🚄 Good rail service frequency and pricing - 📱 Mobile wallet integration capability - 🔄 Favorite routes can be saved **Cons** - 🐛 Frequent app crashes and freezes - ⏱️ Excessive timeout issues during use - 🔄 'You've been away a while' message resets progress - 💳 Payment processing failures and errors - 📍 Postcode finder not working - 🎫 Smart card ticket loading extremely slow - ⚠️ Live travel feature frequently broken - 🐢 Slow app performance and loading times - 🔐 Card details not saved between sessions - 📋 Requires re-entering address despite Apple Pay - ❌ Apple Wallet integration non-functional - 🔄 Session resets lose all entered information - ⚠️ Inconsistent functionality across devices - 🎯 Difficult and clunky navigation - 💸 Payment authorization issues and double charges - 🚫 E-ticket option doesn't work - 📱 iOS compatibility problems - 🔧 Poor customer support response **Commonly reported bugs** - App stuck in update loop preventing access - Live train times display not working - Postcode validation rejecting valid postcodes - Payment processing timeout and failure - Smart card ticket loading failures - App force closes or crashes unexpectedly - Session timeout during ticket purchase - Address field requires re-entry despite saved data - Apple Wallet add function non-functional - iOS 26.0.1 compatibility issue - App loop requiring force close to recover - Live Travel back button not responding - Delayed train status updates not showing - Tickets not removed from smart card after expiration - Payment declined errors with valid cards - Double charging on payment failures - Railcard automatically removed during purchase - App doesn't recognize valid smart card - Keyboard not dismissing in data entry fields - Live times showing incorrect train status - Engineering works not reflected in app - Smart card not opening barriers despite loaded ticket - Return ticket validity issues - Loyalty points calculation errors - App won't open with error message - Recent update causing widespread access issues **Most requested features** - Virtual tickets via phone instead of physical smart cards - Automatic favorite ticket saving with time preferences - One-day travelcard purchasing option - Railcard discount application for regular commuters - Loyalty rewards program for frequent users - Quick-buy option for repeat journeys - Station location map feature - Automatic ticket loading to smart card without delay - Ability to delete expired tickets from smart card - Continue shopping option for multiple tickets - QR code ticket option consistency across all users - Favorites function for frequent routes - Flexi season journey remaining notifications - Partial credit payment option clarity - Back button functionality in Live Travel - Engineering works display in app - Offline app functionality ## Newest reviews (17 of 121) ### 2/5 — Sad *2026-09-04, version 13.200.0* Doesn’t show real time travel updates and cancellations. Google Maps knows more about train status rather than c2c app. ### 2/5 — Constant Errors *2026-08-27, version 13.200.0* I was excited to see some updates on the app this morning, but that was short lived… Address lookup finally worked but doesn’t let you check out, tells you address field 2 is mandatory, which I clearly isn’t. Back to manually typing in, which doesn’t need address line two. Seven times I tried to checkout, Apple Pay pops up but won’t progress. Surely it can’t be that hard to get things working ### 2/5 — Buggy *2026-05-20, version 13.000.2* Why, despite updates, are the buttons in the top left and right a different colour. It just looks broke ### 2/5 — Add to Apple Wallet doesn’t work *2026-04-07, version 13.000.0* App is buggy, recently add to Apple wallet just doesn’t work. Please fix ### 2/5 — Temperamental *2026-03-09, version 12.700.3* Won’t allow me e tickets ### 1/5 — Doesn’t work *2026-02-10, version 12.700.3* The app simply doesn’t work and there’s no word on when it’ll be fixed just get the train line app instead ### 2/5 — Doesnt work on iOs *2026-02-05, version 12.700.0* Numerous bugs not fixed over a long period. Live train times arrivals departures unable to save card details in the app including the C2C travel card. Honestly, just a little frustrating and disappointing. ### 3/5 — Buggy, long, annoying *2026-02-05, version 12.700.0* It’s buggy, I get the ‘you’ve been away awhile’ when trying to check train times it’s very frustrating. Now it’s telling me postcode not found, same postcode I add everyday. I’m fed up with this app now. I’m just trying to book a train ticket why is it stressing me out. And even when it does work it’s so slow and long to just buy a ticket. Too many steps and pages why can’t I just quick buy the same ticket I buy ### 1/5 — Live Travel still does not work! *2026-02-05, version 12.700.0* It’s been the best part of a month and the live travel functionality still doesn’t work. Even though another prompt comes up today a fix has been deployed for 2nd Feb, 3 days later still not resolved! A horrendous and old school app which is sad in 2026! ### 1/5 — The app is totally useless *2026-02-04, version 12.700.0* For nearly a month there have been issues with the live train page on the app. Despite it being reported on numerous occasions, still the same issue goes on. People need the app to offer a quick answer to questions so you need to stop directing people to your website and work on fixing the issue. Message on your app page stating the app will be updated and fixed overnight on 02 February and two days later the same issue is ongoing. If you can’t get the app to work, it’s no wonder you can’t run trains properly!!! ### 1/5 — Broken *2026-02-03, version 12.700.0* App live times are broken and c2c won’t be fixing.. ### 1/5 — Not working for live departures *2026-02-02, version 12.700.0* App is too buggy and glitchy. Live travel info hasn’t been working for almost a month now so checking train times is a hassle with going to the webpage which doesn’t let you check stops or things so it’s much more restrictive. ### 1/5 — Started glitching *2026-01-28, version 12.700.0* For the past 1+ year has worked fine but the last 1-2 weeks it says “you’ve been away a while” every time i use the app and doesn’t let me use any pages except the first page. I can’t see live times, station departures, or check my late train credit because it refreshes and puts me back on the home page every time. ### 1/5 — Terrible app *2026-01-27, version 12.700.0* App never lets you check live travel times, keeps glitching and always times out.. very terrible app ### 1/5 — Zero Stars - App no longer works *2026-01-27, version 12.700.0* Live travel used to be the 2nd app I’d use every day - after turning my alarm off - c2c, why are you neglecting what was a really good app? ### 1/5 — Live travel feature doesn’t work *2026-01-26, version 12.700.0* It’s been an issue since the start of the year. It’s a feature I use daily, now unable to access. Forcing me to use a different app ### 1/5 — App is faulty, Jan 2026 *2026-01-24, version 12.700.0* This app doesn’t work anymore. Can no longer see my train times due to a pop up “time out” bubble thats keeps appearing and blocking the screen the moment you open the time table window. Have deleted and reinstalled the app a number of times to no joy. Emailed customer support a week ago but had no response. Very frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not sure what app these 5 star reviewers are using *2026-09-01, version 13.200.0* As hard as I try to defend c2c, particularly now that it’s been nationalised, everything about this company is terrible. The app is absolutely hopeless. You’ll order a ticket, reopen the app 12 hours later, and the exact same page will still be there. Then, if you go to Live Updates, it’ll tell you your session has timed out and make you start from the beginning again. The “smart” card is just as bad. It feels like technology from 15 years ago, and my tickets only load onto it about 50% of the time. Then you get to the gates and the staff tell you that you need to sort the issue out yourself. Brilliant. Why can’t you just tap on with the app. The trains are probably the most unreliable in the UK. You can pretty much expect every train to be delayed, if not cancelled altogether. The carriages are in a shocking state too, with urine literally floating up and down the carriage as the train moves. It’s comical, honestly. £25 a day for quite possibly the worst travel experience on the planet. ### 1/5 — Don’t believe the fake reviews *2026-07-28, version 13.000.2* The most unreliable app, constantly freezes and deletes your purchases. Then the unreliability of the trains themselves is beyond a joke. No a/c and constant delays. If you want cheap tickets to London, just get off at West Ham as there aren’t any gates and zero staff to enforce it 👍 ### 1/5 — Always fail when is issues on the line *2026-06-26, version 13.000.2* Never works when most needed ### 1/5 — Don’t believe the fake reviews *2026-06-05, version 13.000.2* The most unreliable app, constantly freezes and deletes your purchases. Then the unreliability of the trains themselves is beyond a joke. £7 single from fenchurch to West Ham? Absolute disgrace. Just jump the barriers ### 1/5 — AWFUL *2026-05-21, version 13.000.2* Worst train app ever. Glitches constantly and is riddled with bugs. ### 1/5 — Refuses to work now *2026-05-17, version 13.000.1* Whatever you have done to the app it now just does not work completely which is annoying as I use almost everyday for travel. It is incredibly buggy with a difficult and hard to navigate user interface. No thought or planning has gone into the app design, it is an incredibly inconvenient and inconsistent app. Two months ago it would refuse to search up my post code meaning everytime i have to manually enter my address when buying and I cannot even save my address which would make it easy as its the same address i use daily. And now cherry on top of the cake it just does not work at all. This app is garbage just like the c2c train company itself. ### 1/5 — What is the point of an app if it doesn’t do the bare minimum *2026-04-01, version 13.000.0* Such a buggy, clunky app. Something is always broken, most of the time multiple things. Currently the ‘add to apple wallet’ function is not working, the postcode finder has not worked in months and it’s difficult to manually add your address. I’ve had many times where the payment process has been an issue. ### 1/5 — Slow and awful *2026-03-31, version 13.000.0* Genuinely one of the worst app experiences I’ve had in a while. Everything takes ages to load, difficult navigation, and I can’t add tickets to Apple wallet. I tried submitting an issue form online and even that didn’t work. ### 1/5 — Still rubbish *2026-03-10, version 12.700.3* After all these years we still get “can’t display your journey right now”. Annoying “you’ve been away” messages which change your search parameters. Should be so much better. And today it won’t even open due to an error. Pathetic app ### 1/5 — Postcode not found and other bugs *2026-02-22, version 12.700.3* Keep getting postcode not found error even though postcode is valid and has worked before. Unable to view live train times as it tells me I have been away for a while. Have to enter my address each time each though using Apple Pay which has my address. Unable to add to basket and continue shopping. Have to checkout and start over. Terrible app. ## Most praised reviews (10 highest-rated) ### 5/5 — Good job C2C staff *2026-07-25, version 13.000.2* Thanks to c2c being so close to me I enjoy my Travel again ### 5/5 — Mr *2026-06-07, version 13.000.2* Classic ### 5/5 — App issues *2026-02-08, version 12.700.0* still cannot view live trains and cannot buy a ticket on app as card details declined - there is no update on app either ### 5/5 — Live c2c *2025-10-07, version 12.400.0* C2c ### 5/5 — Easy to use *2025-07-18, version 12.100.1* Appears to work well ### 5/5 — Life made easier *2025-06-18, version 12.100.0* I just love the app ### 5/5 — Connection *2025-03-10, version 11.800.0* When using the Paypal service the app ofter freezes and will not confirm my booking after I have clicked to pay. I normally refresh the app and try again. But sometimes it has then paid twice which is frustrating. The app format is good, but it glitches often. Thanks ### 5/5 — Mr m mague *2025-03-08, version 11.800.0* Sometimes on Sunday there is no service it would be nice if we have service every Sunday 😁 ### 5/5 — Can’t open it? *2025-02-24, version 11.800.0* Can’t open the app ### 5/5 — Ms *2024-09-28* Easy to use, love it . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*