# CA Service Point

> Mobile self-service for reporting issues and managing support tickets. (iPhone/iPad app by CA, Inc.)

- Source: https://appshunter.io/ios/app/ca-service-point/id1448828083 (this page in markdown: same URL + `.md`)
- Developer: [CA, Inc](https://appshunter.io/developer/400519643)
- Category: Business
- Price: Free
- Rating: 1.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 16.6 · 22 MB
- Languages: American English
- Released: 2019-03-21
- Data updated: 2026-06-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ca-service-point/id1448828083/reviews.md

## What is CA Service Point?

The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management. 


With CA Service Point mobile app, you can:

. Use natural language to report an issue, anywhere anytime

. Receive context-based suggestions

. Manage tickets, including adding comments and modifying and closing tickets

. Track ongoing activity

. View, download and add attachments

. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service.

. Call your Service Desk with a single click via the auto dialer

## Key features

- Report issues using natural language
- View and manage support tickets
- Track ongoing ticket activity
- Add and view attachments
- Use geolocation for service requests
- One-click service desk calling


## Frequently asked questions about CA Service Point

### What is CA Service Point?

CA Service Point is a mobile application that extends CA Service Management's self-service capabilities. It allows users to report issues and manage their support tickets directly from their mobile devices.

### What version of CA Service Management is required for CA Service Point?

CA Service Point mobile app works exclusively with the 17.2 or above release of CA Service Management.

### Can I report issues using voice with CA Service Point?

Yes, you can use natural language to report an issue from anywhere, anytime, making it a convenient way to submit support requests.

### How can I manage my tickets with CA Service Point?

You can manage your tickets by adding comments, modifying ticket details, closing tickets, and tracking ongoing activity directly within the app's user-friendly interface.

### Does CA Service Point support attachments?

Yes, you can view, download, and add attachments to your support tickets through the CA Service Point mobile app.

### Does CA Service Point have ads?

No, CA Service Point is free and does not contain advertisements.

### What devices is CA Service Point available on?

CA Service Point is currently supported on iPhone devices.

### How often is CA Service Point updated?

The latest version of CA Service Point is 1.8.0, which was last updated on July 4, 2025. This indicates a recent update, suggesting ongoing development and support.

## Version history (last 5 releases)

### 1.8.0 — 2025-07-04

CA Service Point is now enhanced to login using Siteminder SSO and also contains defect fixes.

### 1.7.2 — 2023-10-26

This release contains defect fixes.

### 1.7.1 — 2023-08-24

This update includes bug fixes.

### 1.7 — 2023-04-26

This release of the mobile app contains defect fixes.

### 1.6 — 2022-05-12

Bug Fixes

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## More apps by CA, Inc

- [CA Auth ID](https://appshunter.io/ios/app/ca-auth-id/id325848930)
- [CA Mobile OTP](https://appshunter.io/ios/app/ca-mobile-otp/id632906380)
- [CA Spectrum](https://appshunter.io/ios/app/ca-spectrum/id932261863)
- [CA Mobile Authenticator](https://appshunter.io/ios/app/ca-mobile-authenticator/id1180629016)
- [Clarity by Broadcom](https://appshunter.io/ios/app/clarity-by-broadcom/id1440004883)

All apps by CA, Inc: https://appshunter.io/developer/400519643

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*