# Cadence Bank — user reviews > 260 indexed App Store user reviews of Cadence Bank by Cadence Bank, rated 4.80/5 from 71,961 ratings. - Source: https://appshunter.io/ios/app/cadence-bank/id469981191/reviews - App overview in markdown: https://appshunter.io/ios/app/cadence-bank/id469981191.md - Rating breakdown: 5★ 56,774 · 4★ 4,248 · 3★ 1,312 · 2★ 459 · 1★ 1,196 ## What do users think of Cadence Bank? Overall sentiment: neutral **Pros** - 🚀 Convenient mobile banking - 👍 User-friendly interface - 🔒 Secure login options - 💡 Innovative features like Zelle - 🤝 Excellent local branch service **Cons** - 🐛 Frequent app crashes and bugs - ⏱️ Slow app performance and loading times - 🔀 Inconsistent user experience with forced orientation changes - 🤔 Misleading account balance information - 🔍 Unreliable mobile deposit feature **Commonly reported bugs** - Login issues and inability to access accounts - Mobile deposit failures and inconsistent functionality - Incompatibility with certain iOS devices and versions **Most requested features** - Ability to use iPad for bill pay - Real-time transaction alerts and notifications - Improved integration with financial software like Quicken ## Newest reviews (10 of 260) ### 4/5 — Great app *2026-06-02, version 24.1.1* I love being able to make deposits through the app and being able to name each account so I know each account at a glance. ### 4/5 — Better *2026-04-15, version 24.1.1* Now Upgrades should take place in the middle of the night when last people are using the app so less people are upset by the downtime ### 5/5 — Good *2026-04-06, version 24.1.1* Good ### 4/5 — Bank employees *2026-04-02, version 24.1.1* If I have questions employees always get me a clear answer. Love that! ### 5/5 — My favorite banker *2026-03-30, version 24.1.1* Michael Foley ### 5/5 — Withdraw Limits *2026-03-28, version 24.1.1* Needs to have option to raise withdrawal limit through app, not having to go into the actual branch to increase withdrawal limit from ATM. Huge inconvenience! Even if you call the number on the back of a debit card, they cannot assist you must go into an actual branch who is not open on the weekends. ### 5/5 — Grateful *2026-03-24, version 24.1.1* I was hacked a short time ago. Banks employees were very helpful. ### 1/5 — Half the time it won’t log in *2026-03-21, version 24.1.1* More times than not the Face ID thing pops up and it registers my face and then the thing spins and nothing else happens. It Won’t log in. It won’t move past the initial screen. ### 1/5 — Horrible *2026-03-18, version 24.1.1* The worst banking app I have ever used. There’s always some issue. Sometimes it won’t log me in… then other times it won’t show the right amount in my account. The other times the app just crashes. Been like this for almost a month. Terrible system and UI. Would give negative stars if I could. ### 2/5 — Developer! The app is sideways! *2026-03-11, version 24.1.1* You created an iPhone app and it works. However, Customers need the app to work on all devices. We need landscape view!!!!! Portrait view does not work on all devices. Developer, please fix this!!! Thank You! ## Most critical reviews (10 lowest-rated) ### 1/5 — Sick of this bank changing names. *2026-06-06, version 24.1.1* This bank has changed names 3 times since I’ve had an account. The current transition is a disaster. Stay away. ### 1/5 — Closing all our Cadence accounts *2026-06-02, version 24.1.1* Changing due to the acquisition. Huntington Bank will eventually sell and we don’t want to have to go thru the trouble of changing our banking info in the future for all our auto draft bill payments so we’re moving to JP Morgan Chase bank that likely won’t sell in the future ### 1/5 — Slow, buggy, awful *2026-05-22, version 24.1.1* If I had a dollar every time this app stalled, lost its own thought process or simply was unavailable, I’d never have to use to check my balance! ### 1/5 — App Sucks. *2026-05-20, version 24.1.1* Buggy. Even after updates, it takes 3 or 4 attempts to open the app before it actually works. ### 1/5 — Not happy *2026-05-18, version 24.1.1* Very frustrated with cadence on so many different levels. My husband has been begging me to change Banks for years and it’s possible now that you are changing to Huntington’s now. Changing our account number? I’ve had this number for over 40 years. What a big inconvenience this is. Also made a recent deposit and you guys put a hold on the money for almost 2 weeks for the entire amount to be deposited. Not happy with cadence at all. ### 1/5 — Rarely opens and requires verification every other time *2026-05-05, version 24.1.1* The login screen does facial recognition then spins then nothing. On the rare occasion I make it past that screen, it needs me to verify my text or email. It’s EXHAUSTING using this app! ### 1/5 — Sucks *2026-05-02, version 24.1.1* This app sucks try to log in it loads and nothing same main screen no matter how many times you log in act like it’s loading and nothing ### 1/5 — Worst App Ever *2026-04-21, version 24.1.1* Don’t work, send text to verify same day I was just logged in. Lags and don’t transfer funds. ### 1/5 — Rating the app *2026-03-29, version 24.1.1* The app has a few kinks like recognizing the face. The app is always under construction!! ### 1/5 — 21st Century Banking *2026-03-26, version 24.1.1* With all of the changes and modifications, I wish there was some way to have the actual customers voice heard. We want higher percentages on an IRA, APY, HYS and HYC accounts. Without the additional stipulations and fees. The goal is to grow the funds at a more rapid rate. By us expanding from BancorpSouth to Candace, what did we gain? By us partnering with Huntington Bank, what did we gain? I’ve read a few things about what to expect but I’d like to know more details on the pros of what’s to come. I’d also like more knowledge about investment opportunities. I’d like to be proactive about investing and benefit from as much as possible. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Customer Service *2026-06-04, version 24.1.1* We have been with Cadence, even before they were Cadence, for many years. We’ve always had good service at the bank, online, and on the phone. We appreciate you and recommend you. I know you’ll be changing to Huntington Bank. ### 5/5 — Rating for home loan *2026-06-03, version 24.1.1* This bank have been helpful and communicative with me make any bank needs maybe met if I fit bracket ### 5/5 — User Friendly *2026-05-15, version 24.1.1* I totally enjoy my Cadence Bank banking! ### 5/5 — I’ve watched the Changes *2026-05-08, version 24.1.1* I moved back to MS 1997 and I been with this bank since than, name changes and staff changes. And even a full make over of the physical building. It’s the customer service that keeps me here. I feel safe. ### 5/5 — Depositing 1st mobile *2026-04-29, version 24.1.1* This was so fast and so convenient!! ### 5/5 — Chad is amazing *2026-04-29, version 24.1.1* My guy in rainbow city is amazing. Chad Davis ### 5/5 — George’s Bank *2026-04-24, version 24.1.1* I love the mobile app ### 5/5 — Gracias *2026-04-18, version 24.1.1* Excelente ### 5/5 — Friendly *2026-04-15, version 24.1.1* Personal are always friendly. ### 5/5 — Pro help *2026-04-14, version 24.1.1* I tried, unsuccessfully, to open a new account on-line. Went to see Dana, in Hwy 96 branch, and she opened the account rapidly and explained the whole process as she performed it. Professional and personable are her best attributes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-19.*