# Cafe Rio

> Restaurant loyalty program with customizable rewards and mobile ordering. (iPhone/iPad app by Cafe Rio, Inc..)

- Source: https://appshunter.io/ios/app/cafe-rio/id966569884 (this page in markdown: same URL + `.md`)
- Developer: [Cafe Rio, Inc.](https://appshunter.io/developer/1376703501)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.50/5 from 14,687 App Store ratings · 227 written reviews indexed
- Age rating: 12+
- Requires: iOS 13.0 · 81 MB
- Languages: American English
- Released: 2015-04-23
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/cafe-rio/id966569884/reviews.md

## What is Cafe Rio?

Things are about to get very tasty! Welcome to the perks of Cafe Rio loyalty.

Our My Rio Rewards™ program is as mild or as spicy as you are. How? It’s because we don’t pre-decide your reward. You get to choose! For every $1 spent on food and beverages, you earn 1 point. When you reach 100 points, we serve you a $10 app credit. That app credit can be used toward ANY Cafe Rio food or beverage item. And, app credits do not expire. When it comes to mild or spicy, we’re clearly spicy because this Rewards program is hot!

In addition to rewards, the Cafe Rio app gives you fast and easy access to mobile ordering, order status tracking, special offers, location information and more.

App Features:
• Ordering: Easily reorder your favorites from your Recent & Favorite Orders or place a new order. Choose pick-up or curbside (where available).
• Order Ready Service: On the main rewards page, you’ll see when your order is ready. Enable location services and push notifications and we’ll share progress with you.
• Location Finder: Easily find Cafe Rio locations with turn-by-turn directions or call us with “one touch” dialing.
• Profile: Save your profile information for faster checkout.
• Rewards and Exclusive Offers: Enjoy earning free food and receiving special offers! Only available through our mobile app for My Rio Rewards members.

What’s New:
We have an app update! Why? Because fresh is delicious (and you deserve it).
• We have a new look & feel. Explore the menu bar in the upper left corner of the app.
• Set up your profile for faster ordering.
• Choose curbside delivery (where available).
• See your order status from the main Rewards page.
• For kiosk locations, easily access the EARN QR Code from the menu to log in to your My Rio Rewards account.
• Apple Pay is available to pay your orders.

## Key features

- Customizable rewards program
- Earn points for purchases
- Mobile ordering for pick-up/curbside
- Order status tracking
- Location finder with directions
- Exclusive app offers

## What do users think of Cafe Rio?

Overall sentiment: negative

**Pros**

- 🍔 Great food quality
- 🤝 Friendly staff
- 💰 Rewards program

**Cons**

- 🐛 Buggy and unreliable app
- 🕰️ Slow order processing
- 🗣️ Inconsistent customer service
- 🔍 Difficult to navigate menu and options
- 💳 Issues with gift card and payment integration

**Commonly reported bugs**

- App crashes and loses order progress
- Issues with login and password reset
- Incorrect orders and missing items
- Rewards and gift card balances not updating properly

**Most requested features**

- Improve app stability and user experience
- Allow editing of orders in the app
- Integrate loyalty program better with app
- Provide more transparency on order status

## Recent user reviews (10 of 227)

All indexed reviews: https://appshunter.io/ios/app/cafe-rio/id966569884/reviews.md

### 3/5 — Small improvements but still bad

*2026-08-25, version 8.37.2*

If you leave the app to go to another app where you have your credit card info saved to look up your CVC number, the Cafe Rio app loses EVERYTHING. Not just the credit card info but the entire order. Nothing is preserved in the shopping cart and you have to begin form scratch (if you don’t give up and order from somewhere else).

### 1/5 — Seems to prioritize door dash over app orders

*2026-08-24, version 8.37.2*

Waited for well past my order window for my food and watched as doordash orders kept getting their food before a whole line of people . . . Would’ve been much shorter to wait in line and avoid the app altogether

### 1/5 — Ridiculous Issues

*2026-08-23, version 8.37.2*

There are some basic functions a food ordering app should have, that this one doesn’t. You can save favorite orders but there’s no way to actually add the saved order to your cart. So what’s the point of saving it?? You also can’t reorder previously ordered items. Also, I was checking out with a gift card and it showed there was a balance, but apparently that balance was wrong and the payment didn’t go through. Instead of allowing me to change the payment it just got rid of my entire order and I had to completely start again. Ridiculous.

### 1/5 — Endless loop of “verify your email”

*2026-08-23, version 8.37.2*

Verified it. Took a while to even get the conformation email. And now it won’t do anything except ask to verify my email over and over again. Annoying unusable. I just want to log on so I can delete my account and never use it again. Also the rice is always dray greasy and hard.

### 1/5 — Terrible functioning

*2026-08-14, version 8.37.2*

Was trying to download it and didn’t work and sent me back 3 times to same menu.

### 1/5 — Not Vegetarian or Vegan Friendly

*2026-08-05, version 8.37.1*

They recently updated the app, and if you are vegetarian or vegan it will NOT let you move onto the next step without choosing a meat option unless it’s the “fajitas veggies”. It will not allow you an option to comment to remove anything either. Please fix this on the app. I used to order weekly and now I can’t/wont :/

### 1/5 — Gets stuck in an email verification loop

*2026-07-29, version 8.37.0*

This app gets stuck in an email verification loop all the time. A pop up will appear that says my email needs to be verified. I click confirm and the pop up appears again. Killing the app doesn’t help. I have to uninstall it and reinstall it to use it again.

### 1/5 — Cant complete order

*2026-07-22, version 8.37.0*

Whenever I try to pay it says that there is an error with the payment method. The card works on everything else and I tried using the app months ago and it still wouldn’t work. Apple Pay doesn’t work and neither does putting in my card manually. It’s a shame because my work is right next to a cafe rio and I would love to go there often for lunch but it would take too long for them to prep it during my break which is why I order ahead of time. I guess I’m gonna have to keep settling for McDonalds. 😢

### 1/5 — Can’t make an account

*2026-07-22, version 8.37.0*

Refuses to even make an account. Just gives me an error that says “T”. Continue with guest account which takes you to the website where you cant even see what’s in your cart.

### 1/5 — Limits toppings tf

*2026-07-17, version 8.37.0*

Limits toppings to 5 for a bowl. But not in person. Lol so greedy

## Frequently asked questions about Cafe Rio

### What does the Cafe Rio app do?

The app allows users to join the My Rio Rewards™ loyalty program, where they earn points for every dollar spent on food and beverages. These points can be redeemed for app credits, which can be used towards any food or beverage item. It also facilitates mobile ordering, order status tracking, and finding restaurant locations.

### How does the rewards program work?

For every $1 spent on food and beverages, you earn 1 point. Upon reaching 100 points, you receive a $10 app credit. These app credits do not expire and can be applied to any Cafe Rio food or beverage purchase. The program is described as 'spicy' because users get to choose their rewards rather than having them pre-determined.

### Is the Cafe Rio app free to use?

Yes, the app itself is free to download and use. While the app offers a rewards program and mobile ordering, there are no upfront costs to join or participate. Any purchases made through the app will incur their standard menu prices.

### What are the key features of the app?

Key features include a customizable rewards program, mobile ordering with pick-up or curbside options, order status tracking, a location finder with directions, profile saving for faster checkout, and access to exclusive offers and free food. The app also features a new look and feel, and supports Apple Pay for orders.

### Can I order food for pick-up or delivery?

Yes, the app allows you to place orders for pick-up or curbside service where available. You can reorder your favorites or place a new order. The app also provides an 'Order Ready Service' which, with location services and push notifications enabled, can share your order's progress with you.

## Version history (last 5 releases)

### 8.37.2 — 2026-08-06

Performance Enhancements and bug fixing.

### 8.37.1 — 2026-08-01

Enhancements and bug fixing.

### 8.37.0 — 2026-07-09

Bug fixes and performance enhancements.

### 8.36.1 — 2026-06-24

Bug fixes and performance improvements

### 8.35.7 — 2026-06-14

Performance improvements and bug fixes.

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| --- | --- | --- | --- |
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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*