# Café Zupas — user reviews > 50 indexed App Store user reviews of Café Zupas by CAFE ZUPAS, L.C., rated 3.12/5 from 167 ratings. - Source: https://appshunter.io/ios/app/cafe-zupas/id1464869382/reviews - App overview in markdown: https://appshunter.io/ios/app/cafe-zupas/id1464869382.md - Rating breakdown: 5★ 31 · 4★ 14 · 3★ 17 · 2★ 18 · 1★ 50 ## Newest reviews (17 of 50) ### 2/5 — Needs a better U.I. *2022-12-28, version 1.3* It doesn’t allow you to add any customizations such as asking for an extra spread on the side, or asking for the pickle on the side. Additionally, it doesn’t keep you updated on the status of your order so you don’t know when it’s actually ready. ### 2/5 — No Apple Pay? *2022-07-19, version 1.3* I love the app and all the food choices but I have one major issue…no Apple Pay support? Will this be added soon? Thank you! ### 2/5 — Makes no sense *2022-04-12, version 1.3* Either this app is full on missing features, or the least intuitive food app I’ve ever used. Can’t even figure out how to use it and have to use the website instead. ### 3/5 — Loyalty *2021-12-14, version 1.3* Cant input my receipt for points for the loyalty points. Subpar app. Doesn’t work great. ### 2/5 — Ver 1.3 *2021-11-30, version 1.3* Since version 1.3 I am not receiving inbox messages. I get emails about Zupas specials but nothing in my inbox on the app. This needs to be fixed asap. Also, allow COPY of the codes from inbox to ordering! ### 3/5 — Adaquate *2021-09-01, version 1.3* Perfectly adequate app if you already know what you want. Menu items have no description though (at least not in pick 2) so you have to try to customize everything to actually see ingredient. Also does not have a pickup option for ASAP which is always nice when you are just ordering ahead. Also run into an issue two times now where I have shown up to get an online order and it is not ready 15-20 minutes after the scheduled pickup time. Some capacity management like the Crisp & Green app would be more useful than incorrect pickup times. ### 3/5 — Not Intuitive, Hard to Customize Orders *2021-06-05, version 1.2* What if you want dressing on the side? Didn’t see an option for it. What if you remember what something looks like but can’t remember the right name? Pictures would be nice. ### 1/5 — Such a terrible app *2021-03-22, version 1.2* Zupas is the worst. They constantly send you promotions, but force you to use their terrible app to use them. I’d be happy to use the app to use them, if it wasn’t so difficult to use. You have to click add order multiple times when making a combo, which makes no sense. The inbox on the bottom shows a coupon codes, but you might find them tricky to use. You’ll click on one, go all the way to check out, and then suddenly it won’t be there or won’t work. You have to go all the way back through your order, hitting the back button a billion times, and erase what you’ve already got in your cart, just to find out that the coupon expired! Really Zupas? You can’t remove those from the app when they expire? On top of a terrible app, their food really has gone downhill. Pretty sure my mother got food poisoning from them. I’m so done with Zupas. ### 2/5 — Can’t order food at all *2021-03-05, version 1.2* I can’t order through the app at all. It keeps saying to restart the app, which I have closed out in recent apps several times and nothing changes. ### 3/5 — Great food ... not a great app *2021-03-03, version 1.2* Hard to customize foods, can’t see the menu unless you choose to order ### 1/5 — Just use DoorDash or other delivery app *2021-01-21, version 1.2* I used the app because they had a free delivery promo happening only if you used the app. I usually use DoorDash anyway so the free delivery was what drew me in. It was a mistake. My order was insanely late. Why? Because after I ordered on the app, they sent the order to DoorDash anyway to have it delivered. It would have been much quicker, more effective, and less confusing for me to just order on DoorDash. ### 2/5 — No detailed order review *2021-01-09, version 1.2* No way to see your customized options when reviewing your order. And this makes it easy to get it wrong. Need a template Zupas? Go see the Crisp and Green app. Thanks. ### 1/5 — Requires location to be enabled but does not work *2020-11-20, version 1.2* Worst app ever. Why do they need my location? Also i can’t find the app to even enable location services in settings and there was no prompt/request to allow. Why can’t I just search for the location? Dumb! ### 1/5 — Love the food, hate the app *2020-11-18, version 1.2* Ordering a Try 2 combo is a nightmare. Why do I have to click Add to order at each level? This isn’t at all intuitive. I’m not a n00b, either. Your app could also use a review basket button. This is the worst restaurant app I’ve ever used. ### 1/5 — Does NOT Work on iPad! *2020-11-11, version 1.2* Screens do not scroll all the way down like they do on the iPhone, which makes it impossible to complete an order. Needs to be fixed or made available for iPhone Only! ### 2/5 — Trying to select No Dressing is a nightmare *2020-08-02, version 1.1* You have to hit the link just so or you do a maddening loop of more dressing options. ### 1/5 — Hardest app to order from *2020-07-09, version 1.1* It’s too confusing to select your items and then get to the checkout screen. No idea how to do it. We’ve tried ordering on 3 different occasions the last few weeks and end up just ordering from a different restaurant. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage App *2023-02-02, version 1.3* Emails a promotion but does not load into the app?? Plain Stupid or purposeful to make redemption difficult?? 🤔🤔 NO WAY TO CUSTOMIZE ORDER AND NO DETAILS ON WHAT IS IN THE SALAD🫤🫤🫤 ### 1/5 — Can’t even order *2022-12-17, version 1.3* Sitting here for 20 minutes with sleeping baby in car and cannot even get to checkout in the app. These people are definitely losing tons of money by not making their app work. ### 1/5 — Horrible *2022-11-04, version 1.3* This app is terrible. From the confusing UI to the wrong restaurant addresses, this app needs a major overhaul. They could learn a few things from other popular food ordering service apps. ### 1/5 — Can’t complete order *2022-08-13, version 1.3* Unfortunately, it gives me an error and says it can’t validate the basket. ### 1/5 — Love Zupas, not the app *2022-05-06, version 1.3* We order food on apps all the time but this new update is SUPER confusing. It seems like you’ve added an item to your order but it doesn’t go through. Not very user friendly. Looks good, but is 0 stars functional. ### 1/5 — No Reward! *2022-03-20, version 1.3* What is the point of having this app if there is zero reward system. Everyone can use UberEats, Doordash, etc to order. I hope to see a purpose in this app. ### 1/5 — Restaurant didn’t even get order. *2021-09-14, version 1.3* If I could give this zero stars I would. I ordered everything though the app and it was confirmed and for curbside. When I got to the restaurant and checked I’m here no one was coming. Which led me to calling the restaurant and they didn’t even have my order. Everything on my side submitted, was confirmed, got a confirmation email, and was charged. They had no clue when I told them my order name. I had to go in and show confirmation which completely obliterates the reason for curbside. App - 0 Hangry - 10/10 ### 1/5 — No rewards program *2021-07-01, version 1.2* After so many years of being in business you still have no rewards program?! The food is great but honestly, it’s very disappointing to know you can’t rack pints for being an extremely frequent customer. ### 1/5 — Awful user experience *2021-04-15, version 1.2* App doesn't always work and it's extremely confusing ### 1/5 — Crashes *2021-03-24, version 1.2* Tried to order for pick up twice and it crashed both times ## Most praised reviews (10 highest-rated) ### 5/5 — Superb *2020-07-28, version 1.1* Great app, user friendly! ### 5/5 — So happy zupas has an app now *2020-02-21, version 1.1* I am so happy that you guys have an app now. Makes ordering and picking up so easy. The only thing that I would suggest is to either allow people to create their own sad for the pick two or to allow substations on the lettuce for some salads. Update: I saw that they now allow for lettuce substitutions, so I’m giving them 5 stars instead of 4. Thanks for taking the feedback and implementing it! ### 5/5 — cafe zupas is my favorite restraunt *2019-10-18, version 1.0* American fork is my favorite location ever they are so nice and friendly!! ### 5/5 — It’s finally here!! *2019-10-18, version 1.0* I thought the online delivery was great, but now there is an App!! Cafe Zupas you are making this too easy, 5 stars! ### 4/5 — Good, but could use extra features *2022-09-27, version 1.3* I love the Zupas app, but it doesn’t give you the option to ADD simple items to your sandwiches such as Mayo or lettuce or tomato. So I can’t substitute Honey mustard for Mayo on the app as I would like to be able to. I hope that feature comes soon :) ### 4/5 — Good food but app needs to fix how favs are done *2020-12-17, version 1.2* Good food and nice to use the app. But, the way it sets up a “favorite” is annoying! If you set up a “favorite”, it sets it up to the location you ordered it from! Crazy! It should set up ONLY the food item as the “favorite” so that way you can order your favorite food item from ANY location! The location should NOT be tied to the favorite food! ### 4/5 — Few things to add *2020-07-07, version 1.1* I would recommend programming to have your dressing/spreads able to be place on the side so you can put them on yourself. Also adding a feature to request extra dressing or extra sandwich spread, ex honey mustard. ### 4/5 — Great!! *2020-06-23, version 1.1* I love this app. I'll submit my order at work and then go pick it up and it's always ready when I get there. My only complaint is they have curbside pickup signs that say to tap the "I'm here" on your mobile app. But there's no obvious button like that on the app... If that being advertised the button should really be put up before the signs go up. Other than that little glitch this app is SO nice! ### 4/5 — Notifications don’t appear in feed *2020-05-04, version 1.1* App works fine but whenever a notification pops up on my phone or a coupon, it doesn’t show up on the app inbox. What is the point ? ### 4/5 — Great app for ordering Zupas. Almost there though *2019-11-27, version 1.0* My wife and I love Zupas and now that there is an app for online ordering, we can get it even faster. The ONLY thing the app needs is Apple Pay. I wasn’t excited about having to enter my card number and I almost deleted the app because it didn’t have Apple Pay --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*