# Cafe Zupas — user reviews > 586 indexed App Store user reviews of Cafe Zupas by Cafe Zupas, LLC, rated 4.50/5 from 8,166 ratings. - Source: https://appshunter.io/ios/app/cafe-zupas/id6448428217/reviews - App overview in markdown: https://appshunter.io/ios/app/cafe-zupas/id6448428217.md - Rating breakdown: 5★ 6,161 · 4★ 1,095 · 3★ 255 · 2★ 123 · 1★ 532 ## What do users think of Cafe Zupas? Overall sentiment: positive **Pros** - 🚀 Easy to use app - 👍 Convenient features like order tracking and saved vehicle info - 🎁 Rewards program and points system - 💯 Consistent and high-quality food - 🤝 Responsive customer service **Cons** - 🐛 Occasional app glitches and bugs - 🤔 Confusing menu customization process - 💰 Upcharges for ingredient substitutions - 🕰️ Delays in order pickup notifications - 🤷‍♀️ Inconsistent 'Good Life Lane' experience **Commonly reported bugs** - App crashing when trying to access rewards - Issues with Apple Pay and payment processing - Incorrect order details displayed in the app - Location selection not working properly **Most requested features** - More customization options in the app - Ability to skip plastic utensils - Integration of catering rewards with regular app - Clearer communication of pricing for add-ons ## Newest reviews (19 of 586) ### 4/5 — Easy peasy and a great lunch *2026-08-29, version 1.1.20* We ordered on app and pulled up and only took a minute but it almost sent order to another city, scared me - almost clicked it away thank you Zupas ### 4/5 — Wait time sucks *2026-08-25, version 1.1.18* It will tell you the order is ready 30 minutes before it is... they take massive online orders which take precedent over the guy grabbing lunch ### 3/5 — Points *2026-08-18, version 1.1.18* I didn’t get the points I was promised but besides that it’s good ### 5/5 — Zupas app *2026-08-15, version 1.1.18* Great app very clean and easy to navigate ### 5/5 — Great functional app *2026-08-15, version 1.1.18* Use the app all the time! ### 5/5 — Very great to eat at *2026-08-15, version 1.1.18* Love the food . ### 5/5 — Zupas Grand Opening *2026-08-14, version 1.1.18* Great staff and good food!! ### 5/5 — Pure love!! *2026-08-14, version 1.1.18* Favorite place! So many options to try! ### 5/5 — My fave app ever! *2026-08-14, version 1.1.18* Gives the best deals all the time! ### 4/5 — Awesome!! *2026-08-13, version 1.1.18* Easy way to order and can do pick ups at specific times! I love this app. ### 5/5 — Café zupas *2026-08-13, version 1.1.18* Love this app, and all the rewards that come with it ! ### 5/5 — Awesome *2026-08-13, version 1.1.18* Super easy ### 5/5 — Experience *2026-08-12, version 1.1.18* It is an amazing clean place, the food is delicious!, everything taste fresh no complains at all ### 5/5 — ラブ *2026-08-11, version 1.1.18* cafe zupas大好き! ### 5/5 — Loooovvvveee cafe zupas *2026-08-10, version 1.1.18* I’m so excited to place orders for the new location they’re currently building right by me 💖💖💖 ### 5/5 — My go to *2026-08-10, version 1.1.18* Zupas is my go to, it tastes fresh and healthy. I wish they still had the caramel rockslide brownie though! ### 5/5 — Great food *2026-08-10, version 1.1.18* 10/10 ### 5/5 — Zupa *2026-08-09, version 1.1.18* Love every salad great ingredients ### 2/5 — Yummy *2026-08-07, version 1.1.18* You guys have the best food! ## Most critical reviews (10 lowest-rated) ### 1/5 — If I could give 0 I would *2026-08-14, version 1.1.18* I can’t even make an account ### 1/5 — Points delete after one month? *2026-07-22, version 1.1.17* Super annoying to get several messages a day. If I can use the points when I decide to go, what’s the point of having the app? ### 1/5 — Can’t submit orders *2026-07-17, version 1.1.16* Went to order lunch and spent about 10-15 mins trying to have it go through. App kept freezing and I gave up and decided not to order anything. ### 1/5 — Cart Issues *2026-07-06, version 1.1.16* Latest version is bad. Menu items get added to cart, then when you go to the cart they disappear. ### 1/5 — Broken *2026-06-27, version 1.1.14* This won’t let you order anymore you put food in your cart and then go to check out and says your cart is empty. Can’t order anymore on the app. ### 1/5 — Terrible App *2026-06-25, version 1.1.14* This app does not work. It will not allow me to sign in with my username and password or using Google and will not let me just order as a guest. Guess I won’t be eating at Zupas! ### 1/5 — App sucks *2026-06-17, version 1.1.14* If you don’t pay attention when you use the app, it adds an automatic tip. Something dumb like %20. Why should I tip you for doing your job. Stop the automatic tipping!!!! ### 1/5 — You…. *2026-06-06, version 1.1.8* ….Jack-Wads that keep updating to “Fix Bugs” is a lie. I went to update and now I can’t use the app on my old iPod Touch. Now all my points I had saved up are gone because the app requires Apple Version higher than my iPod is capable. Why don’t you guys stop fixing things are are not broke?!?!? ### 1/5 — Too complicated *2026-05-31, version 1.1.13* Terrible time updating~ just have the cashier do the tech support ~ Simplify, this …! ### 1/5 — Can’t order anything *2026-05-28, version 1.1.13* While it allows me to place items that n my cart, when I go to my cart to continue to payment, the cart empties. Nothing I’ve tried works. Disappointing ## Most praised reviews (10 highest-rated) ### 5/5 — perfect and delicious salads *2026-08-29, version 1.1.20* recommend ### 5/5 — Love this app and food *2026-08-29, version 1.1.20* Such a convenient app and rewards system is great! ### 5/5 — Great place to eat *2026-08-29, version 1.1.20* We love Zupas! The food and the customer service is great! ### 5/5 — INLOVE *2026-08-28, version 1.1.20* So amazing ### 5/5 — The only place that I could eat at every day of the week *2026-08-26, version 1.1.20* We love Zupas !! ### 5/5 — Love it *2026-08-26, version 1.1.20* Great to earn points for free meals ### 5/5 — Wonderful service! *2026-08-23, version 1.1.18* Good was fantastic and smelt amazing and didn’t make me feel gross after! Loved the service it was so awesome having the worker take my plate. ### 5/5 — Best App *2026-08-19, version 1.1.18* Best food too. ### 5/5 — Awesome Rewards *2026-08-18, version 1.1.18* Love Cafe Zupas! ### 5/5 — zupas food *2026-08-16, version 1.1.18* makes ordering so easy love zupas so much --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*