# CAFU Fuel & Car Service To You — user reviews > 143 indexed App Store user reviews of CAFU Fuel & Car Service To You by CAFU APP DMCC, rated 4.50/5 from 684 ratings. - Source: https://appshunter.io/ios/app/cafu-fuel-and-car-service-to-you/id1397724264/reviews - App overview in markdown: https://appshunter.io/ios/app/cafu-fuel-and-car-service-to-you/id1397724264.md - Rating breakdown: 5★ 569 · 4★ 24 · 3★ 10 · 2★ 10 · 1★ 71 ## What do users think of CAFU Fuel & Car Service To You? Overall sentiment: mixed **Pros** - 🚀 Amazing car wash service - 🚀 Great service - 🚀 Convenient doorstep fuel delivery - 🚀 Excellent and prompt service - 🚀 Friendly and professional drivers **Cons** - 🕰️ Delayed or no-show service - 🐛 Buggy and unreliable app - 💰 Increased fees and delivery charges - 🗣️ Poor customer service and communication - 🗺️ Inaccurate location mapping **Commonly reported bugs** - App crashes and login issues - Promo codes not working as expected - Incorrect fuel pressure readings - Charging without service delivery **Most requested features** - Ability to disable marketing communications - Longer delivery time windows - Improved app stability and functionality - Ability to track driver location ## Newest reviews (13 of 143) ### 2/5 — Good service but overloaded with marketing spam *2025-05-08, version 5.21.0* I have requested to be removed form the marketing communications but still I get messages several times a week. Also, no option for the user to disabled marketing communications in the app itself or from the company side = poor. ### 3/5 — New fees mean I am out! *2025-04-25, version 5.20.1* First a service of 2.95 and I reasoned that’s only about 1.5% so it’s worth the convenience! But with the new delivery fee of AED12-16 that adds up to about 10% of fees. I, for one, am heading back to the stations. It was a great idea that was ruined by your fees. ### 1/5 — Destroyed by greed and no longer usable. *2025-01-11, version 5.14.1* Until recently, CAFU was brilliant. You could order fuel in the app and it would usually arrive within the hour. This has now changed. You can only order fuel for many hours in the future, unless you pay extra for priority service, but that’s not available most of the time. Therefore it is now faster, easier and cheaper to go to a petrol station. It’s a shame, it was good while it lasted. ### 4/5 — Great for fuel delivery... but *2024-10-25, version 5.8.1* Great experience with fuel delivery and car wash so far. Was happy to see the addition of tire pressure service added finally. But they need to work on this service. I had perfectly good pressure but thought I'll try it out and they might need to top up a little. Instead five minutes into my drive I had a low pressure warning! Wish I hadn't tried the service as this really isn't a good time to have to go look for a gas station to rectify it and make it safe to drive. ### 1/5 — THIEF!!!!!!! *2024-09-19, version 5.6.1* They added fees without informing ### 1/5 — Inconsistent and poor service *2024-06-29, version 5.2.0* Also very poor customer support. ### 1/5 — App hangs a lot *2024-06-10, version 5.1.0* My experience has been very bad, not with the service but with the app itself When I open the app, most times, it just shows my location and vehicle but the rest of the screen is blank. ### 1/5 — Don't user car cleaning service from them *2024-05-09* They broke my car seat during the cleaning service, and when I showed them, they lied, claiming they had pictures from before and after. I asked for those pictures, but they closed the complaint ticket and simply ignored me. It was bad service and the worst customer service experience. **Developer response:** Hi there, we apologize for any inconvenience caused. Please know that addressing this matter promptly and effectively is our priority. As your User ID does not match our database, we kindly request that you contact us at 800692238 and we will investigate the concern you have shared with us. Alternatively, you can share your contact details with us via support@cafu.zendesk.com, and our team will get in touch with you. ### 1/5 — Terrible customer service!! *2024-04-25, version 5.0.14* Totally unprofessional customer service team that can not resolve basic issues. ### 1/5 — Poor quality subcons *2024-04-24, version 5.0.14* I’ve been using the app for a while now and while the fuel delivery service is (usually) reliable ALL the other services Cafu offer are substandard. I’ve used (or tried to use and been unable to book) tire changes, tow services, servicing etc. In all cases the quality of service has been overpriced and poor quality. My advice would be to use cafu only for fuel, and rely on your local garage for all other services. In addition to this their customer service comms (via phone and whatsapp) are terrible ### 3/5 — Current update *2024-04-21, version 5.0.11* Current update has an api error ### 1/5 — Recent update terrible *2024-04-21, version 5.0.11* Worked great until recent update. No longer functional ### 3/5 — New app is horrible *2024-04-21, version 5.0.11* New app is a mess. Full of bugs. Keeps crashing. Rewards have disappeared. Customer service as usual is clueless and unable to assist. Not going to recommend Cafu with such a poor app experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — stop the promotions when you are useless *2026-07-06, version 6.0.0* There’s no response from the WhatsApp, the app keeps saying no timing available for battery’s services, contact them without any reply 👎🏼 ### 1/5 — Cancellations no notifications *2026-03-26, version 5.29.1* The service is getting worse and worse. I’m a subscriber, I order well in advance and the service gets cancelled by Cafu with no notice. It’s due to high demand their customer care says. Shameful service. ### 1/5 — Fuel always unavailable *2026-01-31, version 5.29.1* Each time I try order fuel, it is always showing unavailable… ### 1/5 — No bueno anymore *2025-11-12, version 5.29.1* They either show up at the wrong time or don’t show up at all. Not what it used to be ### 1/5 — Increased delivery fee *2025-05-01, version 5.20.1* Suddenly increased delivery fee from 0 to 16 AED. Sad! ### 1/5 — Fees *2025-04-26, version 5.20.1* Fees are too high ### 1/5 — Broken app, poor customer support *2025-04-19, version 5.20.0* App is full of bugs and as a customer Cafu customer care blame you for the app issues around booking. If you need a reliable service the petrol station might be better. Shame. ### 1/5 — Emergency call out that takes over an hour in Downtown Dubai *2025-04-06, version 5.19.1* First time user. Paid extra for an emergency call out for a spare tyre change in Downtown like 5 mins from the Burj Khalifa on a Sunday evening. Waited from 7pm when it was promised 30mins max response time. After an hour of waiting and nothing from the “pilot” we cancelled and got a local garage to attend in 10 mins. Crazy how these guys market an emergency service that takes an hour + in a very central location. Unbelievably poor experience. I don’t know what would happen if you got stuck in the middle of nowhere then… ### 1/5 — Horrible app constant issues *2025-03-23, version 5.19.0* The app constantly has issues. Most recently, the earliest date for fuel delivery is showing 3 days into the future. When I raised this with customer care the same response: facing technical issues. VERY UNRELIABLE to use this service better to top up fuel at the station. I had loaded 500dhs to my wallet on this app I have asked for an immediate refund. ### 1/5 — Discontinued Service in AD *2025-01-22, version 5.14.1* unfortunately at the beginning of the application i was requesting from app for car wash every week but for a long time this discontinued the service in Abu Dhabi so i have deleted the app its not worth for me anymore as i am using another app much more reliable and accurate in their services 👍🏼 ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing car wash service *2025-12-16, version 5.29.1* As above. For 75 aed this is a fantastic service for inside and outside. The car is spotless. ### 5/5 — Zahid Saves the Day *2024-07-21, version 5.3.0* Thank you to Zahid from Cafu for driving out in this heat and the helping bring my car back to live. Very friendly, great English and great sense of humor. ### 5/5 — Best invention ever *2024-07-20, version 5.3.1* Since I came to Dubai this is hands down the best service for me. No more queuing at the gas station or being late for work. Ordering fuel to be delivered on your driveway so your can get up and go is invaluable. Pilots are friendly and timely. ### 5/5 — Goodyear tyre change *2024-07-06, version 5.2.0* Very good service - on time, convenient and helpful. Thanks to Ansar for his excellent work ### 5/5 — Great service *2024-06-08, version 5.0.18* My battery was changed by Asif and he was quick, careful and very nice to deal with ### 5/5 — Very good service *2024-06-07, version 5.0.18* Araslan was the CAFU engineer who came out and replaced the battery on our Ford Edge Very efficient and polite person. ### 5/5 — I love Cafu! *2024-05-05, version 5.0.16* This service is Dubai excellence at its finest. I still cannot get my head around how magical this experience is; a must! ### 5/5 — Magic! *2024-03-26, version 5.0.0* Car gets refueled without having to go to petroleum station! ### 5/5 — Absolutely Amazing *2024-01-25, version 4.19.26* Open an app, tap a few buttons and your car is full to the brim. Welcome to the 21st century ### 5/5 — Highly recommend sunke pavan for steam washing *2023-12-08, version 4.19.25* Sunke Pavan is brilliant and did a great job washing my 240Z --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*