# CAINIAO - Easier Consolidation — user reviews > 449 indexed App Store user reviews of CAINIAO by Hangzhou Cainiao Supply Chain Management Co., Ltd., rated 4.50/5 from 2,130 ratings. - Source: https://appshunter.io/ios/app/cainiao-easier-consolidation/id1601564702/reviews - App overview in markdown: https://appshunter.io/ios/app/cainiao-easier-consolidation/id1601564702.md - Rating breakdown: 5★ 1,656 · 4★ 241 · 3★ 72 · 2★ 20 · 1★ 141 ## What do users think of CAINIAO? Overall sentiment: positive **Pros** - 🚀 Fast and efficient - 👍 User-friendly and easy to use - 🔒 Secure and reliable - 💰 Affordable shipping prices - 🕰️ Quick delivery times - 📦 Seamless package tracking - 🤖 Helpful customer support **Cons** - 🤑 Expensive shipping costs in some cases - 🗒️ Unclear pricing and billing information - 🕰️ Delayed or slow shipping in certain regions - 🐛 Occasional technical issues and bugs - 📦 Inconsistent package handling and damage - 🗣️ Language barriers with customer support **Commonly reported bugs** - Login and account management issues - Inaccurate weight and volume calculations - Unreliable package tracking information - Compatibility problems with older devices **Most requested features** - Improved package repackaging and consolidation options - Enhanced package status updates and notifications - Expanded shipping coverage to more countries - Integration with more e-commerce platforms - Simplified user interface and navigation ## Newest reviews (19 of 449) ### 1/5 — Horrible experience *2026-05-29, version 2.3.94* Code couldn’t be got in further action ### 1/5 — 收空运的钱、发海运 *2026-05-19, version 2.3.93* 拖延的理由就是海关扣货，而且还是中国海关。其实他们就是在这儿乱收费，而且根本看不到最后的像垃圾一样的公司 ### 1/5 — Standard dropped no longer trustworthy *2026-05-14, version 2.3.92* This used to be a really good service in 2025 but now in 2026 they just dropped their ball so bad it's always delayed and items are missing and customer service goes in loops like amazon does and fails to resolve any issue at all. I am switching back to my old private shipping companies once my current shipments all arrive (if at all, fingers crossed). Very disappointed. ### 2/5 — Getting worse *2026-05-11, version 2.3.92* Please give me the package is BEEN 2+MONTHS ### 1/5 — 骗人的 *2026-05-09, version 2.3.92* 任何零食 药品都不能寄 ### 1/5 — Waste of money *2026-05-08* Scam. Buyer beware. Cost of shipping is 50% more than shipping direct from tao bao. Tao bao shipping is also faster. No english service. App is also horrendous. FAQ does not disclose you cant redirect to another address in china and use different third party seller. ### 1/5 — Do not use there service *2026-04-14, version 2.3.88* Poor experience come with ridiculous pricing ### 2/5 — It works… until most system update *2026-03-18, version 2.3.85* This is an app for international shipping and consolidating packages, and it used to work — until recently. The recent system update last month was like a wrecking ball, destroying everything. It’s full of bugs and glitches, one after another. I can no longer login from USA. The registration page will have a mandatory phone number binding request which it doesn’t even send a text to the phone number I provided. I have to contact customer support time and time and time for each and every blocker I encountered to use it. And today it’s the one last straw: they changed the depot code for receiving goods automatically without telling me, so all the items I ordered, got shipped to the original depot, and I can’t even see it from this app. I had enough. ### 1/5 — Login *2026-03-16, version 2.3.85* How do you expect English speakers to use this app when there's no English directions ### 1/5 — Don’t use them! *2026-03-08, version 2.3.80* I've shipped with this company loads of times, but man, they've really gone downhill lately. They’ve lost my stuff more than once, and I’m pretty sure their weighing scale’s fishy too. Complained to customer service, but it didn’t do a thing. ### 1/5 — Can’t loading *2026-03-06, version 2.3.80* Update , but can’t loading now ### 1/5 — 垃圾服务不要用 *2026-03-01, version 2.3.76* 包裹随便扔小区门口甚至仍在马路上，丢了就开始扯皮。不会再用他们的服务了。特别垃圾。丢阿里巴巴的人。 ### 1/5 — Can’t use UK number *2026-02-19, version 2.3.76* Required to do phone number but it never send the code to my phone ### 1/5 — 乱收费，速度奇慢 *2026-02-17, version 2.3.76* 优惠券都是骗人的，有一万种后续坑钱的方式。不管三七二十一先收费，打包方式混乱，运输速度慢，客服也很差劲。难以想象阿里亲儿子转运做的这么垃圾，不会再用了 ### 1/5 — 最垃圾的公司没有之一 *2026-02-16, version 2.3.76* 没有比菜鸟集运更垃圾的集运公司了，千万不要用，丢东西甩锅，称重多收费，延误时间各种找理由，我寄特快空运，结果发现是用美国联邦快递的FedEx SmartPost，无敌巨慢的快递种类，各种找理由推脱责任。 ### 1/5 — 无法退回寄给转运仓的物品 *2026-02-16, version 2.3.76* 使用贵公司转运服务已超过十次，本次体验可以说是最糟糕的一次，也让我彻底失去继续使用的信心。 首先，本次退回仓库的商品原本在淘宝购买时已包含“运费险”，理论上可以直接在淘宝申请上门取件，无需自费。但客服告知不支持该方式，必须通过贵司App支付快递费，由你们安排寄出。 由于该商品分两个快递寄达仓库，App自动识别为两个物品，导致我必须分别操作两次并支付两笔运费。结果等待一个星期仍未寄出，也没有任何邮件或主动通知说明情况。直到我再次联系客服催促后，才收到回复。 更令人无语的是，随后又被告知无法寄出，需要我再次自行联系快递公司上门取件，还需重新自费，并提供大量不必要的信息（包括取件人姓名电话甚至车牌号）。这种流程极度不合理，严重增加了消费者成本与时间负担。 此外，贵公司存在以下长期问题： • 发货前必须预先垫付较高运费，待称重减体积后再退款，多次操作体验不佳，流程不透明。 • App设计存在较多不便之处，操作逻辑混乱，支付方式单一。 • 仅淘宝购买的商品可自动显示在系统中，其他平台购买的商品必须手动填写商品名称、价格、件数，极其不便。 对比我使用过的多家国际转运公司，贵公司的流程复杂、沟通滞后、用户体验最差。 本次商品我已决定不再退回，也不再继续处理。今后不会再使用贵司服务，也会如实分享使用体验，提醒身边朋友谨慎选择。 另外，我注意到贵公司平台评分较高，但结合我的实际多次使用体验，与评分所呈现的服务质量存在明显差距。平台存在五星好评返红包等激励机制，客观上可能会影响评价的真实参考价值。希望其他消费者在选择前多做比较，谨慎判断。 ### 2/5 — It works… until most system update *2026-02-11, version 2.3.76* This is an app for international shipping and consolidating packages, and it used to work — until recently. The recent system update last month was like a wrecking ball, destroying everything. It’s full of bugs and glitches, one after another. I can no longer login from USA. The registration page will have a mandatory phone number binding request which it doesn’t even send a text to the phone number I provided. I have to contact customer support time and time and time for each and every blocker I encountered to use it. And today it’s the one last straw: they changed the depot code for receiving goods automatically without telling me, so all the items I ordered, got shipped to the original depot, and I can’t even see it from this app. I had enough. ### 1/5 — 警惕优惠券诈骗，规则欺诈，通过拆包合箱预收费再退费规则，使百分比折扣优惠卷几乎无效 *2026-01-26, version 2.3.62* 其他转运商家是先拆包合箱，再计算运费，再附加折扣。这家公司会按照合箱前的体积预收费然后再退费。然后采用一系列语言描写模糊的内部规则，假如由仓库合箱则优惠卷基本上作废。自己打包好一个体积重3.5KG的包裹，空运价格47/0.5 kg时，原价是329元，使用一张七折优惠券能便宜100；但是由菜鸟仓库拆包合箱的时候，合箱后的体积重还是3.5KG、通过其预收费再退费系统，使用7折优惠券时，实际收费是305元，只便宜20元约等于没有。虚假优惠，消费欺诈 ### 1/5 — 退货不负责 *2026-01-13, version 2.3.61* 退的货不见了，完全不管，一直推卸责任 ## Most critical reviews (10 lowest-rated) ### 1/5 — 时效和客服体验极差 *2026-08-11, version 2.4.10* 空运，3个多礼拜了还在国内，客服只会片汤话，一点用没有 ### 1/5 — 用过最差的软件 *2026-08-07, version 2.4.10* 价格贵都不算什么，全是坑 ### 1/5 — the worst *2026-07-25, version 2.4.10* i received my package after waiting for 6 months… can you believe it… customer service is a joke ### 1/5 — Not truth worthy *2026-07-22, version 2.4.6* They lost my package, left it literally on the street and claimed delivered. And refused to acknowledge, refused on compensate the lost. Choose other providers. You will regret if you use them. ### 1/5 — 店大欺客 *2026-07-14, version 2.4.02* 在不知情下关闭海运入口，要求顾客自己承担退还运费， 客服完全不能沟通，毫无诚信的公司 ### 1/5 — 开机三秒广告 差评 *2026-06-30, version 2.3.99* 开机三秒广告 差评 ### 1/5 — 使用该软件千万要小心 *2026-06-18, version 2.3.98* 各位如果想要： 1. 永远不知道ciaoniao怎么定义敏感货物，查了说可以送过去却说是敏感货物。任何东西都有被拒收风险。 1. 为了个转运每天花几个小时和复制粘贴的半人机式客服维权。 2. 和各种商家在cainiao不提供单号和退货进度的情况下研究沟通货物去了哪里以及钱能不能退，运费谁来付 那请你大胆下载该软件。 ### 1/5 — Avoid this service! They lose packages far too often! *2026-06-17, version 2.3.98* They lose packages far too often! ### 1/5 — 一直说繁忙 *2026-06-13, version 2.3.98* app一直说繁忙，手机淘宝账号都不能用。 ### 1/5 — Do not use this app *2026-06-09* This would have to be the worst app I have ever ever used. Items get sent to the consolidation warehouse and then get refused because of different reasons that I am not familiar with as I am in Australia and Chinese shipping is different. When I try to follow up each time it’s always in Chinese and I have to translate each time. I get stuck with the AI assistant and go around in circles trying to get in touch with someone. During the process of your seller sending to the consolidation process warehouse you are able to get in touch with someone to ask about your order but once your order is merged and sent to your country there is no follow-up service. I cannot get in touch with anyone with their systems my order has been sent six weeks ago and I have not received it. I have other orders that were meant to be sent to the consolidation warehouse from Taoboa sellers but I cannot follow up on that either because I cannot get in touch with anyone it’s the most ridiculous app and time wasting app. I wish I paid more money and just order directly from Temu or another place. This is honestly not worth not worth it and you don’t save any money on the shipping. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it!!! *2026-07-06* I am really happy that I’m able to purchase items from Taobao, all thanks to this app. I love that they take pic of what’s inside the package and get to pick how the items will get shipped to different countries (some are expensive and some are reasonable price ~$20). I want to also appreciate the workers hard work, wish I could tip them for it☺️. ### 5/5 — Excelente *2025-09-18, version 2.3.43* Producto de buena calidad ### 5/5 — good *2025-09-18, version 2.3.43* good ### 5/5 — 就记得 *2025-09-17, version 2.3.43* 好喜欢 ### 5/5 — 万水千山 *2025-09-17, version 2.3.43* 永不倒 ### 5/5 — good *2025-09-17, version 2.3.42* good ### 5/5 — 生活 *2025-09-17, version 2.3.42* 不错 ### 5/5 — ms *2025-09-17, version 2.3.42* 好 ### 5/5 — 👍🏻 *2025-09-17, version 2.3.42* 👍🏻👍🏻👍🏻👍🏻 ### 5/5 — Juego *2025-09-17, version 2.3.42* Free fire --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*