# Cal-Com Mobile — user reviews > 11 indexed App Store user reviews of Cal by CAL COM FEDERAL CREDIT UNION, INC, rated 4.73/5 from 798 ratings. - Source: https://appshunter.io/ios/app/cal-com-mobile/id777746569/reviews - App overview in markdown: https://appshunter.io/ios/app/cal-com-mobile/id777746569.md - Rating breakdown: 5★ 690 · 4★ 55 · 3★ 21 · 2★ 8 · 1★ 23 ## What do users think of Cal? Overall sentiment: negative **Pros** - 👍 Excellent customer service and friendly staff - 🔒 Strong fraud detection and transaction verification - 💰 Competitive low interest rates - ⚡ Quick online payment processing **Cons** - 🐛 Outdated app design and interface - 🐛 Frequent login and connectivity issues - ❌ Missing biometric authentication (facial/fingerprint recognition) - ❌ No automatic sign-in or password saving - ❌ Lacks transaction dispute and flagging features - ❌ Limited account information display - ❌ No Apple Pay support - ⏱️ Slow and unreliable performance - 🔐 Poor password recovery options - 📱 No widget support for account balances - ⏰ Limited customer support hours **Commonly reported bugs** - App requires login credentials every session despite being updated - False 'no internet connection' errors when connected - Frequent glitches preventing account access - Inconsistent app performance and reliability - Account lockout after multiple failed login attempts **Most requested features** - Facial recognition or fingerprint authentication - Automatic sign-in and password saving functionality - Transaction dispute and flagging capabilities - Enhanced account information and debt display - Apple Pay integration - Account balance widget for home screen - Password recovery via email or security questions - Extended customer support hours - Modernized user interface and design ## Most critical reviews (10 lowest-rated) ### 1/5 — Need update *2025-03-30* It’s slow and not very dependable like other banks app such as TDECU love the banks calcom but hate the app need upgrade ASAP ### 1/5 — Outdated *2025-03-13* Very OUTDATED !!! Has no facial or thumb print recognition and does not show enough info as far as debts and remaining balance - take notes from TDECU app. ### 1/5 — Outdated *2023-10-08* Definitely outdated app website as well ### 2/5 — Frequently Glitches out *2024-04-12* Multiple times throughout the week I try and login it says I must be connected to the internet and won’t let me login. ### 3/5 — Decent *2018-06-25* My opinion on this app is that it is average. You have to login each time with your account number and passcode which can be time-consuming. But I like how other apps you can sign in with your fingerprint and this does not give you that option. Also I thoroughly enjoy using other banking apps that give you your account balances displayed in a widget. So if I could make any Recommendations they would be to update the look and usage of this app, fingerprint Security, & definitely a balance widget for your accounts. This bank even doesn’t offer Apple Pay which I Would like to see done. Feel they are behind and need to get up to par on this. ### 3/5 — Need help *2018-04-14* I appreciate the app but don’t log in enough to remember passwords. It would be nice if the app would ask you questions, send password to email, something. By the time you guess a couple times your locked out! ### 3/5 — Dennis K. *2014-03-09* A great app from my credit union finally ! ### 5/5 — This app is awful *2025-04-11* It doesn’t show what’s pending, you can’t dispute any transactions or flag them. Outside of the business hours there is no way of contacting anyone either. The bank staff itself if very friendly but this app needs a massive overhaul ### 5/5 — Works when it wants *2025-01-08* Doesn’t auto sign in with facial recognition. Always making me put security info in every time , it won’t save it. Why? Our phones save all passwords automatically sign in to accounts. Frustrating. ### 5/5 — Member since 1987 *2023-05-30* Cal-Com has always been there for us, with excellent low rates! The staff (past and present) at all three locations are all compassionate and caring! Another awesome thing, as soon as you pay something on line, they are right on top of it, it’s denied and the fraudulent center is calling to verify the transaction along with the other 2 transactions. To make sure there are no others! ## Most praised reviews (1 highest-rated) ### 5/5 — Works when it wants *2023-04-26* This app has many issues. Doesn’t let me in account even when I be updated it. Always said no internet connection, when obviously I’m connected to my ATT. Frustrating to not being able to look at my account on App. Please fix the bugs in logging in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*