# CalBank App — user reviews > 46 indexed App Store user reviews of CalBank App by Cal Bank Ltd. (Head Office), rated 3.38/5 from 162 ratings. - Source: https://appshunter.io/ios/app/calbank-app/id1503346047/reviews - App overview in markdown: https://appshunter.io/ios/app/calbank-app/id1503346047.md - Rating breakdown: 5★ 65 · 4★ 24 · 3★ 18 · 2★ 12 · 1★ 40 ## What do users think of CalBank App? Overall sentiment: negative **Pros** - 👍 Reliable and available - 👍 Makes transactions easier - 👍 Great app, very fluid - 👍 Amazing and reliable **Cons** - 🐛 App crashes frequently - 🐛 OTP issues and delays - 🐛 Slow app performance - 🐛 UI/UX issues after updates - 🐛 Transaction failures and missing money - 🐛 System maintenance disruptions - 🐛 Login and authentication problems - 🐛 Unable to access money - 🐛 Security concerns with PIN resets - 🐛 Inconsistent minimum balance policies - 🐛 Poor customer service response **Commonly reported bugs** - App crashes on launch - App crashes after iOS updates - OTP not received or delayed - Transactions go missing - Authentication failures during login - Stuck on success animation page after transfer - Back button unreachable on success page - Receipt not loading - Cannot add MOMO number - Maximum MOMO account exceeded error - Cannot withdraw deposited funds - Cannot process requests to add account again - Cannot select investment tenor - App not launching or closing immediately - Login attempts reset PIN repeatedly **Most requested features** - Allow weekend transactions - Enable Airtime purchase via App - Add description/reference for Momo to account transactions - Incorporate Face ID or fingerprint lock - Allow OTP via email as a backup - Improve UI/UX, especially after updates - Fix issues with adding MOMO accounts - Allow investment top-ups and tenure selection - Fix issues with generating statements ## Newest reviews (15 of 46) ### 3/5 — PIN code exposed *2026-05-09, version 4.7.4* Work on the PIN code it’s exposed during typing we don’t need people to see what we are typing it’s terrible do something about it ### 2/5 — Can’t sign in *2024-05-08, version 4.3.1* It always says “authentication failed” whenever I try to log in. What could be the problem? ### 3/5 — MAXIMUM MOMO ACCOUNT EXCEEDED *2023-10-21* I would’ve rated this 5 stars but it has some few floors. I tried to add a MOMO account but it keeps on prompting MAXIMUM MOMO ACCOUNT EXCEEDED. I deleted already existing ones to put in a new one but still gives me same message ### 1/5 — Useless *2023-09-22, version 4.3.1* Very poor useless and good for nothing app, how come on a Friday and j can’t login into my account all these fools keep telling you in authenticating. What are you Authenticating? Your great grandmothers? Please get good or USA grade 6 developers so we Ghanian uses can stop suffering from this useless joke you guys call an app. Kwasiasem……….. ### 1/5 — Flair *2023-07-01, version 4.3.1* I’m trying to send money to my account, but it’s not letting me , why’s your app too slow ? I just hate it tbh, try and do something about it .suckers ### 1/5 — Failed Attempt at trying to be a bank *2023-06-06* Your app is trash, your banking systems and card are all a failed attempt to be a bank. Mimimum balance in account is always changed, card cant pay into most sites, customer service is slow and never resolves any issues. Just close down all your branches and sell it to the government. I’ll never bank with CalBank again ### 1/5 — Bank to Momo *2023-06-04, version 4.3.1* It’s been a while this service is messing up with me ### 3/5 — Can’t generate Statements *2023-05-21, version 4.3.1* I have issues generating/requesting my Statement via the app. I have been to the head office twice to update my email and contact twice but I still don’t receive any statement after requesting through the app ### 2/5 — Some functions are useless *2023-05-10, version 4.3.1* I like the features that are incorporated in the app but still can’t imagine what kind of developer produced this. Most functions simply doesn’t work. ### 3/5 — Can’t topup investment’s on the app *2023-04-25, version 4.3.1* I have been trying to open new investment and also top up others till date it won’t allow me. What is going on with the app. It won’t even show you the tenure if you try to open a new investment. Please get it fixed. ### 1/5 — Tenor *2022-09-15, version 4.2.2* I’m unable to select the tenor of investment on my iPhone 8plus. Tried it several times but there is no choice to be made ### 3/5 — Unable to add momo number *2022-03-12, version 4.1.6* Unable to add my momo number ### 1/5 — Application Crash *2021-11-30, version 4.1.5* App keeps crashing ### 1/5 — Fix the bug *2021-11-21, version 4.1.4* Fix the app. Always takes me back to the login page when I sign. It’s really annoying Fix the app ### 1/5 — App is not launching *2021-11-18, version 4.1.4* I’ve tried opening the app several times but it closes immediately after. I tried on another phone and still. I uninstalled and installed several times but still ## Most critical reviews (10 lowest-rated) ### 1/5 — Dissatisfied with your services. *2025-11-01, version 4.4.1* I love your services but why can’t we make transactions on the weekends? And why can’t we buy Airtime using the App? More often than I’d like, I will transfer money from my mobile money to my Cal Bank account and the money will up 24or 48hours to show which is very frustrating and I can’t seem to understand why we can’t transfer money from the Cal Bank app to a TELECEL Number! Why why why? Don’t you innovate? Now my money is being held by Cal Bank since yesternight I wonder if I should simply stop using Cal bank because you’re making my life miserable ### 1/5 — Stay away from this App *2025-07-27, version 4.4.1* This is the most useless app ever. Hasn’t been updated over 5years. Complicated and full of bugs, OTP doesn’t work. Transactions go missing. I really wish it gets banned. ### 1/5 — System Maintenance *2025-05-21, version 4.4.1* Everyday system maintenance…..What kind of bank is this. So that means when you are seriously in need of money for a sick relative and there is a system maintenance then he or she is gonna die…. ### 1/5 — Unable to Access my money *2025-04-29, version 4.4.1* Please what’s going with the bank should we be worried? ### 1/5 — I LIKE THE OLD ONE BETTER *2024-09-26, version 4.4.1* This new update I got is not really helpful. It is slower than the previous version and the UI is not soo good. After successfully transferring funds, it takes me to a success animation page and I get stuck there. It appears the back button closer to the receipt button is below the phone screen and can’t be reached. Unless is close the app and restart. The receipt does not even load when I try to click it. That is if am lucky it appears on the screen. Also a very important feature was taken away. The previous one was able to send OTP both on the number via SMS and email , incase the SMS is facing network problems. Now it only send the OTP via SMS. When I am having telecommunication network problems, I am not able to receive the OTP via the SMS whereas the second option (email) has now been taken off, giving me no choice but to walk to the ATM.The app is also slower than the previous. Please attend to this problem. Thank you ### 1/5 — OTP issues *2024-09-14, version 4.4.1* This app has failed me multiple times and got me extremely frustrated after failing to send OTP codes to my phone. I reached out to them but no one even responded ### 1/5 — Slow CalBank online app *2024-09-06, version 4.4.1* Debited my own money from my Momo account to my Calbank account has make me scam. ### 1/5 — A VERY POOR UI *2024-08-26* I was just forced to update the CAL BANK APP. Everything is black I can’t see any of the options. I actually really like the old one ### 1/5 — Worst bank in General *2023-12-07, version 4.3.1* Cal bank is the worst app They keep on deducting money from your account despite the minimum balance being 50 cedis ### 1/5 — Worst *2023-11-21* I can’t withdraw when I deposit and when I call them they have been buys for 7 hours that’s what they want to tell me ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Cal *2024-11-12, version 4.4.1* It’s nice and reliable always ### 5/5 — Reliable! *2024-09-09, version 4.4.1* The app is available anytime I need it and works well. I love the recent update. ### 5/5 — BEST BANK FOR ONLINE TRANSACTIONS *2023-12-26, version 4.3.1* PLEASE DONT BE DECEIVED BY THE POOR REVIEW YOU MAY COME ACROSS IT MIGHT BE DUE TO THE DEVICE USED BY THOSE CUSTOMERS BUT I CAN TESTIFY TO YOU THAT, CALBANK IS JUST THE BEST IN TERMS OF EVERYTHING FOR YOUR DAILY BANKING NEEDS. ### 5/5 — I love it *2021-12-05, version 4.1.5* I really love how this app works , it makes transactions easier and enhancing… I hardly go to the bank or use the ATM because this App is just making everything simple for me.. CAL Bank is the best👍 ### 5/5 — Great app *2021-11-16, version 4.1.4* Awesome app, very fluid. Quick suggestion. Can you add a description or reference for transactions from momo wallet to account please. That way transactions can be tracked more easily. Thank you. ### 5/5 — App *2021-11-03, version 4.1.0* The CalBank app keeps crashing since the new iOS came ### 5/5 — App crash *2021-10-01, version 4.1.0* Please the app keeps crashing when you trying to use it on the new iOS 15.it wasn’t like that on the previous iOS so please work on it . ### 4/5 — Could be better *2022-05-01, version 4.2.2* This app, with its flaws, is very useful especially for those of us abroad. It’s fairly reliable and gets the job done. My biggest problem is this: When I click on my CalBank account to check my balance,I get a pop-up with three choices. view balance, view mini statement, and delete account. Really? So a slip of my finger, and I’m deleting my account that holds my money right away? Am not an expert but I think that the “delete my account” option should be somewhere deep inside the account not before viewing your balance.This is the most important of my many complaints about this handy app. ### 4/5 — App Crash *2021-11-04, version 4.1.0* The app have been crashing since I updated my IOS version .. please do something about it ### 4/5 — App crash *2021-09-24, version 4.1.0* The app keeps crash on the latest iOS. I wasn’t experiencing this previously. Please fix the bugs and send a new update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*