# Caleb & Brown, Crypto Broker — user reviews > 31 indexed App Store user reviews of Caleb & Brown, Crypto Broker by Caleb and Brown Pty Ltd, rated 2.70/5 from 38 ratings. - Source: https://appshunter.io/ios/app/caleb-and-brown-crypto-broker/id6502392819/reviews - App overview in markdown: https://appshunter.io/ios/app/caleb-and-brown-crypto-broker/id6502392819.md - Rating breakdown: 5★ 14 · 4★ 0 · 3★ 2 · 2★ 4 · 1★ 18 ## What do users think of Caleb & Brown, Crypto Broker? Overall sentiment: negative **Pros** - 👍 App works fine **Cons** - 🐛 App freezes at loading account - 🐛 App gets stuck on login page - 🐛 App won't connect to account after login - 🐛 Display issues with text being cut off **Commonly reported bugs** - Login screen freezes - Incompatibility issues with some devices **Most requested features** - Improve readability of the app ## Newest reviews (11 of 31) ### 3/5 — Stuck on”loading account *2025-09-17, version 2.0.0* Please fix!!!! The bull sent me ### 1/5 — Freezes *2025-09-13, version 2.0.0* The app freezes at loading the account. Have attempted to log in numerous times with no success. ### 2/5 — Stuck on login page *2025-09-13, version 2.0.0* Downloaded twice. Enter the credentials and it gets stuck on loading your account. ### 1/5 — Won’t Connect *2025-09-13, version 2.0.0* App will not connect to account after login credentials are accepted. ### 1/5 — Needs to be readable *2025-09-12, version 2.0.0* Not readable I’m sure it will improve but not good right now ### 2/5 — App frozen after I enter all my details. *2025-09-12, version 2.0.0* Loading my account ### 1/5 — Won’t load *2025-09-12, version 2.0.0* It kept on loading ### 3/5 — Good start, needs work *2025-09-12, version 2.0.0* I have been a client of C&B for multiple years now and have been waiting for an App. This is a good start, but so far, at least on my iPhone, the display is cutting off the top half of all text, making it not usable. I submitted FB directly, so hoping this can get fixed. ### 2/5 — Stuck at loading account *2025-09-12, version 2.0.0* I downloaded this app Thursday (9/11/2025), put in all of my login information and my 2factor, and it stuck on “loading account “! ### 1/5 — App doesn’t work *2025-09-11, version 2.0.0* I login to my account and it just says account loading it doesn’t work pretty dissatisfied ### 2/5 — Stuck on log in page *2025-09-11, version 2.0.0* App is stuck on log in page. Whenever I close the app and open it back up it makes me put my credentials and freezes again ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible “White Glove” Service *2026-07-11, version 2.2.1* I would not recommend this brokerage company, especially if you are in the U.S. Kraken Pro might not be a “brokerage,” but they provide much better service! I’m actually appalled. Worst experience ever. ### 1/5 — Not as advertised *2026-06-19, version 2.2.0* I chose Caleb & Brown because they emphasize a white-glove, personalized client experience. Unfortunately, my onboarding experience didn’t match that expectation. After opening an account, speaking with an advisor, sending a $100 test wire, and proactively working with them to convert the account to my LLC, I still received generic compliance requests that suggested the context of my account hadn’t been carried through internally. The compliance requirements themselves weren’t my concern—it was the lack of continuity and communication between departments. For me, that didn’t align with the level of service that was advertised. ### 1/5 — Are you kidding me? *2025-11-24, version 2.1.0* Warning: This company operates out of Australia. Although they list a phone number, it has never been monitored in my experience, and calls are not returned. Contacting a broker doesn’t help. Using this exchange has been a significant waste of time. Their support team consistently failed to read the detailed messages and screenshots I provided, which made the process extremely frustrating. My experience with C&B was genuinely poor. Verification took three weeks, and withdrawing my crypto required three attempts over two additional weeks. The overall support experience was unreasonable ### 1/5 — No tec support *2025-10-07, version 2.0.3* If they want you to sign up with them they need some tec support or a better website that helps you with the process I spent over a hour trying to setup my account and got no we’re it just kept coming back saying something is wrong it asks me for bank statements so I gave it one and it just keeps coming back wrong I got signed up on someone else’s site I less then 10mim that’s why the other site has 4.7stars and they only have 2.8 ### 1/5 — App needs Major Updatea *2025-09-27, version 2.0.2* App keeps on freezing or won’t even load and why do I need to always enter 2 F.A to login to my account. ### 1/5 — Not ready for the real world *2025-09-18, version 2.0.0* Don’t try use this app yet. Caleb & Brown is great. They have along way to go with the app though so plan on sticking to your laptop for now. ### 1/5 — APP 😭 *2025-09-17, version 2.0.0* I was really looking forward to their app but have never logged in because it doesn’t load past the login page. Just wanted to post in case someone else is having trouble with the app. Hopefully they get this resolved ASAP and I can redo my review. ### 1/5 — Won’t go to account *2025-09-17, version 2.0.0* Put in username and password and just scrolls on loading account, two days now ### 1/5 — App freezes using iPhone 14 *2025-09-16, version 2.0.0* I have tried to download the app numerous times and the app freezes on login. It is very frustrating. ### 1/5 — Spacing Off!! *2025-09-15, version 2.0.0* The word spacing or something seems to be completely off. All of my information is cut in half… My total investment at the top is cut in half and every line of activity is cut in half. You guys definitely should not have launched the app until it was perfected. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr Perez *2025-11-28, version 2.1.2* They have the best support team. Opening my account with Caleb & Brown has brought me peace of mind. Highly recommend them. Very professional. ### 5/5 — Honest User here *2025-10-24, version 2.0.3* App works flawlessly for me. From download to signup to verification to transferring funds. Ya’ll might wanna upgrade your phones or update your app or something 🙌🏽. Had no problems whatsoever. ### 5/5 — APP IS UP AND RUNNING SMOOTH *2025-09-29, version 2.0.3* They are just simply the best. No other words. App is crisp. One thing that would be a good addition might be a nice graph when you are on your holdings and a graph when you go into each individual coin. ### 5/5 — Simply Awesome! *2025-09-25, version 2.0.2* I have tried all the major exchanges and Caleb & Brown is by far the best crypto exchange by far … You get assigned a broker that you have direct contact with anytime you need to talk with him and the platform has all the major Coins ### 5/5 — Satisfied in New Jersey *2025-09-24, version 2.0.2* I have no issues with app. Since the day it launched, it’s been great. Caleb and Brown are the new standard. #XRP ### 5/5 — Ignore the rest *2025-09-16, version 2.0.0* The app loads up fine. The other reviews need to be ignored or edited. App works great, Caleb & Brown is the new standard ### 5/5 — Its working just fine *2025-09-14, version 2.0.0* I don’t believe the other reviewers. Go through the steps and have the account ready. There is no such thing of the app freezing!LET GO THE BEARABLEBULL! ### 5/5 — Love Caleb & Brown! *2025-06-18, version 1.0.3* Amazing app and amazing service! ### 5/5 — My go-to for quick crypto trades *2025-06-18, version 1.0.3* Perfect to execute trades on the go. Very easy to use. ### 3/5 — Useless App *2025-09-18, version 2.0.0* It does not work just stays loading the hole time useless!!. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*