# Caliber Home Loans — user reviews > 51 indexed App Store user reviews of Caliber Home Loans by CALIBER HOME LOANS, INC., rated 1.50/5 from 597 ratings. - Source: https://appshunter.io/ios/app/caliber-home-loans/id1279630291/reviews - App overview in markdown: https://appshunter.io/ios/app/caliber-home-loans/id1279630291.md - Rating breakdown: 5★ 47 · 4★ 13 · 3★ 11 · 2★ 36 · 1★ 490 ## What do users think of Caliber Home Loans? Overall sentiment: negative **Pros** - 👍 Worked fine for payment - 🚀 Vastly improved from 6 months ago **Cons** - 🐛 Terrible App - 🐛 Error Prevents Logging In - 🐛 Works 10% of the Time - 🐛 This app needs major help - 🐛 Has not worked in weeks - 🐛 Pointless - 🐛 Horrible website and app - 🐛 Unable to access loan online - 🐛 Broken since Nov 2020 update - 🐛 Horrible and inoperable - 🐛 Doesn't work - 🐛 Why even have an app - 🐛 Caliber is Anti-Consumer do not use them - 🐛 Terrible! - 🐛 Learn to put up maintenance pages - 🐛 Horrible app. - 🐛 Can no longer log in - 🐛 Their New Update Is The Worst!! - 🐛 No loan details available - 🐛 Worst app ever. Refuses to let you pay. - 🐛 No longer a true app... - 🐛 Garbage app from garbage company - 🐛 Updates made this app inconvenient - 🐛 App does not work - 🐛 I Don't Know What Happened- Garbage - 🐛 Unable to pay my bill - 🐛 Nothing but problems - 🐛 Was a decent app - 🐛 At least make the basic functionality work? - 🐛 With this reoccurring issue why isn't it fixed? - 🐛 New Logon - 🐛 Almost useful - 🐛 Won't let me set up recurring payments - 🐛 Log in doesn't work - 🐛 Logging in was a headache **Commonly reported bugs** - Authentication doesn't work at all - Functionally impotent website - Incompatible with older devices - Login screen freezes - Occasional crashes **Most requested features** - Payment schedule complete with interest and principle components - Incorporation of the insurance (both liability and mortgage) - Dark mode option - Advanced analytics dashboard ## Newest reviews (14 of 51) ### 1/5 — Horrible and inoperable *2022-01-10, version 1.1.6* If it works you are pushed to the website first. Otherwise you get stuck in a loop that never opens the app or redirects to the website. Buggy, would be an understatement. It is clear that no quality checks are ever completed or even the user feedback is utilized. Don’t waste your time. ### 1/5 — Doesn’t work *2022-01-02, version 1.1.6* Can’t sign in, need a professional app to pay our mortgage and feel comfortable knowing the payment is made. Hate trusting that this is getting done behind the scenes and not even being able to check that the payment went through. Ridiculous! This has been ongoing over a year and how many worthless updates? ### 1/5 — Why even have an app *2021-11-04, version 1.1.5* Caliber why do you even have an app? It never works right. Sometimes it will do facial recognition and then others it won’t. Then it says rather than using the app it wants to redirect to the web page. That is the only way I have been able to use this app for months and it’s very frustrating. Fix the app so I can pay my bull easier and you get your money faster. I’m frustrated that I had no choice in who my loan was through after you bought my loan from Veterans United home loans. ### 1/5 — Caliber is Anti-Consumer do not use them *2021-07-31, version 1.1.3* Attention potential consumers… Please be advised and run from caliber. They have horrible customer service , their protocols are anti-consumer, and once you finally close on your loan good luck ever getting anything accomplished or speaking to someone that actually has any knowledge or basic understanding of lending. They just read from a script , put you on hold and transfer you to five different people. I am a real estate broker and I will voice this from the top of my lungs and to all my clients, all my past clients, and all my future clients, friends and family never to use caliber! ### 1/5 — Caliber is Great. This app is garbage. *2021-06-09, version 1.1.2* I had no problems securing a loan through Caliber. Marissa, my loan officer is wonderful. This app shows my loan is closed. It shows all my uploaded documents (the website doesn’t). Can I pay my mortgage though this app? No. Nope. Waste of space on my phone. I got my statement in the mail and had to pay over the phone because the app and website only show that my loan is closed. No servicing. No option to pay when I follow the directions in the FAQ. I haven’t been notified if my loan has been sold, but they accepted my first payment (again an over the phone payment because nothing shows online). ### 1/5 — Dear Caliber - LOOK AT THE REVIEWS *2021-06-04, version 1.1.2* This is the worst app I’ve ever used. They finally updated it so I can actually log in after several months. But now it takes you to the web login through the app, so you have to log back in every time. There is no option to remember your credentials or use Face ID. Caliber flaunts to use their app on their website, using the facade that they are tech savvy and connected. In reality, they obviously don’t care because the app could be so much better and have scales of terrible reviews. I can’t wait to pay off my loan and be done with them for good. By the way, they deleted my last review 🤷🏻‍♂️ ### 1/5 — Terrible! *2021-04-01, version 1.1.1* The app works most of time for me, but it doesn’t give me option to set a future payment date of my choosing. They preset 4 business days, that way, you either pay early on the payment that they already charged interest or they hope you forgot to make your payment on time. Either way, they make extra money on you. This company is shady. Stay away if you can. They send me refinance spam mail monthly. ### 1/5 — This app is trash just like the company *2021-03-28, version 1.1.1* I can’t wait to leave Caliber. If you love apps that don’t work, give you awesome error messages like “There was an exception trying to load a previous error” then this is the app for you. But seriously, this company is awful I’m never working with them again. 1 star is generous considering most of the time you can’t login. ### 1/5 — Learn to put up maintenance pages *2021-03-28, version 1.1.1* Web site won’t let me log in to my account. Just a blank page (multiple browsers). So I thought I’d try the app. Yeah, I click on log in and it returns the same page. No error message no info, just an endless loop. Caliber should be ashamed of themselves for such poor customer support. At least put up a maintenance page telling your users their is a problem or that you are preforming maintenance. ### 1/5 — Horrible app. *2021-03-18, version 1.1.1* This is the worst, most useless app. I've EVER used. Or I should say, TRIED to use! It's no wonder you have so few users and such terrible reviews. If I could, I rate this ZERO stars; however, that's not a choice. It would take such a long time to even attempt to explain how many hoops I had to jump through in order to even attempt to set up an online account. I just wanted to pay my darn mortgage, and this app. made it literally impossible, and I am not exaggerating! I couldn't even get an email back from Caliber when requesting my password, even though I requested it 5 different times! There's so much more that went wrong with this app., but it would take me way too long to go through it all. As a matter of fact, somehow I expect that I'll try to submit this review and the app. will have yet another issue and I'll have written this all for nothing. What a joke! Why bother even having an app.?!? ### 1/5 — Can no longer log in *2021-01-15, version 1.1.0* Can no longer log into the app — keeps asking for permission for “Borrower” app. To get past the screen, I give permission, then it comes up with a blank browser-like appearing screen. If I hit the option to cancel, end up back of the log in screen, OR I have the “opportunity” to apply for a new loan. What gives? This app is GARBAGE now. I’ve used it for almost two years with minimal complaints but now it’s utterly USELESS. Can’t give any lower than a single star. GARBAGE. ### 1/5 — Can’t find payment tab as promised *2020-12-31, version 1.1.0* The app is not what it says it has. I was on desktop trying to gain access to my loan payment dashboard, but seems broken because I can’t find it anywhere. So, desktop is broken. Then, I decided to give mobile a try because the screenshots shows in the dashboard, however, when I logged in, it’s another disappointment. Not payment tab nor message. Is Caliber Home Loans system under maintenance again? They should have had a message if it is so people don’t go crazy. ### 1/5 — Their New Update Is The Worst!! *2020-12-23, version 1.1.0* After the update it’s more difficult and a longer process to just login. When I try to login it takes me to third-party sites I would rather just stay on just the app thank you. Also card/ bank information is not saved (The old version used to save it). I have to re-enter in all of it every time. Please just go back to the old version not this version with all this third-party crap! Thank you! ### 1/5 — No loan details available *2020-12-01, version 1.1.0* Ever since Caliber updated their web site, I’ve been unable to access loan details on my iPad (sorry, new site is incompatible with Safari), so I downloaded Google Chrome to my iPad, and still get kicked back to a log in page when I click the Account Details button. So I thought I would download the app. SAME FREAKING PROBLEM. My loan balance shows up, but as soon as the account deets button is pushed, back we go to the log in page. A never ending cycle of frustration. Please fix this!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2023-07-12* I recently tried to log on to make an online payment on my mortgage. First of all, all that displayed was a cartoon of a house with “welcome home”. There was no way to log in or do anything. What?!! I then went on a search engine and found caliber that way. It did not take my log in credentials. It did not tell me why or what I needed to do. Extremely frustrating! It then directed me click a choice (I chose email) to send me a link to reset my password. I checked my email and there it was, but nothing about resetting password and just took me back to the log in site, which didn’t work the first time. I would give them a big fat zero if I could! ### 1/5 — Error Prevents Logging In *2022-12-21, version 1.1.13* I used to be able to use this app but now it throws out a Page Not Found sort of error when you try logging in. Doesn’t even let me get to the point where I can attempt to enter login credentials. I tried deleting the app and redownloading it but that didn’t help. At least I can access things from their website but man it’s frustrating that they obviously care so little about the usability of this app when that’s how many people manage their finances these days. ### 1/5 — Works 10% of the Time *2022-08-24, version 1.1.10* If you’re looking for an app that makes it way too difficult to pay your mortgage, you’re in luck! The sign in button creates a pop up that just closes. You click sign in again, it closes again. You update, then it’ll work once or twice. Then it goes back to the same sign in issue. ### 1/5 — Caliber, do something. *2022-05-03, version 1.1.8* This app used to work fine whenever I needed to pay my mortgage. The past few upgrades it has been nothing but problems. Sometimes logging in is problematic, and this time I can login, but then sits for ever and a day on the “signing in the SD web (SAML)” screen, and the server eventually is not responding. Long story short, you guys prevent me from paying my mortgage. The same problem happens when I use a regular web site. So the problem is not related to the app only. All in all poor experience. I will fall back to sending you guys a paper check, at least I know that works. C’mon guys we live in 2022, this should be a problem anymore. FYI, I am using an iPhone 12 Pro with the latest software version IOS 15.4.1 or I use my iPad Pro with the latest software release, and it does the same thing with safari or Firefox. ### 1/5 — This app needs major help *2022-04-20, version 1.1.7* - Face ID has never worked for 14 mo that I have been a customer - I’m required to enter my password every single time even though I have saved it for that device - I have been trying to log in for 16 days on the mobile app and it’s saying that I have been logged out and prompts me back to the login After 4 years of this apps creation, you would think the same bugs wouldn’t be ongoing ### 1/5 — Has not worked in weeks *2022-04-11, version 1.1.7* This app is horrible. I have not been able to log in to the site via the app in weeks because every time it tries to verify my credentials it tells me my session has expired and then brings me back to the home page and asks me to input my credentials again. I have tried deleting and redownloading the app and nothing has changed. ### 1/5 — Pointless *2022-04-01, version 1.1.7* With this app (and website that isn’t much better) some type of error always occurs where I cannot pay my bill online. At one point there was like a 3 month period where the app just didn’t have any options to make a payment at all. Please fix your app and website. This is annoying I’m just trying to pay bills. ### 1/5 — Horrible website and app *2022-03-25, version 1.1.7* I had auto payments. Then the payments had to be made manually online every month. Now I no longer have the option of making payments on the website, I downloaded the app and the same issue occurs. It tells me what I owe but provides no way of submitting a payment. I have to call every month to make a payment. I have complained many times and the problem continues. It’s a waste of my time and of the operators time. ### 1/5 — Unable to access loan online *2022-03-03, version 1.1.6* Since my loan was switched to Caliber it’s been a nightmare. The app does not work and always says “sorry we are doing maintenance” it’s been saying that for 4 months. The online portal says the same thing. I’ve been calling customer service for 4 months and their IT department STILL can’t figure it out. WHAT A JOKE! To pay through their phone automated system it takes 5+ minutes just to get through their props. ### 1/5 — Broken since Nov 2020 update *2022-01-12, version 1.1.6* Besides the fact that the app is simple a wrapper around a bunch of web pages, whatever they did back in November has broken the application. Authentication doesn’t work at all. The website isn’t much better. It does work but it’s functionally impotent. I can’t believe that anyone with web design experience built it. It’s just awful. I almost never write reviews but this experience is just… terrible. ## Most praised reviews (10 highest-rated) ### 5/5 — Pay and View *2019-08-31, version 1.0.6* This app is useful. You can make payments, add more to principal, view balance, and view payment breakdown. Not much more you can ask for in an app. I noticed in the settings there was a touchID enable tab; is there going to be a faceID enable tab? ### 5/5 — Easy to use *2019-07-29, version 1.0.6* I read all the reviews and was leery about using their app. However, I decided to give it a try and I’m happy to say that it works great without and glitches or confusion. They must have listened to the complaints and fixed all the issues that others were having. ### 4/5 — Worked Fine for Payment *2022-07-07, version 1.1.9* Despite the griping in other reviews, if you’re looking to make a basic payment, the app worked perfectly fine. It logged me in without issue and I was able to get in and make the payment within about 30 seconds. It didn’t take me to a separate browser or give me any problems…I’m using an iPhone and am technologically literate…for reference. ### 3/5 — Vastly improved from 6 months ago *2021-08-29, version 1.1.4* The app used to be terrible. They fixed the login and now it doesn't just send you to the website for login. All i wanted was an app to check my balance and payments and now I have it. Thanks Caliber for improving the app. But youre not done. Id like to see the payment schedule complete with interest and principle components. Id also like to see an incorporation of the insurance (both liability and mortgage). ### 3/5 — Issue with payments *2019-12-12, version 1.0.11* The app itself is straight-forward and easy to use. The design is a bit old fashion compared to other banking apps out there. I have noticed a bug in the app that prevents me from setting up recurring payments. After I select the desired payment frequency, it brings up a simple form to enter the payment details. There is a link at the bottom where the user should click to review a payment agreement form. However the UI seems to be missing a button where the user can agree to the terms as I have not been able to confirm my recurring payment. It remains greyes out no mantee how many times I opens the agreement form. Can a dev please resolve this issue? ### 3/5 — Must have short password *2018-03-30, version 1.0.3* I was having login issues on the app but could sign in fine on the website. When creating a password on the website it says it can be up to 100 characters long but the app would not accept my login until it was below 30 characters. ### 2/5 — Wow, How Bad Can it Get *2021-09-01, version 1.1.4* Who did Caliber engage and engage with to build this app? The business side and the IT side are both incompetent. Or, a more likely scenario, as has been my experience in 22 years of IT work, IT builds a good app, then Marketing steps in to thoroughly muck-up an entire system. Open the app, wait for an eternity for the ad that is supposed to entice the user into refinancing, with no way to escape from the ad for what seems like forever. Next, the app tells you that your loan no longer exists. Fantastic. Wonder how much money was spent for some group of people inside the organization to pat themselves on the back and report to management that the app should be touted as a major accomplishment. ### 2/5 — 5 steps backwards *2021-06-03, version 1.1.2* The app used to be much better. Now it’s horrible, linking to a web page instead, total black screens while it’s updating, no bio security, etc. You cannot blame this poor development on pandemic resource issues. It’s more like poor design and lack of testing across multiple platforms. ### 2/5 — View port for mobile phone, not iPad *2021-01-06, version 1.1.0* I installed the app on an iPad, but the dimensions are clearly meant for a mobile phone. Maybe the install system detected an iOS device and assumed it was an iPhone. Or maybe this is just the minimum viable product they chose to release. Either way, I'll wait for a release that uses the full screen area. ### 2/5 — Used to be better! *2020-12-04, version 1.1.0* The recent updates have me the app very clunky and essentially a frame for the webpage. If I wanted to go to the website, I would just go to the website. Bring more functionality back to the app itself and things would be much nicer. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*