# California Pizza Kitchen (CPK) — user reviews > 200 indexed App Store user reviews of California Pizza Kitchen (CPK) by CALIFORNIA PIZZA KITCHEN, INC, rated 4.70/5 from 9,285 ratings. - Source: https://appshunter.io/ios/app/california-pizza-kitchen-cpk/id605857084/reviews - App overview in markdown: https://appshunter.io/ios/app/california-pizza-kitchen-cpk/id605857084.md - Rating breakdown: 5★ 8,107 · 4★ 506 · 3★ 176 · 2★ 84 · 1★ 412 ## What do users think of California Pizza Kitchen (CPK)? Overall sentiment: negative **Pros** - 🚀 Convenient mobile ordering - 💳 Easy to use rewards program - 🍕 Delicious food **Cons** - 🐛 Buggy app with frequent crashes - 🤔 Confusing navigation and UI - 🔑 Login and account issues - 💳 Problems applying gift cards and rewards **Commonly reported bugs** - Inability to log in or create account - Rewards not properly tracked or applied - Ordering process resets or loses cart contents **Most requested features** - Streamlined rewards integration - Improved order tracking and status updates - Easier navigation and checkout process ## Newest reviews (10 of 200) ### 2/5 — Cook needs further training. *2026-05-29, version 25.1* The chicken tequila fettuccine I had last week was delicious. Today the noodles were severely undercooked basically half raw. The sauce was not even close to what it should be. Please get your act together. ### 3/5 — Tip? *2026-05-15, version 25.1* I order pick up, going to get it myself, don’t know if it’s all there or cooked properly- and they ask for a 25% tip upfront? Seriously? ### 4/5 — ASAP *2026-04-24, version 25.1* When I say ASAP. I mean as soon as you can get it prepared. Then the app says they can’t prepare it by then. The app should choose the time they can get it ready. It’s rather frustrating. ### 3/5 — Hard to move through CPK app *2026-03-10, version 25.1* It was almost impossible to move back, back-and-forth between different types of foods when trying to place our order. Somebody needs to work on this website a little bit. ### 3/5 — Easy but needs updates *2026-02-01, version 25.1* Ordering is easy, especially with group order. But it wouldn’t let me pay for a tip. I used gift cards and split it with my credit card and it wouldn’t go through unless I took the tip off. Now I have to look for cash when I pick up my food, but some people might forget or not tip at all so it wouldn’t be best if they could find an easy way to let us tip if when splitting gift cards with credit cards. ### 3/5 — Gift cards *2026-01-02, version 25.1* Wish I could use the cop gift cards on the app ### 3/5 — Reset password doesn’t work *2025-12-31, version 25.1* I never got the email to reset password. I tried it twice. ### 1/5 — App Ruined With Updates *2025-12-19, version 25.1* The app used to be great. Now it is unusable. ### 1/5 — Terrible *2025-12-13, version 25.1* The newest version of app is the worst among all restaurant app ls I am using. First I need to log in , then I need to login to the reward again. It kept saying wrong password and I have to reset. It logged me out once I close the app and wrong password again. ### 3/5 — Trouble with logging in *2025-12-12, version 25.1* I’ve been having issues accessing my rewards with online orders. The app makes me login in to another portal which I have trouble logging into making me have to reset my password each time I login. However, most times when I try to request another password the page has issues refreshing making me not able to even update my password and thus, not allowing me to use my reward. Can we please just keep it to one login portal? ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2026-07-13, version 25.1* There’s always something wrong with the app where I cannot log in and have to reset my password. ### 1/5 — Horrible app! *2026-07-03, version 25.1* This is perhaps the worst experience a restaurant could create! You send an email with a free pizza offer and I spend 20 minutes trying to find it in your myriad of sites and links. Meanwhile I still don’t know how to use it. You just managed to turn me off so much that now I don’t want to eat at cpk! Learn how to create a working experience!!!! ### 1/5 — Good food, TERRIBLE app *2026-07-02, version 25.1* The food is good, but the app makes me want to pound my head against a brick wall! ### 1/5 — Awful app *2026-06-12, version 25.1* The only thing the app works properly for is to scan the loyalty/reward for dining in (not promotions or freebies, only to get “points” for order. The app is infuriating in every possible way. It is embarrassing how bad it is. To reset password you have to do thru link sent via email. No problem. But the app doesn’t recognize the reset for hours or maybe even longer. We ended up having to create a new account instead. There is no easy way to pull up a menu to browse/discuss with friends/family what to order. You actually have to do all the steps as if ordering. If you switch to a different screen while placing an order in app before checking out (like take a phone call) and come back even in 30 seconds, the basket is empty and you have to re do it. We had coupons for free appetizer (for signing up), then some other coupons on other occasions. In none of the 3 instances it worked properly in the app. So these ‘sign up’ for rewards account and get free appetizer would work and neither are any other promos we got after sign up via email. We have ordered pick up through app thrice. Every time it takes between 30 min to 1 hr to complete the order because of tech failures of this app. I don’t know who is rating this app above 4 stars. But 5 of us each tried and had same issues. Each person using other apps with no problems. And each person concluding that CPK app pick up ordering is out aa an option for our group. Unless the app/process is significantly revamped-pick up ordering is out for us. ### 1/5 — Could not use gift card *2026-05-06, version 25.1* I had a small balance left on a gift card but your app wouldn’t take the gift card balance and kept giving me an error message. I know the gift card number was correct since the app showed me the correct balance left on the card. Also, when you enter the gift card number, the Apple Pay option disappears so you have to manually type in the credit card. Tried several times and gave up. ### 1/5 — Tips for Togo ? *2026-05-04, version 25.1* App asking tips for Togo ? 20 percent ? ### 1/5 — App doesn’t work *2026-05-03, version 25.1* App opens then stays on a white screen ### 1/5 — Food good, app bad *2026-03-27, version 25.1* The app won’t give me the option the log in; it keeps asking me to sign up instead. I have no trouble logging into the website, but would prefer to use the app which is usually what the restaurants prefer as well, it seems. Not a great experience. ### 1/5 — So hard to pay *2026-03-13, version 25.1* Why am I having to do the verification puzzle a million times? 2 or 3 times doing that puzzle is OK but you made me do it every time I pressed a button. That’s ridiculous. I just want to order food and pay. I changed payment to pay in store but I almost cancelled my entire order. Ordering online is not user friendly. ### 1/5 — Cannot login *2026-03-12, version 25.1* I could not login to the APP on my recent trip to the CPK in Ann Arbor. I have tried to reset my password and it shows scuuess. However, the APP still not allows me to login. ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful *2026-08-05, version 25.1* Wonderful! ### 5/5 — Great app great food *2026-07-25, version 25.1* App is very user friendly and easy to navigate. I’ve been to MANY CPKs and 95% of the time everything is spot on. The other 5% of the time if you tell someone about the issue they are quick and willing to make it right! Definitely one of our favorite apps and restaurant! ### 5/5 — Awesome food! *2026-05-15, version 25.1* Our family loves the pizzas and spaghetti here. ### 5/5 — Cpk loyal customer *2026-04-25, version 25.1* I love cpk ### 5/5 — Great food *2026-04-11, version 25.1* Always good food ; good quality; excellent personal ### 5/5 — CPK is the best! *2026-03-30, version 25.1* I love CPK! Always a great experience and the food is delicious:) ### 5/5 — Not working *2026-03-08, version 25.1* I have attempted to login multiple times. Requested new password but no email response received at any time. ### 5/5 — Easy site *2026-01-22, version 25.1* The site is very easy to navigate. I love that it saves my order and makes it easy to order my customized pizza quickly. ### 5/5 — User friendly *2025-12-20, version 25.1* This app us so user friendly. I was able to modify my orders easily. I am so grateful for the smooth experience each time. ### 5/5 — Horrible app *2025-12-13, version 25.1* I’m signed in, but I have to sign in again in order to get my rewards. It won’t allow me to sign in again and keep keeps telling me that my password is wrong. I go to try to change my password and it says load failed. Horrible app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*