# Call Federal Credit Union — user reviews > 48 indexed App Store user reviews of Call Federal Credit Union by Call Federal Credit Union, rated 4.80/5 from 2,256 ratings. - Source: https://appshunter.io/ios/app/call-federal-credit-union/id605542775/reviews - App overview in markdown: https://appshunter.io/ios/app/call-federal-credit-union/id605542775.md - Rating breakdown: 5★ 1,994 · 4★ 159 · 3★ 48 · 2★ 12 · 1★ 43 ## What do users think of Call Federal Credit Union? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Easy to use app - 💡 Integrated card control functions - 👍 Responsive app - 👍 Helpful staff **Cons** - 🐛 Buggy app with login issues - 🐛 Connectivity problems - 🐛 Unreliable app performance - 🐛 Forced app updates - 🐛 Lack of pending transaction visibility **Commonly reported bugs** - Login issues and authentication problems - Crashes and force closes - Inability to deposit checks or access accounts **Most requested features** - Improve user interface and modernize the app design - Add support for more advanced banking features - Improve reliability and stability of the app ## Newest reviews (11 of 48) ### 3/5 — Not always helpful *2025-12-15, version 25.1.70* Difficult to use at times and no special perks ### 4/5 — Alerts don’t work *2022-12-07, version 22.1.101* It’s nice that they integrated the card control functions into the banking app, but I can’t get the card usage alerts to work no matter what I do. ### 2/5 — Love my credit union but not this app *2021-05-30, version 20.2.80* Frustrated by the fact I spend 3 times as much time just trying to log in. Weekly, monthly calls to them when nothing is wrong other than my access. Being told it works better using a laptop doesn’t help when I am not normally at home when I am checking. ### 2/5 — White Screen *2021-02-23, version 20.2.50* Worked pretty well until iOS 14.4. Now all I get is a white screen when trying to load the app followed by a force close. Tried removing the app and reinstalling. ### 2/5 — Needs New User Interface *2020-07-22, version 20.1.130* Love the addition of Zelle. The app and online banking could really use a major overhaul for the user interface. This app’s current interface feels antiquated. Would love to see something that is easier to read and more modern-looking (like Argent’s app). ### 2/5 — Good App but flaky *2020-01-07, version 19.2.50* I have used this App for several years. Sometimes it’s good and sometimes not so good. It gets flaky if you try to do anything remotely complicated such as using “Pop” money or money transfers. In addition, the security measures often prohibit access for no good reason. I am glad that it errs on the side of too many denials rather that too few which would be vulnerable to hackers. Still it is frustrating having to make repeated calls to support. ### 4/5 — Connectivity glitch error? *2019-04-05, version 18.3.70* Been working great for years up until recently, does anyone know about the connectivity glitch error message? All 5 bars and good WiFi signal and it won’t log in telling you that you have no internet connection. It used to work if you restarted your phone every time before opening the app and now it doesn’t work at all. ### 1/5 — Never works *2018-06-14, version 18.1.76* I’m not sure why this app can’t seem to save any of my info before logon, fingerprint ID NEVER works anymore, now I can even log in. Used to work perfectly fine, now not at all. Frustrating. ### 1/5 — Useless *2017-09-15, version 17.1.110* I log in correctly, it asks for me to enter my email address, and then it takes me back to the login page. From there it's just an endless loop and I can't view my accounts. Needs to be improved. ### 1/5 — I'm angry *2017-08-09, version 17.1.110* This app is terrible half the time it doesn't work and it can't authenticate your password even when it's the correct one and everything is more complicated then it needs to be. Completely unacceptable ### 1/5 — 👎🏻 *2017-08-07, version 17.1.110* This credit union makes everything way more difficult than necessary. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buggy App *2025-10-17, version 25.1.30* The app is buggy and not allowing me to deposit checks and when I reported it I’m told it’s an issue with my phone not the app ### 1/5 — Never Works *2025-05-02, version 24.2.60* This has got to be the worst app. It never works. I’ve tried multiple version on different phones. It will continuously false the authenticate my log in. ### 1/5 — Can't login *2025-04-14, version 24.2.60* UPDATE Apr 2015: Not sure what has been going on with the app. I haven’t been able to log into the app for months. I am able to check my account online. 2023: I have had this app on my phone. With each update I am still unable to login into my account. I have to access my account online each time just to transfer money or check the balance. Please fix this login issue. The app is useless if one cannot access their account. ### 1/5 — Questionable business practices *2025-02-10, version 24.2.50* I cannot in good faith recommend banking with CFCU ### 1/5 — App *2022-10-12, version 22.1.100* Worst bank app that I ever used, That’s the reason I’m switching to Virginia Credit Union ### 1/5 — Forced update *2021-11-10, version 21.2.70* It infuriates me that I can no longer use this app, having iOS 12 phone. How am I to make mobile check deposits? And, the update states it was for “bug fixes”. Is CFCU springing for a new phone for me so I am able to do remote banking? 😡 Y’all really didn’t think this one through, did ya? My other financial apps still work. ### 1/5 — Trash *2021-07-31, version 20.2.80* App is garbage. Cant add contacts for zelle, randomly crashes, doesn’t work like a banking app should. ### 1/5 — Awful *2021-01-12, version 20.2.50* Does not work most of the time ### 1/5 — App itself is fine when it works *2019-12-16, version 19.2.50* Constantly hit with you are not connected to a network when im trying to log in. Even though clearly online ### 1/5 — Fail *2019-10-24, version 19.1.200* Never works, checks constantly come back Worthless ## Most praised reviews (10 highest-rated) ### 5/5 — Best Banking in Richmond *2025-12-20, version 25.1.70* I’ve never had any problems with Call Federal Credit Union. I never want to leave them and don’t plan to. ### 5/5 — Helpful *2024-08-19, version 24.1.70* Call Federal Credit Union, is very helpful in fulfilling my needs… T-Y Thank you, Martin. D ### 5/5 — Call federal app review *2023-10-19, version 23.1.70* It at works fairly well. Responsive customer service with Call Federal is great their staff treat you with dignity and kindness. ### 5/5 — Great Banking *2022-08-08, version 22.1.30* Always on time. Just make sure you never overdraft because you will definitely be impacted by the mistake. Thanks CFCU…. ### 5/5 — Complaint *2022-03-08, version 21.2.70* The writers of this app and its accompanying card control have made it so secure that it has become impossible to use it. Wish they would quit tinkering with it and attempt to make it more user friendly. This may make me move my account to a more useable credit union. ### 5/5 — Easy to use *2020-08-28, version 20.1.130* I switched banks specifically because I needed one with an online resource. Refinancing my loan with Call Federal was a great choice! The process took less than a week and I am already loving the online app. ### 5/5 — Call to call federal *2020-08-13, version 20.1.130* Today I spoke with Rosa. I made call today to transfer funds to my escrow. She was very delightful and helpful. I enjoyed talking with her very much. Just thought I’d let you know. B j Williams ### 5/5 — Using Phone App *2019-11-01, version 19.2.50* I love the ease in how I’m able to pay bills, check on my accounts & transfer funds.. ### 5/5 — New app *2018-05-28, version 18.1.76* I love my credit union but this new app hopefully has more security but does not work better than previous.. I have to call more about this app and they tell me to reinstall to get rid of message like I didn’t close app after using “like its timing out” like I left it open.. well after reinstalling that works for a while but not long so reinstalling is getting old.. plus loved the way previous app showed pending transactions it’s a hassle now.. hope this gets better or I’m just going back to calling you, coming in or checking things via phone which to mean defeats the whole purpose ### 5/5 — Simple and Easy *2014-09-14, version 4.6.37* Superb Mobile Banking App that let's me check my balance and deposit checks easily. Competes with the likes of Wells Fargo and Bank of America app. Great overall. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*